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Status Lifecycle of a Service
Service Design / Figure 3.7 The Service Portfolio & its Contents
HENDERSHOTT CONSULTING INC
Web Presence: www.hci-itil.comEmail: [email protected]
Service Design / Figure 3.7 The Service Portfolio & its Contents
Service Knowledge Management System
SKMS A set of tools and databases that are used to manage knowledge and information. The SKMS includes the Configuration Management System, as well as other tools and databases. The SKMS stores, manages, updates, and presents all information that an IT Service Provider needs to manage the full Lifecycle of IT Services.
Service Design / Figure 3.7 The Service Portfolio & its Contents
SKMS contains Service PortfolioSKMS
The complete set of Services that are managed by a Service Provider. The Service Portfolio is used to manage the entire Lifecycle of all Services.
Service Portfolio
Service Design / Figure 3.7 The Service Portfolio & its Contents
Service Portfolio describes servicesSKMS
A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.
Service Portfolio
Service
Service Design / Figure 3.7 The Service Portfolio & its Contents
SKMS
Service Portfolio
Service Lifecycle
Service Pipeline
Service Catalogue
Retired Service
Services Transition through a Service Lifecycle
A series of states in the delivery of a service that are connected by allowable transitions. The service lifecycle represents progressive phases that represent change and transformation.
Service Design / Figure 3.7 The Service Portfolio & its Contents
SKMS
Service Portfolio
Service Lifecycle
Service Pipeline
Service Catalogue
Retired Service
A database or structured document listing all IT Services that are under consideration or development, but are not yet available to customers. The Service Pipeline provides a business view of possible future IT Services and is part of the Service Portfolio which is not normally published to Customers.
A database or structured Document with information about all Live IT Services, including those available for. The Service Catalogue is the only part of the published to Customers, and is used to support the sale and delivery of IT Services. The Service Catalogue includes information about deliverables, prices, contact points, ordering and request processes.
De-commissioned. No longer provided anywhere within the organization.
Services Transition through a Service Lifecycle
Service Design / Figure 3.7 The Service Portfolio & its Contents
SKMS • Requirements: a set of outline requirements have been received from the business or IT for a new or changed service
• Defined: the set of requirements for the new service are being assessed, defined and documented and the SLR is being produced
• Analyzed: the set of requirements for the new service are being analyzed and prioritized
• Approved: the set of requirements for the new service have been finalized and authorized
• Chartered: the new service requirements are being communicated and resources and budgets allocated
• Designed: the new service and its constituent components are being designed and procured, if required
• Developed: the service and its constituent components are being developed or harvested, if applicable
• Built: the service and its constituent components are being built • Tested: the service and its constituent components are being tested • Released: the service and its constituent components are being released • Operational: the service and its constituent components are operational
within the live environment • Retired: the service and its constituent components have been retired..
Service Portfolio
Service Lifecycle
Service Pipeline
Service Catalogue
Retired Service
Service Transition Stages
Hendershott Consulting Inc
Email: [email protected] process site: hci-itil.com
Service Design / Figure 3.7 The Service Portfolio & its Contents
