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So How Do You…?
Roman Trevino & Tim DurhamManagement Controls
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“So how do you…?”
• Introduction to New Online Support Tool
• Demonstration
• Top Support Questions
• What Are Your Questions?
• Close
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TrackSoftware.com/help
• Features– Issue Tracking– Frequently Asked Questions / Knowledgebase– Live Chat Support
• Flash drives for everyone!– User Guide is on the flash drive– Reminder URL is “on” the flash drive
Customer Support System Login Page
April 10, 2023 Management Controls, Inc. — CONFIDENTIAL 4
Customer Support System Main Page
April 10, 2023 Management Controls, Inc. — CONFIDENTIAL 5
Customer Support System Tickets
April 10, 2023 Management Controls, Inc. — CONFIDENTIAL 6
Customer Support System Ticket Detail
April 10, 2023 Management Controls, Inc. — CONFIDENTIAL 7
Customer Support System Submitting a Ticket – part 1
April 10, 2023 Management Controls, Inc. — CONFIDENTIAL 8
Customer Support System Submitting a Ticket – part 2
April 10, 2023 Management Controls, Inc. — CONFIDENTIAL 9
Customer Support System Knowledgebase
April 10, 2023 Management Controls, Inc. — CONFIDENTIAL 10
Customer Support System News
April 10, 2023 Management Controls, Inc. — CONFIDENTIAL 11
Top Support Q’s
• “What are the new enhancements in this version?”
• “When a person is put to INACTIVE status…?”
• “What kind of reporting options are there for ad-hoc users?”
• “I did the most recent Hotfix, but…?”
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Track Admin: Location, Organization, and Area Groups
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Track Admin: Search
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Your Q’s
• What Do You Want to Know How to Do?
• What Can We Do Better?
• Roman Trevino – [email protected]• Tim Durham – [email protected]
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Close
• Next Steps for You
• Will You Use the Support Tool?
• Questions?
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