SAP Overheidsdag 2012

Self Service BI

Frank Suelmann – SAP NL

Joy Mahabier en Jacco Tunzi – Ministerie van Algemene Zaken

21 november 2012

© 2011 SAP AG. All rights reserved. 2

Innovaties … “Tijden” veranderen

© 2011 SAP AG. All rights reserved. 3

© 2011 SAP AG. All rights reserved. 4

© 2011 SAP AG. All rights reserved. 5

‘Consumerization’ of IT

“Requires shift in thought from transactions to interactions.

Need to make and deliver offers in real-time.”

Geoffrey Moore

“The Future of Enterprise IT 2010 –2020. From Systems of Record to Systems of Engagement

Expectation to make decisions in Real Time

Operational excellence requires being able to

make decisions at moments of risk

Product leadership require being able to make

decisions at moments of adoption

Customers expect business experience

to be as satisfying as personal experience

Both expect instant, correct answers to any

question

© 2011 SAP AG. All rights reserved. 6

Information is Exploding

Customer Data

Competitive Prices

GP

S

Promotion Planning

Speed

Hot Trends

Multi Channel

Sto

re E

nhancem

ents

Em

plo

ye

e

Re

co

rds

Suppliers

Purchase Orders

Merchandise Em

ails

Tw

eets

Planning

Social Media

Mobile In

sta

nt M

essa

ge

s

© 2011 SAP AG. All rights reserved. 7

Risky and Expensive Measures are Taken to Harvest

Data…

…resulting in increased TCO, non-

standardized systems and tools, a

dissatisfied user community

Optimize Existing Infrastructure

Do-It-Yourself Strategy in LOB with Offline

Databases and Analytics

Repressing Details to Stay at 50,000 Ft. Level

Restrict Information Access to a Select Few

© 2011 SAP AG. All rights reserved. 8

The Business Challenge

Business User

What are they doing?

IT

Sends Request

Sends Report

Refines Requirement

Resends Report

I’ve got to move to staging,

recompile and and and…

© 2011 SAP AG. All rights reserved. 9

Requirement

Information

User Experience

Deployment Cycle

Reliance on IT

Complete Visibility

Change Agility and

Flexibility

Audit Readiness

Addressing Today’s Business Requirements

© SAP AG

2011. All rights

reserved. / Page

9

Yesterday

“One size” fits all

Information overload

Months, years

Specialized IT skills

Limited to one source

Change restricted to

existing systems

Time consuming

Today

Individual, adaptive

Simple, relevant

Days, weeks

Self-service

All sources, 360o view

Independent of any

process, system, data

Traceability to any

data source

1.

2.

3.

4.

5.

6.

7.

© 2011 SAP AG. All rights reserved. 10

There is more to a broad BI adoption One size does not fit all: different BI needs require different experiences

Embedded reporting

Access formatted reports within business processes

Dashboarding and visualization

Visualize interactive KPI for better decision making

Ad-hoc interactive reporting

Address new requests with ad-hoc interactive reports

Multidimensional analysis and Predictive Analysis

Uncover trends, outliers, and make better forecasts

Data discovery

Find immediate answers to business questions

Mobile BI

Interact with stunning visualizations, anytime, anywhere

Executives

Information

Consumers

Managers

Business

Analysts

© 2011 SAP AG. All rights reserved. 11

Empowers You to Interrogate ALL Your Data SAP BusinessObjects BI Suite

BI Platform

Dashboarding

Reporting

Ad-hoc

Analysis

Data

Discovery

Trusted Data

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Toepassing Business Intelligence(BI) binnen Ministerie van Algemene Zaken (AZ)

25-11-2012 25-11-2012

Inhoud

• Domeinen

• Heden vs verleden

• Tools

• Ervaringen

• Vb van Rapportages

25-11-2012

14

Ministerie van Algemene Zaken (AZ)

25-11-2012

15

Verleden en Heden (1)

• Intern callcenter (PB51) • Interne Bronnen

• Uitbesteding callcenter • Externe bronnen

• Behoefte voor Regievoering

• Systeem onafhankelijk platform

• Opzet Business Intelligence Competence Center (BICC)

25-11-2012

Verleden

25-11-2012

Heden (systeem onafhankelijk)

25-11-2012

18

Tools

• Powercenter (back end)

• SAP BusinessObjects (front end)

• Methode : Data vault

• SQL Database

25-11-2012

Architectuurplaatje

• Doelstelling

Verantwoording

Sturing

Beleidsinhoudelijk

• Soorten rapportages

Standaard

Sjablonen

Ad hoc verzoeken

25-11-2012

Evaluatie Management informatie voorziening (MIV) 20

Rapportages

25-11-2012

Verantwoording – Maandrapportage - Trechter

25-11-2012

Verantwoording – Maandrapportage - Telefonie

25-11-2012

Verantwoording – Maandrapportage – Top 10

25-11-2012

Verantwoording – Maandrapportage - Onderwerpen

25-11-2012

Verantwoording – Maandrapportage - Internet

25-11-2012

Verantwoording – Maandrapportage - Publicaties

25-11-2012

Sturing – Operationele rapportages – Service Level

25-11-2012

Sturing – Operationele rapportages – Service Level

25-11-2012

Sturing – Operationele rapportages – Afhandeltijd

25-11-2012

Sturing – Operationele rapportages – Afhandeltijd

25-11-2012

Sturing – Operationele rapportages – Beoordeling

Vragen?

© 2011 SAP AG. All rights reserved. 33

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