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Smarter benefits. Better health.
Cloud: A Matter of PerspectiveLonnie EmardAVP and Executive Director, IT-oLogy
ECC Conference June 12, 2012
Smarter benefits. Better health.
Promises of Cloud:» dizzying array of Applications Management options:
• Rapid provisioning of functional applications• Ability to adopt greater functionality
» A material change in the cost of technology that will change the way we use and employ IT
• Ability to rapidly ramp up or down resources• Lower capital requirements• Faster time to innovation
» Better security The problem is
» different definition, especially cloud vendors who tend to shape the definition based on their offerings.
» hope for a “silver bullet”
» increase capacity or add capabilities on the fly without investing – too good to be true?
» doesn’t replace existing power horses And in the end, it is not about technology, it is about a Business Model.
Cloud Computing: “the phrase du jour”
Cloud Computing is based on improvements in “virtualization” technology, not on the entrance of a revolutionary technology
Real Life Example
Results # Physical Servers are shrinking # VM Servers are shrinking Almost half of Virtual Servers are
ZLinux Results:
» Lower Management Cost» Lower Power and Cooling Cost
Virtualization
No Cloud Required
Physical Server Installed Base
Cloud Computing is a business choice, not a technology choice
ITIL Framework Summary
The
Business
The
TechnologyApplication Management
The Business Perspective
ICT Infrastructure Management
Service Management
Service Support
Service DeliverySecurity
Management
IT Delivery Service Models
Customer’s OrganizationIaaS
PaaS
Hosted
SaaS
BPaaS
Business Model Choice
Customer PortalGlobal Identity Management
Global Service CatalogGlobal Provisioning Manager
Software as a ServicePlatform as a Service
Infrastructure as a Service
Compute Element
Network Element
Storage Element
Physical Data Center Element
Service Catalog
Provisioning Manager
Governance/A
CC
T/C
harge B
ack
Service M
anagement
Security M
anagement
Multi-T
enant Managem
ent
Internet Connectivity Private Network Connectivity
General Cloud Computing Reference Architecture
Service CatalogIdentifies Servers, Storage, etc available to respond to a request forcomputing capabilities
Provisioning Managerused to automate the provisioning of any item included in the Service Catalog
Computing ElementsDeals with X86 Intel based systems
Other – provides for: pooled infrastructure resources to service multiple consumers using a multi-tenant model
Adequate System Security
A pay-as-you-use service for usage to be monitored, controlled, and reported to allow the allocation of costs back to individual business units
Infrastructure-as-a-Service (IaaS) – Infrastructure Offering
Platform-as-a-Service (PaaS) – Application development
Software-as-a-Service (SaaS) – Applications delivery
Network AccessIdentifies type of network to be accessed through standard protocols
Customer Portalused to identify Service Offerings required to fulfill a request for computing capabilities in technical terms such as servers, storage, etc., and Security.
Customer PortalGlobal Identity Management
Global Service CatalogGlobal Provisioning Manager
Global G
overnance / Accounting / Charge BackG
lobal Service Managem
entG
lobal Security Managem
entG
lobal Multi-Tenant M
anagement
Software as a ServicePlatform as a Service
Infrastructure as a Service
Service Catalog
Compute Element
Network Element
Storage Element
Physical Data Center Element
Provisioning Manager
Go
vern
ance
/AC
CT
/Cha
rge
Back
Service
Ma
nage
men
t
Secu
rity Ma
nage
men
t
Multi-T
ena
nt Ma
nag
emen
t
External Service Providers
Intel x86
Service Catalog
Compute Element
Network Element
Storage Element
Physical Data Center Element
Provisioning Manager
Go
vern
ance
/AC
CT
/Cha
rge
Back
Service
Ma
nage
men
t
Secu
rity Ma
nage
men
t
Multi-T
ena
nt Ma
nag
emen
t
“Cloud-in-a-Box”at
Customer Facility
Intel x86
Master Cloud Computing Reference Architecture
GovernmentData Centers
Service Catalog
Compute Element
Network Element
Storage Element
Physical Data Center Element
Provisioning Manager
Go
vern
ance
/AC
CT
/Cha
rge
Back
Service
Ma
nage
men
t
Secu
rity Ma
nage
men
t
Multi-T
ena
nt Ma
nag
emen
tIBM zEnterprise
Service Catalog
Compute Element
Network Element
Storage Element
Physical Data Center Element
Provisioning Manager
Go
vern
ance
/AC
CT
/Cha
rge
Back
Service
Ma
nage
men
t
Secu
rity Ma
nage
men
t
Multi-T
ena
nt Ma
nag
emen
t
Intel x86
Service Catalog
Compute Element
Network Element
Storage Element
Physical Data Center Element
Provisioning Manager
Go
vern
ance
/AC
CT
/Cha
rge
Back
Service
Ma
nage
men
t
Secu
rity Ma
nage
men
t
Multi-T
ena
nt Ma
nag
emen
t
Oracle/Sun
Healthcare Focused
Computing ElementsIBM zEnterpriseIntel x86Oracle/Sun
Internet Connectivity Private Network ConnectivityNetwork AccessIdentifies type of network to be accessed through standard protocols
Customer Portala solution set for a holistic consumer Interface which consolidates offerings into Business related items rather than technical related items thus providing a consumer’s guide through the complex, confusing world of Cloud Computing
Service CatalogIdentifies consolidated offerings into Business related items rather than technical related items
Contains “role” based / consumer based customization
Is NOT limited to Cloud offerings only
Provides for any offering that a company would like to make available to its consumer base in business terms; for example:
Seat ManagementMobile PhonesWorkstations hardware / software PhonesLabor Resources
Provisioning Managerused to automate the provisioning of any item included in the Service Catalog
The offering has a “scripting” / “programming” interface used as a “Common / Centralized” automation
development tool brings source management to this type of work.
Other – provides for: pooled infrastructure resources to service multiple consumers using a multi-tenant model
Adequate System Security
A pay-as-you-use service for usage to be monitored, controlled, and reported to allow the allocation of costs back to individual business units
IT as a ServiceReference
Architecture
Governance
Consulting(DBA, Security)
Application Management
OS/MiddlewareManagement
Security
Disaster Recovery
Service Management
Load Testing
DevelopmentConsulting
ProjectManagement
BEST PRACTICE FRAME WORK
EVALUATION METHOD MATURITY LEVEL SCORE
ITIL Self-Assessment 2006: 56% ITIL Levels Passed 2009: 80% ITIL Levels Passed
CMMI External Assessment Level 3 – Defined: processes are well characterized and understood, and are described in standards, procedures, tools, and methods.
CoBit Self-Assessment High Level Objectives Detail Level Objectives
Internal: 100% 97%
External (*) 100% 96%
(*) External Assessments are based on the number of CoBit Control Objectives considered in external audits because our reviews have found only 79% of the High Level Objectives and 82% of the Detail objectives are found in external audits. Therefore, a 100% rating on External Audits would be based on the 79% and 82% objectives respectively.
EAMM Self-Assessment Level 5: Indicated BCBSSC demonstrates the highest level of vitality through its current use of a combination of structured process, templates, and organizational fluidity.
ISO 9000 External Assessment Certified
SOX External Assessment Passed
Commercial Audit Compliance
External Assessment PCI, HIPAA, SAS 70
Government Audit Compliance
External Assessment CMS FISMA(High), DOD DIACAP/ATO
General Cloud Computing Reference Architecture
Customer PortalGlobal Identity Management
Global Service CatalogGlobal Provisioning Manager
Global G
overnance / Accounting / Charge BackG
lobal Service Managem
entG
lobal Security Managem
entG
lobal Multi-Tenant M
anagement
Software as a ServicePlatform as a Service
Infrastructure as a Service
Internet Connectivity Private Network Connectivity
Service Catalog
Compute Element
Network Element
Storage Element
Physical Data Center Element
Provisioning Manager
Go
vern
ance
/AC
CT
/Cha
rge
Back
Service
Ma
nage
men
t
Secu
rity Ma
nage
men
t
Multi-T
ena
nt Ma
nag
emen
t
External Service Providers
Intel x86
Service Catalog
Compute Element
Network Element
Storage Element
Physical Data Center Element
Provisioning Manager
Go
vern
ance
/AC
CT
/Cha
rge
Back
Service
Ma
nage
men
t
Secu
rity Ma
nage
men
t
Multi-T
ena
nt Ma
nag
emen
t
“Cloud-in-a-Box”at
Customer Facility
Intel x86
Master Cloud Computing Reference Architecture
CommercialData Centers
Service Catalog
Compute Element
Network Element
Storage Element
Physical Data Center Element
Provisioning Manager
Go
vern
ance
/AC
CT
/Cha
rge
Back
Service
Ma
nage
men
t
Secu
rity Ma
nage
men
t
Multi-T
ena
nt Ma
nag
emen
tIBM zEnterprise
Service Catalog
Compute Element
Network Element
Storage Element
Physical Data Center Element
Provisioning Manager
Go
vern
ance
/AC
CT
/Cha
rge
Back
Service
Ma
nage
men
t
Secu
rity Ma
nage
men
t
Multi-T
ena
nt Ma
nag
emen
t
Intel x86
Service Catalog
Compute Element
Network Element
Storage Element
Physical Data Center Element
Provisioning Manager
Go
vern
ance
/AC
CT
/Cha
rge
Back
Service
Ma
nage
men
t
Secu
rity Ma
nage
men
t
Multi-T
ena
nt Ma
nag
emen
t
Oracle/Sun
IT as a ServiceReference
Architecture
Governance
Consulting(DBA, Security)
Application Management
OS/MiddlewareManagement
Security
Disaster Recovery
Service Management
Load Testing
DevelopmentConsulting
ProjectManagement
Healthcare Focused
IT as a ServiceReference
Architecture
Governance
Consulting(DBA, Security)
Application Management
OS/MiddlewareManagement
Security
Disaster Recovery
Service Management
Load Testing
DevelopmentConsulting
ProjectManagement
TASKMANAGEMENT
REPORTING
MONITORINGIssuesRisksStatus
SC
OP
E
AUTHORIZATION& KICK OFF
DE
SIG
N
CODING & UNIT TEST
QUAL
TEST
IMP
LE
ME
NT
AT
ION
PO
ST
IMP
LE
ME
NT
AT
ION
CLOSURE
PMO ReportsMgmt Reports
Task AssignmentsTask Progress
WORKSCHEDULING
ESTIMATEWORK
DEFINITION
STEERINGSUPPORT
Change C
ontrol
WORK REQUEST MANAGEMENT
SYSTEMTEST
ASDMPOST ROLL OUT SUPPORT
Deploy
( Build
/Buy )
TASKMANAGEMENT
REPORTING
MONITORINGIssuesRisksStatus
PMO ReportsMgmt Reports
Task AssignmentsTask Progress
Change C
ontrol
EN
GIN
EER
ING
Compliance
Test
Hand Over
Roll Out
Roll Out
Hand Over
Deployment
Review
Deploy
UNIT
TEST
SYSTEM TEST
Roll Out
Hand Over
Compliance Test
Deployment Review
Deploy
QUALTEST
Roll O
utH
and Over
Com
pliance
TestD
eployment
Review
Deploy
( Install )
PRO
D
PO
ST
RO
LL
OU
T S
UP
PO
RT
WORKSCHEDULING
ESTIMATEWORK
DEFINITION
RFC MANAGEMENT
CHANGEMANAGEMENT
CAB
Deployment
Review
Compliance Test
RE
QU
IRE
ME
NTS
AUTHORIZATION &KICKOFF
SO
LU
TIO
N
CLOSURE
ICT DMM
SCOPE
SO
LU
TIO
N
EN
GIN
EE
RIN
G
QUAL
TEST
SYSTEMTEST
QUALTESTSYSTEM
TEST
UNIT
TEST
Hand OverCompliance
Test
Deployment
Review
Deploy
( Build/Buy )
POST ROLL OUT SUPPORT
REQUIREMENTS
TASKMANAGEMENT
REPORTING
MONITORINGIssuesRisksStatus
AUTHORIZATION& KICK OFF
DE
SIG
N
CODE & UNIT TEST
IMP
LE
ME
NT
AT
ION
PO
ST
IMP
LE
ME
NT
AT
ION
CLOSURE
PMO ReportsMgmt Reports
Task AssignmentsTask Progress
WORKSCHEDULING
ESTIMATEWORK
DEFINITION
STEERINGSUPPORT
Change C
ontrol
Roll Out
Roll Out
Hand Over
Compliance Test
Deployment Review
Roll Out
Hand Over
Compliance Test
Deployment Review
DeployRoll Out
Hand Over
Compliance
TestDeploym
ent
Review
WORK REQUEST MANAGEMENT
PO
ST
RO
LL
OU
T S
UP
PO
RT
WORKSCHEDULING
ESTIMATEWORK
DEFINITION
RFC MANAGEMENTCHANGEMANAGEMENT
CAB
Deploy
PRODDeploy
( Install )
Integrated Processes
The Matrix: Our Secret Sauce
Smarter benefits. Better health.
Picasso on a Schedule: The Art and Science of
Managing IT
By Stephen K. Wiggins, CIO and Kenneth C. Abernathy, PhD
Available on Amazon for $29.95
Net proceeds go to IT-oLogy
Smarter benefits. Better health.
That’s all Folks!
