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Librarians as Friends:Social Media
& Reference Service @ the Graduate Center Library
Shawn(ta) Smith-CruzReference Librarian
& Reference CoordinatorThe Graduate Center, CUNY
@CUNYGCLibrary
METRO Reference SIGThursday, June 26, 2014
Overview
i. Friends via Photos
ii. Social Media & “the Profile”
iii. Digital Signage @ the GC
iv. Other Social Media Factors
v. Other Libraries Do It too!
vi. The Photo-Process
vii. Considerations for “Friendship”
viii. Shifts in library service.
i. Friends via Photos
•A way for students and staff to ‘relate to’ the librarians
•The Social Media ‘profile’:– Librarians as ‘friends’– Adding a face to a name and a service
Personalizing Reference as People instead of Information
II. Social Media and ‘the Profile’ at the Graduate
Center
Graduate Center Website Services http://ws.gc.cuny.edu/•Builds a website•Allows for an online presence
Open CUNY•Student-Run•Off CUNY servers
CUNY Commons •Unlike other CUNY schools, includes all Students & Faculty and Staff•Led by a team of developers
GC Digital Signs
Designed as a flexible online space for discovery and collaboration between faculty, graduate students, administration and staff
of CUNY.
Check it out!
commons.gc.cuny.edu
Build your digital presence in
conversation with others.
Amiri Baraka and Edward Dorn: The Collected Letters
Claudia Moreno Parsons
Join Claudia Moreno Parsons for a discussion and presentation of this newly published collection of
letters, which began as part of Series I in the Lost & Found: The CUNY Poetics Document Initiative
chapbook series.
Cosponsored by Lost & Found: The CUNY Poetics Document Initiative, the PhD Program in English, and The University of New Mexico Press
Monday, March 24, 6:00pmThe Skylight Room (9100)
•New Initiative led by the Office of Marketing and Communications and Office of Information Technology
•Access to key employees per department
•Used for all types of on-campus advertisement
III. Digital Signs at the Graduate Center
2nd Floor Library Map
Faculty library fines for overdue items will take effect January 27th.
25 cents per day
All faculty will be subject to fines for overdue materials.
Attention GC Faculty
GC Faculty Research Assistants GC Doctoral Faculty
GC Retirees
IMAGE
NEW DATABASE: ARTEMIS LITERARY
SOURCESTry a search, or make a Term Cluster! From
the Library’s Homepage, you can find Artemis under the Databases tab.
Date Time
Location[CENTER ALIGNED, BOLD, 24 pt]
DESCRIPTION [Left aligned, Calibri (Body) Font, 20pt] Blah blah blha lbh blah blah blah blah blah blah blah blah blah blah blah blaht blah blha lbh blah blah blah blah blah blah blah blah blah blah blah blahtblah blha lbh blah blah blah blah blah blah blah blah blah blah blah blaht blah blha lbh blah blah blah blah blah blah blah blah blah blah blah blaht.
TITLE [Centered, BOLD, Centered, Calibri (Body) Font, 32pt]
IMAGE
iv. Other Social Media
•GC Library Blog• Twitter• Facebook
•Hiring –Growth of Public Services
•Interactive Website– Logo Design–Development of new GC
Website
•Departmental Relationships• JustPublics@365• Supplied Podcaster
• Marketing & Communications• Supplied a photographer
VI. What Other Libraries are Doing
Mathew Harrick at Brooklyn College
Helen Georgas at Brooklyn College
The Photo-Process
• Collaborations – With the Office of Marketing and
Communications– Staff Photo Day Collaborative effort
• Benefits– Image for staff to use in profiles– Uniform visual library
representation
• Challenges– Scheduling Staff Photo day– Emotional response to photographs
The Photo-Process
• Challenges
–Scheduling Staff Photo day
–Emotional response to photographs
–How to Classify Photographs?
• Not all librarians are liaisons
• Not all interfacing staff are librarians
• Not all liaisons are Faculty
–Do we make a sign for every staff-
person
–Are staff mandated to use their
photos?
VII. Considerations for Sign Deployment
• Quantity of Signs
• How would signs represent
librarians
• Design of Signs to fit Library
Template
• How do Signs Reflect the person
featured in the sign?
• Do we use different photos?
Date Time
Location[CENTER ALIGNED, BOLD, 24 pt]
DESCRIPTION [Left aligned, Calibri (Body) Font, 20pt] Blah blah blha lbh blah blah blah blah blah blah blah blah blah blah blah blaht blah blha lbh blah blah blah blah blah blah blah blah blah blah blah blahtblah blha lbh blah blah blah blah blah blah blah blah blah blah blah blaht blah blha lbh blah blah blah blah blah blah blah blah blah blah blah blaht.
TITLE [Centered, BOLD, Centered, Calibri (Body) Font, 32pt]
IMAGE
Every department has a designated librarian. Find out more:
• Meet your librarian• Schedule a one-on-one consultation• Visit the reference desk
Meet Your Department Liaison
Gioia Stevens, MLIS [email protected]
Librarian for Comparative Literature, French & Linguistics
IMAGE
Every department has a designated librarian. Find out more:
• Meet your librarian• Schedule a one-on-one consultation• Visit the reference desk
Meet Your Department Liaison
Michael (Mike) Handis, MLIS [email protected]
Librarian for Classics and Special Collections
IMAGE
Every department has a designated librarian. Find out more:
• Meet your librarian• Schedule a one-on-one consultation• Visit the reference desk
Meet Your Department Liaison
Stephen Klein, MLIS [email protected]
Librarian for Business, Demography, Economics, History, ITP, Philosophy, Political
Science, Public Policy and Urban Studies
IMAGE
Every department has a designated librarian. Find out more:
• Meet your librarian• Schedule a one-on-one consultation• Visit the reference desk
Meet Your Department Liaison
Shawn(ta) Smith-Cruz, MLIS [email protected]
Librarian for Africana Studies, Anthropology, LGBT Studies, Psychology of Political Behavior,
Public Health, Social Welfare Sociology, Theatre, Urban Health & Society, Women's Studies
IMAGE
Every department has a designated librarian. Find out more:
• Meet your librarian• Schedule a one-on-one consultation• Visit the reference desk
Meet Your Department Liaison
Beth Posner, MLIS [email protected]
Librarian for Nursing and Head of Resource Sharing &
Interlibrary Loan
IMAGE
Every department has a designated librarian. Find out more:
• Meet your librarian• Schedule a one-on-one consultation• Visit the reference desk
Meet Your Department Liaison
Alycia Sellie, MLIS [email protected]
Librarian for American Studies, Art History, English & American Literature,
Fashion Studies, and Film Studies
IMAGE
Library Circulation helps keep books . Find out more:
• Register your library barcode• Check your fines• Visit the circulation desk• Renew overdue items
Meet the Library Circulation Team
Curtis Matthew, MLIS [email protected]
See Curtis for questions on Reserves, Circulation, CLICS,
Fines, and Missing Books
IMAGE
VIII. How the Photo Project has led to shifts in
library service.
• Photos for Circulation Staff
• Photos on the new Library Website for all staff
• Larger Message for Library and its Mission
• One-On-One Appointments may be the bulk of Instruction
• Liaison Roles
