Selection in Youth Exchange: A Key to Quality Improvement A Key
to Quality Improvement Dennis White, Ph.D. District 6220, USA
[email protected] www.yeoresources.org
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Quality Improvement Training
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2013 Presentation on Training AND This presentation on
Selection On DropboxOn Dropbox At www.yeoresources.orgAt
www.yeoresources.orgwww.yeoresources.org Contact Dennis
[email protected] Dennis [email protected]
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Selection in Youth Exchange: StudentsStudents Host ParentsHost
Parents District YEOs, CommitteesDistrict YEOs, Committees Club
YEOs, Counselors, CommitteesClub YEOs, Counselors, Committees
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Selection in Youth Exchange: WhatWhat WhoWho WhyWhy WhenWhen
HowHow
Successful Student Accept R e j e c t Unsuccessful Student
Correct Decision Incorrect Decision (False Positive) (False
Negative) Correct Decision Student Selection
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Successful Student Accept R e j e c t Unsuccessful Student
Correct Decision Incorrect Decision (False Positive) (False
Negative) Correct Decision
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Successful Student Accept R e j e c t Unsuccessful Student
Correct Decision Incorrect Decision (False Positive) (False
Negative) Correct Decision
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Successful Student Accept R e j e c t Unsuccessful Student
Correct Decision Incorrect Decision (False Positive) (False
Negative) Correct Decision
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Successful Student Accept R e j e c t Unsuccessful Student
Correct Decision Incorrect Decision (False Positive) (False
Negative) Correct Decision
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"My dream is for every 17-year old to become a Youth Exchange
Student. If we could achieve this, there would be no more wars."
Carl-Wilhelm Stenhammar, Rotary International President
2005-2006
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Successful Student Accept R e j e c t Unsuccessful Student
Correct Decision Incorrect Decision (False Positive) (False
Negative) Correct Decision ?
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Successful Student Accept R e j e c t Unsuccessful Student
Correct Decision Incorrect Decision (False Positive) (False
Negative) Correct Decision
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Successful Student Accept R e j e c t Unsuccessful Student
Correct Decision Incorrect Decision (False Positive) (False
Negative) Correct Decision
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Successful Student Accept R e j e c t Unsuccessful Student
Correct Decision Incorrect Decision (False Positive) (False
Negative) Correct Decision
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Successful Family Accept R e j e c t Unsuccessful Family
Correct Decision Incorrect Decision (False Positive) (False
Negative) Correct Decision Host Families
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Successful Counselor Accept R e j e c t Unsuccessful Counselor
Correct Decision Incorrect Decision (False Positive) (False
Negative) Correct Decision Club Counselor
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Successful YEO Accept R e j e c t Unsuccessful YEO Correct
Decision Incorrect Decision (False Positive) (False Negative)
Correct Decision District YEOs
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How did you get chosen as District Chair, etc.? They didnt tell
me how much work it would be, until after I accepted!They didnt
tell me how much work it would be, until after I accepted! I wasnt
at the meeting when they elected me.I wasnt at the meeting when
they elected me. No one else would do it.No one else would do
it.
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The Business of Rotary Youth Exchange Al Kalter, Scott Wisner
IdeasIdeas InvestorsInvestors SuppliersSuppliers CustomersCustomers
ProductsProducts MarketingMarketing
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Students are not customersStudents are not customers Customers
are the host families, clubs and countries we send the students
to.Customers are the host families, clubs and countries we send the
students to. The Business of Rotary Youth Exchange Al Kalter RYE
Florida
What is missing from this global corporation? What is missing
from this global corporation? Employees! Employees!
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Rotary Youth Exchange is a global corporation Who are our
employees?Who are our employees? 1. Students 2. Host Families 2.
Host Families 3. District and Club YEOs 3. District and Club YEOs
Our product is:Our product is: The advancement of international
understanding, goodwill, and peace One exchange at a time. The
advancement of international understanding, goodwill, and peace One
exchange at a time.
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Want ad for a student position: Want ad for a student position:
Global corporation (RI) with an international subsidiary (YE),
specializing in the advancement of international understanding,
goodwill, and peace, seeks temporary employees (ages 15-18) for a
one year assignment in one of our overseas departments. Global
corporation (RI) with an international subsidiary (YE),
specializing in the advancement of international understanding,
goodwill, and peace, seeks temporary employees (ages 15-18) for a
one year assignment in one of our overseas departments. Only highly
motivated individuals, in agreement with our mission statement,
willing to represent one of our local departments somewhere else in
the world need apply. Some travel required. Only highly motivated
individuals, in agreement with our mission statement, willing to
represent one of our local departments somewhere else in the world
need apply. Some travel required.
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Interviews: Employees need to be interviewed Tell us something
about yourself.Tell us something about yourself. Why do you want to
be an exchange student?Why do you want to be an exchange student?
Where would you like to go?Where would you like to go? What kind of
experience do you have living in another culture?What kind of
experience do you have living in another culture? A typical YE
Interview: A typical YE Interview:
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Interviewer Biases: StereotypingStereotyping Inconsistency in
questioningInconsistency in questioning First impression errorFirst
impression error Negative emphasisNegative emphasis Halo effectHalo
effect Nonverbal biasNonverbal bias Similar-to-me
errorSimilar-to-me error
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Successful Student Accept R e j e c t Unsuccessful Student
Correct Decision (True Positive) Incorrect Decision (True Negative)
(False Positive) (False Negative) Correct Decision
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Some promising research being done in RYE Florida, Ohio-Erie
and SCRYE The Resiliency Scales for Children and AdolescentsThe
Resiliency Scales for Children and Adolescents
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Resiliency Resilience is the ability to adapt well and recover
quickly after stress or adversity. If you have a resilient
personality, you are better able to maintain poise and a healthy
level of physical and psychological wellness in the face of life's
challenges.
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Some promising research being done in RYE Florida, Ohio-Erie
and SCRYE The Resiliency Scales for Children and AdolescentsThe
Resiliency Scales for Children and Adolescents All Outbounds are
given the test early in the training yearAll Outbounds are given
the test early in the training year Has given us specific areas to
assist students individually in preparing for the exchangeHas given
us specific areas to assist students individually in preparing for
the exchange
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Some of the Resiliency Scales measure: optimism optimism
ability to set and achieve goals ability to set and achieve goals
adaptability adaptability ability to develop trust ability to
develop trust ability to seek and utilize support ability to seek
and utilize support general level of comfort general level of
comfort tolerance of differences tolerance of differences
sensitivity to others sensitivity to others ability to recover from
stress ability to recover from stress
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Ask Interview questions for which students cannot prepare in
advance, and which relate to skills that seem to be related to
success as an exchange student (RYE temporary employee) What has
been the greatest challenge you have had to deal with in your life?
Tell us how you have dealt with it.What has been the greatest
challenge you have had to deal with in your life? Tell us how you
have dealt with it. Tell us about a problem you have had in your
life and how you went about solving it.Tell us about a problem you
have had in your life and how you went about solving it. Tell us
about a time when you failed at some task but kept on working on it
until you succeeded.Tell us about a time when you failed at some
task but kept on working on it until you succeeded. Tell us about
some ways you have learned from your mistakes.Tell us about some
ways you have learned from your mistakes. Tell us about a time when
you have had to ask for help with a problem.Tell us about a time
when you have had to ask for help with a problem. Tell us about a
time when you have disagreed strongly with someone else that you
had to interact with. How did you deal with it?Tell us about a time
when you have disagreed strongly with someone else that you had to
interact with. How did you deal with it? Questions from the
Resiliency Scales
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All employees need Job Descriptions StudentsStudents Host
FamiliesHost Families District YEOS, Committee MembersDistrict
YEOS, Committee Members Club YEOs, CounselorsClub YEOs,
Counselors
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Proposed by and led by Erwin Zeller The #1 problem is Club
/YEO/ Counselor support 50% reported seeing their club counselor
less than 1/month Student Post- Exchange Survey
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The #1 problem, globally, is Club /YEO/ Counselor support
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An excellent resource is the Youth Exchange Handbook
www.rotary.org The Club Counselor should: Establish contact with
the student before departure Establish contact with the student
before departure or after arrival, explaining the expectations of
the club or after arrival, explaining the expectations of the club
and the district and maintaining and documenting and the district
and maintaining and documenting regular contact (at least once a
month) regular contact (at least once a month) Counsel the student
in matters such as choosing Counsel the student in matters such as
choosing classes, making friends, and participating in activities
classes, making friends, and participating in activities Help the
student adapt to the culture and language Help the student adapt to
the culture and language Work with the community and the students
school to Work with the community and the students school to ensure
that the student is involved in positive activities ensure that the
student is involved in positive activities and community life and
community life
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An excellent resource is the Youth Exchange Handbook
www.rotary.org The Club Counselor: Informs the student about abuse
and harassment prevention and creating a supportive atmosphere in
which the student feels comfortable discussing any concernsInforms
the student about abuse and harassment prevention and creating a
supportive atmosphere in which the student feels comfortable
discussing any concerns Serving as an advocate for the student in
any matterServing as an advocate for the student in any matter The
Rotarian counselor should be trained to respond to problems or
concerns that may arise during the exchange, including allegations
of abuse or harassmentThe Rotarian counselor should be trained to
respond to problems or concerns that may arise during the exchange,
including allegations of abuse or harassment Etc.Etc.
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All employees need Job Descriptions StudentsStudents Host
FamiliesHost Families District YEOS, Committee MembersDistrict
YEOS, Committee Members Club YEOs, CounselorsClub YEOs,
Counselors
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Selection in Youth Exchange: StudentsStudents Host ParentsHost
Parents District YEOs, CommitteesDistrict YEOs, Committees Club
YEOs, Counselors, CommitteesClub YEOs, Counselors, Committees
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Selection in Youth Exchange: WhoWho WhatWhat WhyWhy WhenWhen
HowHow
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Selection in Youth Exchange: A Key to Quality Improvement A Key
to Quality Improvement Dennis White, Ph.D. District 6220, USA
[email protected] www.yeoresources.org
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Other resources: This presentation is at www.yeoresources.org
and on DropboxThis presentation is at www.yeoresources.org and on
Dropboxwww.yeoresources.org Online Training for Youth Protection is
at www.yeoresources.orgOnline Training for Youth Protection is at
www.yeoresources.org www.yeoresources.org All presentations from
NAYEN Conferences from 2006 to the present are at
www.Nayenconference.orgAll presentations from NAYEN Conferences
from 2006 to the present are at www.Nayenconference.org
www.Nayenconference.org Contact Dennis White: [email protected]