SHRM STUDENT CAREER WEBINAR SERIES

Behavioral InterviewingTo Get The Role You WantPresented byCathy Fyock, CSP, SPHRDirector of RecruitingLouisville OfficeResources Global Professionals

What makes a great interview?

Behavioral Interviewing

Tell me about a time when . . .

Think of a recent example of . . .

Tell me about an example of . . .

Consider a time when . . .

Poll#1

Have you ever had a behavioral interview?

To submit your answer, please check the appropriate box.

What are your great stories?

Major accomplishmentsAchievementsHow you excelledHow you differentiated yourselfHow you gone“where no one has gone

before”

Homework Outline 5 – 10 of your best stories Identify traits/competencies for each story Outline your key competencies and think of a

story that demonstrates each trait

Leader Competencies

Subject matter expertiseBusiness acumenCritical thinking skillsLeadership skillsInterpersonal skillsStrategic thinking skillsVisionary thinking

Poll #2

Which of these skills do you most need to develop?

Include key competencies in your functional resume

Media training principles:Answer their questions with

your key stories

Fine-Tune Your Stories

STAR■ Situation or Task■ Action■ Result

Edit Your Stories

Only the relevant facts1 – 2 minutesPositive outcomes/lessons learned

Rehearse Your Stories

Develop a key word outlinePractice with a friendFind an HR professional or hiring manager

More Story Development

■ Tell me about a time you had a major conflict with a manager, coworker, or client

■ Tell me about a time you missed a major deadline

■ Tell me about a time you failed to meet customer expectations

■ Tell me about a time you lost a valued employee

Dealing with Skeletons

This is what happenedThis is what I learnedThis is how I ensure it never happens

again

Consider the worst or most difficult questions an interviewer

could ask and script your responses

Difficult Questions

Why were you fired?You have a track record of being caught in

layoffs—why?You seem to be overqualified for this role.

Why are you interested?The position for which you are applying is

in an entirely new field/industry for you. Why are you applying?

Poll #3

Which of the following situations have you found yourself in (select all that apply):

Interview Challenges

What if you can’t think of an example?What if that experience never happened to

you?What if you don’t understand the

question?What if the interviewer never asks about

your strongest competency?

Red Flags

I always . . .I never . . .I generally . . .

Give one specific example

More Red Flags

Balance between “I” and “we” in your responses

Be sure to relay the positive resultReview the interview questions provided

at the end of this presentation

General Rules for the Interview

Always put your best foot forwardAlways tell the truthNever trash your last job or supervisorBe upbeat and positiveConsider the interview a two-way streetMake a friend and develop a relationshipRemember, you are enough

Good luck!

Additional Questions

Tell me about a time when you were part of a team for a project or assignment. What was your role? What was the result?

Tell me about a time when you had to work with a colleague whose work ethic was different than yours.

Additional Questions

Tell me about a time when you had to surmount an obstacle to reach a goal.

Describe an accomplishment that you are especially proud of.

Give me an example of an important goal you set and how you took steps to achieve that goal.

Additional Questions

Tell me about a time you were faced with a major change in your workplace.

Give me an example of a time when you had to go beyond the call of duty.

Tell me about a time when you had to do work that was clearly beneath your level of expertise.

Additional Questions

Tell me about a recent tough decision you had to make.

Tell me about a time when you had to inspire your team to achieve a major goal.

Tell me about a time when you faced an ethical dilemma.

Tell me about a time you had to bend the rules to achieve a desired result.

Additional Questions

Tell me about a time when you had to enforce management decisions that you were personally not in favor of.

Give an example of a time when you had to build enthusiasm in your team.

Describe a time when you had to share unpleasant news with someone at work.

Please join us for our upcoming student career webinars: