Santhanaram Jayaram MBABusiness Communication Coach www.ramitup.com

$

P S

?

ProcessPast Ex

Act

Pro

Re

Act

A

Task Relationship

PPro Re

Action

ActAct

What can I learn from :* Compliments* Comments* Complaints

Remember: If they are complaining there is hope they are still interested in working with

you

What can I do :* Observation* Interviews

* Focus Groups

Are my boundaries and guidelines :helping or hindering ?

Problem

? ProcessPast Ex

Action

* How can I get to the root cause?* What processes I must innovate and

modify?

* What processes worked & what didn’t ?* What can I learn from my past ?

* How can I create clear and simple procedures?

$S

Action

Solution

PeopleFactor

HassleFactor

Santhanaram Jayaram MBABusiness Communication Coach www.ramitup.com

Thank You