September 2014 Greystar & Riverstone Residential Group

JOB NUMBER: 10241307

Colors: Cyan, Magenta, Yellow, Black

Fonts: Helvetica Neue (47 Light Condensed; Type 1), Gotham (Book, Bold; OpenType)

Images: 10241307ct01_r4_ProPainter.psd (322 ppi; CMYK), 10241307ct02_r0_Pro_Buckets.psd (1204 ppi; CMYK), ValsparPro_TM_white.eps, Lowes_AvailAt_V_wht_logo.eps

Date: 8-4-2014 4:58 PM

File Name: 10241307_ValsparPro_R2.indd

Media: Print

Bleed: 52p6 x 67p6

Trim: 48p0 x 63p9

Safety: 43p6 x 59p3

Gutter: None

Folds: None

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Scale: 1=1

Output%: None

Color Sp: 4/c

Notes: Bill to: 10241307

TM: Madeline Schnur

PA: Steve Hutchings

Ret: Karyn Bieneman

QC: Justin O’Brien

PR: Pat Owens

PP: Jill Howard

Brand: Production

AD: Tracy Wertheimer

CW: Faye Ibars

GCD: None

AE: Erin Landy/Jamie Barrar

AB: Nikki Van Koevering

Vend: None

Client: Valspar Corporation

*Restrictions apply. See valsparpaint.com/lowespro for offi cial rules. ©Valspar. Lowe’s and the Gable design are trademarks of LF, LLC. All are used with permission.

Valspar paint o� ers top quality professional paint with outstanding hide and coverage. Learn more and register for your free trial at valsparpaint.com/lowespro or stop into a Lowe’s store near you and visit the ProServices Desk.

GET SERIOUS QUALITY

THAT GETS IT DONE.

Try Valspar® on your next job for FREE.*

S:7.25”S:9

.875”

T:8”T:1

0.6

25”

B:8.75”B

:11.2

5”

CONTENTSFeatures

Association News

About the CoverGREYSTAR AND

RIVERSTONE RESIDENTIAL

Photo by Penny Rawls Photography

GNAA NEWS & EVENTS SEPTEMBER 20142 0 1 4 B o a rd o f D i r e c t o r sPRESIDENTTAMMY LEE, CAM

PRESIDENT ELECTSTACY GARCIA , CAM

VICE PRESIDENTDIANA ENGLISH, ARM

SECRETARY/TREASURERLISA SWICK , CAPS

IMMEDIATE PAST PRESIDENTSHELLEY JAMES, CAM

MANAGERS REPRESENTATIVESTACEY SPARKMAN

MAINTENANCE REPRESENTATIVEDIANE MASON

ASSOCIATES REPRESENTATIVETERRON MERCER

MANAGEMENT DIRECTORSKITT Y BARRYREBECCA BRITTSTEPHANIE BURNS, CAMJO ANNE CORBITT, CPMBROOK KEEN, HCCPANDREW KL AHN, CAMJUDITH STRONG, CAMZ AC WARDTAMMY WILLIAMSABBY WITTENMEIER

MAINTENANCE DIRECTORSJEFF BECKERRUST Y GUILLIAMS, CAMT II, CPO

ASSOCIATE DIRECTORSJACK ABERNATHY, CASJILL CARPENTER , CASJANELL MAYO, CASAMY LEONARDJENNY McCL AIN

MDHA REPRESENTATIVENORMAN DEEP

LEGAL ADVISORWES HALL

EXECUTIVE DIRECTORDIANE CARTER

EDUCATION & MEMBER SHIPSAR AH SMITH

FINANCEL AURIE L AGUNA

STATISTICSCONNIE MORRIS

MARKETING, MEETINGS & EVENTSDANIEL SIRCY

ACTIVE PAST PRESIDENTSMARY BRADLEYBRAD CATHER , CPM, HCCP, SHCMKIRBY DAVISJACKSON DOWNEYFAYE ELLIS, CPMANDY GASS, ARMBARBARA HAYNESSHELLEY JAMES, CAMCHARI LEWIS, CAM, CAPSLINDA MASON, CAPSHAROLD MORRISNANCY MORRIS, ARMLINDA PAGE, CPM, ARMELLEN PARKERJUDY ROSE, CPM, ARMRITA WILKINSON, CPM, ARMJOYCE WOLFE, ARM

5 IT’S THE LAW Preserve the Evidence

7 LEASE APPEAL Resident Retention

9 TOOLBOX Wish List for 2015

10 THE MARKETPLACE Multifamily is the Investment Choice

11 NOW FEATURING Greystar and Riverstone Residential

14 CALENDAR Something Special Noted on the Calendar

15 EDUCATIONAL OPPORTUNITIES Investing In Your Future

16 2014 APARTMENT TOUR Attendee Registration

17 MANAGERS NEWS Keep Your Residents For Life

18 ASSOCIATES NEWS Associates Appreciation Midtown Crawl Registration

20 MAINTENANCE NEWS TBI Drug Task Force Presentation

21 NEW MEMBERS Welcome!

22 MOMENTS WITH MAY The Adventures of May B. Knutts

24 2014 ELECTION NIGHT Thrones and Bones

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GNAA NEWS & EVENTS 5

IT’S THE LAW

BY WES HALLLAW OFFICE OF HALL & SITLER

YEARS AGO, we used large samples of carpet sealed in plastic bags to preserve evidence of pet odor and carpet stains of all kinds. The method used was bulky, time consuming and required at least two or three witnesses to appear in court in contested cases. If the bags were opened in court, they usually caused quite a stir with the courtroom personnel.

Cindy Valdes, a property manager at Volunteer Properties’ Piccadilly Apartments, streamlined a method of preserving carpet damage for court. She now “can’t wait to go to court with this!” After talking with Cindy about this problem, Cindy sent an email describing her process: • Take a large picture of the entire soiled or damaged area (see photo A). In Cindy’s test case, she took a picture of the back side of the carpet. The

stains are usually more visible from the back side. • Mark the stained areas with letters A, B, C, etc. (just like CSI) and

take another picture of the damaged area (see photo B). • Cut out the stained areas and place each of them in quart-size ziplock

bags (see photo C). • Use the same method to take samples from all damaged rooms and

areas. • Put the bagged and tagged samples from each room in gallon ziplock

bags (see photo D). • After returning to the office, save the pictures on your computer and

attach the saved pictures to your computer file, if applicable. • As an additional safety measure, print out copies to preserve the evi-

dence and store them separately.

As a service to all of us, Cindy timed this process and found that it took about 25 minutes. Having saved the pictures and bagging and tagging the physical evidence herself, coupled with her knowledge of the cost of carpet replacement, it is only necessary for one witness to appear in court. This process has come a long way to increase recovery of excessive carpet damage if a court action becomes necessary. This is a good step-by-step process for preserving of the physical evi-dence, but it is equally important to maintain a record of previous carpet invoices in order to establish the age of the carpet and costs of prior installation. Remember: If you have a large damage claim, take similar steps to preserve the evidence and recover the cost of damages. As Cindy said, “I can’t wait to go to court with this!”

Preserve the EvidenceCarpet Damage, Pet Odor? Ziplock Bags and Digital Pictures


LEASE APPEAL

BY DAVID McMURRY,ROOF DOCTORS

RESIDENT RETENTION – what does it look like? We can find ourselves overwhelmed with a variety of opinions and ideas on how to instill loyalty and new-fangled ideas, from luxury pet lounges to the latest in cutting edge Wi-Fi connectivity, to make our residents feel valued and appreciated. Effective resident retention begins on day one with three key components: Integ-rity, Sense of Community and Customer Service. We all know residents want courtesy and professionalism; promptness of responsiveness; and follow-up on completed service requests. There’s no rocket science behind it, and it doesn’t cost any more to provide exceptional customer service than mediocre service, as part of your retention plan. Personally delivering newspapers, updating unit interiors, handing out coffee as residents leave for work, or simply greeting tenants with a friendly “How are you today?” can all help in your campaign to hang on to those valu-able residents and craft your resident retention success story.

We spend our money with people we trust, right? So do what you say you are going to do! It’s essential our residents know we are people of integrity and that they feel valued and respected. When all is said and done, the smallest gestures may make or break a tenant’s deci-sion to renew. We follow up with each prospect, so why not with our residents? It is incumbent upon us to teach our residents that we are people of integrity and their residency is valued and appreciated. Cus-tomers enjoy businesses who know them, so follow up on those conversations and uniquely special life moments. Secondly, we’ve all heard the phrase “word of mouse spreads even faster than word of mouth.” It’s true – so use it to your advantage. Your online reputation is a valuable retention tool. When your team has received a word of thanks for a job well done, promptly ask that resident to share via a post or com-munity review on your preferred ratings/review website. “Asking your residents to participate in your success instills a sense of ownership and deepens their ties to your community” (Lisa Julien, Milestone Management). A few of my favorite ideas are timeless, classic and most importantly, cost effective! Connect with your larger community to build a stronger residential community. One idea: Reach out to your local businesses and associations and attend their networking events. You will meet local bankers, insurance companies and small business owners who would love to market to your “captive audience.” You can easily partner with any number of business(es) to sponsor your Welcome Home kits, Breakfast on the Go mornings, seasonal resident functions, Community Watch meetings, book clubs and fun pet-themed events (we can’t forget the “furry family members”). Our residents are less likely to move if they have strong bonds with neighbors, management staff and the greater community, so property managers should utilize the local associations, Chamber of Commerce, police department and local business owners to build value and deepen the sense of community. Residents regularly choose not to renew leases based on controllable reasons, so exceed their expecta-tions! Poor customer service, lack of responsiveness and dissatisfaction with maintenance requests can quickly lead to the receipt of a notice to vacate. Contrary to popular belief, lucrative property amenities don’t make up for consistently lackluster service. As we answer our phones, walk our properties and genu-inely interact with our residents, we are retaining them. The truth is, there is no one best way to boost customer retention because it all boils down to Great Customer Service. “My path to success is following policies set in place so that everyone is happy in the community, and treating every resident like a neigh-bor” (Regina Jones, Uptown Flats). That level of care is exactly what we deliver each day, with our service

Resident Retention

CONTINUED ON P. 8


request follow up, birthday and anniversary recognitions, our polite and professional service team interactions and delivering on every promise to our residents. The shiny new products, creative onsite events and interior amenities are nice, but the true value exists only if accompa-nied by genuine gratitude and exceptional service. “It’s all about treating that resident with respect and kindness” (Susan Franklin, Freeman Webb). We build value by building relation-ships. We build a strong community with genuine expressions of gratitude. The everyday actions of your onsite management team are the foundation to your retention success story!

PROFESSIONAL SERVICE WITH A PERSONAL TOUCH

Dwayne Rawls(615) 860-5411 • Mobile 533-8474

Fax 860-1004

WHEELER, INC.3868 Dickerson Pike, Suite 200 • Nashville, TN 37207

Law Office

M. Wesley Hall III

Eric W. Sitler

of counsel

Nathan C. LybargerThomas Patrick Wall III

Charlotte L. Rhodes

223 Madison Street • Suite 212 • Madison, TN 37115

615 .868 .4101 • Fax 615 .868 .3893

615772.3234getagripinc.com

Before you get going on your remodel, Get A Grip. Call us today!

24/48Service24/48Service


TOOLBOX

BY LISA GUNDERSON, BRISTOL DEVELOPMENT GROUP

LOOKING FORWARD TO 2015? It is almost budget season and we want you all to keep up with current trends in the industry. Here is a top ten list of items to include in your budget to enhance your community!

Package locker• Intelligent parcel pick-up stations designed to speed up the delivery of packages while reducing

courier delivery times.• Cost is based on number of doors; estimate $10,000

Electronic locks• Door locks that allow access with a key fob or phone. Eliminates the need to key management

machines and locks. • Cost is per unit; estimate $250/unit

Pet spa• A stocked facility for pet grooming – an excellent low-cost amenity. • Cost depends on space and material grade; estimate $5,000-$10,000

Bike storage• Installed devices for bicycle parking and storage, both interior and exterior. Removes the bikes

from being stored under stairwells preventing liability. • Cost depends on unit and number of bikes housed; estimate $500-$3,000

Community bikes• Personalized bike fleets for resident use that double as moving advertising • Cost is $700/bike plus additional branding fee (optional)

Community garden• A single piece of land gardened by community members• Cost depends on complexity and size; estimate $2,000-$5,000

On-demand fitness• Interactive group fitness classes provided through installed devices in fitness center• Estimate $10,000

Juice machine• Fresh juice at the touch of a button – a great marketing to distinguish you from your competitors. • Estimate $1,000-$2000

Electronic thermostat• Sensor-driven, Wi-Fi enabled, self-learning, programmable heat/air and fire protection • Estimate $300/unit

Social media wall• Creates interaction through displays of social media trends set to your location or chosen subject• Estimate $3,000-$5,000

Wish List for 2015

10 GNAA NEWS & EVENTS

THE MARKETPLACE

BY VINCE LEFLER, JONES LANG LASALLE

THE OVERALL MULTIFAMILY INDUSTRY is at one of its high-est peaks ever. One of the main reasons for the rapid growth is because of the strong recovering national economy. With a declining unemploy-ment rate and an average 1.7 million jobs being added each year since the recession, more people can afford to rent again and the overall apart-ment market has seen that effect take place. The vacancy rate of 3.6 percent is at a 13-year low. We’ve also seen year-over-year rent growth bump up 3.5%, an eight-quarter-high. Home ownership has also been declining with 3.9 million households that should have been made this year but were not created due to the shift in consumer preference. This data proves when a recent Freddie Mac report said, “low supply and declining affordability of single-family homes factor into the multifam-ily market’s growth.” What’s even more interesting about this statistic is that of that 3.9 million households that were not formed, 75 percent of those pent-up households were between the ages 18-34. That is our growing millennial generation that since the recession has decided to

thwart the American dream of buying a home and continue renting.Of the many outstanding multifamily markets contributing to the national success, Nash-

ville shines as one of the most growing markets. We have seen tremendous rent growth, high occupancy rates, and high absorption rates, mainly because of our flourishing job market. The Nashville economy has been opening their doors to businesses from all over and by making it easy to start your business or carry your company over. The city has seen thousands of new jobs announced within the past year from HCA, GM, Healthspring, Windsor Health, and Medsolu-tions. With all these new jobs, Nashville has seen the largest year-over-year job growth in the nation of 4.4 percent. More jobs equal more people, which explains how our annual popula-tion growth of 4 percent is two times faster than the national average. More people equal more demand, and in return Nashville’s apartment industry has flourished with a 14 percent average rent growth from 2011 to 2014 and an 8 percent growth from 2013 to 2014 alone! Investors have caught wind of this trend and since 2010 the average price per unit sold according to RCA has increased immensely from $50,000 to $95,000 per unit, proving that Nashville is a hot mar-ket to be in right now.

With all this great news, there are still concerns that the large development pipeline will not meet net absorption. Nashville alone this year has had 1,090 deliveries, 7,153 speculative units, and 8,539 units under construction. With the supply possibly over-delivering, there is some con-cern that our rent and vacancy growth will take a slight dip. However, despite these concerns job growth projections remain strong across the MSA, and the appeal of Nashville to the millennial cohort is at an all-time high.

Strong Nashville Fundamentals Continue to Make Multifamily the

Investment Choice


NOW FEATURING

GREYSTAR REAL ESTATE PARTNERS recently acquired Riverstone Residential Group, greatly increasing the combined com-pany’s scale in the greater Nashville area. Together, Greystar and Riv-erstone now manage over 5,400 apartment homes in Nashville and the surrounding areas and over 8,200 apartment homes statewide.

“We are very excited to be joining forces in Nashville,” said Shel-ley James, Vice President for Riverstone Residential Group. “We have always had a deep respect for the team at Greystar and are now excited to be working together to better serve the needs of our clients and residents in the greater Nashville area and throughout the state.”

The team now includes Shelley James and a combined team of seasoned regional managers who oversee 27 properties in Tennessee. The combined portfolio includes a wide variety of assets including high-rise, mixed use, mid-rise and garden com-munities rated from class “AA” to “C.” Eight of these assets are new construction lease-up communities and four are value-add properties undergoing multi-mil-lion dollar renovations. Greystar is now the largest manager of apartment communities in the U.S. with

over 385,000 apartment homes under management. Over the last year and half the company has expanded its presence inter-nationally, recently opening offices in Mexico and the United Kingdom. Greystar’s commitment to growing its presence in local markets like Nashville provides the communities it man-ages with unparalleled support, and offers team members with more opportunities for career advancement and professional growth. The company’s national footprint creates economies of scale and synergies that allow it to operate its communities with industry leading systems and innovative technologies, to the benefit of its clients and residents. For more information about Greystar, please visit www.greystar.com.

Greystar and Riverstone are Nashville’s Newest Number One Duet

Crescent Cool Springs

The Cumberland

1505 Demonbreun

Bellevue West

Westmont


2014 GNAA Legal Seminar

655 N. Main Street • Goodlettsville, TN 37072phone 615.873.4631 • fax 615.873.4634 • [email protected]

Restoring Nashville’s Multifamily One Community at a Time


2014 GNAA Legal Seminar

655 N. Main Street • Goodlettsville, TN 37072phone 615.873.4631 • fax 615.873.4634 • [email protected]

Restoring Nashville’s Multifamily One Community at a Time


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SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY

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CAM - Certified Apartment Manager Designation Course*, 8am - 5pm

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17 20

Labor Day

GNAA Office Closed

HVAC Certification Course*9am - 4:30pm

Managers Luncheon*12pm

TAA Business ExchangeFerguson Enterprises5-8pmReservations Only

Maintenance LuncheonHermitage House12pm

Board of Directors*10am

Associates AppreciationSoulshine Pizza Factory5:30-8pm

*at GNAA officeseptember

NASHVILLE

. . . a turn key company thatcan fit all of your property needs.

CARPET CLEANING HOUSECLEANING PAINT/DRYWALL

F U L L S E R V I C E C O M P A N Y - Restorat ion Company ( Fi r e, Wa t e r, W i n d, S m o ke D a m a g e,

M o l d Re m e d i a t i o n , B i o - H a z a r d Wa s t e C l e a n u p / D i s p o s a l ) as wel l as a Turn Key Ser vice for your ever yday needs.

3 2 8 3 F R A N K L I N L I M E S T O N E R O A D

N A S H V I L L E , T N 3 7 2 1 7

( 6 1 5 ) 3 6 0 - 0 0 7 9 P H

Education Committee*9am

Diamond Award Nominee LuncheonInvitation Only

CAMT Scholarship Application Deadline

Statistics Committee*8:45am

Banquet Committee*9am

Golf Committee*9am

Community Service Committee*9am

Banquet Committee*9am

Awards Committee*10:30am


Investing In Your FutureSPACE IS LIMITED | RESERVATIONS ARE REQUIREDNO CANCELLATIONS | NO REFUNDS

EDUCATIONAL OPPORTUNITIES

T H A N K Y O U T O O U R 2 0 1 4 S P O N S O R S !

CAM/CASSeptember 16-18, 2014 & October 7-9, 2014GNAA Training Room8:00 a.m. - 4:00 p.m.

Presented by: Doug Chasick

Cost: CAM $850 • CAS $600

HVAC/EPA CertificationSeptember 9, 2014GNAA Training Room9:00 a.m. - 4:30 p.m.

Presented by: Jim Fox

Cost: $99

CAMTOctober 21-24, 2014 &November 4-7, 2014GNAA Training Room8:00 a.m. - 4:30 p.m.

Presented by: Paul Rhodes

Cost: $800

Breakfast BitesLeadership & Conflict Resolution: Building Your DreamOctober 28, 2014GNAA Training Room

Presented by: Shelley James

Cost: $40

Low Income Tax Credit HousingNovember 20-21, 2014GNAA Training Room9:00 a.m. - 5:00 p.m.

Presented by: Karen Graham

Cost: $199Optional HCCP Testing: Addl. $175

Property/Company: _________________________________________________Authorized By: _______________________________________ Date: _________Bill Member Account: _____ Payment Enclosed: _____No Refunds / No Cancellations

ph: 615-365-3047 fax: 615-365-3571 www.nashvilleaptasn.org

• Management/Community Member Cost: $35 per person (space is limited) includes lunch & transportation

• Only Associates who are sponsors may attend the event. Attendees will meet in the lobby of the GNAA office beginning at 7:30 a.m.

Coffee & Doughnuts will be served. Transportation to Franklin will leave promptly at 8:30 a.m. Luncheon Speaker: Vince Lefler, Jones Lang LaSalle Americas, Inc.

Register here!

Featuring: Alara Cool Springs Bell Historic Franklin

Crescent Cool Springs Grove at Shadow Green


MANAGERS NEWS SEPTEMBER LUNCHEON

Keep Your Residents For Life

When: WEDNESDAY, SEPTEMBER 10 | 12:00 P.M.

Where: GNAA | TWO INTERNATIONAL PLAZA, SUITE 201 | NASHVILLE, TN 37217

Presented by: JIM HOLMES, SANDLER TRAINING

Special Thanks to our Sponsors:Real Floors | Sherwin Williams | Sweetwater Pools | Wheeler, Inc.

Reservations are required by phone (615) 365-3047, by fax to (615) 365-3571, or by email to [email protected]. Reservation forms can be obtained at our website, www.nashvilleaptasn.org/events.Associate members will be required to pay $50 at the door. RESERVATIONS MUST BE MADE.Any reservations not cancelled 3 days prior to the event will also be billed to your account.

MANAGERS NEWS AUGUST MEETING HIGHLIGHTS

Ashley, NTS Development Company; Randy, Stainmasters Carpet Cleaning & Restoration; Andrew, Elmington Property Management

Stephanie, NTS Development Company; Stacey, Bell Partners, Inc.

Stephanie, NTS Development Company; Debra; Color Burst; Rhonda, River Retreat

Jim, HVAC Techline; Bret, Riverstone Residential

Brigitte, Brentwood Station; Dave, Langley & Taylor Pool Corporation

Sherri, MidSouth Construction; Leisa, Mission Priest Lake

Debbie, Reliable Roofing , Construction & Repair Service, Inc.; Anaisa, The Overlook

Michael, Sir Sanitation; Alice, Oakwell Farms

This event is presented by GNAA Management & Community Members in honor of the dedication & support of our GNAA Associate Members!

• Complimentary for Associate Members •(Other Members & Guests: $30 per person)

• Pizza Buffet & 2 drink tickets provided •• Valet Parking while available •

• Transportation is not needed to participate in the crawl contest • • Wear comfy shoes & come dressed to play! •

Members are not required to participate in the crawl contest to attend this event.

Please list Associate Member attendees below (complimentary): Name(s): __________________________________________________________________________

Company: ________________________________________ Phone: _________________________

Please list community/management attendees below ($30 per person):Name(s): __________________________________________________________________________

Company/Property: ________________________________________ Phone: ________________If you can’t attend, please consider making a donation to support the event.

$50 _____ $75 ______ $100 ______ Other $ ______

Community Name:_____________________Bill Account:______ Payment Enclosed: _____

Thursday, September 25th5:30 - 8 PM

2014 ASSOCIATES APPRECIATION

”Midtown Crawl”

PRIZES! FUN!

FOOD!FESTIVITIES!

www.nashvilleaptasn.orgAll reservations not cancelled 3 days prior to the event will be billed $30 per person.

No Refunds/No Cancellations

Join us for an adventure on Division Street! Each participant will be given an activity card to complete!

Associate Member with the most points wins!

1907 Division Street, Nashville


ASSOCIATES NEWS AUGUST MEETING HIGHLIGHTS

Ryan, Quality Exteriors; Frank, Cross Driven Construction; Darrin, Clean Quik Carpet Service; Charles, Provident Security

Gary, Schulman, LeRoy & Bennett, P.C.; Andy, Restorations by Roof Roof; Tess, Schulman, LeRoy & Bennett, P.C.

Diane, Riverstone Residential; Justin, Broad River Construction; Trish, HD Supply; Mark, Apartments.com

James, JaMac Solutions; Brent, Renovia; Andrew, Elmington Property Management; Paul, Gervais Electric

Kelly & Jenny, BG Staffing ; Melanie & Andrea, Apartment Guide

Brooke, CORT; Rebecca, Biltmore Place

Stacey, Bell Partners, Inc.; Tammy, Riverstone Residential


A Presentation by the TBI Drug Task Force

Special Thanks to our Sponsors:Chadwell Supply | Diane’s Painting | L.I.C.R.A.-Nashville | Pavecoat, LLC

When: WEDNESDAY, SEPTEMBER 17 | 12:00 P.M.

Where: HERMITAGE HOUSE SMORGASBORD 3131 LEBANON ROAD | HERMITAGE, TN 37076 | 615.883.9525

Presented by: TENNESSEE BUREAU OF INVESTIGATION

MAINTENANCE NEWS SEPTEMBER LUNCHEON

Reservations are required by phone (615) 365-3047, by fax to (615) 365-3571, or by email to [email protected]. Reservation forms can be obtained at our website, www.nashvilleaptasn.org/events. Associate members will be required to pay $50 at the door. RESERVATIONS MUST BE MADE. Any reservations not cancelled 3 days prior to the event will also be billed to your account.

MAINTENANCE NEWS AUGUST MEETING HIGHLIGHTS

Sammy, Burning Tree; Joe, Quality Tree Surgery, Turf & Landscape Maintenance; Steve, Oakwell Farms

Debbie, Reliable Roofing , Construction & Repair Service, Inc.; Sandra, Hickory Creek

David, Andy & Eric, Valspar; Ron, Biltmore Place

Cecil, Oakwell Farms; Tony, Bailey’s Wrecker Service; Joe, Velocity in the Gulch

Jim, HVAC Techline; Robert, Jackson Grove Chris, Brentwood Station; Dave, Langley & Taylor Pool Corporation

Bob, Hermitage House; Rusty, Meadowood Village


NEW MEMBERS

MANAGEMENT COMPANIESDivision Street Land Partners, LLCTravis J. KeltyPO Box 1402Brentwood, TN 37024615-330-0749FAX [email protected]

Sterling Realty Management, Inc.Shefali ContractorTwo Ravinia Dr., Suite 160Atlanta, GA 30346770-390-7400FAX [email protected]

APARTMENT COMMUNITIES Cameron at Franklin Emmie Bertelkamp6300 Tower Cir.Franklin, TN 37067328 apartment homes615-778-9555FAX [email protected] Residential

Cobblestone CornersGina Lardon 501 Ben Allen Rd.Nashville, TN 3721696 apartment [email protected] Management

ASSOCIATESA-1 Concrete Leveling, LLCJosh Reinoehl3444 Howard Bridge Rd.Columbia, TN [email protected] leveling, concrete grinding, concrete removal & replacement

Access Gate SystemsGary Smith9691 Franklin Rd.Murfreesboro, TN 37128615-890-5113FAX [email protected] rails, fence, pool gates & access card magnetic locks gate, gate operator, access control, overhead doors

CallMaXKelly Quattlebaun1350 Wooten Lake Rd. NW, Suite 304Kennesaw, GA 30144866-301-6420FAX [email protected] service & call tracking

Cross Driven ConstructionMarty Sexton & Frank Omiyale1558 C Brinkley Brunch Rd.Hendersonville, TN 37075615-451-3982FAX [email protected], home remodeling, home maintenance, water & fire restoration

Dynamark GraphicsLisa Baldwin486 Cave Rd.Nashville, TN 37210615-921-9397FAX [email protected], posters & printing

Megawatt Communications, LLCJack Cathey1303 N. Ellington Pkwy.Lewisburg, TN [email protected], high-speed internet & phone services

Pest Control Solutions (PCS Group)Steve Smiley1305 Tarrywood Ln.Nashville, TN [email protected] control, termite, moisture control, wild life exclusion, insulation

Quality ExteriorsRyan Leach9068 Franklin Rd.Murfreesboro, TN 37128615-681-7099FAX [email protected], gutters & exterior renovations

Trible’s, Inc.Fred Newman2603 Cruzen St.Nashville, TN 37211615-761-5660FAX [email protected] Appliances, appliance parts, HVAC & plumbing

Wall Designs, LLC1924 Saddleback Dr.Goodlettsville, TN 37072615-876-0235Painting & drywall repair

NEW MEMBER CONNECTION BREAKFAST


Moments With MayAre you in need of a REPLACEMENTwhile your leasing agent is on vacation?

Are you in the PROCESS OF HIRING and find yourself short-handed?

Is your leasing agent OUT OF THE OFFICEdue to sickness or a long-term leave?

APARTMENT STAFFINGC A N H E L P Y O U

We have several highly experienced leasing consultants, assistant managers, managers, maintenance personnel and groundskeepers available for temporary and permanent full-time and part-time positions in the Metro Nashville area.

We carefully screen our applicants to meet the needs of each individual apartment community. Our goal is to help you and your property function smoothly, organized and pro�tably during this time.

Short or Long Term Temporary PlacementPermanent Full Time Placement • Shopping Services

100% Satisfaction Guaranteed

399-4747 fax 399-0888

Monday-Friday 9-6VI DOZIER,

Owner/Operator

CONSTRUCTIONAND

REPAIR SERVICE, INC.

Locally Owned and Operated Since 1990

Commercial • Industrial • ResidentialFree inspection, consultation and recommendation

Nashville: 615-333-3653Fax: 615-333-6245Murfreesboro: 615-895-7042

399 Haywood LaneNashville, TN 37211

w w w . r e l i a b l e r o o f i n g . n e t

Eddie M. Patterson, Owner

MANAGEMENT Pool Staffing Services Certified Lifeguards + Monthly Skill Reviews Facility Specific Check-In & Maintenance Policies

MAINTENANCE Highly Trained Maintenance Pool Technicians Health Inspection Ready At All Times Quality Controls To Assure Peak Operating Capacity

CONSTRUCTION All Aspects of Pool Construction Re-plastering Tile, Concrete & Mechanical Systems

SERVICE Motors, Pumps, Valves, Light Fixtures Re-plumbing Your VGB Experts!

PROGRAMS Swim Lessons Swim Team Neighborhood Parties

CHEMICALS Offering the Best Chemicals To Keep Your Pool Safe & Sanitary

615.244.9008www.LangleyAndTaylor.com

“I’ll never understand people. They’ll spend hundreds of dollars to have thick, lustrous hair, but let them

find a single strand on a bar of soap and they lose their freakin’ mind!”

Prizes Awarded for:• Best Costume • Funniest Costume • Greatest Group Costume

• Most Original Costume • Scariest Costume

RESERVATIONS ARE REQUIRED. Space is limited. Call (615) 365-3047 for more information or register at www.nashvilleaptasn.org.

FOOD, FUN & MUSIC! Cast Your Vote for the 2015 Board of Directors!

Cost: $30 per person (dinner included)

GNAA Election Night & costume party

Thank You Sponsors!Bailey’s Wrecker Service • CORT • Ferguson Facilities Supply • L.I.C.R.A.- Nashville

Quality Exteriors • Reliable Roofing, Construction & Repair Service

Thursday, October 16, 2014 6:00 - 9:00 p.m. Anthem, 125 12th Avenue North, Nashville, Tennessee 37203

Come Dressed in Your Royal Regalia 0r Scariest Costume!

Two International Plaza, Suite 201Nashville, TN 37217615-365-3047 • 615-365-3571www.nashvilleaptasn.org

PRSRT STDU.S. Postage

PAIDNashville, TN

Permit No. 380

Documents

September 2014 Greystar & Riverstone Residential Group