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Page 1 of 22
SEMBAWANG FAMILY SERVICE CENTRE
REPORT OF ACTIVITIES
FROM OCTOBER 2011 TO MARCH 2012
Page 2 of 22
CONTENTS Page
01 SFSC Management Committee 3
02 Staffing 4
03 Staff Development 5
04 Programme Development 7
4.1 Enhanced Information & Referral
4.2 Casework & Counselling 8
4.2.1 Centre-Based & Mandatory
Counselling Cases
4.2.2 Rental Flat, Shelter & Homeless
Cases
4.3 LEAP Programme 17
4.4 Student Care Centre 18
4.5 Children’s Christmas Party 20
4.6 Volunteer Development 21
05 Networking & Outreach 22
Page 3 of 22
1. SFSC MANAGEMENT COMMITTEE
Chairman Ms Jacqueline Khoo
Vice-Chairman Ms April Lee
Secretary Ms Michelle Tan
Treasurer Mr Peter Tan Sim Cheng
Assistant Treasurer Ms Cheong Boo Suan Nancy
Members Ms Rosalind Sun
Ms Wee Ghim Choo
Ms Lee Ming Ying Liesl
Ms Maureen Tan Kah Bee
Ex-officio Ms Anita Fam
Rev. Khoo Kay Huat (till Jan 2012)
Mr Raymond Chow (from Jan 2012)
Page 4 of 22
2. STAFFING
Front row (from left to right)
Eftoni Tang (Social Work Associate) Lim Sock Ling (Social Worker)
Goh Bee Hong (Programme Assistant) Annie Chua (Senior Counsellor)
Phua Geok Lan (Programme Assistant) Tan Joo Charng (Programme Assistant)
Clara Ho (Programme Executive) Sim Hui Choo (General Worker)
Lucy Gan (Programme Assistant) Kay Teck Hui (Senior Social Worker)
Ho Sau Kuen (Executive Director)
Back row (from left to right)
Joan Tan (Counsellor) How Poh Ling (Administrative Officer)
Joelle Su (Social Worker) Hartini Bte Rashid (Administrative Assistant)
Brenda Khong (Senior Social Worker) Jonathan Tan (Social Worker)
Clarence Yeung (Counsellor)
Not in the picture: Ruth Leong (Senior Counsellor) Jeanette Hui (Supervisor) Maimunah (Programme
Assistant), Wong Hun Ing (Cook)
Page 5 of 22
3. STAFF DEVELOPMENT
The Centre strongly believes in the importance of maintaining a strong, passionate and
dedicated team of staff who have the relevant and up-to-date professional knowledge and
skills, other than the heart, to care for the people in need. Hence, it is significant for staff in
both the Family Service Centre and the Student Care Centre to attend training or seminars for
personal and professional growth to keep up their passion and enhance their performance in
their designated areas of work.
Month /
Year
Training Staff
Oct 11 Code of Practice Seminar 2011 by
MCYS-OPG
Cognitive Behavioural Therapy for
Internet Addiction by TOUCH
Community Services Limited
Boleh Saya Bantu Anda (May I Help
You) by SSTI
Cognitive Behaviour Therapy (CBT):
Introduction by SSTI
ADHD by Singapore Children’s Society -
Family Service Centre (Yishun)
Brenda Khong, Kay Teck
Hui & Lim Sock Ling
Kay Teck Hui
Jonathan Tan
Lim Sock Ling & Eftoni
Tang
Lim Sock Ling & Lucy Gan
Nov 11 Certificate in Case Management
Thriving at Work by SSTI
Annie Chua & Brenda Khong
Kay Teck Hui, Jonathan Tan,
Joan Tan & Clarence Yeung
Jan 12 Syariah Family Law for Social Service
Professionals by SSTI
Lim Sock Ling
Feb 12 FSC Seminar 2012: Strengthening Early
Intervention for At- Risk Families by
SSTI
Social Work Supervision: A Model for
Child & Family Practices by SSTI
Ho Sau Kuen, Annie Chua,
Brenda Khong, Kay Teck
Hui, Jonathan Tan, Joan Tan,
Lim Sock Ling, Clarence
Yeung & Eftoni Tang
Ho Sau Kuen, Annie Chua,
Brenda Khong, Kay Teck
Page 6 of 22
Certificate in Case Management by SSTI
Family Centred Care for Children &
Youth with Mental Health Needs by SSTI
Suicide Intervention Workshop by SOS
Hui & Clarence Yeung
Annie Chua & Brenda Khong
Lim Sock Ling & Joelle Su
Clarence Yeung
Mar 12 Social Workers' Day by SASW-FRTC
SSTI's 7th Charity Council Governance
Seminar
Case Management (Child Centric) – for
Supervisors by SSTI
Management of Family Violence: Talking
to Children & Managing Abuse-related
Disclosure by SSTI
Suicide Postvention Workshop by SOS
Exclusive Invitation Event by SSTI
Family Law for Social Service
Professionals by SSTI
Play Clay Training (VHOs) by National
Volunteer & Philanthropy Centre
DISC Profile & Role Behaviour Analysis
by SFSC
Ho Sau Kuen, Ruth Leong,
Annie Chua, Brenda Khong,
Jonathan Tan, Lim Sock
Ling, Clarence Yeung
Ho Sau Kuen
Kay Teck Hui
Joan Tan
Lim Sock Ling
Lim Sock Ling & Clarence
Yeung
Joelle Su
Clara Ho
Jeanette Hui, Phua Geok Lan,
Tan Joo Charng, Maimunah,
Lucy Gan, Wong Hun Ing,
Sim Hui Choo
Page 7 of 22
4. PROGRAMME DEVELOPMENT
The Centre serves the residents living in Sembawang and part of Chong Pang with 2 core
services, i.e. Enhanced Information & Referral and Casework & Counselling.
4.1 Enhanced Information & Referral
From October 2011 to March 2012, the Centre assisted 454 people who called, walked in or
were referred, through an assessment to determine their needs and referral to the appropriate
social service, community or national resources.
80
71
95
6671 71
0
10
20
30
40
50
60
70
80
90
100
Oct-11 Nov-11 Dec-11 Jan-12 Feb-12 Mar-12
No. of Cases
Oct 11 Nov 11 Dec 11 Jan 12 Feb 12 Mar 12
Total no. of
cases
80 71 95 66 71 71
Page 8 of 22
4.2 Casework & Counseling
4.2.1 Centre-Based & Mandatory Counselling Cases
Casework & Counseling services are conducted by the Centre’s trained social workers or
counselors. From October 2011 to March 2012, the top 5 issues surfaced were financial,
family violence, marital, parenting, and housing/shelter and amongst these, the most
significant increase was seen in family violence issues as compared to the previous year.
The Centre’s clients were mainly referred by other Voluntary Welfare Organizations or
by self referral. Majority of them were married Singaporeans, female, and lived in 4-5
room HDB flats. The predominant age group that came to seek the Centre’s services was
36-40 years old, followed by 41-45 years old and 46-50 years old. Appointments would
be scheduled for the clients with their respective social worker or counselor for further
assessment of their issues to determine the appropriate intervention.
The Centre also provides Mandatory Counseling (MC) services for family violence cases
referred by the Family Court.
Centre-Based Cases
23 1934
18 15 190 2 0 0 2 17 11 20 19
616
356366
380 379390 394
0
50
100
150
200
250
300
350
400
450
Oct-11 Nov-11 Dec-11 Jan-12 Feb-12 Mar-12
New
Reopened
Closed
Total
Page 9 of 22
Oct 11 Nov 11 Dec 11 Jan 12 Feb 12 Mar 12
Cases carried forward 340 356 366 380 379 390
No. of new cases 23 19 34 18 15 19
No. of re-opened cases 0 2 0 0 2 1
No. of closed cases 7 11 20 19 6 16
Total no. of cases 356 366 380 379 390 394
Mandatory Counselling Cases
8
1
16
62
40
3 20 0 0
5048
62
6870
74
0
10
20
30
40
50
60
70
80
Oct-11 Nov-11 Dec-11 Jan-12 Feb-12 Mar-12
New
Closed
Total
Page 10 of 22
Oct 11 Nov 11 Dec 11 Jan 12 Feb 12 Mar 12
Cases carried forward 42 50 48 62 68 70
No. of new cases 8 1 16 6 2 4
No. of closed cases 0 3 2 0 0 0
Total no. of cases 50 48 62 68 70 74
Ethnic Distribution of Clients
173 (44%)
80(20%)
44(11%)
97(25%)
394 Cases (as at Mar 12)
Chinese
Malay
Indian
Others / MandatoryCounselling
Page 11 of 22
4.2.2 Rental Flat, Shelter & Homeless Cases
Challenges continued to be present for the Centre in working with housing and shelter
issues. More of these cases had been observed to involve disputes within the family and
the family members were generally not keen to come forth for mediation, leading to the
clients feeling “stuck” in their situations when they could not find lodging with their
family members and lacked the means to obtain alternative housing or shelter options.
Hence, intensive work was often necessary and much liaison, networking, advocacy and
co-ordination with the relevant stakeholders had to be carried out amidst the need for the
Centre’s professional staff to work around concerns such as limited shelter resources,
constraints due to existing policies, low manpower, demands from other work priorities,
time and expectations from stakeholders.
Rental Flat Cases
Oct 11 Nov 11 Dec 11 Jan 12 Feb 12 Mar 12
Cases carried forward 33 35 37 37 37 37
No. of new cases 2 2 0 4 0 3
No. of closed cases 0 0 0 4 0 2
Total no. of cases 35 37 37 37 37 38
2 20
4
0
3
0 0 0
4
02
3537 37 37 37 38
0
5
10
15
20
25
30
35
40
Oct-11 Nov-11 Dec-11 Jan-12 Feb-12 Mar-12
New
Closed
Total
Page 12 of 22
Ethnic Distribution of Clients
11(29%)
17(45%)
4(10%)
6(16%)
38 Cases (as at Mar 12)
Chinese
Malay
Indian
Others
Page 13 of 22
Shelter Cases
Oct 11 Nov 11 Dec 11 Jan 12 Feb 12 Mar 12
Cases carried forward 7 6 6 6 7 6
No. of new cases 0 0 0 1 0 1
No. of closed cases 1 0 0 0 0 1
Total no. of cases 6 6 6 7 7 6
0 0 0
1
0
11
0 0 0 0
1
6 6 6
7 7
6
0
1
2
3
4
5
6
7
8
Oct-11 Nov-11 Dec-11 Jan-12 Feb-12 Mar-12
New
Closed
Total
Page 14 of 22
Ethnic Distribution of Clients
2(33%)
2(33%)
2(33%)
6 Cases (as at Mar 12)
Chinese
Malay
Indian
Others
Page 15 of 22
Homeless Cases
Oct 11 Nov 11 Dec 11 Jan 12 Feb 12 Mar 12
Cases carried forward 5 4 4 5 4 4
No. of new cases 0 0 1 0 0 2
No. of closed cases 1 0 0 1 0 2
Total no. of cases 4 4 5 4 4 4
0 0
1
0 0
2
1
0 0
1
0
2
4 4
5
4 4 4
0
1
2
3
4
5
6
Oct-11 Nov-11 Dec-11 Jan-12 Feb-12 Mar-12
New
Closed
Total
Page 16 of 22
Ethnic Distribution of Clients
2(50%)
1(25%)
1(25%)
4 Cases (as at Mar 12)
Chinese
Malay
Indian
Others
Page 17 of 22
4.3 LEAP Programme
The programme addresses the educational & developmental needs of children as young
as 5 years old who come from non-English speaking background and have difficulties
picking up the English language by catering to their learning ability & pace. Most of the
children are referred by personal contact and other agencies such as schools,
kindergartens & hospitals. The programme also involves parents in the child’s learning
journey through various activities such as talks & workshops.
Programmes / Activities No. of Students / No. of Parents
Oct 11 Nov 11 Dec 11 Jan 12 Feb 12 Mar 12
Outing to NEWater Visitor
Centre
10
LEAP Parenting Talk on
"Motivating Factors to
Academic Performance in
Primary Students"
13
LEAP Graduation Party cum
Parenting Talk on “Building
Your Child’s Developmental
Assets- parenting with
Consequences”
36 / 22
Page 18 of 22
4.4 Student Care Centre
The SCC provides before and after school care for children between 7 – 14 years old. It is
a home away from home, providing a conducive environment for children to be nurtured.
The Centre’s programmes and activities are organized based on the beliefs that every
child should experience a happy childhood and be nurtured in an environment of love and
discipline; is a unique person of intrinsic worth, deserving respect and every opportunity
to develop to his/her fullest potential; should be helped to achieve healthy balanced
growth physically, intellectually, socially, emotionally and spiritually.
54
54.5
55
55.5
56
56.5
57
57.5
Oct-11 Nov-11 Dec-11 Jan-12 Feb-12 Mar-12
Enrolment
Number of Students
Page 19 of 22
48
3 3 2 1
50
31 2
00
10
20
30
40
50
60
$0 $60 $120 $180 $200
Students Eligible for CDC Subsidy
Number of Students as atDec 11
Number of Students as atApr 12
Family Income
($)
CDC Subsidy
($)
Fee borne by parents
($)
Inclusive of GST
> 2500 0 256.80
2001 - 2500 60 196.80
1501 - 2000 120 136.80
1500 180 76.80
< 1500 200 56.80
Page 20 of 22
4.5 Children’s Christmas Party
68 children participated in the Christmas Party organized by Mayfair Park on 3 Dec 2011.
Programmes / Activities No. of Students / No. of Parents
Oct 11 Nov 11 Dec 11 Jan 12 Feb 12 Mar 12
MGS’s Christmas Caroling 30
Outing to MacRitchie
Reservoir
40
Outing to Marina Barrage 45
Bowling at Orchid Country
Club
46
Outing to Pasir Ris Park 42
Christmas cum Birthdays
Party organised by Alumni
Club members
46 / 10
Outing to Singapore Science
Centre
40
Outing to Singapore
Repertory Theatre
38
Page 21 of 22
4.6 Volunteer Development
The Centre’s Volunteer Programmes provide an avenue for people who are keen to
volunteer their time and talent to make a difference in the community. Most of the
volunteers are referred by the on-line portals of National Volunteer & Philanthropy
Centre (NVPC) and Youth Bank, as well as SG Cares. Volunteering opportunities at
SFSC include helping out in Sembawang Student Care Centre, Mentoring Programme,
kidsREAD Programme and various ad-hoc programmes. Support and training will be
looked into to assist volunteers to help others in need.
Programmes / Activities No. of Beneficiaries / No. of Volunteers
Oct 11 Nov 11 Dec 11 Jan 12 Feb 12 Mar 12
Mentoring Programme 4 / 3 4 / 3 4 / 3 3 / 4 4 / 6 5 / 6
KidsREAD Programme 15 / 7 15 / 6 14 / 6 14 / 6
Read to LEAP children 1 / 1 1 / 1
Accompany LEAP children to
NEWater Visitor Centre
10 / 1
Provide caregiving to children
and other logistical support
during LEAP Parenting Talk
13 / 2 58 / 4
Provide home maintenance
for client
1 / 11 1 / 13
Provide home support for
client
1 / 1 1 / 1 2 / 2
Page 22 of 22
5. NETWORKING & OUTREACH
The Centre is aware that it cannot work alone and by fostering and maintaining close
collaboration with significant community partners such as the Advisors, Grassroots Leaders,
Community Development Councils, HDB, Police, Hospitals and Schools etc, there could
then be continuous work towards achieving effective delivery and sustainability of the
Centre’s services and programmes for the community.
From October 2011 to March 2012, the Centre observed an increased trend in cases facing
chronic financial needs which would benefit from the Centre’s engagement of the whole
family unit and carrying out of family sessions to explore options & alternatives in order for
the individual families to cope more effectively. It was also significant to work and follow up
with multiple stakeholders to calibrate their expectations towards the families’ ability to be
self-reliant, and garner resources from the community, such as the Straits Times School
Pocket Money Fund, Emergency Relief Fund contributed by the Covenant Community
Methodist Church and food rations donated mainly by the Boys’ Brigade, to assist the lower
income families.
In view of the hike in family violence cases seen by the Centre where some of these cases
surfaced multiple and complex issues such as parenting difficulties, mental health concerns,
blended families, cross-cultural marriages leading to adjustment difficulties and conflicts,
child custody or access issues etc which required more support and time to be rendered by
the professional staff of the Centre to help the clients to better cope with their situations, the
Centre maintained collaboration with its agency partners in the Ang Mo Kio Regional Family
Violence Working Group to conduct outreach to targeted groups annually as preventive and
remedial measures to help address family violence issues within the community.
CIP by students of ACS
(Barker Road)
62 / 26 38 / 14
Banquet Of Love 171 / 42
CIP by students of Raffles
Institution
78 / 5