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The impact of social media on marketing Architectural Services and strategies for Architects using Facebook, Twitter, & LinkedIn.
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Marketing for Residential ArchitectsPresented by: Paul West Jauregui
www.myover.com
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Introductions
Paul West Jauregui Creative Director, Myover Media
A passionate online marketing strategist and designer with 10 years experience leading companies in emerging technologies and interactive media.
At Myover, Paul leads a multi-disciplinary creative team in the development and production of creative solutions that generate results for clients.
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We’ll cover:
• Introduction to Social Media• How to get started
The big threeFacebookLinkedInTwitter
• Social Media Strategy• Summary
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Introduction – What is Social Media?
• Social media describes the online tools that people use to share content, profiles opinions, insights, experiences, perspectives and media itself – facilitating conversation and interaction online between groups of people
-Brian Solis
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Introduction – Traditional vs. Social Media
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Introduction – Why Social Media Networks?
• 61% of internet users have Social Network Profiles• HH Incomes of +$100k were twice as likely to have
Social Network Profiles • Time spent on social sites is growing at three times
the over all Internet rate• Social media can SERVE clients… who create clients
Source: Mintel
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Introduction – Marketing Impact for Architects?
Do you rely on Word-of-Mouth?
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Introduction – Marketing Impact for Architects?
Social Media is Word-of-Mouth?
on steroids!
The Social MediaLandscape
The Social MediaLandscape
Today, we will focus on the big 3 that dominate online Professional Networks and how they impact the marketing Architecture Services
What are the top five online professional
networks that you use?Source: socialmediatoday.com (11/09)
51%
41%
92%Followed by Plaxo (13%) & Xing (7%)
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Facebook – The basics
Think of Facebook, as you in business
casual, chatting and sharing things you have in common
with others.
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Facebook – The basics
The Wall updates your
activity and can include news,
photos, videos, events, etc.
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Facebook – What you should know
• More than 400 million active users (~830K in Greater Austin)
• 50% of active users log on to Facebook in any given day
• More than 35 million users update their status each day
• More than 3 billion photos uploaded to the site each month
• More than 5 billion pieces of content (web links, news stories, blog
posts, notes, photo albums, etc.) shared each week
• More than 3.5 million events created each month
• More than 3 million active Pages on FacebookSource: Facebook
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Facebook – The average user…
• Average user has 130 friends on the site
• Average user sends 8 friend requests per month
• Average user spends more than 55 minutes per day on Facebook
• Average user clicks Like button on 9 pieces of content each month
• Average user writes 25 comments each month
Source: Facebook
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Facebook – Groups vs. Fan Pages
Source: allfacebook.com (02/10)
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Facebook – Profile info can impact search
• Fill out all information
• Add captions to photos
• events need descriptions
• Use keywords in ‘info’ tab
Source: Facebook
(important because all pages can be indexed by Google, Bing, Yahoo!, etc.)
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LinkedIn – The basics
If Facebook is business casual…
LinkedIn is you in a suit, networking
professionally
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LinkedIn – What is it?
• Professional networking (rather than social)
• Business oriented
• An online resume
• Profiles are indexed by Search Engines (+SEO)
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LinkedIn – Why use it?
• Create a contact network
(yours plus access to your contacts’ contacts)
• Find jobs, people and business opportunities
• Cultivate a talent pool
• Great learning platform (via Groups, Answers, etc.)
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Twitter – The basics
If LinkedIn is professional networking…
Twitter is a quick walk and talk, with a
lot of people listening
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Twitter – What the #%^@ is Twitter?
• Twitter is a “micro-blog,” on which people describe what they are
doing, reading, thinking, etc., in 140 characters or less.
• Follow any public “tweet”, unlike Facebook’s agreed “friends”
• Another way to extend your brand (in Real-Time)
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Twitter – How to use Twitter
• Use messages to invite others to larger conversations
• Follow industry leaders and “Re-Tweet” their posts (syndication)
• Value-based Tweets & Re-Tweets will increase your followers
• Twitter is easy to manage and integrates well with other platforms
• Google now indexes LIVE twitter feeds
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Twitter – Industry Buzz and Value Exchange
Re-Tweets in ActionValue?
ConversationsValue?
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Twitter – Reach anyone and offer VALUE
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Strategy – Defining your strategy
• What are your objectives?• Who do you want to reach?• Who’s responsible for running SM activity?• What platform is right for you?• …Define success metrics?
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Strategy – Key objectives
• Build brand awareness• Reputation management• New business generation• Distribute news and events• Research (online polls & demographics)• Client support• Connecting with professionals• Improving SEO
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Strategy – Improving SEO
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Strategy – Social Media Actions for Architects
• Document progress on a high profile project• Become a neighborhood expert• Answer the 20 Questions to ask your AIA Architect• Blog or start a FB group on Green Building• Find new talent and recruit
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Summary – Takeaways
• Listen first and be human• Does the customer get value? If not, don’t bother• Develop relationships, don’t sell (inbound marketing)
• Social media is a cocktail party not a lecture• Tolerate criticism, it’s often valuable insight• Encourage personalities and passion• People are drawn to RELVANCE&VALUE
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Thank you… Questions?
Paul West Jauregui - [email protected]
http://facebook.com/paulwesthttp://twitter.com/myoverhttp://linkedin.com/in/myoverhttp://behance.net/myover
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Thank you… Questions?
Paul West Jauregui - [email protected]
http://facebook.com/paulwesthttp://twitter.com/myoverhttp://linkedin.com/in/myoverhttp://behance.net/myover
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Twitter – Demographics
Source: Infographic Courtesy of Muhammad Sleem
Twitter – The basics
Source: Infographic Courtesy of Muhammad Sleem
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Introduction – Traditional vs. Social Media
• Reach• Accessibility• Usability• Recency• Permanence