NewEmployee

HR initiates onboarding process in Workday

Employee Record &Employee Change

Employee Profile and EmployeeChange records are automatically

created in ServiceNow

Onboarding TasksOnboarding tasks are initiated,assigned and routed per your

definitions – Facilities, IT, Security, Finance, etc.

ITHR Facilities Finance

Example Workflow: Integrating Workday HCM and ServiceNow HR Service Management accelerates the employee onboarding process with automatic data synchronization, task creation and routing to multiple departments.

ServiceNow and WorkdayMaking it easier for HR and the EnterpriseIt is difficult, time-consuming and costly to manage HR services with unstructured email exchanges, error-prone spreadsheets and paper forms. Everyone is more productive when HR and other shared services can leverage a centralized knowledge base and a common platform with accurate and current employee data for workflows such as HR case management, onboarding, off-boarding, tuition reimbursement and more.

ServiceNow HR Service Management integrates with Workday Human Capital Management to improve the efficiency and quality of services delivered to the enterprise.

• Workday HCM continues to maintain all the people data. It’s where the HR work is done.

• ServiceNow HR Service Management provides a one-stop shop for employees to make requests, search knowledge and interact with HR anywhere, anytime.

• Designated employee information can be updated in either Workday or ServiceNow and automatically synced for workflows you define, keeping the data current and consistent in both systems.

• Case management and other key HR workflows involving multiple departments, like onboarding, off-boarding and transfers, are automated to speed service delivery.

• Requests and fulfillment progress are tracked to give you and your employees visibility into the work being done.

• A dedicated HR knowledge base makes it easy for HR and employees to readily find consistent answers to their questions.

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Solution Brief

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• Human Resource Management• Benefits• Talent Management• Recruiting• Payroll Solutions• Time Tracking• Workforce Planning and Analytics

• Elegant Self-service Portal• Dedicated HR Knowledge Base• Automated HR Case Management• Automated Cross-department Workflows• Mobile Access• Social Features like Chat

EmployeesHR

ServiceNow HR Service Management integration with Workday HCM

Sync

Together, ServiceNow and Workday deliver a complete HR service delivery solution.

BenefitsMake it easier for employees to be employees by maximizing the productivity of your HR team.

Improve AccuracyEmployee data like name, title, department and location, are synchronized across various applications and workflows to eliminate error-prone and duplicative efforts to gather basic information.

Increase EfficiencyEmployee requests are automatically routed to the appropriate subject matter experts and prioritized based on Service Level Agreements (SLAs) that you define.

Engage EmployeesAn intuitive portal and dedicated HR knowledge management make it easy for employees to find information and request services.

Gain VisibilitySimple dashboards and reporting capabilities make it easy to proactively report on and improve the delivery of HR services and information.

Liberate HRWith fewer repetitive administrative tasks, HR expertise can be focused on the priorities of the business.

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Workday, Solution Brief

SN-SB-WorkdayRising-082016

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