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Personal Skills for Success
Soft Skilling on a Friday Night!
AKA
• Personal attributes that enable someone to interact effectively and harmoniously with other people. http://www.oxforddictionaries.com/definition/english/soft‐skills
• "It's the tangible skills or core competencies that get you in the door. It's the soft skills that often get you the job.”
Stefanie Cross‐Wilson: International President Chapman Consulting Group
• “They’re like pornography‐ You know them when you see them.”
‐Anonomys
What are soft skills?
http://www.shrm.org/research/futureworkplacetrends/documents/workforce%20readiness%20and%20skills%20shortages.pdf
Which one of the following is the most common among unqualified job applicants?
• Poor Attitude and Motivation‐ 19%
Personal Skills for Success • Provides individual with the basic skills necessary to help you stay
employed in any job setting.
• Is interactive and lively & conducted in four parts over two days using a multimedia approach.
• Participation in the two‐day training will earn you a Workforce Certificate of Completion for 10 hours of Soft Skills Training.
• Touches on areas identified by regional business and industry leaders as those skills critical to quality employees, skills they look for when hiring.
P.S.S. Training...
Personal Skills for Success P.S.S. Training...
Part 1: Self AwarenessThis section covers Emotional IQ and learning to be more aware of your feelings and emotions that impact your interactions on the job as well as in your personal life.
How Self‐Aware Are You?Self‐awareness survey ‐ individualYou and your job – small group discussionManners matter – at work vs. outside of work
Feedback: The Key to ChangeWhat’s the feedback here – partner discussionsFeedback tip sheet
Can You Read Others?Guessing at feelings – analyzing situationsWhat do they mean? – group discussions
Making Good Work RelationshipsRole playsWork relationships tip sheetConflict At Work“I” messages – what they are and how to use themWin‐win compromisesReview EQ
Personal Skills for Success P.S.S. Training...
Part 2: Interpersonal and Work CommunicationsCommunication styles are explored using ‘language register’ or, how using the right words for the given situation makes a big difference in how you communicate.
Appropriate Work Communications 1: Registers of LanguageAnalysis of language registerGreetings, requests, feedback, closingsChoice of registerPutting it all together for your use‐ practice and role playing.
Appropriate Work Communications 2: Active Listening’s role in resolving conflictGeneral tipsEncouraging conversationGetting clarity
Appropriate Work Communications 3: Handling the angry customerUnderstanding the complaintMoving Forward
Personal Skills for Success P.S.S. Training...
Part 3: Work Discipline Understanding how your personal behavior can affect your job success is explored as well as understanding the culture of the work location.
Time ManagementLearning Works! Chapter 1, Skill #1 and #2:Being on Time Having a Good Record of Attendance
Self‐ManagementLearning Works Chapter 1, Skill #3: Following Rules at Work About TimeEliminating electronic distractions
Employer Expectations‐Working within the cultureSelecting a mentor and learning the written and unwritten rulesEvaluation and receiving feedbackDiplomacy and TactYour social media footprint and your employer
Personal Skills for Success P.S.S. Training...
Part 4: Working in Teams As in any job situation, knowing that team work is often an expected part of the job is key to getting and keeping a job in today’s economy.
Great Teams/Not so Great Teams What distinguishes a great team Three major benefits for the organizationMaximizes human resources – each member helps the othersSuperior output – a team can outperform a group of individualsContinuous improvement – new ideas and skills emerge From group to team Enthusiasm and sense of urgencySetting clear rules of behaviorKeeping informedBonding and reinforcement
Elements of a TeamCommon goal (A team is like… activity)ParticipationCommunication (lighthouse story)Trust (Joining activity)Diversity (generational nicknames)Creativity (drawing activity)LeadershipSteps to team problem solvingTeam player styles – survey and discussion
Finger Lakes Works —Geneva 70 Elizabeth Blackwell St. Geneva, NY 14456 Phone: (315) 789‐1771 E‐mail: [email protected]
Finger Lakes Works —Wayne 1519 Nye Road Lyons, NY 14489 Phone: (315) 946‐7270 E‐mail: [email protected]
Finger Lakes Works —Ontario 3010 County Complex Dr. Canandaigua, NY 14424 Phone: (585) 396‐4020 E‐mail: [email protected]
Finger Lakes Works — Seneca 1 DiPronio Drive Waterloo, NY 13165 Phone: (315) 539‐1905 E‐mail: [email protected]
Finger Lakes Works — Yates 417 Liberty St. Penn Yan, NY 14527 Phone: (315) 536‐5140 E‐mail: [email protected]
Career Center Locations
Michael P. WolosonBusiness Services Coordinator
Finger Lakes Workforce Investment Board
41 Lewis Street, Suite 104Geneva, New York 14456Office‐315‐789‐3131Cell‐315‐719‐7890Fax‐315‐789‐0163Twitter@HirumFast
