Produced by Shamrock Solutions

v1.0 October 19, 2018

SHAMROCK INTELLIGENT DATA EXTRACTIONRobotic and Intelligent Process Automa-tion (RPA/IPA) Field & Cosell Guide

We have bumped

into a large number

of customers that are

connecting Transact

to an RPA process to

inject Document Intel-

ligence into software

robots and their digital

workforce. This guide

will provide an over-

view of the technology,

the market and where

Shamrock adds value.

THE ALLURE OF OPERATIONAL AI THROUGH

ROBOTIC PROCESS AUTOMATION HAS HIT THE

MARKET LIKE A FREIGHT TRAIN, AND COMPANIES

ARE STANDING IN LINE TO AUTOMATE MUNDANE,

REPEATABLE PROCESSES THROUGH THE USE OF THIS

TECHNOLOGY.

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DEFINITIONS

RPA VALUE PROPOSITION

THE RPA MARKET

SHAMROCK OPPORTUNITY

SHAMROCK + RPA/IPA VALUE PROPOSITION

PRODUCTION PROJECT AND PROOF OF CONCEPT SUMMARIES

GO TO MARKET

VALUE PROPOSITION (CUSTOMER)

VALUE PROPOSITION (PARTNERS)

SCREENSHOTS AND IMAGES

Knowledge and Insight Problem Solving

The ability to solve logic, business and system problems without human intervention

Learning Collaboration

The ability to enact seamless communication and collaboration between people, process and technology

The ability to adapt and evolve processing pat-terns and contextual meaning from datasets

Visual Perception Planning and Sequencing

The ability to discover and leverage opportuni-ties to optimize workflows and workleads that optimize business outcomes

The ability to read, understand and contextual-ize visual information digitally

DEFINITIONSTHE MARKET IS FILLED WITH ACRONYM SOUP: RPA, IPA, ETC. HERE ARE THE PRIMARY DEFINITIONS YOU NEED TO KNOW:

Robotic Process Automation (RPA)RPA technology, sometimes called a software robot or bot, mimics a human worker, logging into applications,

entering or consuming data, calculating and completing tasks, then logging out. Use case example: As a virtual

account analyst, a software robot takes a bank application form, logs into a credit check site, a background check

site, a known terrorist database and a criminal database, collecting results and snippets and automatically building a

background profile on the applicant for final review.

Intelligent Process Automation (IPA)IPA is the application of artificial intelligence and machine learning to process technology to create an enhanced

solution. The technologies included in an overall solution might be RPA, BPM/Workflow and the use of image

recognition and machine learning. Blue Prism defines 6 distinct categories of Intelligent Automation skills that can

be leveraged in RPA shown in the graphic below.

These technologies augment any solution, enhancing the process. Shamrock falls into several of these categories.

The ability to harvest, understand and deliver insights from different fragmented data sources

4Shamrock Solutions

• Higher Quality Services: Better accuracy and customer service

• Enhanced Compliance: Business processes can be set to operate in accordance with the necessary regulations

and standards

• Faster Turnaround: Processes can be completed at unprecedented speeds

• Increased Agility: Reduced overhead and more flexible business resources

• Comprehensive Insights: Improved efficiency by digitizing and auditing process data

• Reduced Costs: Manual or repetitive tasks are carried out by RPA software at a fraction of the cost

• Improved Employee Experience: Increased staff productivity and reduced attrition

*Plus, robots work 24/7, don’t take vacation or require benefits.

Below are some examples of RPA use cases from a Gartner Bank CIO overview:

RPA VALUE PROPOSITIONRPA SOLUTIONS BRING A STANDARD PROCESS AUTOMATION SET OF BENEFITS TO THE CUSTOMER, VERY SIMILAR TO SHAM-ROCK’S INTELLIGENT DATA EXTRACTION:

Processes That Can Be Improved Using RPA

Information:• Customer account connection (360-degree view) • Accessible information for frontline employees (pulled from multiple systems)

Verification:• Tracing funds• Audit of new account documents• Address verification• KYC (pullig data from multiple sources)• Data validation

Automation/Streamlining:• Settling trade exceptions• Digitization of loan documents• Fraud identification• Dormant card cancellation• New card requests• PIN mailers

• Case documentation• Claims requests• Change of address• Funds disbursement• Account closure

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THE RPA MARKETRPA BEGAN WITH BASIC DESKTOP AUTOMATION THAT IN-CLUDED SCREEN SCRAPING AND SIMPLIFIED INTEGRATIONS.

Today, the technology encompasses complex platforms that don’t require coding to integrate with all enterprise

software systems. There are currently three market leaders - Blue Prism, UiPath, and Automation Anywhere, but the

number of vendors continue to grow. This is a flourishing market.

Weak

Market presence

Challengers ContendersStrong

Performers Leaders

Weak

Strong

Currento�ering

Strategy Strong

Kofax

Redwood Software

Pegasystems

WorkFusion

NICE UiPath

Automation Anywhere

BluePrism

KryonSystems

EdgeVerveSystems

Contextor

Softomotive

STATISTA: Size and Growth of RPA Market Revenues

FORRESTER RPA WAVE

2500

2000

1500

1000

500

0

271

2016

542

2017*

898

2018*

129

1

2019*

1716

2020*

2171

2021*

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Many of the automation work opportunities I am seeing always begin with documents…all paths lead back to them as a starting point for pro-cess automation.” Principal Partner at Grant Thornton

SHAMROCK OPPORTUNITYTHERE IS REAL OPPORTUNITY FOR SHAMROCK AND ITS PART-NERS TO RIDE THE IPA/RPA WAVE, AND THE BUSINESS DEVEL-OPMENT TEAM’S FOUNDATION-BUILDING HAS GENERATED INCREDIBLY POSITIVE INITIAL FEEDBACK.

Globally, Shamrock has existing projects in production with both Blue Prism and UIPath. From a partnership

perspective, every single large consultancy and system integrator has an RPA practice (which is typically tied to their

ERP practice) and is a prospect for Shamrock.

So where do we fit?

Few RPA tools incorporate full text-analysis of the letters, emails and attachments or faxes which make up the

unstructured content an average company receives daily. Take, for example, an invoice. An RPA system might

take key document characteristics like email address of sender (if the file was sent as an attachment to an AP

email group), name of the file, and date of receipt to make accounts payable workflow routing decisions for that

submission. However, data locked away within the invoice itself could be useful for the workflow process. Document

data like Total Due or Shipping Address or even individual line items listed on the bill could impact where or to whom

that invoice should be sent or if any additional action is necessary. Using data extracted by an advanced capture tool

on the front-end like Shamrock’s Intelligent Data Extraction – which relies on full text analysis of document content

and machine learning – will extend the capabilities of the RPA tool by providing a more complete picture of the

information being processed.

7Shamrock Solutions

SHAMROCK + RPA/IPA VALUE PROPOSITION

SHAMROCK’S INTELLIGENT DATA EXTRACTION FACILITATES INTELLIGENT PROCESS AUTOMATION (IPA) BY AUGMENTING ROBOTIC PROCESSING TECHNOLOGY WITH DOCUMENT INTELLIGENCE. SHAMROCK PROVIDES THE CONTENT CAPTURE ENGINE THAT ENABLES SOFTWARE ROBOTS TO MAXIMIZE THE AUTOMATION POTENTIAL OF DATA-DRIVEN PROCESSES.

8Shamrock Solutions

Shamrock’s Intelligent Data Extraction can act as the front-end capture or ingestion point for RPA workflows or can

operate mid-process flow. Read through the following use cases for examples of each.

DBS Bank (Singapore)Corporate Loan Processing - DBS uses Shamrock’s Intelligent Data Extraction in their corporate loans department as

an application extender for the RPA solution Blue Prism. For this use case, Shamrock handles the front-end capture

of documents, facilitating content classification, data extraction, and export to Blue Prism. A simple API call enables a

seamless integration between the two applications. From here, Blue Prism automates the workflow approval process

and routing to the back-end content management system. Without Shamrock managing the initial automated capture

of documents, much of the metadata utilized in the workflow would need to be indexed manually.

PwC SpainTravel Insurance Reimbursement - When a client cancels their trip, the insurance company reimburses the client

for the expenses covered by their policy. The client emails a cancellation form along with the associated invoices

(airfare, hotel, taxi, etc.). UiPath monitors the inbox and captures all the information sent by the client (email,

attachments, etc.). UiPath then deposits the documentation in a directory monitored by Intelligent Data Extraction.

Intelligent Data Extraction, which identifies each of the types of documents and extracts the required information

from the form. Next, Shamrock generates a structured document in XML format. Finally, UiPath analyzes the XML

file, uploads the identified documents to the document manager, indicates their typology, and sends an email to a

manager for human review extracted data from the cancellation form.

Medical Subscription Form Processing - The workflow for this automation project is as follows:

1. The employee takes a photograph of the subscription/unsubscription form and sends it through WhatsApp to a

telephone number associated with UiPath.

2. UiPath periodically reviews the messages received through the web version of WhatsApp, downloads the

image and places it in a directory monitored by Shamrock.

3. Shamrock analyzes the image and identifies whether it is a registration or withdrawal form. (If the document is

not identified, UiPath sends a Whatsapp message to the sender indicating that the image has not been recog-

nized.)

4. Once the form is identified, Intelligent Data Extraction extracts data - name, date of subscription/unsubscription,

etc. – and exports it as an XML to UiPaths.

5. UiPath analyzes the information extracted by Intelligent Data Extraction, communicates to the sender via

WhatsApp if any information is missing and, if everything is correct, it proceeds to register the medical subscrip-

tion/unsubscription record in the company’s back-end system.

PRODUCTION PROJECT AND PROOF OF CONCEPT SUMMARIES

9Shamrock Solutions

GO TO MARKETBlue Prism goes to market 100% through partners, the big system integrators and global consultancies. Note: RPA is

a fairly expensive technology to purchase and implement, so it is primarily larger companies with strong technical/

implementation practices that target these solutions for resale purposes.

Blue Prism PartnersCapgemini is a pending Shamrock Global Reseller Partner with a strong RPA & ERP systems practice. They primarily

propose, sell and implement BluePrism as their go-to RPA solution, but they do a small amount of UiPath business

as well.

UiPath PartnersUiPath has a mixed GTM strategy. They work with the large SIs and mid-sized consultancy companies alike. They

also have a direct sales team. Marcum LLP is an Shamrock Channel Partner and a global consultancy company.

Their RPA practice has a focus on the Financial Services industry, and aims to use Shamrock’s Intelligent Data Ex-

traction as the front-end capture tool for their proposed automation solutions.

VALUEPROPOSITIONCustomerShamrock adds incremental automation to any RPA

process, and makes software robots document-

aware. We enable processing of unstructured data

in the form of documents, through our machine

learning, and give bots actionable information.

VALUEPROPOSITION

PartnersEvery customer has document processes that

are waiting to be automated with a combined

IPA solution of RPA and Shamrock’s document

intelligence. Shamrock adds incremental automation

to any RPA process, and makes software robots

document-aware. We enable processing of

unstructured data in the form of documents, through

our machine learning, and give bots actionable

information.

10Shamrock Solutions

SCREENSHOTS AND IMAGES

+Content-Based

Machine LearningRobotic Process

AutomationDocument Processing &Transactional Workflow

Automation

=Sample graphic for presentation decks

RealtimeCapture

Classify Data Extraction

ValidationLoop (ML)

Export

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Sample Shamrock Intelligent Data Extraction workflow graphic for slide decks