RESOLVING

CONSUMER

PROBLEMS

Share With Your Partner

One positive experience you have had as a

consumer.

Ways to Solve Consumer Problems Contact the Merchant by Phone Write a Letter/Email of Complaint Mediation & Arbitration – define page 47 Legal Action

Small Claims Court –less than $4000 in Kansas; you represent yourself

Lawsuit – file lawsuit using a lawyer

○ New Car Smell Class Action Suit – lawsuit on behalf of a group

of people

Page 47-49

Group Activity

Advantages

& Disadvantages

of Each Way that can be used to Solve Consumer Problems

Examples of Class Actions Ipad

http://www.computerworld.com/s/article/9209340/Judge_tosses_iPad_overheating_lawsuit

Tyson Chicken http://

consumerist.com/2010/01/tyson-chicken-settles-class-action-suit-will-pay-44-million-to-consumers.html

Capn Crunchberries http://consumerist.com/2009/06/alert-crunchberries-are-not-real-berries.html

Happy Meals http://

consumerist.com/2010/12/cspi-makes-good-on-threat-to-sue-mcdonalds-over-happy-meals.html

Fruit Roll Ups http://

consumerist.com/2011/10/class-action-lawsuit-claims-fruit-roll-ups-are-unhealthy-contain-little-fruit.html

Taco Bell Seasoned Beef

Class action lawsuit filed then withdrawn

Quality of Beef http://www.tacobell.com/beefquality

What are the ingredients? http://www.tacobell.com/BeefIngredientFAQs

Video – Top 5 Consumer Complaints

http://www.youtube.com/watch?v=UlYGct3mbJs

Sources of Consumer Help Read the page about sources of

consumer help In groups one member reads the

scenario to the others then determine which sources of consumer help could be used

Today’s Activity

Two Paragraph Summary Write a one paragraph (5 sentences)

summary of a consumer incident that left you dissatisfied.

Write a second paragraph describing how you handled the consumer problem or how you would do things differently to handle the problem if a similar incident occurred again