SHIRLEY SMITH 11144 US 50

DILLSBORO, IN 47018Phone: 812-560-8982

E-mail: bellavistain@hotmail.com

Objective:

I am Interested in a position with a progressive business that will give me the opportunity to benefit the company and introduce new concepts and goals for me to achieve. I enjoy a fast paced environment and learning new skills.

Employment History

Huff Contractors Inc. 10/13 to present2581 Harrison Brookville Rd.West Harrison, IN 47060Phone: 812-637-5193Position: Safety Coordinator

Record all fuel stops, enter IFTA mileage into program Record all driver logs into system along with fuel stops and tolls Create permit packets for clarifying trips Keep Drug testing records in order and make sure testing is completed by drivers Help enter maintenance of equipment into system, help keep track of CSA scores Answer phone calls, keep up with the new rules developed by DOT Enter expenses of driver in ledgers, make deposits to the bank

Convergys 10/12 to 10/13201 E Fourth StCincinnati, OH 45202 Position: Customer Service Representative

Answering questions on insurance issues Explaining clients insurance policy coverage Helping with any problems with providers

Stables of Hope Inc. Established in 2004 to present11144 US 50, Dillsboro, IN 47018Position: Founder and instructor

Stables of Hope benefits individuals with special needs. The entire staff is volunteer and proceeds are from gifts, donations, fund raisers and grants. www.stablesofhope.org

Formed polices and job descriptions Organize fund raisers each year, hosting Job Fairs, distributing fliers, and working with other non-

profit organizations, etc. Write grants to acquire needed equipment and supplies

Ability to maintain a high degree of confidentiality at all times with professionalism Maintain yearly budgets and keep data reports on expenses and income

LifeTime Resources Inc 04/1998 - 08/201013091 Benedict Dr., Dillsboro, IN 47018812-432-5215

During my 12+ years I have held several positions for Catch-A-Ride. I have experience working in a fast-paced and ever changing work environment.. My knowledge and skills include:

Manager –Five years Managed over 30 drivers and customer representatives staffing/recruiting -Interviews, hiring and disciplinary actions, conducted yearly evaluations of the

drivers and customer representatives Setup training for new hires and conducted mandatory trainings for employees Monitored schedules and time sheets of employees, controlling OT hours Followed quarterly drug testing procedure, documented results and handled follow up after any

accident occurred Assisted Community Director with updates of job descriptions, yearly budget, company policies

and procedures Completed data reports and monthly trip analyzes, kept cost within the established budget Kept both written and oral communication open and maintained good networking with businesses Negotiated contracts with providers for maintenance on fleet of 56 vehicles

Coordinator/Scheduler Structured trips with Software program for driver routes each day Customer service on multi-line phones conducted with a professional attitude and confidentiality. Experienced with Microsoft Office; Word, Excel, Outlook, publisher and Power Point Resolve customer issues and complaints Strong interpersonal skills, with the ability to work effectively with many personality types Knowledge of fixed, deviated fixed route and demand response systems Knowledge of requirements on Medicaid funding

Education History

5/69 Dillsboro High School Diploma

5/69 Southeastern Indiana Vocational School

2 Years Vocational School

Business

6/07 Ivy Tech Real Estate Agent

.

Certification Title Issuing Organization Completion Date Expiration Date

Certificate/ The Essentials of Communication

Rockhurst University Continuing Education

06/2008

Certificate/ Training For Supervisors

Indiana Wesleyan University

02/2003 Compliance for Drug Testing

Communicating with Diplomacy and Tact

Padgett Thompson 03/2002

References

Julie SchaferFormerly Community DirectorLifeTime Resources812-584-8942

Cathy PicheDirector of YES Home812-926-0110

Karen AndersonAnderson Grant Consulting812-584-9040 or 928-633-6275