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Smart Grid – Enabler of the Smart Utility Enterprise
SmartGrid Middle East – Dubai – December 2010
Bastian Fischer, Oracle Utilities Global Business Unit EMEAVice President and General Manager
© 2010 Oracle Corporation – Proprietary and Confidential
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions.The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
Safe Harbor
5© 2010 Oracle Corporation – Proprietary and Confidential
Context for Smarter UtilitiesSmart Metering and Smart Grids Agendas
Vs
Vs
6© 2010 Oracle Corporation – Proprietary and Confidential
Smart Utility Enablement Key Energy Business Processes
7© 2010 Oracle Corporation – Proprietary and Confidential
Smart Utility Enablement Key Energy Business Processes
8© 2010 Oracle Corporation – Proprietary and Confidential
(1) PlanningCompeting more effectively
• Dynamically assess consumers patterns and segmentations– Understanding customer groups, patterns, consumption ways, energy management
ability, buying patterns– Continuous portfolio and market analysis
Social & Demographic Care Data
Marketing Data
Consumption, Usage, Tariff Data
Financial Data
Demand response, Home Services
Customer ValueUnderstand the Market
Understand the Customers
9© 2010 Oracle Corporation – Proprietary and Confidential
(1) Strategic MarketingCompeting more effectively
• Dynamically plan and execute sales campaigns for new enrollments and up-sales within the current customer base
– Plan product and services marketing based on detailed customer view, such as Real Time Decision (RTD)
– Design and cross sell products and services – including 3rd Parties– What if scenarios for customer self-check
Mobile
Web
HomePlan, Design, Structure Campaigns
10© 2010 Oracle Corporation – Proprietary and Confidential
(1) Strategic MarketingCompeting more effectively
• Plan, Assess Profitability and performance– For campaigns and customer contracts
• Identify, Anticipate & Reduce churn– Develop service quality perception & loyalty
Understand the Customer Portfolio, the accessible
marketOptimize Customer Value
11© 2010 Oracle Corporation – Proprietary and Confidential
Smart Utility Enablement Key Energy Business Processes
12© 2010 Oracle Corporation – Proprietary and Confidential
(2) Operational Customer EnrollmentIncrease Competitiveness and Enroll Rates
• More Accurate –– Segmentation of customer according to usage– Differentiate offers based on ACTUAL usage patterns– Target ‘best-offer’ packages depending on market niches
Current customer view
Standard Load Profiles Market Prices
12.2 €
Customer Prices
13© 2010 Oracle Corporation – Proprietary and Confidential
(2) Operational Customer EnrollmentIncrease Competitiveness and Enroll Rates
• More Accurate –– Segmentation of customer according to usage– Differentiate offers based on ACTUAL usage patterns– Target ‘best-offer’ packages depending on market niches
Individual Customers
Actual Load Profiles
15.4 €
8.1 €
Market Prices
Individual Prices
10.4 €
14© 2010 Oracle Corporation – Proprietary and Confidential
(2) Operational Customer EnrollmentIncrease Competitiveness and Enroll Rates
• Achieving better prices & more margins –– Settlement against actual consumption required– Ability to better forecast – impact consumption
reduces risk premiums
Accurate Customer View &Segmentation
Supply Cost Optimization
Accurate Risk Premiums
Accurate Energy Supply Cost
Settlement based on actual interval data
Customer Saving
Margin increase
* PSEGMyPower Pricing Pilot
15© 2010 Oracle Corporation – Proprietary and Confidential
(2) Operational Customer EnrollmentIncrease Competitiveness and Enroll Rates
• Supporting new energies –– Model impact of Micro generation or EV in contract
• Fast & Automated Enrollment – PERFECT ORDER strategies– End-to-end Electronic and flawless Change of supplier process
• Living Contracts –– Continuous contract assessment & selling
* ERA / engage consulting
Customers becoming Prosumers Perfect Order and Market Flows
16© 2010 Oracle Corporation – Proprietary and Confidential
Smart Utility Enablement Key Energy Business Processes
17© 2010 Oracle Corporation – Proprietary and Confidential
(3) Customer Care, Attention & BillingSupporting Innovation and Reduced Cost-to-serve
• Complex, high volumes interval data based billing –– Shift towards multimillion interval based billing, including MG and DR– Meter-to-cash IT systems revamp to push mode
meter CIS Customer
meter CIS Customer
monthly monthly
NRT to daily On demand
Drastic Billing Processing Explosion In the flow -interactive Meter to Bill
18© 2010 Oracle Corporation – Proprietary and Confidential
(3) Customer Care, Attention & BillingSupporting Innovation and Reduced Cost-to-serve
• Active customer management –– Contracts need to be operated
• Advanced Multichannel customer management and interaction –– Multichannel extended one view of the customer– Revenue Up sell – REAL TIME DECISIONING - critical for customer lifetime value– Energy Usage visualization and advisory
Multichannel interaction drives new revenues Multichannel management cost cutting
19© 2010 Oracle Corporation – Proprietary and Confidential
(3) Customer Care, Attention & BillingSupporting Innovation and Reduced Cost-to-serve
• AMI Based prepay –– Painless and Token less Prepayment
US Utility Example
Customer can manage their contract WHEN and WHERE they like
Increased Adoption for numerous applications World Wide
20© 2010 Oracle Corporation – Proprietary and Confidential
(3) Customer Care, Attention & BillingSupporting Innovation and Reduced Cost-to-serve
• AMI Based prepay –– Painless and Token less Prepayment
US Utility Example
2530
CIS
21© 2010 Oracle Corporation – Proprietary and Confidential
(3) Customer Care, Attention & BillingSupporting Innovation and Reduced Cost-to-serve
• AMI Based prepay –– Painless and Token less Prepayment
US Utility Example
2530
CISPAY
22© 2010 Oracle Corporation – Proprietary and Confidential
Smart Utility Enablement Key Energy Business Processes
23© 2010 Oracle Corporation – Proprietary and Confidential
(4) Sourcing & Portfolio ManagementIntegrating customers into Energy Markets
• Two way contract operation –– You pay for what you use and when you use– You get rewarded if you do something– Will need to model more complex contracts– Assess daily customer portfolio profitability and contracts
Legacy Retail Operations
Profitability = theoretical / SLP, no contract operation
Smart Retail Operations
Profitability = actual load versus sourcing price curve, Signals /
Messages directly impact profitability
SourcingSalesCustomer SourcingSalesCustomer
24© 2010 Oracle Corporation – Proprietary and Confidential
(4) Sourcing & Portfolio ManagementIntegrating customers into Energy Markets
• Accurate and active Position Management –
– Updating your forecast based on Demand data from Hour – 1 sample customers
– Optimize your demand portfolio position intraday, and balance actively through DSM/DR
Overall Portfolio Consumption Forecast
Bi Annual Register Reads
Energy & Imbalance Cost
25© 2010 Oracle Corporation – Proprietary and Confidential
(4) Sourcing & Portfolio ManagementIntegrating customers into Energy Markets
• Accurate and active Position Management –
– Updating your forecast based on Demand data from Hour – 1 sample customers
– Optimize your demand portfolio position intraday, and balance actively through DSM/DR
Intraday position forecasting
Intraday Reference customer Sampling
Intraday DR/Peak
Price Events
Intraday Direct Contr.
Load
Reduced Imbalance and Average Energy Cost
26© 2010 Oracle Corporation – Proprietary and Confidential
(4) Sourcing & Portfolio ManagementIntegrating customers into Energy Markets
• Develop virtual power plant trading capabilities
– Aggregation of controllable load can be marketed on short term wholesale markets or even System services
MG/DG Service Aggregator
System Services Energy Pool
27© 2010 Oracle Corporation – Proprietary and Confidential
Smart Utility Enablement Key Energy Business Processes
28© 2010 Oracle Corporation – Proprietary and Confidential
IT Impact Assessment view for UtilitiesSmart Enablement for Utilities
Customer Care & Billing
Pricing & Quotations
Portfolio Management &
Sourcing
Self Service
Customer relationship &
Analytics
DBX 3000+X 3000+
X 100+X 100+
Data Volumes
Transaction Volumes
Meter Data Management
Interval Data, Complex Billing, Self Service &
Settlement support
Interval Data, Complex Billing, Self Service &
Settlement support
Extended One stop, multichannel contract
operation, and services marketing
Extended One stop, multichannel contract
operation, and services marketing
Advanced Analytics, and Cross Selling
Capabilities (RTD)
Advanced Analytics, and Cross Selling
Capabilities (RTD)
Retail to Wholesale advanced integration
Retail to Wholesale advanced integration
Advanced Pricing and contract management
from C&I practices
Advanced Pricing and contract management
from C&I practicesContract
Operation & Monitoring
Ability to ‘operate’contracts (price
signals, DR, MG)
Ability to ‘operate’contracts (price
signals, DR, MG)
Complex billing and contracts
Complex billing and contracts
29© 2010 Oracle Corporation – Proprietary and Confidential
Deregulation
Context for Smarter UtilitiesSmart Metering and Smart Grids Agendas
Vs
Vs
&
&
31© 2010 Oracle Corporation – Proprietary and Confidential
CUSTOMER PERSPECTIVE
“Oracle Utilities solutions were our number one choice because they enable rapid deployment and have the flexibility we need to make rapid changes to the data model.”Keith Hock, Supervisor, Transmission Services Business Center
RESULTS
•Enabled Ameren to rapidly profile and aggregate data for more than 2.5 million meters•Enabled the company to perform at least four settlement statements per day and up to 12 prior to weekends and holidays •Gained the ability to balance the entire territory (an approximately 10,000 Megawatt system) to within 5 Megawatts for every hour
COMPANY OVERVIEW• One of the largest investor-owned electric and gas utilities in the
United States• Provides energy services to 2.4 million electric and nearly 1
million natural gas customers • Industry: Utilities• Employees: 9,000 • Revenue: US$7.8 billion
CHALLENGES/OPPORTUNITIES• Aggregate and profile customer-level meter data quickly to
facilitate accurate analysis of consumption and enhance agility in responding to changes in demand
• Deploy a single, integrated system capable of forecasting, profiling, and aggregating meter reads within a short amount of time
• Provide the ability to determine an accurate and fair allocation of Unaccounted For Energy (UFE) within Ameren territory
• Ensure the ability to customize the solution independently todayand in the future
SOLUTIONS• Oracle Utilities Billing Component• Oracle Utilities Load Profiling and Settlement• Oracle Utilities Meter Data Management
Ameren Corporation Automates Data Profiling for More than 2.5 Million Meters
32© 2010 Oracle Corporation – Proprietary and Confidential
CUSTOMER PERSPECTIVE
“With Oracle Utilities Meter Data Management, we will be able to support one of the largest AMM deployments in European history. The Oracle solution will help us to provide our customers with advanced options including consumption profiles as well as consumption information online -ultimately allowing the consumer to make more informed decisions about their energy use.”
Delio Svaluto Moreolo, Metering Department, Acea Distribuzione S.p.A
RESULTS
•Single Source of truth for metering data – with full auditability of data versions and editions
COMPANY OVERVIEW• ACEA is the 2nd largest Italian Electricity Distributor. The are the
Distribution Concession for 1.5 Million meters in Rome with 8 Millions gas meters.
• Industry, Utilities
CHALLENGES/OPPORTUNITIES• Monthly readings mandated by Italian law• TOU• Real time customer access to their consumption data• Customer services improvements • Fraud reduction and Network Management Improvement
SOLUTIONS• Interfaces to Metering Systems: Dial up C&I meters, AMI meters
with interval data, Manually read meters with register reads• Validation – Edition – Estimation• Balance Perimeter Calculations• Calculation of Area Residual Load and Profile per Supplier• Data Publication to Suppliers• Interface with billing systems for consumption data and standing
data
Italy’s Acea Distribuzione to Power Automatic Meter Management Project for 1.6 Million Meters
33© 2010 Oracle Corporation – Proprietary and Confidential
CUSTOMER PERSPECTIVE
“Oracle Utilities Meter Data Management enables Metrix to provide better quality metering data to our retail customers.”Emma Collier, Enterprise Manager
RESULTS
•Provided better quality meter data to retailers to improve services and protect revenue•Gained the ability to obtain meter readings on a daily basis rather than monthly•Enabled estimates to be provided on a more granular level, which allowed retailers to provide consumers with more accurate bills•Adhered to compliance guidelines to dictate how metering data is supplied to retail customers
COMPANY OVERVIEW• Provider of electricity metering and associated services to
retailers in Auckland, New Zealand • Industry: Utilities• Employees: 100 • Revenue: Not disclosed
CHALLENGES/OPPORTUNITIES• Deploy a robust meter data management system that supported
the rollout of new smart meters• Adhere to compliance guidelines that establish how metering
information from multiple systems is supplied to retailers
SOLUTIONS• Oracle Utilities Meter Data Management
Metrix Improves Service to Retailers with Automated Meter Management System
34© 2010 Oracle Corporation – Proprietary and Confidential
CUSTOMER PERSPECTIVE
RESULTS
•Once an hour relationship with 6 Million customers•3.6 Billion electric meter reads/month, plus 150M electric status reports/month•150M gas meter reads/month, plus 150M gas status reports/month•Support 7 years of historical data (3 years on-line, 4 years archived)•300x increase in storage
COMPANY OVERVIEW• California based company founded in 1905, it is one of the
largest combination of natural gas and electric utilities in the US• Industry: Utilities• Employees: 20,000
CHALLENGES/OPPORTUNITIES• Provide a multi-step billing solution that integrates with several
systems including head-end systems, meter data management systems
• Solution needs to provide critical peak pricing and dynamic pricing- Real –Time pricing
• Solution needs to measure, bill, collect processes to support meter reading, meter data management, rendering of bills, customer records, credit and payment processes
• Solution must provide Contact Center and Front Counter Support to customer transactions such as start/stop and account status
• Solution must provide scheduling and dispatching of customer field orders
SOLUTIONS• Oracle Utilities Customer Care and Billing
PG&E Smart Meter
36© 2010 Oracle Corporation – Proprietary and Confidential
Smart Utility Evolution
Planning & Pilots
SummaryBills
DemandResponse
DistributionAutomation
AutomatedMeter Reading
Federal & State Policy
Now10-years ago 10-years
AdvancedMetering
Infrastructure
Time of UsePricing
Critical PeakPricing
AdvancedDistributionManagement
Systems
SmartMeters
Home AutomationNetworks
SmartAppliances
DistributedGeneration
ElectricityStorage
MicroGridBalancing
Real-TimePricing
ElectricVehicles
Regulatory Approvals
37© 2010 Oracle Corporation – Proprietary and Confidential
Oracle for Utilities Solution Footprint
INFRASTRUCTURE
Middleware Integration, Business Process Design, Orchestration and MonitoringMiddlewareMiddleware Integration, Business Process Design, Orchestration and Monitoring
Technology Spatial, DatabaseTechnologyTechnology Spatial, Database
CORPORATE ADMINISTRATION
FinancialsFinancialsFinancials ProcurementProcurementProcurement FacilitiesFacilitiesFacilities Human ResourcesHuman ResourcesHuman Resources Supply ChainSupply ChainSupply Chain …More……MoreMore
BUSINESS OPERATIONS
Assets & WorkAssets & Work
SupplySupply
Field ServiceField Service
NetworksNetworks
MeteringMetering
ProjectsProjects
BUSINESS INTELLIGENCE
FinancialFinancial
OperationalOperational
TransactionalTransactional
CUSTOMERS
BillingBillingCustomer RelationsCustomer Relations
39© 2010 Oracle Corporation – Proprietary and Confidential
Spatial and Utilities Analytics: Powered by OBIEE
Utility Customer Management Portals and Apps
Utilities Integration Platform: Powered by Fusion Middleware
Oracle Utilities “Smart Grid” Appliance: Powered by Exadata
…leveraging open standards technology for integration…
…running on the world’s best hardware
Interoperable applications on a smart platform…
Enabling new consumer models with Self Service and BI…
Architecture for the Transformational Utility
Customer Meter Grid
Smart Grid Gateway
40© 2010 Oracle Corporation – Proprietary and Confidential
Oracle Utilities Smart Grid GatewayInnovation for the new Utilities Architecture
INTRODUCING: The link between the mission critical systems and the ‘equipment’ that powers them
– Interoperability, easy to upgrade and maintain– Extensible to meet utility business processes
– Security enabled applications built for the designed with security build in
– Standards based data formats (CIM)
– Abstracted transactions to cater for the smart devices in the field– Process driven transactions across all applications
– Expandable for the next generation of devices
41© 2010 Oracle Corporation – Proprietary and Confidential
Smart Grid Gateway: the link between the mission critical systems and the ‘equipment’ that powers them
Smart Grid Gateway: - provides a timely flow of usage data and status and control messages. - orchestrates events like special reads and disconnects, - detects potential power quality problems and meter tampering. - coordinates work across every type and brand of meter - utilizes all types of meter communications infrastructures
Smart Grid Gateway
Smart Grid Gateway
© 2010 Oracle Corporation – Proprietary and Confidential
Smart Solution Platforms for Today’s Transformational Utility
REQUIREMENT ORACLE CAPABILITY THE ORACLE DIFFERENCE
Have meter data and communications connected to
back office application
Smart Meter Platform
Integrated, best-of-breed platform from meter to web with minimal data duplication and the ability to respond to events
Have a single view of the customer with the right information
Smart Customer Platform
Best-in-class interoperable applications for customer management from billing and customer care to energy management
Have an overarching authority for the network to seamlessly
carry out outage and distribution functions
Smart Grid Platform
Best-in-class outage and field crew management as well as
distribution management to realize the self healing grid
© 2010 Oracle Corporation – Proprietary and Confidential
Smart Solution Platforms for Today’s Transformational Utilities
REQUIREMENT ORACLE CAPABILITY THE ORACLE DIFFERENCE
Have meter data and communications connected to
back office application
Smart Meter Platform
Integrated, best-of-breed platform from meter to web with minimal data duplication and the ability to respond to events
Have a single view of the customer with the right information
Smart Customer Platform
Best-in-class interoperable applications for customer management from billing and customer care to energy management
Have an overarching authority for the network to seamlessly
carry out outage and distribution functions
Smart Grid Platform
Best-in-class outage and field crew management as well as
distribution management to realize the self healing grid
© 2010 Oracle Corporation – Proprietary and Confidential
Oracle’s Smart Meter PlatformMeeting the needs of tomorrow’s utility today
• Oracle Utilities Meter Data Management. It manages the influx of aggregate and interval consumption data from every class of customer and feeds processed information—ready to use—to every application that needs it.
• Oracle Utilities Business Intelligence for Meter Da ta Management. It gives utility staff and executives a fast, easy way to track program achievements, usage trends, revenue protection activities, status, configuration and device confirmation in near real time.
• Oracle Utilities Smart Grid Gateway. It handles all the back-and-forth messaging between utility applications and meters—of any type or brand.
• Oracle Utilities Customer Communications. It combines customer self-service with an easy, intuitive way for customers to examine their energy and water use, try out what-if scenarios, and manage programs, with web or phone.
© 2010 Oracle Corporation – Proprietary and Confidential
Smart Solution Platforms for Today’s Transformational Utilities
REQUIREMENT ORACLE CAPABILITY THE ORACLE DIFFERENCE
Have meter data and communications connected to
back office application
Smart Meter Platform
Integrated, best-of-breed platform from meter to web with minimal data duplication and the ability to respond to events
Have a single view of the customer with the right information
Smart Customer Platform
Best-in-class interoperable applications for customer management from billing and customer care to energy management
Have an overarching authority for the network to seamlessly
carry out outage and distribution functions
Smart Grid Platform
Best-in-class outage and field crew management as well as
distribution management to realize the self healing grid
© 2010 Oracle Corporation – Proprietary and Confidential
Oracle’s Smart Customer PlatformMeeting the needs of tomorrow’s utility today
• Oracle Utilities Customer Care and Billing. It manages the interaction with your customer, from enrollment, and participation in energy efficiency programs, interval billing. The main functions are configurable allowing you to easily develop new plans and get them to market earlier.
• Oracle Utilities Business Intelligence for Customer Care and Billing. It gives utility staff and executives a fast, easy way to track program achievements, customer trends, status of collections and status of field activities.
• Oracle Utilities Smart Grid Gateway. It handles all the back-and-forth messaging between utility applications and smart devices such as electric vehicles, in home displays — of any type or brand.
• Oracle Utilities Customer Communications. It combines customer self-service with an easy, intuitive way for customers to examine their energy and water use, try out what-if scenarios, and manage programs, with web or phone.
© 2010 Oracle Corporation – Proprietary and Confidential
Smart Solution Platforms for Today’s Transformational Utilities
REQUIREMENT ORACLE CAPABILITY THE ORACLE DIFFERENCE
Have meter data and communications connected to
back office application
Smart Meter Platform
Integrated, best-of-breed platform from meter to web with minimal data duplication and the ability to respond to events
Have a single view of the customer with the right information
Smart Customer Platform
Best-in-class interoperable applications for customer management from billing and customer care to energy management
Have an overarching authority for the network to seamlessly
carry out outage and distribution functions
Smart Grid Platform
Best-in-class outage and field crew management as well as
distribution management to realize the self healing grid
© 2010 Oracle Corporation – Proprietary and Confidential
Oracle’s Smart Grid PlatformMeeting the needs of tomorrow’s utility today
• Oracle Utilities Network Management – Outage Management manages the communication and mapping of outages, dispatching trucks to ensure the restoration period is as sort as possible, assisting the utility to manage it’s key indicators.
• Oracle Utilities Network Management – Distribution ManagementSystem leverages real-time field sensors & controls to optimize grid operations for reliability, efficiency, capacity constraints, losses, voltage profile, etc, leading to the vision of the self healing grid
• Oracle Utilities Business Intelligence for Network Management. It gives utility staff and executives a fast, easy way to track program achievements, usage trends, revenue protection activities, status, configuration and device confirmation in near real time.
• Oracle Utilities Customer Communications. It combines customer self-service with multiple channels to communicate outage received and restored messages to customers, via web or phone or email. The applications are extensible and configurable to ensure that yourmessage is where it belongs, in front of your customers
© 2010 Oracle Corporation – Proprietary and Confidential
Spatial and Utilities Analytics: Powered by OBIEE
Utility Customer Management Portals and Apps
SOAProcess
Utilities Integration Platform: Powered by Fusion Middleware
Oracle Utilities “Smart Grid” Appliance: Powered by Exadata
Meter Customer Workforce
…leveraging open standards technology for integration…
…running on the world’s best hardware
Industry recognized suite on a common platform…
Enabling new consumer models with Self Service and BI…
49
So where are we today?
© 2010 Oracle Corporation – Proprietary and Confidential
SCADASCADA
Oracle UtilitiesSmart Utility Process Map
Complex Billing
Complex Billing
Portfolio Management
Portfolio Management
Load AnalysisLoad Analysis
Load Profile & Settlement
Load Profile & Settlement
TransactionsTransactions
Work & Asset Management
Work & Asset Management
Mobile Workforce
Mobile Workforce
Real Time SchedulerReal Time Scheduler
Distribution ManagementDistribution Management
Outage Management
Outage Management
Customer Care & Billing
Customer Care & Billing
Rate DesignRate
Design
ForecastingForecasting
CommunicationCommunication
Distributed GenerationDistributed Generation
Micro Generation
Micro Generation
Home Appliances
Home Appliances
MetersMeters HAN -Gateways
HAN -Gateways
VDUsVDUs
Customer Attention & relationship
Customer Attention & relationship
Self-ServiceSelf-Service
AutomationAutomation
GISGISTransport
ManagementTransport
Management
Premises Field Work Networks
Markets
Customers
Meter Data ManagementMeter Data
Management
EV’sEV’s
EV ChargingInfrastructure
EV ChargingInfrastructure
Smart Grid GatewaySmart Grid Gateway
Demand responseDemand response
Quotations ManagementQuotations
Management
© 2010 Oracle Corporation – Proprietary and Confidential
SCADASCADA
Oracle UtilitiesOracle Utilities Application Platform
•Complex Billing
•Complex Billing
•Portfolio Management
•Portfolio Management
• Load Analysis
• Load Analysis
•Load Profile & Settlement
•Load Profile & Settlement
•Transactions•Transactions
• Work & Asset Management
• Work & Asset Management
•Mobile Workforce•Mobile
Workforce
• Real Time Scheduler
• Real Time Scheduler
•Distribution Management•Distribution Management
•Outage Management
•Outage Management
• Customer Care & Billing
• Customer Care & Billing
•Rate Design•Rate
Design
•Forecasting•Forecasting
CommunicationCommunication
Distributed GenerationDistributed Generation
Micro Generation
Micro Generation
Home Appliances
Home Appliances
MetersMeters HAN -Gateways
HAN -Gateways
VDUsVDUs
•Customer Attention & relationship
•Customer Attention & relationship
•Self-Service•Self-Service
AutomationAutomation
GISGISTransport
ManagementTransport
Management
Premises Field Work Networks
Markets
Customers
•Meter Data Management•Meter Data
Management
EV’sEV’s
EV ChargingInfrastructure
EV ChargingInfrastructure
•Smart Grid Gateway•Smart Grid Gateway
•Demand response•Demand response
•Quotations Management•Quotations Management
© 2010 Oracle Corporation – Proprietary and Confidential
Oracle UtilitiesOracle Utilities Integration Platform
• Oracle Integration Platform for Utilities– The horizontal + utilities vertical foundation pack covers typical utilities
business functions that are documented by standards such as CIM.
– Deliver end-to-end business processes on top of the foundation:
Abbreviations : WAM = Work and Asset Management // MWM = Mobile Workforce Management // SGG = Smart Grid Gateway
CC&B = Customer Care and Billing // NMS = Network Management System // QM = Quotation Management // MDM = Meter Data Management
Oracle Enterprise Information Management Strategy
Add
Cur
rent
Std
s.
AIA Foundation Pack Canonical Model Library
•Oracle EBOs
•Utility EBOs
•IEC CIM Objects
•Open SG
•MultiSpeak
SGGSGG
© 2010 Oracle Corporation – Proprietary and Confidential
Process: Top to Bottom Support for Utilities
Leading Enterprise Software Vendor• #1 in CRM, HCM, EPM, Middleware, and more
• Most scalable, reliable, secure infrastructure• Most complete range of on-demand and
on-premise deployment options
Built-In Utilities Capabilities• Interval based pricing (real time, TOI, CPP, event)• Industry Standard VEE
• Integration with smart devices
• Self Healing Grid
• Field workforce optimization
Largest Software Assistance Team• 64,500 development, support, and services professionals
• 145 countriesServersServers
& Storage& Storage
OperatingOperatingSystem & VMSystem & VM
DatabaseDatabase
MiddlewareMiddleware
ApplicationsApplications
ConsultingConsulting
SupportSupport& Training& Training
© 2010 Oracle Corporation – Proprietary and Confidential
Oracle is ready to partner with you
on your Smart Grid journey.
BASTIAN FISCHERVice President and General ManagerUtilities Global Business Unit EMEA
Utilities Global Business UnitEurope – Middle East – Africa
Portes de la Défense,15 bd Charles de Gaulle92715 Colombes Cedex, France
Tel: +33 1 57 60 84 78Cell: +33 6 37 23 33 [email protected]
© 2010 Oracle Corporation – Proprietary and Confidential
Oracle Corporation
Scale• $24.2B in TTM revenue for Oracle• #1 in 50 product or industry categories• 370,000 customers in 145 countries• 30,000 partners • $40B on 60+ acquisitions, since 2005• 106,000 employees• 10 million developers in Oracle online communities
Innovation and Investment• 29,000 developers and engineers• 15,500 customer support specialists, speaking 27
languages• 20,000 implementation consultants• 1 million students supported• 870 independent Oracle user groups with 355,000
members
Revenue represents March 1, 2009 – February 28, 2010
© 2010 Oracle Corporation – Proprietary and Confidential
Oracle in the Utilities IndustryDid You Know?
Customer Base: Best Solutions Running at 2,600+ Electric, Gas, Water Utilities Worldwide
Dedicated to the Industry: Oracle Utilities Global Business Unit with 1,000+ Worldwide
20 of the Top 20 Utilities: Get Results with Oracle Solutions
Experience: 30 years of Technology, Innovation and Growth
© 2010 Oracle Corporation – Proprietary and Confidential
Oracle Utilities Global Business Unit
Dedicated Utilities Team• 1,500+ employees focused solely on utilities• Define, develop, and offer mission-critical applications specifically for utilities• Global organization and reach
Industry Leading Utilities Capabilities• Smart grid software• Customer care and billing• Meter data management• Mobile workforce management• Network management and load analysis• Work and asset management• Self-service billing, payment, and support
Leveraging the Capabilities of the #1 Enterprise So ftware Vendor• ERP, CRM, HR and more• Most scalable, reliable, secure infrastructure• Most complete range of on-demand and on-premise deployment options
© 2010 Oracle Corporation – Proprietary and Confidential
Ageing Infrastructure and Changing / Ageing Workfor ce:How can we optimize capital and ensure the best use of our people and our assets?
“They have neglected their infrastructure for too long… We are sick and tired of them and they had better change.” After downtown Chicago black outs.
– Mayor Richard Dailey, Chicago
The Challenges We’re Hearing
Managing a complex energy portfolio:How do we turn the data deluge into information tha t used throughout the business?
“A Smart Grid is characterized by the ability to use real-time information to anticipate, detect, and respond to system problems”.
– Michael R. Peevey, President California Public Utilities Commission
© 2010 Oracle Corporation – Proprietary and Confidential
Maintaining Safe, Secure, Reliable Supply:How do we incorporate renewables, comply with regul ations and standards, and meet greenhouse targets?
“I strongly believe that the energy industry needs to help shape the future of carbon regulation”.
– Jim Rogers, CEO Duke Energy
The Challenges We’re Hearing
Meeting the Changing Customer Expectations:How do we engage with the customers as they get ful ly involved with distributed generation, electric vehicles and a nee d for information?
“Electric Utilities are evolving to become energy advisors to their customers. Electricity today does more than light homes and businesses. We see a future where success in our industry will be measured by companies offering new, innovative approaches to achieving these expectations”.
– Joe Rigby, CEO PEPCo.
© 2010 Oracle Corporation – Proprietary and Confidential
The need for utilities to transform
Around the world, utilities are under pressure. • Citizens demand energy and water that
don't undermine environmental quality.
• Regulators seek action on smart grid and smart metering initiatives that add intelligence to infrastructure.
• Customers seek choice and convenience, but without additional costs.
© 2010 Oracle Corporation – Proprietary and Confidential
Oracle can help you on your journey
• We offer utility experts, mission-critical software applications, a rock-solid operational software suite, and world-leading middleware and technology.
• We understand the complexity around smart grid initiatives, implementations, and the unknown.
• We provide flexible, innovative technology and interoperable applications that increase efficiency, improve stakeholder satisfaction, future-proof your organization, and turn information into power.
© 2010 Oracle Corporation – Proprietary and Confidential
A Closer Look…
• Moving to distributed generation and micro grids while satisfying rising demand requires new systems and process to ensure supply is safe and secure
• Incorporation of intermittent power sources will need more accurate forecasting, more robust sensing equipment and more real time monitoring
• Management of smart equipment requires new processes to ensure accuracy and reliability in the field with the need to move towards distributed system management
Maintaining Safe, Secure, Reliable Supply
Protecting today’s resources for the next generatio n
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• The balancing of costs and reliability require new risk profiles to be managed for all assets in the field to ensure minimal disruption to service
• 40-50% of the utility workforce is eligible for retirement in the next 5 years so technology must be used to automate previous manual processes
• Being able to schedule resources to the right place at the right time with the right skills and equipment will become key to managing the new network
A Closer Look…
Ageing Infrastructure and Changing / Ageing Workfor ce
Optimizing the risk and return of your assets
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A Closer Look…
• The engagement model for consumer is proactive enabling them to make decisions about energy and water usage through a variety of channels
• The need for more product choice and bundling capability, engaging the customer in the value chain for programs such as green energy or demand side management
• The need to have efficient and cost effective customer care processes while dealing with a change to real time information and increased options
Meeting the Changing Customer Expectations
Interacting with consumers in new ways
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The more you expose people to the data the more exc ited they get
A Closer Look…
• How do you build applications and give customers access for a future that is yet to be defined?
• How do you manage the 600x increase in data, while minimizing the duplication across the organization, ensure all functions have the data they need in a timely manner?
• How do you manage the new smart devices to ensure security and timelines of updates, with new applications and analytics requirements?
Managing a complex application portfolio
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Process: Top to Bottom Support for Utilities
Leading Enterprise Software Vendor• #1 in CRM, HCM, EPM, Middleware, and more
• Most scalable, reliable, secure infrastructure• Most complete range of on-demand and
on-premise deployment options
Built-In Utilities Capabilities• Interval based pricing (real time, TOI, CPP, event)• Industry Standard VEE
• Integration with smart devices
• Self Healing Grid
• Field workforce optimization
Largest Software Assistance Team• 64,500 development, support, and services professionals
• 145 countriesServersServers
& Storage& Storage
OperatingOperatingSystem & VMSystem & VM
DatabaseDatabase
MiddlewareMiddleware
ApplicationsApplications
ConsultingConsulting
SupportSupport& Training& Training
© 2010 Oracle Corporation – Proprietary and Confidential
The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions.The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
© 2010 Oracle Corporation – Proprietary and Confidential
Oracle is ready to partner with you
on your Smart Grid journey.
BASTIAN FISCHERVice President and General ManagerUtilities Global Business Unit EMEA
Utilities Global Business UnitEurope – Middle East – Africa
Portes de la Défense,15 bd Charles de Gaulle92715 Colombes Cedex, France
Tel: +33 1 57 60 84 78Cell: +33 6 37 23 33 [email protected]