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ServicesDirectory
2017
Services Directory2
Index
Department Overview
Vision Mission Values
Executive Summary General The Objectives of the Directory Scope of Application Sources of the Directory Terms
Service Cards
3
444
555667
11
Services Directory3
Department Overview
The Department aims at achieving economic development in the Emirate, organizing economic and commercial
affairs, preparing macro economic studies of economic and social variables covering the economic and social
developments in the Emirate of Abu Dhabi, and analyzing the elements affecting these variables.
A comprehensive economic development can be achieved through:
Propose the economic policies for the Emirate.
Optimal utilization of human resources and material resources.
Develop policies and procedures that contribute to increasing economic growth rates and identify trends,
priorities and procedures that enhance Abu Dhabi competitiveness.
Identify the areas of activities and services that can be employed, which make Abu Dhabi a distinct local,
regional and international hub, and identify priorities to be implemented in the short and long term.
Create the investment climate capable of encouraging and attracting national and foreign capital.
Participate in the development and amendment of local and federal legislations for the purpose of
developing economic performance, achieving economic development and improving the investment
climate.
Collect and analyze statistics, conduct studies, and prepare publications, periodicals and preliminary
feasibility studies for various projects.
Services Directory4
VisionLeading the Emirate of Abu Dhabi's economic agenda to achieve a sustainable, balanced and diversified
knowledge-based economy.
MissionA stakeholders-focused organization that is capable of enabling sustainable economic development in the
Emirate of Abu Dhabi, encouraging competitiveness and ensuring the welfare of Abu Dhabi's community.
ValuesLeadership, Interaction, Innovation, Responsibility, and Teamwork Spirit.
Department Overview
Services Directory5
Executive Summary
General
1. This Directory contains the organizational framework for the Department's services directory
2. This Directory is among the Department's properties and must be kept in a safe place
3. This Directory is amended and the amendments are adopted according to the matrix of
authorities approved by the Department
4. This Directory must be updated according to the Department's changing circumstances and
needs to reflect at any time the change in the volume of the Department's activities and the
change in the level of services and authorities
5. The Corporate Development Department is responsible for amending this Directory
according to the quality regulations approved by the Department.
The Objectives of the Directory
This Directory aims at:1. Define the services provided by the Department of Economic Development
2. Enable customers and entities' employees to understand the service delivery mechanism
3. Standardize service delivery procedures in the Department and ensure non-duplication and
waste of resources
Services Directory6
Executive Summary
Scope of Application
This Directory applies to all services provided by the Department of Economic Development to
customers through all channels whether digital or face-to-face services and other service delivery
channels.
Sources of the Directory
Directory of Services Definition and Procedures Documentation Second Edition - issued by Abu
Dhabi Executive Council.
Services Directory7
Terms
1. Service
A series of activities, procedures or processes provided by a government agency or its
representative in the provision of the service and aims to meet the customers' needs
through the different channels of services provision which are based on the interaction
between the customer and the service provider.
2. Channels of Service Provision
A communication means between customers and agencies and services are provided
through different channels, some of which are traditional and others are smart channels.
3. Structure of Services
Main Services: A set of services provided by the government agency and is considered the umbrella which covers the sub-services.
Subsidiary Services: Services that are derived from the main services according to the type of customers or the purose of service.
Executive Summary
Services Directory8
4. Services Classification
Non-joint services: Services that are obtained directly from the service provider without approvals or requirements from other providers, such as the violations
payment service and the certificate issuance service to those interested.
Joint services: Services that are offered by two or more providers where the service is obtained through one entity on behalf of the parties involved in the service. An
example of this is the residence permit issuance service for the servants on the
residents' sponsorship and addition of a wife to a citizen's family book.
5. Classification of customers benefiting from the services
Individuals UAE nationals expatriates, professionals - workers- visitors
Business Sector Private companies
Government Sector Federal or local government agencies
6. Service Code:An identification code composed of letters and numbers specific to each service to
distinguish it from other services.
7. Service Name The name is used to identify the service that distinguishes it from other services
Executive Summary
Services Directory9
8. Service Description
A simplified and accurate explanation of the service that enables customers to
understand the type and nature of the service
9. Structure of Service
Identification of the type of service, whether main or subsidiary.
10. Customer category
The category that benefits from receiving this service, e.g. government, individuals, or
business and if there is more than one beneficiary category, they are identified.
11. Channels of Service Provision
A communication means between customers and agencies through which services are
provided (e.g. Face to Face, Phone, Smart Application, Email ... etc.).
12. Number of steps and time duration
Number of steps and time duration vary depending on the different service delivery
channels. e.g. (A traditional channel: through the number of steps passed by the
customer to achieve the service and the time required to receive the service. A digital
channel: through the number of clicks made by the customer to achieve the digital
service and the time required to receive the service.).
13. Required Documentation
The documents required by the agency from the customer to receive the service.
Executive Summary
Services Directory10
14. Fees The monetary amount the customer pays for receiving the service.
15. Service Relevancy
The service relevancy reflects its connection to the services or approvals provided by
third parties (e.g. Obtaining a building license requires certain approvals and services
from other entities such as Abu Dhabi Sewerage Services Company).
16. Terms of the Service
The requirements and laws determined by the entity relating to access to the Service
(e.g: requirement to being 18 years of age to obtain a driving license).
17. The main output of the service
The final output received by the customer after completing the required procedures
18. Service Performance Indicators
The indicator defined to measure the service in order to ensure the continuation of the
service operation according to the objectives set by the entity.
Executive Summary
Services Directory11
List of Services provided by the Business Center
# Main Service Name of Subsidiary Service/ServicesNumber of
Subsidiary Service
DED-SER-01Query for an economic
license
Query for the requirements of the economic
licenseDED-SER-01-01
Query for the economic license registry DED-SER-01-02
DED-SER-02Issuing an economic
license
Issuing the economic name DED-SER-02-01
Issuing an economic license DED-SER-02-02
Renewal of an economic license DED-SER-02-03
Modification of an economic license DED-SER-02-04
Cancellation of an economic license DED-SER-02-05
Service Cards
Services Directory12
# Main Service Name of Subsidiary Service/ServicesNumber of
Subsidiary Service
DED-SER-03Issuing a certificate for
those interested
Issuing an economic register certificate DED-SER-03-01
Issuing an individuals' status register
certificateDED-SER-03-02
Issuing a true copy of an economic license
certificateDED-SER-03-03
DED-SER-04Issuing an economic
permit
Issuing a vehicle ads permit DED-SER-04-01
Issuing a ads banners/billboards permit DED-SER-04-02
Issuing an ATM/APM ads permit DED-SER-04-03
Issuing a banners/flags ads permit DED-SER-04-04
Issuing a parasols ads permit DED-SER-04-05
Issuing an ads permit for mobile food
vending vehiclesDED-SER-04-06
Issuing an ads permit for promotional
campaignsDED-SER-04-07
Service Cards
Services Directory13
# Main Service Name of Subsidiary Service/ServicesNumber of
Subsidiary Service
DED-SER-04Issuing an economic
permit
Issuing a permit for brochures and
pamphlets adsDED-SER-04-08
Issuing an ads permit for temporary kiosk DED-SER-04-09
Issuing an ads permit for the award display
platformDED-SER-04-10
Issuing an aerial ads permit for ballons and
aerostatsDED-SER-04-11
DED-SER-05
Handling consumers
and investors'
complaints
Handling consumers' complaints DED-SER-05-01
Handling investors' complaints DED-SER-05-02
DED-SER-06
Payment of the
economic license
violations
Payment of the Department of Economic
Development violationsDED-SER-06-01
Service Cards
Main Service
1. Query for an economic license
#/ Name of Subsidiary Service/Services
1/1Query for the requirements of the economic
license
1/2 Query for the economic license registry
Services Directory15
Department Name Department of Trade Licenses
Sector Name Business Affairs Sector
Service Name Query for the requirements of the economic license
Service Structure Main Sub
Main Service Query for an economic license
Service link Linked Not linked
Related transactions Economic Query
Service Code DED-SER-01-01
Service DescriptionThis service aims to enable investors to know the requirements of economic licenses through available channels
Service fees N/A
Performance indicators Service Implementation Time
Service type Procedural
Required time for service Instant Service
Service requirements and conditions
N/A
Service Beneficiary
Local Investor
Expatriate Investor
Governmental Bodies
Public (Persons)
Service Delivery Channels
Website
Service Offices- Kiosk
Call Center
Customer Service Center
Other Channels
SMS
Mobile Application
Card Services Form
Services Directory16
Department Name Department of Trade Licenses
Sector Name Business Affairs Sector
Service Name Query for the economic license registry
Service Structure Main Sub
Main Service Query for an economic license
Service link Linked Not linked
Related transactions Economic Query
Service Code DED-SER-01-02
Service DescriptionThis service aims to enable a third party to know the requirements of remote economic licenses through obtaining specific access powers to the system
Service fees N/A
Performance indicators Service Implementation Time
Service type Procedural
Required time for service Instant Service
Service requirements and conditions
N/A
Service Beneficiary
Local Investor
Expatriate Investor
Governmental Bodies
Public (Persons)
Service Delivery Channels
Website
Service Offices- Kiosk
Call Center
Customer Service Center
Other Channels
SMS
Mobile Application
Card Services Form
Main Service
2. Issuing an economic license
#/ Name of Subsidiary Service/Services
2/1 Issuing the economic name
2/2 Issuing an economic license
2/3 Renewal of an economic license
2/4 Modification of an economic license
2/5 Cancellation of an economic license
Services Directory18
Department Name Department of Trade Licenses
Sector Name Business Affairs Sector
Service Name Issuing the economic name
Service Structure Main Sub
Main Service Issuing an economic license
Service link Linked Not linked
Related transactions Register an economic name electronicallyRegister an economic name manually
Service Code DED-SER-02-01
Service DescriptionThis service aims to enable the customer to register an economic name for a certain period (3, 6, 9, 12 months).
Service fees
AED 200/3 months for the non-exceptional economic name AED 1200/3 months for the exceptional name AED 1200/3 months for the name subject to a foreign company branch AED 2200 for the name subject to a foreign company branch with an exceptional name
Performance indicators Service Implementation Time
Service type Procedural
Required time for service 3 work hours
Service requirements and conditions ID or the unified number
Service Beneficiary
Local Investor
Expatriate Investor
Governmental Bodies
Public (Persons)
Service Delivery Channels
Website
Service Offices- Kiosk
Call Center
Customer Service Center
Other Channels
SMS
Mobile Application
Card Services Form
Services Directory19
Department Name Department of Trade Licenses
Sector Name Business Affairs Sector
Service Name Issuing an economic license
Service Structure Main Sub
Main Service Issuing an economic license
Service link Linked Not linked
Related transactions Issuing an economic license electronicallyIssuing the license for farms and estates Issuing an economic license manually
Service Code DED-SER-02-02
Service DescriptionThis service aims to enable the customer to issue a new economic license
Service fees AED 100 + economic activities fees
Performance indicators Service Implementation Time
Service type Procedural
Required time for serviceInstant issuance of irrelevant activities 5 workdays for relevant activities
Service requirements and conditions- Lease contract - Department Official Website - Abu Dhabi Business Center Application
Service Beneficiary
Local Investor
Expatriate Investor
Governmental Bodies
Public (Persons)
Service Delivery Channels
Website
Service Offices- Kiosk
Call Center
Customer Service Center
Other Channels
SMS
Mobile Application
Card Services Form
Services Directory20
Department Name Department of Trade Licenses
Sector Name Business Affairs Sector
Service Name Renewal of an economic license
Service Structure Main Sub
Main Service Issuing an economic license
Service link Linked Not linked
Related transactions Renewal of an economic license electronicallyRenewal of the license for farms and estates Renewal of an economic license manually
Service Code DED-SER-02-03
Service DescriptionThis service aims to enable the customer to renew the economic license for a maximum of 3 years.
Service fees AED 100 + economic activities fees
Performance indicators Service Implementation Time
Service type Procedural
Required time for serviceInstant issuance of irrelevant activities 5 workdays for relevant activities
Service requirements and conditions A valid lease contract for a period not less than 30 days
Service Beneficiary
Local Investor
Expatriate Investor
Governmental Bodies
Public (Persons)
Service Delivery Channels
Website
Service Offices- Kiosk
Call Center
Customer Service Center
Other Channels
SMS
Mobile Application
Card Services Form
Services Directory21
Department Name Department of Trade Licenses
Sector Name Business Affairs Sector
Service Name Modification of an economic license
Service Structure Main Sub
Main Service Issuing an economic license
Service link Linked Not linked
Related transactions
1. Change the nationality for foreign companies2. Change the percentage of partners3. Change the heirs 4. Change a director5. Change the partners' nationality6. Change the measurments of the billboards7. Change the agent of services8. Change the economic name 9. Change the address10. Change the capital11. Change an activity12. Change the partners13. Change the data of the license14. Type of business entity15. Reference16. Cancel the previous advertisement17. Activate the license18. Freeze the license19. Mortgage20. Change the type of the license
Service Beneficiary
Local Investor
Expatriate Investor
Governmental Bodies
Public (Persons)
Service Delivery Channels
Website
Service Offices- Kiosk
Call Center
Customer Service Center
Other Channels
SMS
Mobile Application
Card Services Form
Services Directory22
Service Code DED-SER-02-04
Service Description
This service aims to enable the customer to modify the economic license including the following cases: Change the nationality for foreign companies Change the percentage of partners Change the heirs Change a director Change the partners' nationality Change the measurments of the billboards Change the agent of services Change the economic name Change the address Change the capital Change an activity Change the partners Change the data of the license Type of business entity Reference Cancel the previous advertisement Activate the license Freeze the license Mortgage Change the type of the license
Service fees AED 100 + economic activities fees
Performance indicators Service Implementation Time
Service type Procedural
Required time for service3 work hours for irrelevant activities 5 workdays for relevant activities
Service requirements and conditions- Department Official Website - Abu Dhabi Business Center Application
Services Directory23
Department Name Department of Trade Licenses
Sector Name Business Affairs Sector
Service Name Cancellation of an economic license
Service Structure Main Sub
Main Service Issuing an economic license
Service link Linked Not linked
Related transactions Cancel an economic license for a company + company branch / liquidation of a company
Service Code DED-SER-02-05
Service DescriptionThis service aims to enable the customer to cancel an economic license
Service fees AED 100
Performance indicators Service Implementation Time
Service type Procedural
Required time for service3 work hours for irrelevant activities 5 workdays for relevant activities
Service requirements and conditions- Department Official Website - Abu Dhabi Business Center Application
Service Beneficiary
Local Investor
Expatriate Investor
Governmental Bodies
Public (Persons)
Service Delivery Channels
Website
Service Offices- Kiosk
Call Center
Customer Service Center
Other Channels
SMS
Mobile Application
Card Services Form
Main Service
3. Issuing a certificate for those interested
#/ Name of Subsidiary Service/Services
3/1 Issuing an economic register certificate
3/2 Issuing an individuals' status register certificate
3/3 Issuing a true copy of an economic license certificate
Services Directory25
Department Name Department of Trade Licenses
Sector Name Business Affairs Sector
Service Name Issuing an economic register certificate
Service Structure Main Sub
Main Service Issuing a certificate for those interested
Service link Linked Not linked
Related transactions Issuing an economic license registry
Service Code DED-SER-03-01
Service DescriptionIssuing a message to whom it may concern for the economic license
Service fees AED 100
Performance indicators Service Implementation Time
Service type Procedural
Required time for service Instant Service
Service requirements and conditions
N/A
Service Beneficiary
Local Investor
Expatriate Investor
Governmental Bodies
Public (Persons)
Service Delivery Channels
Website
Service Offices- Kiosk
Call Center
Customer Service Center
Other Channels
SMS
Mobile Application
Card Services Form
Services Directory26
Department Name Department of Trade Licenses
Sector Name Business Affairs Sector
Service Name Issuing an individuals' status register certificate
Service Structure Main Sub
Main Service Issuing a certificate for those interested
Service link Linked Not linked
Related transactions Issuing an economic license registry
Service Code DED-SER-03-02
Service DescriptionObtain the list of economic licenses on behalf of the investor
Service fees AED 100
Performance indicators Service Implementation Time
Service type Procedural
Required time for service Instant Service
Service requirements and conditions
N/A
Service Beneficiary
Local Investor
Expatriate Investor
Governmental Bodies
Public (Persons)
Service Delivery Channels
Website
Service Offices- Kiosk
Call Center
Customer Service Center
Other Channels
SMS
Mobile Application
Card Services Form
Services Directory27
Department Name Department of Trade Licenses
Sector Name Business Affairs Sector
Service NameIssuing a true copy of an economic license certificate
Service Structure Main Sub
Main Service Issuing a certificate for those interested
Service link Linked Not linked
Related transactions Issuing an economic license registry
Service Code DED-SER-03-03
Service DescriptionThis service allows the customer to obtain a true copy of the economic license.
Service fees AED 100
Performance indicators Service Implementation Time
Service type Procedural
Required time for service Instant Service
Service requirements and conditions
N/A
Service Beneficiary
Local Investor
Expatriate Investor
Governmental Bodies
Public (Persons)
Service Delivery Channels
Website
Service Offices- Kiosk
Call Center
Customer Service Center
Other Channels
SMS
Mobile Application
Card Services Form
Main Service
4. Issuing an economic permit
#/ Name of Subsidiary Service/Services Category
4/1 Issuing a vehicle ads permit Annual permits category
4/2 Issuing a ads banners/billboards permit Annual permits category
4/3 Issuing an ATM/APM ads permit Annual permits category
4/4 Issuing a banners/flags ads permit Annual permits category
4/5 Issuing a parasols ads permit Annual permits category
4/6Issuing an ads permit for mobile food vending vehicles
Annual permits category
4/7 Issuing an ads permit for promotional campaigns Monthly permits category
4/8 Issuing a permit for brochures and pamphlets ads Monthly permits category
4/9 Issuing an ads permit for temporary kiosk Monthly permits category
4/10Issuing an ads permit for the award display platform
Monthly permits category
4/11Issuing an aerial ads permit for ballons and aerostats
Daily permits category
Services Directory29
Department Name Department of Trade Licenses
Sector Name Business Affairs Sector
Service Name Issuing a vehicle ads permit
Service Structure Main Sub
Main Service Issuing an economic permit
Service link Linked Not linked
Related transactions Permits of advertisements and billboards
Service Code DED-SER-04-01
Service DescriptionIssuing a permit for an advertisement label for the economic name and economic trademark
Service feesAED 500 for a light car AED 1000 for a medium car AED 1500 for a heavy car AED 3000 for a mobile ads. car (Annual permits category)
Performance indicators Service Implementation Time
Service type Procedural
Required time for service Instant Service
Service requirements and conditions- Department Official Website - Abu Dhabi Business Center Application
Service Beneficiary
Local Investor
Expatriate Investor
Governmental Bodies
Public (Persons)
Service Delivery Channels
Website
Service Offices- Kiosk
Call Center
Customer Service Center
Other Channels
SMS
Mobile Application
Card Services Form
Services Directory30
Department Name Department of Trade Licenses
Sector Name Business Affairs Sector
Service Name Issuing a ads banners/billboards permit
Service Structure Main Sub
Main Service Issuing an economic permit
Service link Linked Not linked
Related transactions Permits of advertisements and billboards
Service Code DED-SER-04-02
Service Description It refers to the billboards for the economic name and economic trademark
Service fees
- Mainboard ads - AED 150 per one square meter to be paid once only- Fixed panels ads - AED 5000 per 4 square meters or less and AED 100 for each additional square meter- Associated advertising billboards - AED 100 per one square meter annually - Additional billboards - AED 150 per one square meter annually - Electronic billboards - AED 20.000 for the first 40 square meters and AED 500 annually for each additional square meter (annual permits category)
Performance indicators Service Implementation Time
Service type Procedural
Required time for service Instant Service
Service requirements and conditions- Department Official Website - Abu Dhabi Business Center Application
Service Beneficiary
Local Investor
Expatriate Investor
Governmental Bodies
Public (Persons)
Service Delivery Channels
Website
Service Offices- Kiosk
Call Center
Customer Service Center
Other Channels
SMS
Mobile Application
Card Services Form
Services Directory31
Department Name Department of Trade Licenses
Sector Name Business Affairs Sector
Service Name Issuing a permit for ATM/APM ads.
Service Structure Main Sub
Main Service Issuing an economic permit
Service link Linked Not linked
Related transactions Permits of advertisements and billboards
Service Code DED-SER-04-03
Service Description
Any digital machine or platform displayed outside the sales outlet mentioned in the economic license and whether it is displayed in a public or private place and allows the purchase, payment or request or provide any service without the need for human intervention
Service fees
- ATM ads. - AED 1000 per one machine annually.- APM ads. - AED 1000 per one machine annually.- Auto selling fridges ads. - AED 1000 per one fridge annually- Ads of Hot And Cold Drinks Vending Machines - ATM's - Puppet Saving Machines - Ice Machines - AED 500 annually- Chewing gum vending machines ads. - AED 200 per one machine annually (annual permits category)
Performance indicators Service Implementation Time
Service type Procedural
Required time for service Instant Service
Service requirements and conditions- Department Official Website - Abu Dhabi Business Center Application
Service Beneficiary
Local Investor
Expatriate Investor
Governmental Bodies
Public (Persons)
Service Delivery Channels
Website
Service Offices- Kiosk
Call Center
Customer Service Center
Other Channels
SMS
Mobile Application
Card Services Form
Services Directory32
Department Name Department of Trade Licenses
Sector Name Business Affairs Sector
Service Name Issuing the banners/flags ads permit
Service Structure Main Sub
Main Service Issuing an economic permit
Service link Linked Not linked
Related transactions Permits of advertisements and billboards
Service Code DED-SER-04-04
Service DescriptionIt refers to the flags or banners placed on the pavement opposite of the company, whether the company flag or the national flag
Service fees AED 250 for each flag annually (annual permits category)
Performance indicators Service Implementation Time
Service type Procedural
Required time for service Instant Service
Service requirements and conditions- Department Official Website - Abu Dhabi Business Center Application
Service Beneficiary
Local Investor
Expatriate Investor
Governmental Bodies
Public (Persons)
Service Delivery Channels
Website
Service Offices- Kiosk
Call Center
Customer Service Center
Other Channels
SMS
Mobile Application
Card Services Form
Services Directory33
Department Name Department of Trade Licenses
Sector Name Business Affairs Sector
Service Name Issuing a parasols ads permit
Service Structure Main Sub
Main Service Issuing an economic permit
Service link Linked Not linked
Related transactions Permits of advertisements and billboards
Service Code DED-SER-04-05
Service DescriptionIt refers to the parasols' ads which contain the economic trademark
Service feesAED 500 for each parasol containing an economic trademark annually (annual permits category)
Performance indicators Service Implementation Time
Service type Procedural
Required time for service Instant Service
Service requirements and conditions- Department Official Website - Abu Dhabi Business Center Application
Service Beneficiary
Local Investor
Expatriate Investor
Governmental Bodies
Public (Persons)
Service Delivery Channels
Website
Service Offices- Kiosk
Call Center
Customer Service Center
Other Channels
SMS
Mobile Application
Card Services Form
Services Directory34
Department Name Department of Trade Licenses
Sector Name Business Affairs Sector
Service Name Issuing an ads permit for mobile food vending vehicles
Service Structure Main Sub
Main Service Issuing an economic permit
Service link Linked Not linked
Related transactions Permits of advertisements and billboards
Service Code DED-SER-04-06
Service DescriptionIt refers to the ads. permit for mobile vehicles or trailers that provide selling food service in public places or through festivals and events
Service fees AED 3000 for each vehicle annually (annual permits category)
Performance indicators Service Implementation Time
Service type Procedural
Required time for service Instant Service
Service requirements and conditions- Department Official Website - Abu Dhabi Business Center Application
Service Beneficiary
Local Investor
Expatriate Investor
Governmental Bodies
Public (Persons)
Service Delivery Channels
Website
Service Offices- Kiosk
Call Center
Customer Service Center
Other Channels
SMS
Mobile Application
Card Services Form
Services Directory35
Department Name Department of Trade Licenses
Sector Name Business Affairs Sector
Service Name Issuing an ads permit for promotional campaigns
Service Structure Main Sub
Main Service Issuing an economic permit
Service link Linked Not linked
Related transactions Permits of advertisements and billboards
Service Code DED-SER-04-07
Service Description
Promotional campaigns carried out by the company in order to attract customers and market their goods, services or economic activities, whether through the economic ads for public, the special seasonal discounts or offers, providing immediate prizes or making drawing for prizes
Service fees
- AED 200 for opening the application, AED 1000 for the main license and AED 500 for each branch in the case of requesting for discounts or liquidation and the campaign can be extended with an AED 200 fee - AED 200 for opening the application and AED 1500 monthly for each license for promotional campaigns and drawings (monthly permits category)
Performance indicators Service Implementation Time
Service type Procedural
Required time for service Instant Service
Service requirements and conditions- Department Official Website - Abu Dhabi Business Center Application
Service Beneficiary
Local Investor
Expatriate Investor
Governmental Bodies
Public (Persons)
Service Delivery Channels
Website
Service Offices- Kiosk
Call Center
Customer Service Center
Other Channels
SMS
Mobile Application
Card Services Form
Services Directory36
Department Name Department of Trade Licenses
Sector Name Business Affairs Sector
Service Name Issuing a permit for brochures and pamphlets ads
Service Structure Main Sub
Main Service Issuing an economic permit
Service link Linked Not linked
Related transactions Permits of advertisements and billboards
Service Code DED-SER-04-08
Service DescriptionIt refers to the paper brochures and pamphlets which are promoted as a product or a service for the company
Service fees
AED 250 for each paper ad. monthly (monthly permits category)AED 500 for each paper brochure monthly (monthly permits category)
Performance indicators Service Implementation Time
Service type Procedural
Required time for service Instant Service
Service requirements and conditions- Department Official Website - Abu Dhabi Business Center Application
Service Beneficiary
Local Investor
Expatriate Investor
Governmental Bodies
Public (Persons)
Service Delivery Channels
Website
Service Offices- Kiosk
Call Center
Customer Service Center
Other Channels
SMS
Mobile Application
Card Services Form
Services Directory37
Department Name Department of Trade Licenses
Sector Name Business Affairs Sector
Service Name Issuing an ads permit for temporary kiosk
Service Structure Main Sub
Main Service Issuing an economic permit
Service link Linked Not linked
Related transactions Permits of advertisements and billboards
Service Code DED-SER-04-09
Service Description It refers to a permit to display a product or provide a service
Service fees AED 500 for each kiosk monthly (monthly permits category)
Performance indicators Service Implementation Time
Service type Procedural
Required time for service Instant Service
Service requirements and conditions- Department Official Website - Abu Dhabi Business Center Application
Service Beneficiary
Local Investor
Expatriate Investor
Governmental Bodies
Public (Persons)
Service Delivery Channels
Website
Service Offices- Kiosk
Call Center
Customer Service Center
Other Channels
SMS
Mobile Application
Card Services Form
Services Directory38
Department Name Department of Trade Licenses
Sector Name Business Affairs Sector
Service Name Issuing an ads permit for the award display platform
Service Structure Main Sub
Main Service Issuing an economic permit
Service link Linked Not linked
Related transactions Permits of advertisements and billboards
Service Code DED-SER-04-10
Service DescriptionIt refers to promoting a vehicle or a motorcycle by displaying it in public places or commercial centers
Service feesAED 1500 for each platform monthly (monthly permits category)
Performance indicators Service Implementation Time
Service type Procedural
Required time for service Instant Service
Service requirements and conditions- Department Official Website - Abu Dhabi Business Center Application
Service Beneficiary
Local Investor
Expatriate Investor
Governmental Bodies
Public (Persons)
Service Delivery Channels
Website
Service Offices- Kiosk
Call Center
Customer Service Center
Other Channels
SMS
Mobile Application
Card Services Form
Services Directory39
Department Name Department of Trade Licenses
Sector Name Business Affairs Sector
Service Name Issuing an aerial ads permit for ballons and aerostats
Service Structure Main Sub
Main Service Issuing an economic permit
Service link Linked Not linked
Related transactions Permits of advertisements and billboards
Service Code DED-SER-04-11
Service DescriptionIt refers to promoting the company products or services using air ads or balloons
Service feesAED 2000 for air daily advertisingAED 500 for daily advertising on ballons and aerostats (daily permits category)
Performance indicators Service Implementation Time
Service type Procedural
Required time for service Instant Service
Service requirements and conditions- Department Official Website - Abu Dhabi Business Center Application
Service Beneficiary
Local Investor
Expatriate Investor
Governmental Bodies
Public (Persons)
Service Delivery Channels
Website
Service Offices- Kiosk
Call Center
Customer Service Center
Other Channels
SMS
Mobile Application
Card Services Form
Main Service
5. Handling consumers and investors' complaints
#/ Name of Subsidiary Service/Services
5/1 Handling consumers' complaints
5/2 Handling investors' complaints
Services Directory41
Department Name Department of Trade Licenses
Sector Name Business Affairs Sector
Service Name Handling consumers' complaints
Service Structure Main Sub
Main Service Handling consumers and investors' complaints
Service link Linked Not linked
Related transactions Handling consumers' complaints
Service Code DED-SER-05-01
Service DescriptionThis service aims at receiving and handling consumers' complaints, which ensures consumer protection and maintenance of goods, trademarks and economic names
Service fees N/A
Performance indicatorsTime duration for complaint closure within 10 working days
Service type Procedural
Required time for serviceAccording to the classification of complaints and the time specified by the Abu Dhabi Government Contact Center (from 1 day - up to 3 months)
Service requirements and conditionsCustomer Data Any documents proving the validity of the complaint
Service Beneficiary
Local Investor
Expatriate Investor
Governmental Bodies
Public (Persons)
Service Delivery Channels
Website
Service Offices- Kiosk
Call Center
Customer Service Center
Other Channels
SMS
Mobile Application
Card Services Form
Services Directory42
Department Name Department of Trade Licenses
Sector Name Business Affairs Sector
Service Name Handling investors' complaints
Service Structure Main Sub
Main Service Handling consumers and investors' complaints
Service link Linked Not linked
Related transactions Handling investors' complaints
Service Code DED-SER-05-02
Service DescriptionThis service aims at receiving and handling investors' complaints, which ensures investor protection and maintenance of goods, trademarks and commercial names
Service fees N/A
Performance indicatorsTime duration for complaint closure within 10 working days
Service type Procedural
Required time for serviceAccording to the classification of complaints and the time specified by the Abu Dhabi Government Contact Center (from 1 day - up to 3 months)
Service requirements and conditions Official letter
Service Beneficiary
Local Investor
Expatriate Investor
Governmental Bodies
Public (Persons)
Service Delivery Channels
Website
Service Offices- Kiosk
Call Center
Customer Service Center
Other Channels
SMS
Mobile Application
Card Services Form
Main Service
6. Payment of the economic license violations
#/ Name of Subsidiary Service/Services
6/1Payment of the Department of Economic
Development violations
Services Directory44
Department Name Department of Trade Licenses
Sector Name Business Affairs Sector
Service NamePayment of the Department of Economic Development violations
Service Structure Main Sub
Main Service Payment of the economic license violations
Service link Linked Not linked
Related transactions Payment of fees
Service Code DED-SER-06-01
Service Description Payment of the economic license violations
Service fees According to the type of violation
Performance indicators Service Implementation Time
Service type Procedural
Required time for service Instant Service
Service requirements and conditions- Department Official Website - Abu Dhabi Business Center Application
Service Beneficiary
Local Investor
Expatriate Investor
Governmental Bodies
Public (Persons)
Service Delivery Channels
Website
Service Offices- Kiosk
Call Center
Customer Service Center
Other Channels
SMS
Mobile Application
Card Services Form