Short Presentation Title - USF Discrepancy in View- Interaction History & Service Request OV ... EAM Plant Maintenance 2014 ... SAP Document Management System

SAP InfluenceQuarterly Update for Q1/2015: Customer Connection & CEI

Edition for Stakeholders, SAP User Group Boards & Back Offices

April 30th, 2015 Customer

Content

Influencing Headlines of the Quarter

Customer Connection – Project Pipeline

Customer Connection – Key Facts & Figures

Customer Engagement Initiative - Key Facts & Figures

3© 2015 SAP SE or an SAP affiliate company. All rights reserved.

Headlines of the Quarter (Q1/2015)

Status from April 30, 2015

News about Influence ProjectsCustomer Connection (CC)

Get prepared for all upcoming improvement projects:

Student Lifecycle Management 2016, CRM 2016, SAP

NetWeaver Process Orchestration, HCM e-Recruiting 2016 &

Public Sector Collection and Disbursement 2016

Ongoing improvement projects: 40 in parallel running as of

today. One project is currently in the collection phase:

- SAP Project System 2015 (until May 15)

In addition, various projects are in preparation to start soon

across 2015. Have a look into the CC project list.

Customer Engagement Initiative (CEI)

100 additional innovation projects have been offered in the 1st

quarter 2015.

More than 600 customers have signed-up to these projects

across 28 different countries.

Next set of new innovation projects will be offered with beginning

of June 2015 – stay tuned!

Facts on FiguresCC Deliveries:

During the 1st quarter 2015, 82 additional improvements have

been delivered – while having additional 197 ones in our

development pipeline.

Customer Influence Platform:

• About 900 additional users have entered our collaboration

platform within the 1st quarter 2015. This shows the high interest

in our topics and influencing projects offered.

News to know

Go Facts & Figures section

Go CEI information section

Go CC information section

• Read about regional influencing stories and activities

around the globe, directly send by respective user groups

involved. This time from India & North America. Go to our news section

CC Adoption:

• Ongoing global increase in our adoption numbers

(+1,350 new customers, +9,000 downloads worldwide).

• Specific findings within the improvement note downloads:

• Although the overall numbers are increasing on global basis,

there is a visible slowdown in the download figures especially

in some major countries.

• Many new improvements are available, but still older ones are

leading the field of downloads. Please promote all

improvements in your regions to increase adoption.

* All delta values show increase/decrease compared to figures from previous month

• Tool news:

Read this time about an extension within our Customer

Influence site with two additional influencing options provided

by SAP.


Influencing Activities around the Globe

End User Innovation Day

It has been a great start of the year 2015 with the success of End User Innovation Day (EUID). EUID was a unique event,

which provided customer’s end-users an opportunity to voice out their feedbacks on a large variety of topics. Feedback

from customers and colleagues were overwhelmingly positive, and comforts us in the idea that this type of event is a

welcome addition: Participating customers rated the overall event 6,2 out of 7, and 100% of customers and colleagues

alike confirmed they would be interested to have such an event again in the future. As a quick summary of the event, we

had 96 user testing opportunities using 48 testing slots. A total of 120 people had gathered for the event, which includes

40 customers from 25 unique companies, engaging with 80 of SLI colleagues - speakers, volunteers and as organizing

committee members. This interaction included Roadmap sessions, and pods for innovation demos as well as for influence.

SAPPHIRE NOW & ASUG Annual Conference 2015 ahead

As already known from the last years, the combined event in Orlando/Florida covering SAP’s SAPPHIRE NOW and the

ASUG’s Annual Conference took place already in the 1st May week and again the Influencing topic was a major one driven

by the ASUG Influence team. We will provide more details on this in our next newsletter.

Tool News

Coming soon..

The Customer Influence site will very soon offer access to four influencing opportunities covering the complete SAP

product lifecycle process: as the Customer Engagement Initiative (CEI) and the Customer Connection Program (CC) are

already available there, in future Beta Shipment as well as Early Adopter Programs (EAP) will be part in addition.

Interested to learn more about the two new programs? Then visit http://influence.sap.com/eap (1st ramp-up program

already is available there) and http://influence.sap.com/beta to subscribe to the blog posts of the sites. New EAP and Beta

Shipment programs will be added there soon and are waiting for your participation.


News Wall – What you need to know

http://influence.sap.com/eap

http://influence.sap.com/beta

Content




Customer Engagement Initiative – Key Facts & Figures


Customer Connection - Improvement Projects open for Participation


http://influence.sap.com/roadmap

Focus Topic April May June July

In Preparation:

Student Lifecycle Management

2016

CRM 2016

SAP NetWeaver Process

Orchestration 2016

HCM E-Recruiting 2016

Public Sector Collection and

Disbursement (PSCD) 2016

Other phases

Duration of COLLECT phase

PLM Project Systems 2015 until May 15th

Starts June 1st

Collection ongoing:

Planned to start in Q3/2015




http://influence.sap.com/roadmap

https://influence.sap.com/PLMPS2015

Content






Customer Connection – Key Facts & Figures in Q1/2015

Status from Apr 30, 2015

AdditionalNote Downloads

9,000AdditionalCustomer installations using our improvements

1,350

RunningFocus Topics Projects in parallel

40Focus TopicCurrently collecting new improvement requests

1

DeliveredImprovements across various projects

82 ImprovementsCurrently being in development

197

New usersIn our collaboration platform “Customer Influence”

900

Success StoriesCollected so far by various Influencing customers around the globe

20


Customer Connection Improvements (Focus Topics Q2/2014 to Q1/2015)

Status from Apr 30, 2015

Chart shows the status of incoming improvement requests

for all running Focus Topic projects within the last 4

active quarters within various project phases.

Facts on Figures:

- Our development pipeline is at level of approx. 200 IRs

which are scoped for execution and delivery this year. This is

a good sign at all.

- Over 150 IRs are still in evaluation and will be decided on as

soon as possible.

- The Qualification ratio (IRs submitted to IRs qualified) is

currently at level of 50%.

- Other values are stable so far without any tendency to report.

10© 2015 SAP SE or an SAP affiliate company. All rights reserved.Status from Apr. 30, 2015

Adoption Numbers – by Note Downloads & by Top-10 Countries in Q1/2015

Facts on Figures:

- The global increase of improvement adoption

holds on, even if we see stagnating values in

some major countries.

- Despite the worldwide numbers, we see more

potential in the adoption certainly. Please

encourage your members to use the

improvements provided and especially promote

our deliveries frequently via your communication

channels.

11© 2015 SAP SE or an SAP affiliate company. All rights reserved.www.sapimprovementfinder.com

Customer Connection Deliveries in Q1/2015

Status from Apr. 30, 2015

Focus Topic Project IR-No. IR Title Note No.

CRM 2015

D1391 Prevent a Service Order from mismatch between Ship-To and iObject 2110739

D6772 Timed out CRM does not show it is already timed out 2119701

D6776 Selection for different fact sheets for accounts 2104590

D6796 Enable Macros with Webservice data in Word templates 2112005

D6881 CRM Service: make available “reason for status” to service request 2110959

D6891 Copying custom fields from Quotation to Contract 2110739

D6911 SAP CRM save sorting for the session 1855398

D6982 Drag and Drop attachment functionality for IC Email 2127681

D7086 Displaying archived CRM-Data in the IC Webclient 1501341

D7140 Edit / Fast Change-Of 2117218

D7186 Interaction Record tags SCN-Help

D7245 automatic refresh for transaction after creating attachments and archiving 2120547

D7252 Agent Inbox in Classic View does not support Saved Searches SCN-Help

D7332 Flexible assignment block on Account Overview to show Transactions 2104731

D7355 Filter by Transaction Type in Interaction History-You can only add an admin filter on Tran Cat 2104946

D7358 Service Configurator - validation of radio buttons (AET fields) 2145325

D7375 Service Request Management: Enhance Checklist Step Partner Determination 2023386

D7386 UI copy configuration does not copy the buttons 2145324

D7428 Discrepancy in View- Interaction History & Service Request OV ( 924345 / 2014 ) 2104955

CRM User Experience Webclient UI & BCM D4683 Translation Facility for Multilevel Categorizations 2056223

DFPS - Equipment of Persons

D1359 Issue to Consumption (Req No 5) 2102780

D1360 Mass Return Regarding Persons. ( Req No 2 ) 2102777

D1361 Filter about the issued material (Req No 6 ) 2102838

D1362 Authorized / Actual Comparison in the DFPS Structures Workbench for Pers. and Funct. Equipment 2102779

D1363 Mass Issuing Regarding Persons 2097008

D1364 Possibility to change the enddate (Valid to date) of issued materials (Req No 17) 2102854

D1365 Valid from and "Valid to"date available in the identification screen (Req No 15 ) 2102852

D1366 Enhancements for the printing of the list of issued and returned materials 2102840

D1367 Existing POWLs enhanced (Req No 16) 2102853

D1368 Enhancements of the Selection Screen of persons (Req No 3 ) 2102778

D1369 BADI for Barcode-Reader usage for the equipment return (Req No 9) 2102839

D1370 Status of persons shall be configurable for the issue or return of Equipments (Req No 13) 2102851

EAM Plant Maintenance 2014

D2522 Enable shop papers of PM order to be printed before order is released 2062605

D2737 Inactivation of notification codes 2081865

D2738 Couting entries in ALV grids 2111087

D4891 Mass change of maintenance plans/maintenance positions 2084957

D4896 Make it possible to change notification type 2076874

D5997 IW38 additional functions: Cancel TECO and „do not execute“ -/- IW38 weitere Funktionen: TABG 2081776

D5368 BADI for CU Bundling logic 2026771

D6062 Create order as a following order 2115977

http://www.sapimprovementfinder.com/


http://scn.sap.com/community/crm/blog/2014/03/11/new-feature-within-sap-crm-70-ehp1-object-tagging

http://scn.sap.com/people/kimberly.davis/blog/2009/06/25/sap-crm-70-interaction-center-agent-inbox-enhancements


Customer Connection Deliveries in Q1/2015


Focus Topic Project IR-No. IR Title Note No.

ERP Financials 2013

D5417 CO - Automatische Buchung statistischer Kennzahlen durch CO-Templates / Automatic posting of statist 2113485

D5621 FI: Display of full user name in FB03 2106461

D6118 FI - Input Variants - F150 Dunning & F110 Automatic Payment Transactions 2127698

GRC Access Control 2013

D4309 ARQ - Action "unlock" doesn't distinguish between lock code flags 2117393

D4754 BRM Role Export File Usability 2123881

D4864 Maintenance of Firefighters - upload input 2094980

GTS - Customs ManagementD1336 Mass delete classification 2082578

D1395 Auto-creation of Shipping to Supplementary UOM for Weight-based Supplementary UOMs for US Imports 2105224

Healthcare - Patient Management 2014

D5339 Qualitätsoptimierung Patientenstammdaten - Dublettenbereinigung 2007003

D5402 Qualitätsoptimierung Patientenstammdaten: Erweiterungen der Anzeige im Report RNUPATCMP 2007003

D5403 Qualitätsoptimierung Patientenstammdaten: Erweiterte Anzeige im Report RNJOIN00 2007003

Retail - Site MasterD6483 Site Master - Export/Import 2079881

D6458 Mass Maintenance of Site / Merchandise Categories - Create, Maintain & Delete 2044997

Retails - GDSND6204 Utilization of Data from GDSN in SAP Retail (MM) for Food Information for Consumers 2081287

D6215 GDS - create a generic article with variants from one / several individual articles 2062953

SAP Document Management System

D3864 Unique dynpros with more functions of document list 2076495

D3866 Provide linked documents to business objects via GOS 2094571

D5116 Change documents/history should be available in Web UI 2086806

D5153 Create a standard user cockpit for DMS 2091781

D5226 Add Authorization object for workstation application 2126747

D5426 Additional flag 'Original required' in the definition of a document status 2045991

D5489 Extension of DMS BADIs 2088317

D5490 DMS API Problems (customer Message 565017) 2091120

D5684 CV04N to consider authorization object C-DRAW_BGR 2076216

D4671 Easy Document Upload for attaching originals to consuming applications 2075824

D5126 Log of Document Original access activity 2082497

D5117 Authorization Group UI Improvements 2078354

SAP Document Management System

2015

D7944 Search help for authorization group 2078354

D7914 Add authorization object for workstation application 2126747

D7954 Display additional data for objectlinks 2076495

D7980 Possibility to view/choose characteristics and status for documents from several transactions 2076495

D8059 Enable change documents for DIR in WEB UI 2086806

SAP Extended Warehouse Management D7789 EGR quantity check 2106697

SCM - Service Parts Planning

D7001 Ability to create variants in TDL reporting transactions used in SPP 2124204

D7050 9ARAWCRT condense is not available with selection 2104288

D6919 DRP Supply Shortage Keyfigure 2116649

D7479 Ability to Ignore Outliers automatically 2110391

D7385 Supersession: Extend SED for ROP based planning 2127595

SRM Procurement Platform D5386 SOCO: Provide possibility to enter rejection reason 2088172

Student Lifecycle Management 2014

D6496 Attribute Capacity is needed for the object exam 2122769

D6503 The ability to change the student in module booking under the student file transaction - piqst10 2127386

D6509 Change of Advisor process 2123541




Top Customer Connection Deliveries with Highest Adoption in Q1/2015*


# Downloads in

Q1/2015

Improvement

note no.

Improvement note title Focus Topic Project

116 2023680 Logo customizable per Business Role CRM User Experience Webclient UI & BCM

98 1874892 SEPA F110 - BAdI for mandate selection per item Financial External - SEPA

91 1898395 Secondary Index on InfoObject master data tables NetWeaver BW Backend

85 1560955 Part I: Additional Attributes for the GOS Attachment List QM/LIMS

82 1776076 F110/F111: BAdI for SEPA mandate usage Financial External - SEPA

78 2044841 Stop Function for Each CRM Search CRM User Experience Webclient UI & BCM

75 1780941 SEPA: direct debit pre-notification Financial External - SEPA

74 2046890 Automatic Save CRM User Experience Webclient UI & BCM

72 2055245 Support Drag and Drop Operation and Multi-Document Upl. Document Management System

65 1841203 SEPA Mandate: Status Change and Reason Codes Financial External - SEPA

61 1673223 SEPA mandates: Periodic mainten. in batch mode (Basis) Financial External - SEPA

60 1686264 XML bank statement, for example CAMT053.001.02 Financial External

60 1915483 Process chain enhancements NetWeaver BW Backend

58 1609811 Mail send step: mail title increased to 255 bytes Workflow

54 1827286 SEPA mandate: Overview of versions is not clear Financial External - SEPA

50 1778138 SEPA mandates: Sequence type determination Financial External - SEPA

49 1730258 SEPA mandates: Extended check of creditor identifier (UCI) Financial External - SEPA

46 1767557 SEPA mandates not printed in payer's language Financial External - SEPA

44 1875266 Automatic Update of Address and IBAN for SEPA Mandates Financial External - SEPA

43 1813133 Number Ranges for SEPA Mandates Financial External - SEPA

42 1863520 DME: setting of 'Requested Execution Date' for payments Financial External - SEPA

40 1643764 User decision with automatic note Workflow

37 1663976 Posting to a prior period in closed fiscal years Financial External

36 1817923 Transaction CLMM: Inserting data from the clipboard UX Deliveries for Retail

36 2045936 Default Values for Advanced Search Pages CRM User Experience Webclient UI & BCM

34 1713793 Globally disable value help personalization missing CRM Cycle 3

34 1854476 Manage: Display mode in the administration of a data target NetWeaver BW Backend

34 1873396 SEPA: Return from Bank Financial External - SEPA

32 1676067 Automatic replacement of work items Workflow

32 1880324 Material master copier ERP Logistics–Automotive

31 1618768 SEPA mandate: Sender ID for business partners in cust role Real Estate

31 1937399 Conditional formatting of the table cells CRM User Experience Webclient UI & BCM

* List contains all improvements with min. 30 downloads in Q1/2015

There are hundrets of other

improvements available for you at

the SAP Improvement Finder –

just a few clicks away from you.

Make use of them and so ease

your daily business life.




The Influencing Success Stories of the Quarter


We are happy to report that our customers are very happy with the

opportunities offered to influence SAP software via Customer

Connection or the Customer Engagement Initiative.

See, how active participants in related projects have been involved,

how they felt during the projects and read about their benefits gained

out of the strong cooperation in such.

This time, we share you our 1st success stories from a Canada

(improvement project via Customer Connection) as well as from India

(innovation topic via Customer Engagement Initiative). Have fun

reading through!


Numbers of Users registered in Customer Influence PlatformTop-10 SAP User Groups with the most users in platform

Num

be

r o

f re

gis

tere

d u

se

rs

SAP User Groups / Customer Communities

http://influence.sap.com


*) Regional SAP User Groups

3576

1232

259194 149 111 91 88 70 62

3461

1150

254180 149 107 88 85 68 59

0

500

1000

1500

2000

2500

3000

3500

4000

DSAG* ASUG* VNSG* INDUS* UKISUG* USF* SAUG* SAP User GroupInsurance

SAPSA* ASUG Brazil*

End of March 2015 Begin 2015

Facts on Figures:

Chart shows total user numbers derived from the platform.

The highest user increases in Q1/2015 are at: DSAG (+115) and ASUG (+82) and INDUS (+14)

There is definitly more potential also in all other countries and user groups. Please do the

needfull to tap the full potential in your countries!

In order to be visible in this Top-10 chart, encourage yourself and your members and so

increase the number of active users in the platform! The more users the more participation in

our influencing project and the more diversification which would make the project outcome more

appealing to everyone in the world. So it‘s upon you to drive this to success!

http://influence.sap.com/

Content





© 2015 SAP SE or an SAP affiliate company. All rights reserved. 17Customer

Customer Engagement Initiative - Key Facts & Figures

100 innovation projects were offered to

customers in Q1.

Projects cover as well S/4HANA,

SuccessFactors and Ariba.

612 persons signed-up for these projects

which is way above the goal of 520

persons.

Registrants came from 28 countries.

Most registrants originate from Germany and

USA.

The next set of CEI projects is available

on June 1st.


© 2015 SAP SE or an SAP affiliate company. All rights reserved.

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Thank You!

Join us:

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Communications | Customer Connection | P&I Services - Market Introduction/PMCS

SAP AG | Dietmar-Hopp-Allee 16 | 69190 Walldorf | Germany

Questions or remarks? We are here for you. Simply contact us via e-mail: [email protected]

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mailto:[email protected]

Appendix


Customer Success Story

SAP Influencing Programs: Customer Connection (CC)

Background & Objectives

The Department of National Defense (DND-Canada) is a member of the SAP Defense Interest Group (DEIG). The DEIG worked collaboratively with SAP Industry Business Solution Defense to identify DFPS Personal Equipment as a CC Focus Topic.

It was a combination of pressing business requirements and our earlier, successful experience with CC –specifically, a defense-specific Focus Topic, Mobile Defense and Security (MDS)

I attended most of the meetings including Kick-off, Selection Call and Final Call. I also attended one or two of the Testing updates.

Benefits

Of the 12 Improvement Requests, we expect to implement 9. Mass Issue and Mass Return will provide the greatest benefit in reducing transaction time; the Authorized/Actual comparison will ultimately prove to be very beneficial in identifying equipment deficiencies. Overall, these IR’s will greatly enhance the usability of the application

DND will upgrade to Enhancement Pack 7 in November 2015. Shortly thereafter, we will implement in the Improvement Requests. We expect our users to be pleased with the results

The results from our involvement with testing and the presentations that SAP has provided on the new functionality suggest that the product will exceed our expectations.

Experiences & Highlights

SAP support to CC was outstanding. Zeliha Dikmen, the CC Lead and Günter Schäfer from IBU Defense were highly organized, professional and knowledgeable about the CC process and the Improvement Requests. I have worked with Zeliha and Günter previously and hold them both in high regard. Much of the success of our CC is attributable to their tenacity and commitment.

Every aspect of CC is precisely laid out and followed religiously. Expectations were well managed from beginning to end; we were consulted extensively on the selection and prioritization of Improvement Requests; and encouraged to participate in all facets of the development process from selection to testing.

I have had two very positive experiences with CC and one negative experience. The negative experience related to a failure to adequately manage customer expectations on what would be delivered. But yes, overall, I would recommend CC because it is well managed, a collaborative and coordinated effort and delivers results in a short period of time.

CC is a great example of what can be achieved when SAP and its customers work cooperatively to achieve results and only succeeds when there is good communications and each party is highly committed.

Personal Information

Name: WAYNE YEE

Role: Solution Manager for the

Defence Resource Management

Information System (DRMIS)

Company:

National Defense – Armed Forces

of CANADA

Industry: National Defense

CC project(s) involved:

Mobile Defense & Security

DFPS – Equipment of Persons


Customer Success Story

SAP Influencing Programs: Customer Engagement Initiative (CEI)

Background & Objectives

We needed to improve on usage of SAP functionalities and understood the best practices to hand hold and connect. It was a mutually exclusive connection, driven by the related SAP development team directly.

My specific motivation when I thought about participating in such an influencing project was to learn about new innovations that are about to be released to the market and to be the first customers to experience SAP's innovations. It has been a pleasure to participate, learn and take part of improving the quality of projects as well as the software.

Benefits

In the SAP upgrade Pilot we are running knowing the right contact who does what in LABS ensures one stop solution and lt of time saving. We were able to get the industry best practices from the right authority. What are our freebees, as an enterprise customer and reports and evaluation all is available at one email or a ticket log.

As we got the learnings from previous customer experiences we planned the right resource/right time and hence the optimal budget. Running parallel development/quality for process improvement and importance of archiving are our best learnings.

New Data scrambling method in TDMS. Landscape Planner is been used.

I have learned the data scrambling technology in deep and tested the same. In addition, I got the clear insight over HANA and cloud technologies and got the knowledge, the key areas and benefits where I can efficiently utilize the same. Furthermore, I came to know the new features of testing automation tool.

Experiences & Highlights

We got to know about the new technologies, innovations and improvements carried out in various products and tested myself various upcoming products from SAP. Events that were hosted in parallel lines like PID, EUID also helped to connect with developer community directly.

I got the chance to work directly with the product development team, test the product with them, getting clarified, suggest and help them to improve the product quality. The CEI team was very cooperative, responsive and informed us about all the events they have been organizing without fail. Very helpful and proactive to explain and making us to understand the key takeaways of the event.

I was extremely delighted about the CEI process and the possibilities given, as I know what I will get before it is available in the market.

My personal message for others interested in influencing projects is: “Be part of the requirement. Be part of the process. To be sure of the outcome.”

Personal Information

Name: MINI SARASAMMA

Role: Vice President IT

Company: Nilgiris

Industry: Supermarkets

CEI project involved:

Landscape Planner and

Maintenance Planner from

Software Logistics

Documents

Short Presentation Title - USF Discrepancy in View- Interaction History & Service Request OV ... EAM Plant Maintenance 2014 ... SAP Document Management System