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A little about me:[email protected] you would like to start new warehouse or you would like to take advantage of my work please Contact me .
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Service Station Improvement Suggestion
IEVECODAMMAM
09-02-2012
Service Station Organization ChartService Manager
None
Parts Manager Workshop Manger
Mechanist
Stock Control
Electrician
Skill Worker
Supervisor
Metaler
None
None
Fayazz
Ullas
Hakeem
AhmedAbdullahAhmed Alattas
NoneNone
Fayez
None
Warranty Specialist
Service Station Service Facility & Equipments(SSSFE)
Enter
Exit
Maintenance Area
Truck Yard
PartsWarehouse Spare
PartsOffice
CounterSales
Sho
wro
om C
ount
er S
ales
~40m~ 30m~~
ToolRoom
Offi
ce
ToolRoom
ToolRoom
Office
Office
Office
Office
~13m
~
~10m
~
station Map
Service Station Service Facility&Equipments
Service Station Service Facility&Equipments
Service Station Service Facility&Equipments
Service Station Service Facility&Equipment
Service Station Service Facility & Equipments
LocationA
B
A=Spare Parts Warehouse
B=Service Station
Equip&Tools
SS inspection
Training
Parts Stock
Salary
Satisfaction
Follow Up
Record
Customer
Facility
Employee
No full profile
No
No
No Training
No incentive mechanism
No inventory and regular check.
No inventory and using record
offices are clean but most workshop items are disordered.
Warehouse
● Change the workshop to be a Central warehouse, workshop could use the parking yard(SSSFE).● Leave no trucks and cars in central warehouse, keep all trucks in the parking yard in order, in line.●Make extra shelves in Central warehouse area● Print the location map of the (SSSFE) and enclosed in every user manual of new customers.
Workshop
● Every worker dress the same overall with company logo.● Keep all trucks needed to repair in order.● Keep all the tools in order.● Clean out all used parts detached from truck and keep them in fixed area.● Clean the ground everyday before off.● Set an board to indicate the information of all trucks to repair, repairing and repaired.●Build Rooms For Equipments & Tools.
Employee
A professional and stable service team is necessary for a better vehicle sales and making profit from after-sales.● Establish a incentive mechanism to keep HR and improve their work efficiency.● Recruit one more parts personnel.● Recruit one person to be in charge of customers and warranty.● Choose a professional staff to be supervisor of workshop.● Specify the role and responsibility of ever staff in the station.
Customer
To establish a DCRC, improving the satisfaction of customers and increase the come-back rate of maintenance.● Make customers profile record.● Call and know customer's experience for our products.● Call and remind customer of regular maintenance ● Make appointment with customer to maintain their trucks.● Quotation & Explanation.● Customer Care : Post Card for festival , gifts for special events.
