INNOVATION CONFERENCE 2017

SIMPLIFYING OPERATIONSFOR FINANCIAL INSTITUTIONS WITH DIGITAL CONNECTED SERVICES

Venkat Ramamurthy, General Manager, Services Enablement, NCR

NCR Innovation Conference 2017: Confidential

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Pope John Paul – 2005

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3NCR Innovation Conference 2017: Confidential

Pope Francis - 2013

“Technology is a part of every experience”

Top 10 trends in Banking -2017, Capgemini

Macro Trends Driving and Enabling Digital Growth

4NCR Innovation Conference 2017: Confidential

Banks as a Platform (BaaP) is a complete shift in the banking business model, directly linking with FinTechs for their innovative solutions, enabling them to provide a one-stop shop for customers

78.8%Banking executives agree

on a FinTech Partnership

Banks Are Increasingly AdaptingPublic Cloud Services, as itprovides Flexibility and Agility

19.4%CAGR in IT spending for

Public Cloud Services

35-60%

Banks are looking to increasetheir Efficiency and Productivityby investing in Robotic ProcessAutomation (RPA)

Operational Expense

Reduction through RPA

$202B

Biometric authentication will help banks to combat identity theft, maketransactions more secure, and enhance the customer experience

Expected Value of

Cyber Security - 2020

Increasing digitization and connectivity has triggered an increase in incidents of data breaches, compelling banks to strengthen their security systems

$2.1B Estimated Cost of

breaches in 2019

Artificial Intelligence (AI) and cognitive technology enablebanks to speed up itsdigitization initiatives and provide targeted, customizedproducts and services

$19BAI enabled Hyper

Personalization$405B at Stake

Financial Institutions’ Strategic Priorities Aligned to Industry Trends

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Sales & Services Transformation

Virtual Tellers & Video Based Advisors

Cybersecurity

Connected & Targeted Advertising

Payments

$152B

$97B

$67B

$405B

$43B

$46B

Connect interactions across multiple

channels by enabling intelligent,

personalized customer interactions that

blend physical and virtual experience

Cx

Automate customer questions and

transactions with self-service channels;

increase employee productivity

Employee Productivity

Layered security management to mitigate

physical, logical and network threat

vectors and protect brand integrity and

customer experience

Defense in Depth

Deliver targeted advertising and

marketing through email, social media,

online advertising, mobile devices, and

ATM; Leverage Big Data Analytics

Hyper Personalization

Enable consumers to use mobile phones to

pay for products and services; improve

customer convenience; and capture

underbanked markets. Horizontal

improvements in network efficiency,

collaboration, etc.

Connected Payments

Digital Transformation Success

75%OF BUSINESSES WILL HAVE

DIGITAL TRANSFORMATION

2020

NCR Confidential 6

“To be part of that 30 percent, business and IT leaders must be ready and willing to innovate rapidly from a business model, business process and technology perspective.”

- Julie Short, Gartner

Support models not aligned to strategic priorities

No real time insights

Complex and inefficient business processes

Defense in depth not adequate

30%Success

70% Non-functioning and ineffective Self Service channel

Our Digital Flywheel Driving Connected EconomyElevate customer and consumer experience via secured digital experience

Partner Ecosystem

Leverage API +Service

Orchestration

Recommendation engine

New segmented and personalized

offers and products

Design better interactions to drive

higher loyalty

Predictive analytics & insights

Peer group benchmarking

Segmented transaction and

interaction analytics

Omni Channel Support Interaction

Micro Services

Real Time Personalization & Segmented Insights

Connected Devices

Managed

Services

Managed Services Strategic Investments 2017+$40M in YOY investment

01

Omni Channel Support

$10M +

02

Big Data Analytics

$5M +

03

AI/ Robotic Process

Automation

$2M +

04

IOT

$5M +

Fit-For-Purpose Managed Solutions for Community Financial Institutions

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SecureKnow that your ATM network and your customers are protected with industry leading security infrastructure, tools, and best practices.

MonitorOversee your ATM network to detect (and predict) faults. 7X24 coverage for monitoring ATM status. Single point of contact to initialize and escalate ATM operational service requests.

MaintainEnsure the basic health of your ATM network with reactive service and backup management. NCR does this by using the best-in-class tools and certified people leveraging industry benchmarked processes.

ManageManage your ATM network with a suite of carefully designed and executed ITIL-based environment, set-up, problem and account management activities.

Integrated Managed Solutions bundles to meet your expectations on ATM network

availability and security at a price to meet your budget.

FIELDMACHINE SERVICEDESK

MANAGED SERVICESCASE MANAGEMENT

INTELLIGENT ANALYTICS

MACHINE TO

MACHINE

FIELD

DELIVERY

INCIDENT MANAGEMENT

PROBLEM MANAGEMENT

CHANGE MANAGEMENT

END-POINT MANAGEMENT

HUMAN REMOTE RESOLVEMACHINE AUTO RESOLVE ONSITE CE RESOLVE

PREDICTIVE SERVICES INCIDENT MANAGEMENT AUTOMATED REMOTE

RESOLVE

DEPLOYMENT SERVICES HW MAINTENANCE SERVICES DEPOT SERVICES

MINUTESSECONDS HOURS/DAYS

Integrated Managed Service Delivery

Guest Experience | Store Availability & Profitability | Operational Efficiency

Value of Managed SolutionsWhen a customer moves from a Maintained environment to a Managed environment; they can experience…

11NCR Innovation Conference 2017: Confidential

Response % Met

Resolve % Met

3%

4%

Service Levels

Downtime Per Incident

Downtime Per Incident in PPM

18%

16% Parts Usage

4%

Availability

Outliers (Workorders > 24 hours)

3% Onsite + Travel Time

13%

First Trip Resolution %

2%

CFI Availability Improvement Journey

Monitor and MaintainBasic monitoring and maintenance of one of your most important customer touchpoints.

Enable and DefendPlus includes all the benefits of Par, with an additional layer of confidence through software image backup and updated physical and logical security.

Secure and InteractPremier includes all the benefits of Pro, and even greater security and back up capabilities with greater governance and management to deliver the premier experience your customers expect.

Predict Pro includes all the benefits of Plus, with the ability to predict and proactively manage incidents and problems before they impact the consumer experience. Drive greater continuity through regulated power to your ATM network

PARPLUS

PROPREMIER

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4 tiers, priced per ATM/month

Drives high ATM availability

Reduces security risk profiles

CFI Availability Improvement Journey

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You Can Experience:• Increased availability across the ATM channel• Fewer failed customer interactions• Reduced exposure across physical and logical threat vectors• Reduced total cost of ownership

12X7 HW maintenance

• 24X7 Monitoring• Parts Availability

improvement• SLA Management – Call

One• Remote Resolution• CE Dispatch Optimization

• Card Skimming Threat Mitigation

• Keeping SW stack compliant with Microsoft OS updates and APTRATM

updates.• Gold Disc Image Restoral

• Remote SW image restoral from 2nd Hard Disc partition

• Malware and application threat mitigation

• Lifecycle relationship mgmt.

• 20% SLM reactive work order conversion into predictive

• Mitigate power surges

Par Plus PremierPro

98.2%

98.5%

98.7%

99%

98.0% 200 bps 300 bps 200 bps 300 bps

Maintained Managed

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BoothExperience NCR Managed Services

Services and Security Operations

Center

“Finding and hiring new staff with the right skill set to manage our large fleet of ATMs and distributing software updates at that scale can be both challenging and expensive. By engaging NCR Managed Services, we reduce costs from taking these operations in-house, while leveraging the best talent and resources available.”

- Patti Melvin, AVP Citi National Bank

INNOVATION CONFERENCE 2017

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INNOVATION CONFERENCE 2017

APPENDIX

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MANAGED

POINTS OF

SERVICE

FIELD STOCKING

1,100+LOCATIONS AROUND

THE GLOBE

UNIQUE PARTSMANAGED

AND

MORE THAN

SUPPORTINGLANGUAGES

2015 IAOPOUTSOURCING

NON-NCRDEVICES

SERVICED

OFSERVICE

AVAILABILITY

15M

WE SERVICE A DEVICE

4SECONDS

600K+

2.6SECONDS

WE TAKE A CALL

180,000+

27001:2005

22301:2003

1002.5M

20M+

SERVICE

INCIDENTS

CUSTOMER ENGINEERS

13,00020,000SERVICES

PROFESSIONALS

IN

180+COUNTRIES

WORLD-WIDE

LOCAL

OPERATIONS

CENTERS

4

6.5M+CUSTOMER

DEVICESSERVICED

ISO CERTIFIED

VENDORSSUPPORTED

300

VIA REMOTESERVICE

MANAGEMENT

SERVICE

OPERATIONS

CENTERS

9

25

SERVICE REQUESTSREMOTELY RESOLVED

3M

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Integrated Managed Solutions Value Tiers

Par Plus Pro Premium

Monitor

7x 24 ATM Fault Monitoring - Reactive

7x 24 ATM Fault Monitoring - Proactive and Predictive

Advisory (Business Rules Health Check & Tuning)

Maintain

HW Maintenance (1st and 2nd Line)

Power Conditioning O O

Image X (Gold Disc) O

Image Back up and Restore

Secure

Physical Security (Skimming Protection)

Logical Security (WIN OS Updates, APTRA EDGETM Updates)

Logical Security (Whitelisting, Bios Mgmt.) O O

Manage

Incident Mgmt.(Escalation & Triage), Problem & Change Management

Remote Management

Configuration & Policy Management O O

Account Support

= Standard O = Optional

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Integrated Managed Solutions Highlights

• 7/24 Fault Monitoring: Automatic machine to machine real time alert notifications. Intelligent service request creation, automatic triage & escalation of service requests, and transaction monitoring.

• 7/24 Remote ATM Support: NCR @ Your Service is a secure easy-to-use, web-based tool that provides you direct access to NCR’s worldwide support infrastructure 24 hours a day, 7 days a week.

• 7/12 Maintenance Coverage: First Line Maintenance/ Single line Maintenance (SLiM), Second line maintenance.

• Account Support

In addition to Par,

• Skimming Protection: Protects against card skimming attacks and skimming alert management.

• Software Updates: Microsoft OS and APTRA™ (4 x Year)

• Gold Disc (Image X): Creation of ATM Image X (2 x Year) that is distributed and stored locally at the ATM or branch resulting in significant decreases in repair/restore time for issues requiring software

In addition to Plus,

• Predictive Services: Anticipate problems based on machine learning algorithm and big data on ATM components before they happen and perform full diagnosis and service dispatch if required before your consumer experience is impacted. Machine learning and service intelligence.

• Power Conditioning: Cleans and stabilizes facility power to the ATM. Address up to 70% of power anomalies both from the internal environment and out-side world with an isolated transformer with surge protection.

In addition to Pro,

Image Backup and Restore: Backup your SW application image (52 x Year) on your secondary partition of hard drive via a single, centralized management console. Universal Restore, Disk Imaging Technology, Centralized management, compression & deduplication, multiple backup destinations.

Application Whitelisting: Protects the software environment against unauthorized updates and malware. Zero-day protection, centrally monitored and managed.

BIOS Configuration Management: Remotely lock down your ATMs against attacks from external media, such as a CD or USB, attempting to boot directly at the ATM. With the updated BIOS, attempts to boot from an external drive will be stopped.

Par Plus PremierPro

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