Select Services & Product Enhancement Overview

Fill in the Complete Picture of Patient Health

10/22/2014

Services:

Clinical Consulting

Monitoring Services

Devices & Peripherals:

LifeStream Management

Suite:

The addition of Select Services to Honeywell’s solution portfolio removes the complexity and lowers the cost of remote patient monitoring.

Integrated Telehealth Solutions

Manager Connect

View Analytics

Devices

Peripherals

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Outcomes & Analytics

Patient Monitoring & Alert Escalation

Device Acquisition & Service

Select Services Components

Best-Practices Methodology: A proven telehealth model delivers operational and clinical efficiencies for sustained success.

Standardize Processes: Rely on consistency of roles & responsibilities, training, workflows and processes/procedures.

Program Scalability Adapt to fluctuations in patient population and support rapid growth effectively by working with a dedicated provider.

Improved Accountability: Track metrics on patient satisfaction & utilization, impact of operating costs and reduction of patient re-admissions/patient outcomes.

Cost Reduction: Reduce the need for additional full time clinical staff when demand increases.

Why Select Services?

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Select Services Components

Patient Monitoring & Alert Escalation

Device Acquisition & Service

Outcomes & Analytics

Device Acquisition & Service

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Our patient telemonitoring experience allows us to provide flexible options for device acquisition based on budget and infrastructure. Acquisition options include: Honeywell Support: Customer Service, Technical Support, training and product warranties.

Buy Lease Rent

Purchase telehealth equipment as a capital expense

Equipment is leased from 3rd party leasing company

Equipment is rented directly from Honeywell

Outcomes & Analytics

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• Empower your telehealth program with analytical reports generated by our experts. Track outcomes, clinical and operational efficiencies, patient satisfaction, program effectiveness & more.

• Demonstrate the value of telehealth as a cost-effective solution for successfully managing individuals with chronic health conditions.

Patient Monitoring & Alert Escalation

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Certified care providers at a centrally staffed facility review biometric data and take actions according to a set of evidence-based protocols. These best-practices have been validated during our 15 years of experience in remote patient monitoring. These results are proven to:

Reduce costs and complexities

Reduce avoidable readmissions

Improve care coordination and patient satisfaction

Encourage long-term sustainable health changes

Improve patient & physician satisfaction

Tier 3 RN Case-Managed Model

• A registered nurse acknowledges all alerts and coordinates health care for the patient. Actions may include medical appointment reminders, coordination with physicians or other health care providers to suggest treatment and alert parameter changes.

Tier 2 RN Coordinated Model

• A registered nurse acknowledges all high priority (red alerts) and provides intervention. • A healthcare technician supports the patient for non-priority alerts such as empty packets and

missing data.

Simplify Care Delivery. Improve Outcomes.

Tier 1 RN Oversight Model

• A healthcare technician acknowledges all alerts and coordinates interventions under the supervision of a Registered Nurse.

• Escalation to next level of communication is handled by the technician.

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After the first 30 months: • 781 readmissions avoided • Estimated savings of over $4 million

Proven Success Record

Lee Memorial Hospital Physicians Preferred Monitoring

Franciscan Alliance ACO Visiting Nurses Association

(Rockford, Ill.)

Established a Heart & Vascular Program • Reduced overall hospital

readmissions from 25% to 17% • Readmission rates as low as 4% for

high-risk CHF patients

Long-Term Telemonitoring • Reduced hospital readmissions • Improved health outcomes, including

chronic health condition management • High member satisfaction rates

Established a Patient Coaching Program • Readmission rates reduced to nearly 5% • Medication reconciliation rates above 40% • 95% patient retention in the program due to

high satisfaction

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Hommed.com/SelectServices

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Learn More

Honeywell will help you evaluate the services that are of most value to your organization based on your telehealth

program goals, resources and budget requirements.

10/22/2014

LifeStream v4.12

Product Enhancement Overview

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What’s New in LifeStream v4.12

Updates At-A-Glance

• Easy Access to Help Documentation and Resources

• Performance Enhancements

• Enhanced Security Options & Strong Passwords

• A New Missing Data Alert Configuration

• Workflow Improvements for Multiple Healthcare Orgs

• Fax-Friendly Reports

• Outcomes Questionnaire Report Updates

• Respond to Vitals with a Video Visit

• LifeStream Analytics Update for Third Party Apps

New LifeStream Resources

LifeStream Overview Administrative Workflows

Clinical Workflows

These manuals are also available in a single printable manual.

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What’s New: LifeStream Resources

Help Menu Access

Manuals

• One-click access to the complete LifeStream manual or segments.

• Summaries of help documents and updates.

LifeStream University

• Clinical webinars of key LifeStream features.

• Quick access to new webinar announcements.

News/Updates • Bug updates and notifications of major upgrades.

LifeStream Videos

• YouTube access to the Clinical “How-To Series.”

Customer Service • Easy access to customer service.

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Performance Improvements

General Performance Improvements Improved resource management in the LifeStream application will increase LifeStream performance for users who may be logged in throughout the day. Faster Loading Times The 64-bit version of LifeStream features faster loading times. Users will spend less time getting to the Current Status screen for the first time.

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Enhanced Security

Enhanced security enables greater administrative control of the LifeStream interface and configuration. All Users Strong Passwords

• Five login attempts before a temporary lock-out of 30 minutes • Utilize all keyboard characters (8 to 50 characters)

• A temporary password may be assigned by an admin to locked-out users.

• Complex character requirements on passwords (see next slide).

• Users will be prompted to change their temporary password after logging in.

• No repeating characters, user names or password reuse after expiration

• System logging of lock-outs • Users will be asked to change their password upon login when strong passwords are enabled.

• Password changes will occur on a regular interval

(default is 90 days). Reminders will notify user when expiration date is approaching.

• The minimum password length (as low as 6) and

expiration interval are configurable by an administrator.

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Strong Passwords

LifeStream users will see this pop-up notification (right) after: • Receiving a temporary password (next slide) • Assignment to an organization with Strong Passwords • Strong Passwords is enabled for the first time

By default, strong passwords may contain 8 to 50 characters, including spaces. At least three of the following character types are required:

• Uppercase letters (A - Z)

• Lowercase letters (a- z)

• Numerals (0 - 9)

• Symbols (!, $, # and more)

Show Passwords lets you see the password you typed.

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Temporary Passwords

A locked-out user will see the following pop-up after five attempts at logging in:

An administrator may assign a temporary password or unlock the user via the Users menu.

Edit a user and uncheck the User Temporary Locked Out box to allow the user to login again. Select Generate Temporary Password to clear the old password.

Write down the new temporary password shown in the pop-up window and send it to the user.

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Multi-Organizational Users

The Multi-Organization feature allows care providers to work more efficiently with access to multiple healthcare organizations and related patient alerts from one screen.

The Current Status screen on the right appears when Multi-Org users log on (new features highlighted in orange). From this start screen, care providers may navigate between patients at different healthcare organizations without the need to log in/out of each organization’s account.

Enhanced Workflows: See the Multi-Org sections in the new LifeStream Manual.

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Responding to Vitals

Access a patient and a related organization by responding to vitals from Current Status screen. First double-click on a patient or select a patient and choose Tabular Trends from the Navigator Pane. The organization the patient is assigned to will be selected. Regular LifeStream menu options return.

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Multi-Organizational Access

The organization column appears in the Current Status window when All Available is selected.

The Organization menu may be utilized while in the Current Status screen or Users screen.

After an organization, user or patient is selected, all of the regular LifeStream menu options will appear again as shown below.

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Fax-Friendly Reports

Enabled in User Settings with a check box, create black-and-white reports for clearer faxes.

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Respond to Vitals with a Video Visit Video Visit is now an optional check box when responding to vitals. This selection will also be displayed in Analytics and the Multi-Patient Response to Vitals Report.

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Analytics Patient Designations If enabled, LifeStream displays a unique numeric patient ID in an additional column: Patient numbers will be displayed in a new column in the query results window: This data may be exported in reports.

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Missing Data Alerts on Scheduled Readings

The Missing Data Alerts Only on Scheduled Readings feature is turned off by default. When enabled by an administrator, it suppresses alerts for missing data when a patient retakes a biometric reading outside of a scheduled time. This may be useful for clinicians handling a large amount of missing data alerts.

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Outcomes Questionnaire Updates

The Outcomes Questionnaire Report includes columns for self-reported Unexpected Physician Visits and Medication Changes. Outcomes questionnaire responses will also be included in the Tabular Trends Report.

Genesis DM v4.15

10/22/2014

Product Enhancement Overview

What’s New: Glucometer Support

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Device Roche: Accu-Chek Nano Roche: Accu-Chek Compact Plus Roche: Accu-Chek Aviva Plus

Features • Small, 0.6 mL sample size • Results in 5 seconds • Use with fingertip or palm • Easy-to-use paper tools to help

lower A1C

• Before- and after-meal markers More information: https://www.accuchek.com/us/glucose-meters/nano.html

• Small 1.5 mL sample size • Results in 5 seconds • Comfortable design with rubber

grips • Choice of 6 test sites on the body • Downloadable 500-value memory

with 7-, 14- and 30-day averaging More information: https://www.accu-chek.com/us/glucose-meters/compact-plus.html

• Small 0.6 mL sample size • Results in 5 seconds • Contoured with rubber grips • Multiple test sites on the body • 4 customizable test reminders

More information: https://www.accuchek.com/us/glucose-meters/aviva.html

Availability • Purchase directly from manufacturer or reseller

• Adapter cable can be purchased from HomMed via the accessory order form

• Purchase directly from manufacturer or reseller

• Adapter cable can be purchased from HomMed via the accessory order form

• Purchase directly from manufacturer or reseller

• Adapter cable can be purchased from HomMed via the accessory order form

What’s New: Bluetooth Handrail Scale

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The Genesis DM is now compatible with the Accuro handrail scale:

Accuro handrail scale Model: HRS305

Key Features • Wireless • Supports up to 1000 lbs. • Instant on • Easy assembly • Lightweight design with wheels for easy

placement

Applications for Use For use with: • Patients who have balance or stability concerns • Bariatric patients

Pricing Contact Accuro to purchase: 1-877-409-0937 A lease option is now available.

Availability Purchase directly from manufacturer or reseller

More information: http://www.accuroweigh.com/Scale/hrs305.aspx Note: The scale can be used wirelessly with the Bluetooth Adapter (5002140B1) and Adapter Cable (5002141B1). Both may be purchased from the HomMed Accessory Order Form.

Upgrade Information

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• Upgrades will occur on Sunday, November 2 after Daylight Savings Time. If a unit has upgraded, the version number (4.15) will appear when the unit powers up.

• Please have monitors on to receive the upgrade. Connect any disconnected units to a cellular modem.

• The new software will now ship with monitors.

• Some units may require an upgrade kit from Honeywell Customer Service. Contact Customer Service if you are unsure of whether or not version 4.15 has updated.

Customer Service

1-888-353-5404

More Information

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Access all help documentation at the care provider resources site using your login/password:

Honeywell Select Services: Download the Select Services Overview: www.Hommed.com/selectservices Genesis DM: www.hommed.com/lifestream-products/genesis-dm/ LifeStream: www.hommed.com/lifestream-products/lifestream-manager/ Contact us at: 1-888-353-5440 www.hommed.com/contact-us/

www.hommed.com/lifestream-services/clinical-support/