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Troubleshooting

Clarity User Training

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Check available sources first Use F1 for context help

Check the available manuals PDF manual versions on installation CD or for download

Check the FAQ and E-mail Conference on our web pages

Technical support

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For datastation connected to internet and e-mail Send Report by E-mail Check for Updates first

a message will be generated containing diagnostic files. Add the eventuall *.dmp files generated

add your comments and append files (chromatograms, sequence etc.) causing problems and send it

Technical support – INTERNET xxx nejaky spatny odsazeni

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Standalone Datastation Check for Updates first

on www.dataapex.com in Downloads, Product Updates section

you need to registered first Send Report by E-mail

include the following files from Clarity directory: systeminfo.txt clarity.cfg badtrace.txt all *.dsk files all *.dmp files

include the following files from Clarity\log directory yyyy_mm_dd.audit for last two days

add your comments and append files (chromatograms, sequence etc.) causing problems and send it

Technical support

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systeminfo.txt info about station (version, serial number, operating system,

recognized hardware)

clarity.cfg configuration file

badtrace.txt bugs recorded by Clarity

all *.dsk files user preferences

all *.dmp files detailed bug records

yyyy_mm_dd.audit for last two days audit trail

add your comments and append files (chromatograms, sequence, etc.) causing problems and send it

Essential information

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About box informations

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Station starts in DEMO mode HW key not found

Wrong serial number

Trial expired

....

Message indicating the problem

Most common problems

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Station starts in DEMO mode Wrong serial number

User code problems

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Station in DEMO mode HW key not found

INT7 board not found

Check and eventually reinstall the drivers in Windows Device manager

The correct drivers are located in the HW_drivers subfolder

Driver problems

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Inactive Data Acquisition window Int7 board not installed Int7 board not configured on instrument

Most common problems

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Reset All

Restore default

Toolbars, menu or table problems