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Skype for Business Case StudyHardy MyersPresident & CEO, AVST

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Who We Are

• Communications Software Developer, Founded 1982

• 20 Million Users Worldwide

• Primary Locations:Orange County, Seattle, UK, Canada

• Best-of-Breed UC Applications with focus on Mobility, Voice, Business Process and Call Center

• Broadest UC Interoperability on Market

Every Industry. Any Size.

20 Million Users in Action.We build business communications applications

that are the roadmap to your digital future.

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16%

Scenario #1

Migrate to Skype for Business Over Time(Skype for Business in a branch office, department, while

co-existing with current PBX infrastructure)

Scenario #2

Rip and Replace(Skype for Business as sole call control solution)

Source: InfoTrack: End-user Primary

Research, 2Q2014. T3iGroup

84%

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Key Facts:

• 1 of 14 authorities in London

• 303,000 residents

• 3,500 members of staff

High Level Requirements

• Replace PBX - Avaya/Nortel CS1000 with Microsoft Skype for Business

• Allow remote working and support a more mobile workforce

London - Local Government

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• Customer understood their requirements

• Level of detail unusual

• Skype for Business challenges understood

• But not viewed as a negative

• AVST’s CX-E accepted as the best way to

address the challenges by the customer

• During system demos CX-E consistently met

challenges

• Use case flexibility was the highlight

• The migration enablement story resonated

strongly with Customer

Situation

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Interoperability

For Migration To

Voicemail

For

Mobility

For

Challenges for Migration to Skype for Business

Automated

Attendant/IVR For

Contact Center

For

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Migration to Skype for Business

• First, AVST’s CX-E was integrated to Avaya so users could start using CX-E mobile features and all features deployed

• Second, deployed Skype for Business for IM and Presence

• Finally, users migrated from Avaya to Skype for Business for PBX replacement

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Automated Attendant/IVR (Call Routing Scenarios)Of the customer’s 11 call routing scenarios, Skype for Business could only address one easily.

AVST’s CX-E was able to deliver them all and some on the ‘fly’ during the demo.

Addressed Some Requirements

Addressed All Requirements

9% 100%Completion of CriticalCall Routing Scenarios

Completion of CriticalCall Routing Scenarios

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Voicemail Compliance

• Keeps voicemails out of Exchange

• Enables separate retention policy for voicemails and emails

Voicemail For

Only Alternative Voicemail

solution for Skype for Business to resolve

customers’ compliance concerns.

Exchange

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Unified mobile experience across their

evolving PBX landscape - Avaya to Microsoft

• Personal Assistant ensures calls are

delivered to the right device - leveraging

location and calendar presence

• Unified Messaging

• Speech for automated attendant, internal

directory and user control

Mobility

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Options for Contact Centers

FUNCTIONALITY

CO

ST

CONTACTCENTERS

INFORMAL CALL CENTERS

RESPONSE GROUPS

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64 Port AVST CX-E with:

• Skype for Business & Avaya CS1000 Integrations

• Speech

• Disaster Recovery/Business Continuity Package

• 3,500 Unified Messaging Clients

• 3,500 Personal Assistant Clients

Economic of Project

VAR Economics at MSLP

• CAPEX – Core system: $ 250,000

• OPEX – User licenses: $ 75,000 (per year)

• Services: $ 125,000

• Five year revenue to VAR: $ 750,000(includes maintenance)

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Headquarters - Orange County, California

Applied Voice & Speech Technologies, Inc.

27042 Towne Centre Drive, Suite 200

Foothill Ranch, California 92610-2810

Phone: (949) 699-2300

Fax: (949) 699-2301

Toll-Free: (866) 368-0400

Engineering, Testing and Support Facilities

Victoria, Canada

Applied Voice & Speech Technologies, Inc.

645 Fort Street, Suite 107

Victoria, BC V8W 1G2 Canada

Phone: (250) 412-1240

Fax: (250) 412-1238

Thank You

Europe, Middle East & Africa Headquarters

Applied Voice & Speech Technologies, Ltd.

The Pinnacle

Central Court, Station Way

Crawley RH10 1JH

United Kingdom

Phone: +44 (0) 870 444 8403

Fax: +44 (0) 152 788 8842

Technical Support: +44 (0) 870 444 8408

Engineering, Testing and Support Facilities

Seattle, Washington

Applied Voice & Speech Technologies, Inc.

20000 North Creek Parkway, Suite 200

Bothell, WA 98011-8228

Phone: (425) 951-1600

Fax: (425) 951-1597

Copyright © 2015 AVST | All Rights Reserved | www.avst.com | Email: info@avst.com