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8/19/2019 Service Description Bipper Child Security_17.11.2010
1/23
VIVACOM Launch Program Service Description - Bipper Solution
Documenttype: v 2.0
Title: Service Description – Bipper Solution
Solution outline
Bipper Child Security – service
implications
From: Atanas Raykov
To:
Date:
Subject: Bipper Child Security Solution
Cc:
Project: Y Tariff: Y
Promotion: Product Y
Document Label: Service Description – VIVACOM Bipper Solution Version: 2.0
Created b: Atanas !a"ov Date: #2$##$20#0 %a&e: #$2'
8/19/2019 Service Description Bipper Child Security_17.11.2010
2/23
VIVACOM Launch Program Service Description - Bipper Solution
Documenttype: v 2.0
Title: Service Description – Bipper Solution
POD!CT D"FI#ITIO#
$u%ine%% Programme Project #ame Project T&'e
$i''er Chi(d Seurit&So(ution
"nab(ing $i''erSer)ice%
Product Fami(& Product *rou' Product #ame
Mobi(e %er)ice% $i''er
Project Manager Product ManagerProduct De)e(o'ment
Manager
Momchi( Marino) Ma&a a+o)%+a Atana% a&+o)
Document Label: Service Description – VIVACOM Bipper Solution Version: 2.0
Created b: Atanas !a"ov Date: #2$##$20#0 %a&e: 2$2'
8/19/2019 Service Description Bipper Child Security_17.11.2010
3/23
VIVACOM Launch Program Service Description - Bipper Solution
Documenttype: v 2.0
Title: Service Description – Bipper Solution
V"SIO# CO#TOL
I%%ue e)i%ion date Summar& of Change% Author
V ,-. /,-//-,./. Second draft Atana% a&+o)
Document Label: Service Description – VIVACOM Bipper Solution Version: 2.0
Created b: Atanas !a"ov Date: #2$##$20#0 %a&e: '$2'
8/19/2019 Service Description Bipper Child Security_17.11.2010
4/23
VIVACOM Launch Program Service Description - Bipper Solution
Documenttype: v 2.0
Title: Service Description – Bipper Solution
Document 'ur'o%e
PRP!S"
This document #ith included appendices serves as the primary source o$ in$ormationrelatin% to the speci$ication& development and implementation $or the $ollo#in% postpaidservice: Bipper Child Security Solution.
Document Maintenance
'aintenance and communication o$ this document is the responsi(ility o$ the Product'ana%er.
Sco'e and objecti)eThis documentation should (e used as the startin% point ) master data $or developin%
service and can (e used to create the $ollo#in% materials
* To support technical desi%n
* To support +R& CR& presentation
* To support process desi%n
* To support (usiness rules
* To provide an input to trainin%
* To provide Ans#ers to ,A-s
Document Label: Service Description – VIVACOM Bipper Solution Version: 2.0
Created b: Atanas !a"ov Date: #2$##$20#0 %a&e: ($2'
8/19/2019 Service Description Bipper Child Security_17.11.2010
5/23
8/19/2019 Service Description Bipper Child Security_17.11.2010
6/23
VIVACOM Launch Program Service Description - Bipper Solution
Documenttype: v 2.0
Title: Service Description – Bipper Solution
.2 ,ault preventative and mana%ement
./ Product support capa(ilities
.1 ,raud ) security
3- $i(( 4 Co((ect
3. Bill ) Collect !vervie#
3.2 Bolt9!n structure
3./ Payment process
Document Label: Service Description – VIVACOM Bipper Solution Version: 2.0
Created b: Atanas !a"ov Date: #2$##$20#0 %a&e: *$2'
8/19/2019 Service Description Bipper Child Security_17.11.2010
7/23
VIVACOM Launch Program Service Description - Bipper Solution
Documenttype: v 2.0
Title: Service Description – Bipper Solution
/- *enera(
/-/- Product O)er)ie5+A Bipper Child Security Solution& provided (y Sirma& ena(les parents to control thesa$ety o$ their children via pre9loaded application on the S+' cards and user #e(inter$ace. The solution provides out%oin% calls control ;e.%. the children cannot distractthemselves durin% classes
8/19/2019 Service Description Bipper Child Security_17.11.2010
8/23
VIVACOM Launch Program Service Description - Bipper Solution
Documenttype: v 2.0
Title: Service Description – Bipper Solution
So(ution O)er)ie5
/- Connecti)it& Diagram
Document Label: Service Description – VIVACOM Bipper Solution Version: 2.0
Created b: Atanas !a"ov Date: #2$##$20#0 %a&e: ,$2'
8/19/2019 Service Description Bipper Child Security_17.11.2010
9/23
VIVACOM Launch Program Service Description - Bipper Solution
Documenttype: v 2.0
Title: Service Description – Bipper Solution
,- Ser)er% architecture and interface%
Document Label: Service Description – VIVACOM Bipper Solution Version: 2.0
Created b: Atanas !a"ov Date: #2$##$20#0 %a&e: -$2'
8/19/2019 Service Description Bipper Child Security_17.11.2010
10/23
8/19/2019 Service Description Bipper Child Security_17.11.2010
11/23
VIVACOM Launch Program Service Description - Bipper Solution
Documenttype: v 2.0
Title: Service Description – Bipper Solution
Document Label: Service Description – VIVACOM Bipper Solution Version: 2.0
Created b: Atanas !a"ov Date: #2$##$20#0 %a&e: ##$2'
8/19/2019 Service Description Bipper Child Security_17.11.2010
12/23
VIVACOM Launch Program Service Description - Bipper Solution
Documenttype: v 2.0
Title: Service Description – Bipper Solution
Document Label: Service Description – VIVACOM Bipper Solution Version: 2.0
Created b: Atanas !a"ov Date: #2$##$20#0 %a&e: #2$2'
8/19/2019 Service Description Bipper Child Security_17.11.2010
13/23
VIVACOM Launch Program Service Description - Bipper Solution
Documenttype: v 2.0
Title: Service Description – Bipper Solution
Document Label: Service Description – VIVACOM Bipper Solution Version: 2.0
Created b: Atanas !a"ov Date: #2$##$20#0 %a&e: #'$2'
8/19/2019 Service Description Bipper Child Security_17.11.2010
14/23
VIVACOM Launch Program Service Description - Bipper Solution
Documenttype: v 2.0
Title: Service Description – Bipper Solution
Document Label: Service Description – VIVACOM Bipper Solution Version: 2.0
Created b: Atanas !a"ov Date: #2$##$20#0 %a&e: #($2'
8/19/2019 Service Description Bipper Child Security_17.11.2010
15/23
VIVACOM Launch Program Service Description - Bipper Solution
Documenttype: v 2.0
Title: Service Description – Bipper Solution
Document Label: Service Description – VIVACOM Bipper Solution Version: 2.0
Created b: Atanas !a"ov Date: #2$##$20#0 %a&e: #)$2'
8/19/2019 Service Description Bipper Child Security_17.11.2010
16/23
VIVACOM Launch Program Service Description - Bipper Solution
Documenttype: v 2.0
Title: Service Description – Bipper Solution
Future De)e(o'ment% 8 ne# $unctionalities #ill (e added& ena(lin% call control o$incomin% calls.
/-0-,- $i((ing characteri%tic%:
The service is (illed trou%h the mo(ile CC)B. The solution is provided as a part o$ 2
special voice tari$$s +A Bipper and +A Bipper.
The customer should (e a(le to receive an itemiEed (ill as $or the standard +AC!'Consumer and mo(ile tari$$s.
Calls to the special panic num(er 000 #ill (e (illed at 0.30 BFGmin. ,uture decreases;or increases< o$ the price is possi(le.
/-0-0- e'ort% and %tati%tic%
9 All current reports $or the eistin% consumer tari$$s should (e applied
Document Label: Service Description – VIVACOM Bipper Solution Version: 2.0
Created b: Atanas !a"ov Date: #2$##$20#0 %a&e: #*$2'
8/19/2019 Service Description Bipper Child Security_17.11.2010
17/23
VIVACOM Launch Program Service Description - Bipper Solution
Documenttype: v 2.0
Title: Service Description – Bipper Solution
/-1- Training
Trainin% #ill (e provided onsite via +AC!' commercial team usin% trainin% materials
$rom Sirma.
/-2- 6e& Con%traint%
9 Time $or implementation=
9 +nte%ration #ith eistin% +AC!' systems=
9 5e%al +ssues
/-3- 6e& Dri)er% for Foreca%ting
/-3-/- Mar+et #eed%
The Telecommunication market has the need o$ such service that (rin%s a lar%e num(ero$ (ene$its $or the customers. +AC!' #ill (e the $irst operator to launch the service onthe market.
/-3-/- Ser)ice Feature%
9 +nte%ration #ith customer CR' ) B+ systems
9 ,ull end9to9end security=
9 Com(ined solution a service $or (oth the parent and the child.
/-3-1- Com'etiti)e Ad)antage
9 Ge# service on the market& o$$ered eclusively (y +AC!'
9 A child sa$ety solution com(ined #ith attractive voice tari$$ to meet allcommunications needs o$ the child.
9 "asy to use 9 the service does not re@uire special technical kno#led%e.
/-9- Lega(
/-9-/- Interna( (ega( reuirement%
/-9-,- Lega( reuirement% for VIVACOM9 The service is provided as part o$ the included $unctionalities o$ t#o voice
tari$$s& specially desi%ned $or Bipper customers& availa(le #ith and 29yearcontracts.
9 +AC!' should provide a co9(randed media covera%e upon the launch o$ theservice and therea$ter.
Document Label: Service Description – VIVACOM Bipper Solution Version: 2.0
Created b: Atanas !a"ov Date: #2$##$20#0 %a&e: #+$2'
8/19/2019 Service Description Bipper Child Security_17.11.2010
18/23
VIVACOM Launch Program Service Description - Bipper Solution
Documenttype: v 2.0
Title: Service Description – Bipper Solution
9 The end user #ill (e noti$ied via pop9up that heshe is a su(scri(er o$ a Bipperservice in order to prevent $raud.
/-9-0- Lega( euirement% for the Cu%tomer:
9 Ge# customers #ill si%n a standard +AC!' contract $or mo(ile services inaccordance to the company?s Feneral Terms ) Conditions.
/-;- egu(ator&
nre%ulated service
/-
8/19/2019 Service Description Bipper Child Security_17.11.2010
19/23
VIVACOM Launch Program Service Description - Bipper Solution
Documenttype: v 2.0
Title: Service Description – Bipper Solution
,-0- Commi%%ion% Proce%%e% and %&%tem%=
0- Pro)ide
0-/- Pro)ide O)er)ie5
0-/-/- Organi%ation%= T$D
0-/-,- S&%tem% 8 T$D
0-/-0- Proce%%e% 8 T$D
0-, A)ai(abi(it&8 T$D
0-0 Purcha%ing 4 Logi%tic%8 T$D
1- O'erate
1-/- Technica( O)er)ie5 8 SIM S'ecification%
Bipper service is an applet ;aka BipperS+'< that runs on the users? S+' card. The appletis IavaCard compati(le and re@uires Iava S+' card supportin% the $ollo#in%
speci$ications:• FS' .
• FS' .1
• /FPP TS 0/.10
• /FPP TS 0/.16.
The BipperS+' applet technical re@uirements are:
approimately 0k $ree memory to install applet
•
/0 (ytes RA'
• timer
• menu entry
• $ull access to the S+' card $ile system ;optional<
BipperS+' applet can co9eists #ith other applets on a sin%le S+' card providin% that
other applets does not inter$ere #ith BipperS+' TAR and does not handle any o$ the$ollo#in% S+' card events:
• CA55 C!GTR!5 BJ S+'
Document Label: Service Description – VIVACOM Bipper Solution Version: 2.0
Created b: Atanas !a"ov Date: #2$##$20#0 %a&e: #-$2'
8/19/2019 Service Description Bipper Child Security_17.11.2010
20/23
VIVACOM Launch Program Service Description - Bipper Solution
Documenttype: v 2.0
Title: Service Description – Bipper Solution
• '! S>!RT '"SSAF" C!GTR!5 BJ S+'
S+' cards that #ill run Bipper service shold (e provisioned and precon$i%ured to support
the $ollo#in% events:
• CA55 C!GTR!5 BJ S+'
• '! S>!RT '"SSAF" C!GTR!5 BJ S+'
Communication (et#een BipperS+' and myBipper is (ased on (inary S'S ;Class 2 S+'Do#nload messa%es
8/19/2019 Service Description Bipper Child Security_17.11.2010
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VIVACOM Launch Program Service Description - Bipper Solution
Documenttype: v 2.0
Title: Service Description – Bipper Solution
-uality o$ service is constantly monitored (y Sirma and +AC!'?s teams and i$ thereare issues that are noticed +AC!' CS and P)S have access to Sirma?s trou(le ticketin%system I+RA $or escalatin% pro(lems.
2- A%%ure
2-/- A%%ure O)er)ie5
2-/-/- Organi?ation%:
• Credit Risk ) Collections
•
,raud mana%ement team• FS' Core Get#ork
2-/-,- S&%tem% = all current systems and procedures& used (y +AC!'.
2-/-0- Proce%%e% 8 all current processes used (y +AC!' currently.
2-,- Fau(t Pre)ention and Management8
2-,-/ Fau(t 're)ention8 the process #ill cover end to end %uaranties to the customerpremises ;access point
8/19/2019 Service Description Bipper Child Security_17.11.2010
22/23
VIVACOM Launch Program Service Description - Bipper Solution
Documenttype: v 2.0
Title: Service Description – Bipper Solution
2-0-, Cu%tomer interface% for obtaining %u''ort9 Phone9 >ard copy documents letters or complaints
2-1 Fraud 4 %ecurit&
2-1-/ Fraud
The ,raud prevention #ill (e %uaranteed trou%h the contract $or the main su(scri(er?splan si%ned (et#een the customer and BTC AD.
2-1-, Securit&
3- $i(( 4 Co((ect3-/ $i(( 4 Co((ect O)er)ie5
3-/-/ $i((ing reuirement%
Ge# and eistin% customers #ill (e (illed on the same account that is %enerated $or their(asic su(scription plan. An itemiEed (ill #ill (e provided.
3-, Tariff P(an Structure
3-,-/ Tariff P(an% Structure
9 A special set o$ t#o tari$$s #ill (e availa(le $or +AC!' Bipper clients:
3-,-, Tariff%
Tari$$ plan VIVA$i''er VIVA$i''er @
'RC 0 BFG BFG
,unctions 9 Panic Gum(er
9 5ocaliEation
9 Panic Gum(er
9 5ocaliEation
9 Control
/300 minutes $or calls in the +AC!' mo(ilenet#ork to:
/ num(ers num(ers
Pricemin $or calls to all national net#orks 0.2 BFG. 0.2 BFG.
Pricemin $or call to 000 panic num(er 0.30 BFG 0.30 BFG
PriceS'S to all national net#orks 0.1 BFG 0.1 BFGM All prices are in BFG& AT incl.
3-,-0 Di%counting %tructure
Document Label: Service Description – VIVACOM Bipper Solution Version: 2.0
Created b: Atanas !a"ov Date: #2$##$20#0 %a&e: 22$2'
8/19/2019 Service Description Bipper Child Security_17.11.2010
23/23
VIVACOM Launch Program Service Description - Bipper Solution
Documenttype: v 2.0
Title: Service Description – Bipper Solution
+n order to achieve more $lei(ility and $inancial e$$iciency in the process o$ special pricin%the tari$$ plan should have the $ollo#in% 'RC discounts applica(le to it 90N= 00N.
3-0 Pa&ment 'roce%%
The customer #ill (e (illed trou%h the mo(ile CC)B. Standard +AC!' cash collectionpolicy #ill (e applied.
Document Label: Service Description – VIVACOM Bipper Solution Version: 2.0
Created b: Atanas !a"ov Date: #2$##$20#0 %a&e: 2'$2'