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Solution in Detail © 2013 SAP AG or an SAP affiliate company. All rights reserved. Manufacturing ETO and Project Manufacturing Executive Summary Solution Overview Contact Us © 2013 SAP AG or an SAP affiliate company. All rights reserved.

Solution in Detail Manufacturing ETO and Project Manufacturing

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  • Solution in Detail

    2013 SAP AG or an SAP affiliate company. All rights reserved.

    Manufacturing

    ETO and Project Manufacturing

    Executive Summary Solution Overview Contact Us

    2013 SAP AG or an SAP affiliate company. All rights reserved.

  • 2 / 27 2013 SAP AG or an SAP affiliate company.

    All rights reserved.

    Simplifying Complex Manufacturing

    Manufacturers face challenges on many fronts

    today: increased global competition, technical

    issues in accommodating changing customer

    requirements, government and industry

    regulations, and the need for rapid response

    to demand fluctuations. Together these require

    an adaptable manufacturing process.

    Companies are incorporating innovations such

    as graphical bills of materials, mobile technol-

    ogy, cybersecurity, and multiplatform, multi-

    national IT support. But these innovations are

    not always fully integrated, which means that

    manufacturing processes are suboptimal.

    This environment is complicated by the need

    to comply with expanding government and

    industry oversight.

    Incorporating new technology to compete in the

    evolving marketplace is critical. The engineer-

    to-order (ETO) process supported by SAP

    software allows for definition of each custom-

    ers unique requirements, integrates innovative solutions, and minimizes expenditures of time

    and money by reusing common products and

    processes within the manufacturing lifecycle.

    Manufacturers must monitor market dynamics

    and employ innovation with a complete,

    responsive, harmonized, and integrated

    solution that efficiently manages process

    and product cost and quality.

    Efficient management of highly complex, variable, and tightly controlled

    manufacturing is a challenge requiring technology that provides the necessary

    process controls while quickly and accurately controlling product variation. Enabling Complex Builds

    Managing Complex

    Manufacturing

    SAP Innovations

    Improving Processes

    Executive Summary Solution Overview Contact Us

  • 3 / 27 2013 SAP AG or an SAP affiliate company.

    All rights reserved.

    Accelerate the design-to-delivery cycle by

    effectively managing complex designs. Com-

    prehend faster using multimedia instructions.

    Computer-aided process planning ties

    multimedia work instructions with the bill of

    materials (BOM) for various types of work such

    as assembly, fabrication, rework, and tooling.

    Visual manufacturing graphics tie the BOM to

    work instructions. BOM management provides

    engineers with tools to create multilevel product

    structures with closed-loop BOM validation

    from design through delivery.

    Project manufacturing keeps track of the

    complex processes required to engineer,

    manufacture, and deliver complex configurable

    products.

    Efficient manufacturing execution, in

    conjunction with scheduling and shop-floor

    process controls, quality management, and

    as-built records, provides for efficient and

    high-quality production.

    Production deviations can be recorded

    and tracked for closed-loop disposition

    and corrective action.

    Integrated Answer for Complex Builds

    Get the intuitive solution needed to build complex, highly regulated products.

    Manage configuration information and processes, including changes. Integrate

    graphic design into the build to simplify comprehension. Manufacture deliverables

    and components, enforcing regulatory and customer-driven requirements.

    Executive Summary Solution Overview Contact Us

    Enabling Complex Builds

    Managing Complex

    Manufacturing

    SAP Innovations

    Improving Processes

    39% Lower manufacturing cycle

    time where quality system has

    simplified data sharing and

    integration of inspection

    planning with related

    applications

    Source: SAP Performance

    Benchmarking

  • 4 / 27 2013 SAP AG or an SAP affiliate company.

    All rights reserved.

    For manufacturers, efficiency and intuitiveness of processes can make the

    difference between success and failure. Best-run manufacturers optimize

    profitability and resource expenditure by efficiently managing production definition

    and change. This allows them to provide their products at minimum cost. SAP

    facilitates this outcome with its integrated planning and execution solutions,

    resulting in:

    Proficient Manufacturing Control

    Reduced change incorporation cycle time

    Accelerated design-to-delivery cycle

    Improved manufacturing profitability

    Improved accuracy of finished products

    Reduced quality and compliance costs

    47% Lower manufacturing cycle

    time for organizations in

    EMEA where control of

    processes is through pull-

    based production schedules

    Source: SAP Performance

    Benchmarking

    Executive Summary Solution Overview Contact Us

    Enabling Complex Builds

    Managing Complex

    Manufacturing

    SAP Innovations

    Improving Processes

  • 5 / 27 2013 SAP AG or an SAP affiliate company.

    All rights reserved.

    Manufacturing innovations are providing new

    ways to reduce costs throughout the business:

    Analytics solutions help optimize all areas of

    manufacturing from start to finish organizing and managing business processes and costs.

    Mobile solutions provide report and shop order

    data wherever the Internet is available on a

    choice of devices. Manufacturers can accomp-

    lish more with less, tailoring access to tasks

    at hand while improving quality and profitability

    in the face of increased complexity and

    competition.

    Cloud solutions can simplify implementation,

    track remote assets, eliminate physical borders,

    and manage cost and risk. They provide a

    unified answer for manufacturing issues such

    as vendor coordination and multiplant manufac-

    turing, and enhance communication.

    SAP software accelerates complex assembly

    manufacturing by coupling product visualization

    with mobile and cloud technology to boost

    productivity throughout the product lifecycle.

    Visualization using 3D graphical navigation and

    search helps a companys diverse departments to center on the product. The resulting quality,

    operational productivity, and time-to-market

    improvements increase a companys competitive advantage.

    SAP Innovations

    SAP assists in bringing technology innovations to the manufacturing supply chain.

    These innovations accelerate comprehension, simplify and expand communication,

    and enhance visibility to target activity, avoiding disruptions and speeding design-

    to-market.

    Executive Summary Solution Overview Contact Us

    Enabling Complex Builds

    Managing Complex

    Manufacturing

    SAP Innovations

    Improving Processes

  • 6 / 27 2013 SAP AG or an SAP affiliate company.

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    ETO Software Spans Manufacturing Needs

    Process Planning and Scheduling

    Define and organize tasks and resources globally to adapt to changing customer

    and production needs.

    Visual Manufacturing

    Use leading 3D visualization technology to unify and accelerate the design-to-

    manufacturing process.

    Project Manufacturing

    Track engineering, manufacturing, assembly, shipping, and installation processes

    for an order.

    Manufacturing Execution

    Display, manage, and record highly engineered, changing data for production parts

    and processes.

    Process Planning, Scheduling

    Solution Overview

    Project Manufacturing

    Visual Manufacturing

    Manufacturing Execution

    Why SAP?

    ETO and Project

    Manufacturing

    Executive Summary Solution Overview Contact Us

  • 7 / 27 2013 SAP AG or an SAP affiliate company.

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    Engineer-to-order processes

    leverage project, definition,

    and execution functionality to

    synchronize all aspects of a

    products manufacturing cycle.

    Managing Complex Manufacturing

    Executive Summary Solution Overview Contact Us

    Process Planning, Scheduling

    Solution Overview

    Project Manufacturing

    Visual Manufacturing

    Manufacturing Execution

    ETO and Project

    Manufacturing

    Process Planning,

    Scheduling

    Manufacturing

    Execution

    Project

    Manufacturing

    Visual

    Manufacturing

    Manufacturing

    Business

    Operations

    Plant

    Operations

    Production

    Operations Maintain

    Orders

    Resource

    Planning

    Define

    Product

    Manage

    Released

    Orders

    Display Product

    and Process

    Structure

    Maintain

    Product

    Structure

    Define

    Product

    Life Cycle

    Capacity

    Leveling

    Maintain

    Resources and

    Tools

    Display and

    Execute Orders

    Define

    Planning

    Why SAP?

  • 8 / 27 2013 SAP AG or an SAP affiliate company.

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    Planning data is tied to BOM data that is

    populated from the visual manufacturing tool

    from SAP or another modeling tool. Changes to

    product structure are managed to comply with

    engineering requirements. The plan can include

    tools, specifications, graphics, and standard

    data, including data collection options, icons,

    and uniform instructions for key processes.

    Planning components are validated to help

    ensure inclusion in planning as part of the

    closed loop for components.

    Planning updates to support production may

    be performed prior to or during shop execution

    but not afterward (except for data integrity

    reasons).

    Integrate BOMs with text, tools, and

    graphics to create and maintain shop

    work and tool maintenance instructions

    for manufacturing, rework, and

    maintenance.

    Process Planning and Scheduling

    Capabilities

    Process Planning, Scheduling

    Benefits

    Technology Innovation

    Solution Overview

    Executive Summary Solution Overview Contact Us

  • 9 / 27 2013 SAP AG or an SAP affiliate company.

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    Conform with engineering requirements while

    smoothly integrating parts and visual graphics,

    specs, tools, and related documents.

    Manage production resources for manufac-

    turing, rework, and maintenance plans to

    optimize the shop experience.

    Create, standardize, and maintain work

    instructions, specifications, and other

    documents for an integrated, accurate, and

    consistent manufacturing process. Manage

    serialization, batch, time-sensitive material

    (TSM), data entry, and first article inspection

    (FAI) features.

    Document, verify, inspect, and maintain critical

    tools used in process planning to achieve

    correct configuration, usage, and maintenance.

    Manage the ability to view and edit planning

    and production information for different

    organizations within and outside the company.

    Add and maintain inspection instructions to

    assist in verifying compliance with internal,

    customer, and government requirements.

    Update work in process (WIP) where needed

    due to engineering or manufacturing

    requirements.

    Document and Maintain Process Plans

    Executive Summary Solution Overview Contact Us

    Capabilities

    Process Planning, Scheduling

    Benefits

    Technology Innovation

    Solution Overview

  • 10 / 27 2013 SAP AG or an SAP affiliate company.

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    Automate and coordinate parts and work

    instruction incorporation, including visual

    graphics and data storage.

    Use standardized instructions to provide

    consistent production and inspection text for

    use throughout all facilities.

    Record and manage processes and materials

    with electronic buyoffs, serialization, batch,

    data entry, TSM, and FAI features, simplifying

    entry and recording of historical data for field

    support.

    Use data security by program and by field to

    control collaboration by restricting the type of

    data each organization can access, view, or

    edit both inside and outside the company.

    Integrate the management of tool usage and

    maintenance. Provide visibility and control over

    production with certifications.

    Retrieve and maintain one or more production

    orders simultaneously.

    Reduce planning errors and product

    lifecycle costs with consolidated,

    standardized, intuitive, integrated

    graphical planning and data storage

    for simplified production processes.

    Integrated Solution for Managing Complex, Changing

    Products

    Executive Summary Solution Overview Contact Us

    Capabilities

    Process Planning, Scheduling

    Benefits

    Technology Innovation

    Solution Overview

  • 11 / 27 2013 SAP AG or an SAP affiliate company.

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    Analytics solutions enable advanced modeling

    and optimization throughout production, from

    assessing resource utilization and improving

    productivity to monitoring detailed stocking

    information and measuring work-center

    performance.

    Innovations in Process Planning and Scheduling

    Analytics solutions are now available

    that can revolutionize manufacturing.

    Executive Summary Solution Overview Contact Us

    Capabilities

    Process Planning, Scheduling

    Benefits

    Technology Innovation

    Solution Overview

  • 12 / 27 2013 SAP AG or an SAP affiliate company.

    All rights reserved.

    Manufacturers can use 3D visualization to

    create, maintain, and communicate process

    plans, BOMs, and work instructions. The 3D

    visualization tools enable users to graphically

    query and maintain multilevel product

    structures while the system manages the

    Visual Manufacturing

    underlying data. The intuitive, graphical

    presentation of complex structures enhances

    understanding and promotes productivity in

    structuring, integrating, manufacturing, and

    servicing products across global manufacturing

    systems.

    Solution Overview

    Use intuitive 3D visualization to create,

    maintain, and communicate process

    plans, bills of material, and work

    instructions. Graphically query and

    maintain multilevel product structures.

    Capabilities

    Visual Manufacturing

    Benefits

    Technology Innovation

    Executive Summary Solution Overview Contact Us

  • 13 / 27 2013 SAP AG or an SAP affiliate company.

    All rights reserved.

    Improve efficiency with visual manufacturing.

    Use instance-aware product structures to

    develop and coordinate BOM structures,

    process plans, and work instructions.

    Integrate visual manufacturing with enterprise

    resource planning (ERP), product lifecycle

    management, and manufacturing executions

    systems.

    Integrate visual/spatial and analytical data from

    various sources with production instances of

    components.

    Graphically query, filter, and maintain multilevel

    product structures while the system manages the underlying data.

    Manage extremely large, complex structures

    with massive designs and data sets.

    Minimize impact on computing resources.

    Enable Efficient Manufacturing

    Executive Summary Solution Overview Contact Us

    Solution Overview

    Capabilities

    Visual Manufacturing

    Benefits

    Technology Innovation

  • 14 / 27 2013 SAP AG or an SAP affiliate company.

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    Product structure integration from design

    completion through manufacturing and shipping

    eliminates duplication of design elements. This

    provides a smooth handover from definition to

    execution.

    Graphical tools greatly simplify the query and

    maintenance of process and product data

    required to support the complicated structures

    associated with complex manufactured prod-

    ucts. At the same time, they improve product

    and process quality.

    Integration with tools from SAP, such as for

    business and production planning, minimizes

    data entry and greatly reduces input time and

    errors.

    Accelerate Comprehension and Consolidate Product

    Knowledge

    The SAP 3D Visual Enterprise Viewer

    application accelerates work instruction

    comprehension and minimizes the need for

    written instructions. This is especially valuable

    in high-turnover, multilanguage shops.

    The end result of all these benefits is to reduce

    manufacturing costs and lead times and deliver

    products to the customer faster, all the while

    supporting compliance with quality and safety

    standards.

    Simply and quickly access and maintain

    multilevel product structures in an

    intuitive graphical manner. Enhance

    understanding and eliminate unneces-

    sary duplication of effort for complex

    structures.

    Executive Summary Solution Overview Contact Us

    Solution Overview

    Capabilities

    Visual Manufacturing

    Benefits

    Technology Innovation

  • 15 / 27 2013 SAP AG or an SAP affiliate company.

    All rights reserved.

    Graphics from multiple software platforms can

    be rendered using the solution for visual

    manufacturing from SAP. The graphics can

    then be displayed on several device platforms

    based on the manufacturers needs.

    Innovations for Visual Manufacturing

    Metadata associated with the graphics can be

    displayed using the solution and can be queried

    using business analytics tools.

    Production is simplified through use of

    mobile platforms that allow devices to

    display instructions and provide

    analytics.

    Executive Summary Solution Overview Contact Us

    Solution Overview

    Capabilities

    Visual Manufacturing

    Benefits

    Technology Innovation

  • 16 / 27 2013 SAP AG or an SAP affiliate company.

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    Use project manufacturing functionality to

    manage long production cycles from product

    definition through shipping, including quotation

    and production phases.

    Use work breakdown structures (WBS) to

    define project tasks, materials, resources, and

    capacities for logistical planning and execution.

    Project Manufacturing

    Take advantage of advanced project and prod-

    uct scheduling, constraint-based production

    schedules, and interactive simulation for what-if

    scenarios.

    Identify impact of added or changed production

    orders. Use advanced planning and scheduling

    to improve delivery rates, reduce inventories,

    and react better to production changes.

    Solution Overview

    Structure a project from initial customer

    quotation through production project

    scheduling. Manage work breakdown,

    scheduling strategies, and project

    capacities.

    Capabilities

    Project Manufacturing

    Benefits

    Technology Innovation

    Executive Summary Solution Overview Contact Us

  • 17 / 27 2013 SAP AG or an SAP affiliate company.

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    Project manufacturing tracks engineering,

    manufacturing, assembly, installation, and

    shipping, keeping track of order-related

    activities.

    Rough-cut planning provides initial basic dates

    and key resources for project orders. BOMs,

    routings, and drawings are not required and

    may be preliminary. Rough-cut planning is kept

    separate from production capacity analysis but

    can be integrated when firm.

    Prototype development is supported, including

    multiple integrated manufacturing activities.

    WBS functionality is available to structure

    the overall project. Task and relationship

    networks, including material and capacity requirements, trigger logistical planning and

    execution.

    Changes to project and WBS structures are

    supported over a projects lifetime.

    Manage Complex Product Build Cycles

    Templates are available to accelerate

    structuring for both work breakdown and

    networks.

    Various methods of analysis and scheduling

    strategies are supported, including back-

    ward/forward, finite/infinite resources, and

    dates in the past allowed/forbidden.

    Executive Summary Solution Overview Contact Us

    Solution Overview

    Capabilities

    Project Manufacturing

    Benefits

    Technology Innovation

  • 18 / 27 2013 SAP AG or an SAP affiliate company.

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    Project scheduling functionality simplifies and

    integrates scheduling using interactive, intuitive

    tools. This provides users with current, accu-

    rate visibility into project and product sched-

    uling, identifying constraints early in the

    development lifecycle, improving production

    and request for quotation/request for proposal

    processes.

    Multiple scheduling strategies are available to

    remove backlog and improve planning results.

    Key performance indicators (KPIs) are moni-

    tored, including lead time and delay.

    Efficient Planning Improves Complex Manufacturing

    Activity

    Resource allocation is enhanced with inter-

    active simulation of a variety of scenarios to

    minimize backlog and delays, improving

    capacity utilization.

    Simulation also provides greater transparency

    and alerts for early detection of bottlenecks and

    missing components.

    Leverage the advanced planning and

    scheduling functionality for project

    manufacturing to manage and stream-

    line overall activities related to complex

    custom sales orders.

    Executive Summary Solution Overview Contact Us

    Solution Overview

    Capabilities

    Project Manufacturing

    Benefits

    Technology Innovation

  • 19 / 27 2013 SAP AG or an SAP affiliate company.

    All rights reserved.

    Analytics and graphics solutions enable

    advanced modeling and optimization through-

    out every aspect of the manufacturing network,

    from assessing current downstream demand to

    improving new product launches.

    SAP innovations improve complex

    assembly performance across the

    enterprise.

    Innovations for Project Manufacturing

    Mobile solutions give manufacturers always-on

    access to production status reporting and

    exceptions and alerts, providing for simpler

    processes, better decision making, and fewer

    risks to customer service.

    Executive Summary Solution Overview Contact Us

    Solution Overview

    Capabilities

    Project Manufacturing

    Benefits

    Technology Innovation

  • 20 / 27 2013 SAP AG or an SAP affiliate company.

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    Organize and control production and other

    order types by work area, worker, priority, and

    operation.

    Display context-sensitive 3D visualization, work

    documents, tools, text, specs, drawings, and

    external links in a simple, intuitive way.

    Manage simple or complex buy-off confirmation

    processes and callboards.

    Manufacturing Execution

    Solution Overview

    Manufacturing execution for complex

    assembly efficiently manages shop-floor

    product and processes, scheduling

    priorities, quality management, and

    as-built records.

    Capabilities

    Manufacturing Execution

    Benefits

    Technology Innovation

    Integrate standard processes, data entry,

    complex data entry, and warning icons.

    Support part and process nonconformance

    management integrated with order and

    operation completion.

    Bundle all recorded product data associated

    with an order. Store it with production BOMs to

    create a complete as-built record.

    Executive Summary Solution Overview Contact Us

  • 21 / 27 2013 SAP AG or an SAP affiliate company.

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    WIP documentation, including production and

    rework orders, manages each workers access rights to actions such as start, stop, complete

    work, hold/release, split, reschedule, close,

    reopen, certification, batch activity, callboards,

    and more.

    Work queues and assignments let work be

    assigned to personal queues or grouped for

    work by tasks or operations.

    Visual work instructions (2D and 3D) can be

    linked to parts lists and used to display

    assembly or disassembly activities. Tools,

    specifications, work instructions, and more are

    displayed.

    Data collection and serialization are integrated,

    stored, and archived with work instructions.

    Contract tool manufacturing and maintenance

    activity and listing in shop orders are available.

    Manage and Document Shop Activity

    Performing first articles, managing time-

    sensitive material, and tracking orders through

    production are supported.

    Nonconformance management controls shop

    quality.

    As-built BOMs graphically display the structure

    of components and assemblies as they are

    completed.

    Executive Summary Solution Overview Contact Us

    Solution Overview

    Capabilities

    Manufacturing Execution

    Benefits

    Technology Innovation

  • 22 / 27 2013 SAP AG or an SAP affiliate company.

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    Management of activity by predefined worker

    privileges and certifications to match defined

    production order tasks simplifies the manage-

    ment of work in production.

    The automated display of WIP by order or

    operation within natural groupings simplifies

    management of workers and shop orders.

    Visual work instructions (2D, 3D) accelerate grasp

    of instructions and minimize issues with compre-

    hension of the written word. This is extremely

    useful in high-turnover, multilanguage shops.

    Integrated Solution Manages Complex, Changing WIP

    Reduce cycle times and order proces-

    sing costs with efficient execution

    features. Minimize rework and repairs.

    Reduce inventory. Assimilate users

    quickly through intuitive interfaces.

    Visual links between work instructions and

    product data (serialization, time-sensitive,

    tooling, and other information) simplify

    collection of that data. Because visualization

    is so natural, it reduces collection errors and

    streamlines the shop experience.

    Integration of first article (part) inspection

    simplifies production instructions. Simplified

    management of time-sensitive materials

    reduces excess and expired materials.

    Executive Summary Solution Overview Contact Us

    Solution Overview

    Capabilities

    Manufacturing Execution

    Benefits

    Technology Innovation

  • 23 / 27 2013 SAP AG or an SAP affiliate company.

    All rights reserved.

    Analytics solutions enable advanced modeling

    and optimization throughout production, from

    assessing resource utilization and improving

    productivity to monitoring detailed stocking

    information and measuring work-center

    performance.

    .

    Innovations in Manufacturing Execution

    Analytics solutions can now be

    combined with mobile solutions to

    revolutionize manufacturing.

    Mobile solutions give users access to

    production instructions wherever they are

    needed. They reduce throughput time by

    providing access when and where it is needed

    Executive Summary Solution Overview Contact Us

    Solution Overview

    Capabilities

    Manufacturing Execution

    Benefits

    Technology Innovation

  • 24 / 27 2013 SAP AG or an SAP affiliate company.

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    Engineer-to-Order and Project Manufacturing Value Map

    Executive Summary Solution Overview Contact Us

    Process Planning, Scheduling

    Solution Overview

    Project Manufacturing

    Visual Manufacturing

    Manufacturing Execution

    ETO and Project

    Manufacturing

    Production

    Planning and

    Scheduling

    Quality Planning

    and Control

    Manufacturing

    Execution

    Production

    Planning and

    Scheduling

    Performance

    Visibility and

    Monitoring

    Quality Planning

    and Control

    Manufacturing

    Execution

    Process Planning

    and Scheduling

    Manufacturing

    Execution

    Visual

    Manufacturing

    Engineering

    Project

    Manufacturing

    Production

    Planning and

    Scheduling

    Manufacturing

    Execution

    Lean Six Sigma

    Analysis

    Poka Yoke

    Processing

    Collaborative

    Manufacturing

    External

    Processing

    Subcontracting

    Core

    Corporate Quality Quality Planning

    and Control

    Quality

    Operations

    Make-to-Order

    Manufacturing

    Outsourced

    Manufacturing

    Repetitive

    Manufacturing

    Engineer-to-Order

    and Project

    Manufacturing

    Lean

    Manufacturing

    Quality

    Management and

    Compliance

    Performance

    Visibility and

    Monitoring

    Why SAP?

  • 25 / 27 2013 SAP AG or an SAP affiliate company.

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    Why SAP?

    Manufacturing and business solutions from SAP help companies closely align

    operations with corporate objectives and integrate manufacturing with business

    processes, to achieve greater marketplace success and optimize IT investments.

    Production planning, scheduling, execution, and quality assurance are all integrated in solutions for

    complex assembly manufacturing from SAP.

    These solutions include a comprehensive portfolio of closed-loop processes across planning,

    scheduling, and execution that leverage industry best practices.

    Organizing and enabling asset utilization while simplifying and expediting manufacturing processes

    across the value chain, these solutions serve the complete value chain for complex assembly.

    SAP software helps customers harmonize their existing landscape and rapidly leverage industry

    best practices.

    SAP technologies such as mobile computing with analytics help enhance the user experience with

    touch user interfaces and role-specific mobile apps.

    Executive Summary Solution Overview Contact Us

    Process Planning, Scheduling

    Solution Overview

    Project Manufacturing

    Visual Manufacturing

    Manufacturing Execution

    ETO and Project

    Manufacturing

    Why SAP?

  • 26 / 27 2013 SAP AG or an SAP affiliate company.

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    Executive Summary Solution Overview Contact Us

    Benchmark Your Performance

    Position your organization for dominance in this new economy with the business performance

    benchmarking program from SAP available free to SAP customers and select prospects. The SAP benchmarking program has helped more than 3,000 organizations assess their

    strengths, uncover areas for improvement, and identify best practices and IT strategies that

    generate clear, tangible value not someday, but today.

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  • 2013 SAP AG or an SAP affiliate company. All rights reserved.

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