Upload
patrickjmorton
View
499
Download
0
Embed Size (px)
DESCRIPTION
A presentation Ashley Ransom and I did at the TexAAN conference 2011 and will present at NACADA Region 7 conference 2011. The presentation is about using appreciative advising to help a student overcome bad news and let the experience of choosing a second-choice major be a positive one.
Citation preview
SILVER MEDALSHelping Students Adjust to a Second-Choice Major
Patrick Morton – Texas State University – Round Rock Higher Education Center
Ashley Ransom – Texas State University – San Marcos
Outline:
Introduction Appreciative Advising Delivering the “Bad News” Helping Students Adjust to a Second-
Choice Major Conclusion Questions?
Appreciative Advising: An Overview
A series of steps or phases that “intentionally use positive, active, and attentive listening and questioning strategies to build trust and rapport with students.”
Bloom, J.L., Hutson, B.L., & He, Y. (2008) The Appreciative Advising Revolution. Champaign, IL: Stipes Publishing
Appreciative Advising Phases
Disarm – Put the student at ease by a warm welcome, a professional and comforting environment and giving your full attention
Discover – An attempt to find the values and strengths of the student by using positive inquiry and open-ended questions, active listening and reinforcement
Bloom, J.L., Hutson, B.L., & He, Y. (2008) The Appreciative Advising Revolution. Champaign, IL: Stipes Publishing
Appreciative Advising Phases
Dream – Encourage the student to let go of everything else and simply wish, then connect the dream with the values and strengths of the Discover phase
Design – Determine actionable goals and incremental steps needed to achieve what is put forth in the Dream phase
Bloom, J.L., Hutson, B.L., & He, Y. (2008) The Appreciative Advising Revolution. Champaign, IL: Stipes Publishing
Appreciative Advising Phases
Deliver – The follow-through of the Design phase, give the student positive support and encouragement as they move toward their goals
Don’t Settle – Encourage and help the student forward in the goals, a time to challenge the student to exceed their own expectations rather than simply meet them
Bloom, J.L., Hutson, B.L., & He, Y. (2008) The Appreciative Advising Revolution. Champaign, IL: Stipes Publishing
Think of a time when you may have used Appreciative Advising…
Share
*Disarm you with a smile…
*Smashing Pumpkins. (1993). Siamese Dream.
The Disarm Phase should be used every time you interact with a student but it is crucial when delivering
bad news.Advisor Tips:
1. Greet them warmly with your full body facing the student
2. Smile
3. Good posture, but not rigid
4. Remove distractions
Bloom, J.L., Hutson, B.L., & He, Y. (2008) The Appreciative Advising Revolution. Champaign, IL: Stipes Publishing
Advisor Tips continued
4. Maintain eye contact
5. Call student by name
6. Use teamwork pronouns when possible – “we” “us”
7. Small talk
8. Treat the student as you would have your son or daughter or best friend treated
Disarm Phase
Bloom, J.L., Hutson, B.L., & He, Y. (2008) The Appreciative Advising Revolution. Champaign, IL: Stipes Publishing
Delivering Bad News
Stick to the facts
If relevant use personal disclosure, it shows empathy and triumph over adversity
Focus on their potential, be sure to discuss the courses where they did well
Let Them Grieve
“If advisors quickly dismiss students’ voluntary or involuntary abandonment of their plans for the future and encourage
students to move on, advisors trivialize the predicament most students confront.
Perhaps in hindsight, most students will see their loss as “minor,” but for most it’s
anything but as they confront it.” ~ Maura Reynolds
Reynolds, M. M. (2004). Now What? Some thoughts on advising students in selective majors from a faculty member with no training as a counselor. Retrieved from NACADA Clearinghouse of Academic Advising Resources Web site: http://www.nacada.ksu.edu/Clearinghouse/AdvisingIssues/SelectiveMajors.htm
Recover with Discover
For the current advisor: “I think we need to figure out a Plan B”
For the new advisor:“I need to know what other majors are out there.”
Recover with Discover
How to utilize the Discover Phase
Use open-ended questions to discuss their passions and strengths: “What do you like to do?”
Let them ramble and actively listen, feed it back to them
Be non-judgmental and be authentic
Bloom, J.L., Hutson, B.L., & He, Y. (2008) The Appreciative Advising Revolution. Champaign, IL: Stipes Publishing
Recover with Discover
Disclose when appropriate
Affirm/rephrase what they say: “I am impressed by…”
Highlight initiative, praise proactive behavior
Don’t be afraid of silence
Emphasis on their potential
Bloom, J.L., Hutson, B.L., & He, Y. (2008) The Appreciative Advising Revolution. Champaign, IL: Stipes Publishing
Discover Phase Activity
Tell me about a time where you feel you made a difference.
Describe your most important
accomplishment as an advisor.
Pair up and discuss the following:
Discover Phase Questions for the Student
1. Describe three life events that have made you who you are
2. Since coming to this institution, what is something you have accomplished that you are proud of?
3. Who are the most important role models in your life? Why?
4. What qualities in these people do you hope to emulate?
Bloom, J.L., Hutson, B.L., & He, Y. (2008) The Appreciative Advising Revolution. Champaign, IL: Stipes Publishing
From Discover to Dream
LISTEN
Remind the student to be open to possibilities; there is more than one way to achieve their dreams
Looking for connections to the values and strengths revealed in Discover Phase
Dream Phase Tips for Advisors
Bloom, J.L., Hutson, B.L., & He, Y. (2008) The Appreciative Advising Revolution. Champaign, IL: Stipes Publishing
1. Think about one of your wildest dreams2. Narrow that down to a part you think would
actually be achievable3. Now, what would you need to know/have in order
to actually achieve this part of the dream?4. Name one step that you could do next week that
would move you towards your own dream
Dream Activity
Twenty years from now, you are on the cover of a magazine. What magazine is it?
When you were in grade school, what did you say you wanted to be when you grew up? What about now?
If salary, education and time were irrelevant, what would be your ideal job?
Dream Phase Questions for Students
Bloom, J.L., Hutson, B.L., & He, Y. (2008) The Appreciative Advising Revolution. Champaign, IL: Stipes Publishing
To Achieve the Dream…
•Your local Career Services Office
•Information on how to declare the new major
•www.rileyguide.com
Questions?
Resources:
Bloom, J.L., Hutson, B.L., & He, Y. (2008) The Appreciative Advising Revolution. Champaign, IL: Stipes Publishing
Reynolds, M. M. (2004). Now What? Some thoughts on advising students in selective majors from a faculty member with no training as a counselor. Retrieved from NACADA Clearinghouse of Academic Advising Resources Web site: http://www.nacada.ksu.edu/Clearinghouse/AdvisingIssues/SelectiveMajors.htm