Upload
brook-reed
View
216
Download
0
Tags:
Embed Size (px)
Citation preview
SmartRecord Presentation
Welcome to FISPALIVEWelcome to FISPALIVEAtlanta 2014Atlanta 2014
2
Why Recording / Why Hosted Recording?
Enterprise Call Recording is a $1.5B per annum market, $300M - $500M cloud market opportunity
Base growing at 11%, new growth out of Contact Center
99% currently premise based, 20%-30% moving to Cloud
Why? = The Benefits of Cloud
Why? = Increasing regulatory and mandatory compliance demands for recording and storage of data
Healthcare: MIPAA, HIPAA audits
Call Center: FTC Do Not Call, PCI DSS
Financial Services: SEC, FSC, MiFID Compliance, Dodd-Frank
Compliance
Dispute Resolution
Employee Training
Market Intelligence
Customer Service Improvements
Billing Support
Risk Management
• Total Cost of Ownership• Free upgrades• Not a core business• Centralization• Opex vs Capex
3
Motivators
Recording Cloud
The Opportunities
Service Provider Forum 2013
Horizontal PlaysContact Center, Marketing campaign tracking, cold call
training, customer requirement documenting, meeting notes
Across vertical marketsEducation: Malicious calls, parental complaints, emergency
situationsLaw Firms: Billable hours, electronic depositionsReal Estate: Document customer requests, new staff trainingHealthcare: Risk ManagementRetail: customer satisfaction, dispute resolution, staff trainingBanking & Finance: regulatory compliance, customer
satisfaction and staff training, dispute resolution
Why SmartRecord?
THE CTI Group Solution
Market Leading Solution
1st hosted recording implementation with over 1,000 subscribers (Scalability)
1st carrier grade, geo-redundant recording service with 99.999% availability (Carrier Grade Quality)
1st solution to be successfully implemented by a multi-tenant carrier (Service Provider Architecture)
1st solution to record mobile phones on the provider’s network
1st recording solution certified on Vmware
1st multi-application server, wholesaler based service provider deployment
Architectural Principals
“UC One” compatibility (over 70 deployed)
Multi-tenant, hosted, web-serviced communications recording solution. High scalability.
Carrier grade service delivery with no single point of failure.
Fully white label ready, with multi-level product management.
Web 2.0, HTML 5 browser-based application.
Supported on most commercial-off-the-shelf hardware.
Support for IM recording and social media capture