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To design, implement and operate best in class Business Shared Services for Tier 2 organizations.
Traditional Model of Support Services
Finance HR
IT Facilities
Employee
Business
Lack of Complete End to End Ownership for Business Needs
Duplication of Work
No scope for Continuous Improvement
Hierarchical and Slow
Not time bound
Multiple touch points for employees and Business
Proposed Business Model- What is Shared Services
Business Shared Service
Single Window
for Employees/Business ITIL
Service Delivery Model
Cost Reduction
of 20 – 30%
Six Sigma/ Continuou
s Improvem
ent
Pooled Experience
Flat
Best Practices
Lean
Business Shared
Services – Contact Center
HR Shared Services
Financial Shared
Services
IS Shared Services
Admin Shared
Services
Business Efficiency Employee Delight
Why Business Shared Services
Employee
Business
Case Study - Onboarding Candidate
Recruiter
Offer Team
Onboarding
BG Team
Operations
Hard Copy – No Data Validation at Source
Multiple redundant Transactions for every resource
Lack of ownership
Hierarchical and Slow
Inaccurate
Multiple touch points for employees and Business
Recruit
Recruit
Pre- Business Shared Services Model
Candidate
Recruiter
Offer Team
Onboarding
BG Team
Operations
Data Validation at Source
Central Console for Onboarding
Anytime – On demand Onboarding
Lean and Agile
Enabling Business
Efficiency Gains of more than 50% between all teams
Total Annual Cost Savings – INR 5,000,000
Post- Business Shared Services Model
Central Operations Center
Highlights of services offered
Help organizations focus on their core functions
On Demand Shared
Services
ITSM/Six Sigma Based Operations
Cost Effective Operations
Business and Employee
Delight
Efficient, Effective and
Agile
Technology enabled
operations for greater Speed
with no or limited
investment
Implement business shared services
Implement ITSM Suite
Compliance Tool
Knowledge Management system with ready to use templates
Adapt to resources available in terms of technology and people. Enable business through cost effective methods.
Single Suite of tools to enable Business Shared Services
Specific process driven approach which does not encompass all support services.
Services encompass all support services compared to a Continual improvement through ITIL and Six Sigma Principles compared to traditional approach of transaction handling at a very high cost
No single tool that offers a comphrehensive management of all services
Competitors
Offer We Offer
Our Products & Services Vs Competitors
The future
Today
Traditional model of Support Services is slowly fading away, independent units of workforce are coming together to function as a single unit (Ex- Serco as BSS)
Tomorrow
Heading towards a multifunctional and multidimensional workforce that delivers seamlessly
Future
The next level of operations involves business intelligence, innovation & convergence of all technology and services
