Session #41

Unlocking the Potential of Direct Loan Reports

Julie AloisioBarbara Davis Allison Richards

2

We Will Cover:• The Lineup – Available Direct

Loan Reports• Just the Facts – Setting Report

Options and Accessing Reports• Searching for Clues – On the

Case with Direct Loan Reports• Mystery Solved – Locking Up the

Case

3

We Will Learn:• What Direct Loan reports are available• Where to get them• When and how frequently reports are

received• Why this information is useful to

school processing• How the reports can assist in issue

identification and the recon/closeout process

4

The Lineup

Direct Loan Reports – The What, Where, When, Why,

and How

5

30 Day Warning• What –

Unbooked Loans/MPNs

• When - Monthly

• Where – SAIG or COD Web

• Why – Identify and Resolve Unbooked Loans on COD

1

6

Inactive Loans• What –

Inactive Loans• When -

Monthly• Where – SAIG

or COD Web• Why – Identify

Inactive Loans that should be active or vice versa

2

7

Funded Disbursement Listing• What –Funded

disbursements for that day

• When – Daily, as needed

• Where – SAIG or COD Web

• Why – Identify disbursements used in funding calculation

3

8

Pending Disbursement Listing• What –Pending

disbursements for that period

• When – Weekly

• Where – SAIG or COD Web

• Why – Identify disbursements to be used in funding calculations

4

9

School Account Statement• What –Cash

and Loan Summary and Detail

• When – Monthly

• Where – SAIG only

• Why – Reconcile with school data

5

10

Duplicate Student Borrower• What –List of

students at your school with awards at another school

• When – Monthly

• Where – SAIG and COD web

• Why – Identify potential overawards

6

11

SSN/Name/DOB Change• What –List of

individuals at your school with identifier changes

• When – Weekly

• Where – SAIG and COD web

• Why – Monitor changes & prevent rejects

7

12

MPN Discharge Report• What –List of

MPNs inactive due to discharge

• When – Weekly• Where – SAIG

and COD web • Why – Identify

MPNs no longer available for linking

8

13

9

Expired MPN Report• What –List of

MPNs that have expired

• When – Weekly

• Where – SAIG and COD web

• Why – Identify MPNs no longer available for linking

14

10

MPN Due to Expire Report• What –List of

MPNs about to expire

• When – Monthly

• Where – SAIG and COD web

• Why – Identify MPNs that will be expiring in next 60 days

15

Direct Loan Rebuild• What –Detailed

origination and disbursement data on COD

• When – As Needed

• Where – SAIG • Why – Rebuild

lost DL data

16

School Monitoring Email Report

• What – Information on:– Unbooked Loans (DL only)– Unsubstantiated Funds (DL and Pell)– POP (Pell only)

• When – Weekly, as needed• Where – Email from COD Customer

Service• Why – Alerts schools to potential

processing issues

17

School Monitoring Email Report11

18

School Monitoring Email Report11

19

Direct Loan Servicing Reports• What – Reports covering:

– Entrance Counseling– Exit Counseling– Delinquency– Portfolio

• When – as needed• Where – DL Servicing Website• Why – To monitor borrower activity

at DL Servicing

20

Detailed Exit Counseling by Date12

21

The Lineup: More Information• COD Technical Reference

Volume 6 Section 8• COD Customer Service• COD Website• Direct Loan Servicing School

Services• Direct Loan Servicing website

22

Just The Facts

Setting DL Report Options and Accessing Reports

23

Setting Report Options in COD

https://cod.ed.gov

24

Setting School Account Statement (SAS) Options

25

Accessing Direct Loan Reports Online

• Accessed through COD Website–Opens in new window–Pop up blockers must be turned off

• Users can continue working in the COD web and in reports–Users must log out of both sites separately

26

Accessing DL Reports Online

27

Direct Loan Newsbox

28

Viewing/Selection Options

29

Viewing/Selection Options

30

Accessing DL Servicing Reports Online

• FAA login through the COD website

• Users can continue working in COD and the Servicing websites as needed

31

Accessing DL Servicing Reports

32

Accessing DL Servicing Reports

33

DL Servicing Report Choices

•Choose by main campus or branch•Select date range/or predefined date range

34

Searching for Clues –

On the Case with Direct Loan Reports

35

• How can I determine if a student identifier has been changed on COD?

The Case of Mistaken Identity

CASE

FILE

??

36

Mistaken Identity• Change sent by my school:

–Common Record Acknowledgment

• Change sent by my school or another school:–SSN/Name/DOB Change Report

37

Mistaken Identity

7

38

Mistaken Identity• How do I use this information?

–Monitor identifier changes made by my school

–Update my school records to prevent future rejects

CASE FILE

Case Closed

39

The Case of the Unbooked Loan

• How can I determine what piece is missing to book a loan?

• How can I determine why an MPN is not linked to available loans?

CASE

FILE

??

40

Unbooked Loan/MPN Issues• Where should I look?

–30 Day Warning–School Account Statement–MPN Reports (Discharge, Expired, Due to Expire)

41

1

Unbooked Loan/MPN IssuesPieces Needed

by COD to Book a Loan

42

1

Unbooked Loan/MPN Issues

Unlinked MPNs

43

5f

Unbooked Loan/MPN Issues: SAS

Unbooked Amounts

Missing MPNs

44

9

Unbooked Loan/MPN Issues: Expired MPN Report

Expired MPNs Not

Available for Linking

45

10

Unbooked Loan/MPN Issues: MPNs Due to Expire Report

MPNs Available for Linking

46

Unbooked Loan/MPN Issues• How do I use this information?

–Look for:•Pieces missing to book the loan•MPNs without origination records•Unbooked Loan Amounts•MPNs still available for linking

–Send in additional data or MPN to book the loan

CASE FILE

Case Closed

47

The Case of the Cash Balance

• Why does my school have an Ending Cash Balance (ECB) at the end of each month?

CASE

FILE

??

48

Ending Cash Balance (ECB)• Where should I look?

–School Account Statement (SAS)

–Pending Disbursement Listing–School Records

49

5

ECB: SAS Cash Summary

Do the totals match school

records? Can you explain the

ECB?

50

5d

ECB: SAS Cash Detail

Match School Records?

Timing Differences?

51

5e

ECB: SAS Disb Detail

Match School Records?

Any Unbooked

?

Timing?

Missing Data?

52

ECB: SAS (Alternate Formats)5g

Fixed Length Unformatted

53

5h

5i

5j

ECB: SAS (Alternate Formats)

Fixed Length Formatted in

Excel

54

5k

Booked

Unbooked

ECB: SAS (Alternate Formats)

Fixed Length Formatted in Excel

55

ECB: Pending Disb Listing

4 Pending Disbs that Should be Actual?

Disbs that Should be Reduced to Zero?

56

ECB: School Records• Compare Business Office to Financial

Aid Office• Look for:

– Disbursements or Adjustments on one system but not the other

– Funds in one year but used for disbursements in another

– Other issues

57

ECB• How do I use this information?

–Look for:•Reconciling differences•Outstanding rejects or unbooked •Reasons for Ending Cash Balance

–Resolve all issues prior to the next run of the SAS

CASE FILE

Case Closed

58

Mystery Solved -

Locking up the Case

59

We covered:• The What, Where,When,Why,

and (most importantly) the How of Direct Loan Reports

60

For More Information:• COD Technical Reference

Volume 6 Section 8• COD Website Reports Link

(Services Menu)• Direct Loan Servicing Website

61

Other Sessions:• #40 – A Direct Loan Primer• #42 – What’s New in Direct

Loans for 2008-2009• #24 – COD Web Hands On• #4 – Title IV Funding to Schools:

From COD Through GAPS

62

Contact Information

We appreciate your feedback and comments. We can be reached at:

• Julie.Aloisio@ed.gov• Barbara.Davis@ed.gov• Allison.Richards@ed.gov

63

Questions

??