Solution Overview - IBM€¦ · Solution Overview : The IBM Government Industry ... knowledge and expertise access ... regional and local governments. IBM IS LEADING IN

© 2010 IBM Corporation

Solution Overview : The IBM Government Industry The IBM Government Industry The IBM Government Industry The IBM Government Industry FrameworkFrameworkFrameworkFramework

Meng TayMeng TayMeng TayMeng TaySoftware Consultant IBM Vietnam

2 © 2010 IBM Corporation

IBM Government Industry Framework

Challenges governments face in this economic environment

New regulation New regulation New regulation New regulation Manage revenue Manage revenue Manage revenue Manage revenue Reduce costsReduce costsReduce costsReduce costs

Increase CollaborationIncrease CollaborationIncrease CollaborationIncrease CollaborationEnsure public safety Ensure public safety Ensure public safety Ensure public safety Maintain social stabilityMaintain social stabilityMaintain social stabilityMaintain social stabilityInternal and external

collaboration, knowledge and expertise access

Business intelligence, analysis, dashboard tools

New risk assessment toolsCompliance managementManaging troubled assets

Crime Information Warehouse Video surveillanceEmergency responseInternet Security

Integrated Case Management for rising social services workloads

Social Industry Model © for new approaches

Financial & revenue management Tax audit & complianceFraud & abuse detectionCustoms systemsEconomic recovery funds tracking

VirtualizationServer consolidationShared services models Asset management systemsTraffic management



The Government Industry FrameworkThe Government Industry FrameworkThe Government Industry FrameworkThe Government Industry Framework

Business Business Business Business PartnersPartnersPartnersPartners

IT Hardware and Operations InfrastructureIT Hardware and Operations InfrastructureIT Hardware and Operations InfrastructureIT Hardware and Operations InfrastructureIT Hardware and Operations InfrastructureIT Hardware and Operations InfrastructureIT Hardware and Operations InfrastructureIT Hardware and Operations Infrastructure

Industry Standards, Data and Process

Models

Interfaces and Adapters

Delivery guides, & tools

Templates and Portlets

Reference Architectures

Partner Validation & Enablement Centers

Government Framework Software FoundationGovernment Framework Software FoundationGovernment Framework Software FoundationGovernment Framework Software FoundationGovernment Framework Software FoundationGovernment Framework Software FoundationGovernment Framework Software FoundationGovernment Framework Software Foundation

IBM Government Industry FrameworkIBM Government Industry FrameworkIBM Government Industry FrameworkIBM Government Industry FrameworkGovernment Industry-Specific ExtensionsGovernment Industry-Specific ExtensionsGovernment Industry-Specific ExtensionsGovernment Industry-Specific ExtensionsGovernment Industry-Specific ExtensionsGovernment Industry-Specific ExtensionsGovernment Industry-Specific ExtensionsGovernment Industry-Specific Extensions

Tax and Tax and Tax and Tax and Revenue Revenue Revenue Revenue

ManagementManagementManagementManagementSafety and Safety and Safety and Safety and

SecuritySecuritySecuritySecurity

Social Social Social Social Services & Services & Services & Services &

Social Social Social Social SecuritySecuritySecuritySecurity

Integrated Integrated Integrated Integrated Urban Urban Urban Urban

InfrastructureInfrastructureInfrastructureInfrastructure

Metropolitan Metropolitan Metropolitan Metropolitan Transportation Transportation Transportation Transportation

& Roads& Roads& Roads& Roads

IBM Industry Solutions and Business Partner SolutionsIBM Industry Solutions and Business Partner SolutionsIBM Industry Solutions and Business Partner SolutionsIBM Industry Solutions and Business Partner SolutionsIBM Industry Solutions and Business Partner SolutionsIBM Industry Solutions and Business Partner SolutionsIBM Industry Solutions and Business Partner SolutionsIBM Industry Solutions and Business Partner Solutions

Partner SamplingPartner SamplingPartner SamplingPartner Sampling

Strategic Business Drivers Strategic Business Drivers Strategic Business Drivers Strategic Business Drivers



Terminology

Government Industry Framework

Safety and Security Safety and Security Safety and Security Safety and Security

Framework Framework Framework Framework

Integrated Border Management

Advance Passenger Analysis

Trusted Identity

Intelligent Forms Processing

Single View

Domains Domains Domains Domains

Project Areas Project Areas Project Areas Project Areas

Projects Projects Projects Projects

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Tax & Revenue Mgt

Social Services & Soc. Security

Metro. Transport & Roads

Integrated Urban Infrastructure



IBMIBMIBMIBM’’’’s solution strategy is aligned with the needs of national, s solution strategy is aligned with the needs of national, s solution strategy is aligned with the needs of national, s solution strategy is aligned with the needs of national, regional and local governments.regional and local governments.regional and local governments.regional and local governments.

IBM IS LEADING INIBM IS LEADING INIBM IS LEADING INIBM IS LEADING IN…………

Social services and social securitySocial services and social securitySocial services and social securitySocial services and social security• Multi-channel delivery• Automated data collection & analysis

Customs & border managementCustoms & border managementCustoms & border managementCustoms & border management• Border protection• Identity management

Transportation Transportation Transportation Transportation • Road usage charging• Integrated fare managementWater management Water management Water management Water management

GOVERNMENTS ARE FOCUSED ONGOVERNMENTS ARE FOCUSED ONGOVERNMENTS ARE FOCUSED ONGOVERNMENTS ARE FOCUSED ON…………

Improving citizen and business Improving citizen and business Improving citizen and business Improving citizen and business servicesservicesservicesservices

Strengthening national security Strengthening national security Strengthening national security Strengthening national security and public safetyand public safetyand public safetyand public safety

Managing resources effectively Managing resources effectively Managing resources effectively Managing resources effectively and efficientlyand efficientlyand efficientlyand efficiently

Ensuring a sustainable Ensuring a sustainable Ensuring a sustainable Ensuring a sustainable environmentenvironmentenvironmentenvironment

• Risk assessment & mgmt• Global trade management

Defense and public safetyDefense and public safetyDefense and public safetyDefense and public safety• Network Centric Operations• Emergency response & collaboration• Digital video surveillance

• Crime information warehouse• Entity analytics • Internet security

• Transportation information management

Finance and taxationFinance and taxationFinance and taxationFinance and taxation• E-tax filing• Audit management• Non-filer assessment

Other citizen and business services Other citizen and business services Other citizen and business services Other citizen and business services • Community portals

Performance managementPerformance managementPerformance managementPerformance management• Management scorecards• Economic recovery plan mgmt • Asset management (MRO)

• Integrated case management• Compliance & integrity

• Mobile worker support• Accessibility offerings

Advanced IT Infrastructure Advanced IT Infrastructure Advanced IT Infrastructure Advanced IT Infrastructure • Shared services • IT Optimization





IBM Government Industry FrameworkIBM Government Industry FrameworkIBM Government Industry FrameworkIBM Government Industry Framework

Government Industry-Specific ExtensionsGovernment Industry-Specific ExtensionsGovernment Industry-Specific ExtensionsGovernment Industry-Specific ExtensionsGovernment Industry-Specific ExtensionsGovernment Industry-Specific ExtensionsGovernment Industry-Specific ExtensionsGovernment Industry-Specific Extensions

Government Industry SolutionsGovernment Industry SolutionsGovernment Industry SolutionsGovernment Industry SolutionsGovernment Industry SolutionsGovernment Industry SolutionsGovernment Industry SolutionsGovernment Industry Solutions

Metropolitan Transportation & Metropolitan Transportation & Metropolitan Transportation & Metropolitan Transportation & RoadsRoadsRoadsRoads

Tax and Revenue ManagementTax and Revenue ManagementTax and Revenue ManagementTax and Revenue Management

Safety and SecuritySafety and SecuritySafety and SecuritySafety and Security

Social Services and Social Social Services and Social Social Services and Social Social Services and Social SecuritySecuritySecuritySecurity

Integrated Urban InfrastructureIntegrated Urban InfrastructureIntegrated Urban InfrastructureIntegrated Urban Infrastructure



Tax and Revenue ManagementUse business intelligence to improve insight and elevate performance with visibility and control.

Tax and Revenue Agencies need to:Tax and Revenue Agencies need to:Tax and Revenue Agencies need to:Tax and Revenue Agencies need to:

� Proactively prevent fraud and other regulatory violations

� Improve taxpayer compliance; enhance services effectiveness; integrate tax service providers

� Simplify administrative procedures and automate functions to increase productivity



Tax and Revenue Management Focus Areas

Core Core Core Core Applications & Applications & Applications & Applications & Compliance Compliance Compliance Compliance

Business Intelligence Business Intelligence Business Intelligence Business Intelligence & Knowledge & Knowledge & Knowledge & Knowledge Management Management Management Management

� Customize services for different taxpayer segments

� Unify tax services to achieve higher compliance & revenue

� E.g.: Tax Audit and Compliance

� Minimize duplication in information collection� Enhance privacy protection, accuracy,

transparency of taxpayer information� E.g. Anti Money Laundering, CFO Dashboards

Multi-Channel Multi-Channel Multi-Channel Multi-Channel Access Access Access Access

� Build trusted interaction environment� Provide more choices in accessing and submitting

information� E.g. Intelligent Forms Processing,

Case management Business PartnersBusiness PartnersBusiness PartnersBusiness Partners

= validated for solutions that leverage the IBM Government Industry Framework



Australian Treasury will save Australian Businesses around $800M a year with streamlined business reporting

Client ChallengesClient ChallengesClient ChallengesClient Challenges� Reduce the regulatory compliance costs to

Australian businesses� Avoid duplication across agencies � Overcome inefficiencies and inaccuracies due

to lack of integrated process

SolutionsSolutionsSolutionsSolutions� Commit to a multi-agency Standard Business

Reporting initiative � Streamline movement of financial information

along the entire reporting chain � Provide businesses a single secure electronic

interface to report directly to up to 12 agencies

Smarter Business OutcomesSmarter Business OutcomesSmarter Business OutcomesSmarter Business Outcomes• Significantly reduce the reporting burden for businesses• Save Australian Businesses around $800M a year when fully implemented• Reduce time and resources for government

Tens of billionsTens of billionsTens of billionsTens of billions of dollars of regulatory compliance costs for Australian businesses every year















Social Services and Social SecurityOptimize citizen-centered experiences, reduce waste, and connect people to programs based on individual needs.

Social Services Agencies need to:Social Services Agencies need to:Social Services Agencies need to:Social Services Agencies need to:

� Gain visibility to integrated citizen information to improve service scope and quality

� Provide the right service to the right individual at the right time

� Expand service across all communication channels and enable “no wrong door” approach

� Detect and prevent fraudulent activities

� Fulfill reporting requirements efficiently



Social Services & Social Security Focus Areas

Business PartnersBusiness PartnersBusiness PartnersBusiness Partners� Gain an accurate and integrated view of a citizen’s

relationship with government agencies� Improve coordination of service offerings� Reduce duplication and errors

Integrated View of Integrated View of Integrated View of Integrated View of Citizen RelationshipCitizen RelationshipCitizen RelationshipCitizen Relationship

� Deliver service across all communication channels� Streamline various process flows� Enable collaboration across the agency and service

providers� E.e. Curam – Social Enterprise Management

Integrated Case Integrated Case Integrated Case Integrated Case ManagementManagementManagementManagement

� Increase citizen self-service and reduce office visits� Increase speed of response � Enable digital signing, routing, and approval� E.g. Intelligent Forms, e-Government Portals

Citizen ServicesCitizen ServicesCitizen ServicesCitizen Services

= validated for solutions that leverage the IBM Government Industry Framework



Alameda County Social Services Agency minimizes fraud with real-time alerts and reporting

Smarter Business OutcomesSmarter Business OutcomesSmarter Business OutcomesSmarter Business Outcomes� Estimate $11M$11M$11M$11M in benefits from efficiency and fraud detection� Aggressively reduce fraud and shift dollars to those truly in need� Reduce engagement time with clients and providers from months to daysmonths to daysmonths to daysmonths to days� Save reporting and penalty costs with up-to-date and automated reporting capabilities

Client ChallengesClient ChallengesClient ChallengesClient Challenges� Fulfill reporting requirements of Deficit Reduction Act� Gain insights from volumes of data� Close gaps between actions taken and actions

required� Provide superior service to 158,000 people across

six programsSolutionSolutionSolutionSolution� Deploy centralized reporting to consolidate data from

multiple systems, resolve identities, and enable cross program reporting in real time

� Create worker’s dashboard and alerts to enable more efficient management of case load

2200 employees2200 employees2200 employees2200 employees serving 158000158000158000158000 people

Estimate $11M$11M$11M$11M in benefits

Relationship Diagram















Safety and SecurityImprove border security, public safety, and emergency response through intelligence and collaboration

Public Safety and Security Agencies need to:Public Safety and Security Agencies need to:Public Safety and Security Agencies need to:Public Safety and Security Agencies need to:

� Enable teams to collaborate seamlessly

� Enable communication across mobile devices

� Derive intelligence from various sources of information

� Identify criminals and high risk passengers in real time

� Respond to terrorist attacks and natural disasters



Safety and Security Focus Areas

Business PartnersBusiness PartnersBusiness PartnersBusiness Partners

� Drive intelligence from structure and unstructured data� Identity of a person-of-interest and his network� Support an integrated document management system� E.g. Crime Information Warehouse

Integrated Integrated Integrated Integrated IntelligenceIntelligenceIntelligenceIntelligence

= validated for solutions that leverage the IBM Government Industry framework

Command & Command & Command & Command & Control Control Control Control

� Support crisis management and planning� Enable geographically dispersed teams to collaborate� Increase data quality and up-to-date data delivery� Integrate siloed information to create a single “version

of the truth” � E.g Virtual Operations Center , Radio Connect

Integrated Border Integrated Border Integrated Border Integrated Border ManagementManagementManagementManagement

� Defend against threats and attacks� Comply with new laws for services, identity & privacy� E.g Advance Passenger Analysis

� Improve evidence accuracy and credibility� Reduce crime via real-time information� Manage documents effectively

Criminal Justice Criminal Justice Criminal Justice Criminal Justice ManagementManagementManagementManagement



South Africa’s Gauteng Province prepares for the 2010 FIFA World Cup with a state of the art Disaster Management and Emergency Operations Centre

Smarter Business OutcomesSmarter Business OutcomesSmarter Business OutcomesSmarter Business Outcomes� Comply with the Disaster Management Act in 2004 � Improve planning capabilities and training� Ensure effective preparedness of emergency services from all sectors� Develop capacity to deal with disasters that may occur during the 2010 World Cup

Client ChallengesClient ChallengesClient ChallengesClient Challenges� Protect citizens against disasters� Improve preparedness of emergency servicesSolutionSolutionSolutionSolution� Create Provincial Disaster Management and

Emergency Operations Centre with a real time Common Operating Picture and interoperability across metro emergency management operations and public safety departments

� Monitor and evaluates the state of preparedness� Implement and test response plans

Ensure the safety and security of8 million8 million8 million8 million people















Metropolitan Transportation & RoadsHelp build multi-modal transportation systems to collectively optimize capacity, reduce congestion, and improve convenience.

Transportation agencies need to:Transportation agencies need to:Transportation agencies need to:Transportation agencies need to:

� Reduce traffic congestion

� Facilitate the use of public transportation

� Optimize usage of all forms of transportation

� Generate new revenue



Metropolitan Transportation & Roads Solution Areas

Business Partner Business Partner Business Partner Business Partner examplesexamplesexamplesexamples

� Automatically collect toll charges� Implement congestion charging and distance-based

charging schemes

Road User Road User Road User Road User ChargingChargingChargingCharging

� Develop automated fare collection� Create universal/integrated transportation accounts� Provide multi-modal transport billing

Integrated Fare Integrated Fare Integrated Fare Integrated Fare ManagementManagementManagementManagement

� Provide asset lifecycle and maintenance management

� Improve reliability of transport assets

Transport Asset Transport Asset Transport Asset Transport Asset ManagementManagementManagementManagement

Transport Transport Transport Transport Information Information Information Information

ManagementManagementManagementManagement

� Traffic Prediction Tool� Deliver traveler advice via Internet, 511, PDA, etc.� Provide journey optimization and performance reporting



Singapore provides a single integrated system and fare card for all public transit journeys

4.84 Million4.84 Million4.84 Million4.84 Million People, 850,000850,000850,000850,000 vehicles in an island just 3.5 times the size of Washington D.C.

Bus Ridership: 2.97 Million2.97 Million2.97 Million2.97 Million a day

Rail Ridership: 1.64 Million1.64 Million1.64 Million1.64 Million a day

The Singapore system is also being implemented by IBM for the city of DublinThe Singapore system is also being implemented by IBM for the city of DublinThe Singapore system is also being implemented by IBM for the city of DublinThe Singapore system is also being implemented by IBM for the city of Dublin

Smarter Business OutcomesSmarter Business OutcomesSmarter Business OutcomesSmarter Business Outcomes�Convenience for commuters (one card)�Accurate financial settlement for transport operators (reduce revenue leakages)�Insights into end to end travel patterns for transport planners

Client ChallengesClient ChallengesClient ChallengesClient Challenges� Increased road congestion with limited space for

highway and road expansion� Creation of efficient, commuter friendly,

financially self sustaining public transport system

SolutionSolutionSolutionSolution� A high performance automated fare collection

system � Single smart card to be used across all modes of

transport � Solution can scale to handle 20 million transport

transactions (5X the number of transactions generated by MTA of New York)















Integrated Urban InfrastructureCreate smarter cities that are operationally efficient and sustainable with effective management of resources.

Cities need to: Cities need to: Cities need to: Cities need to:

� Gain visibility to city operations and coordinate operations across departments and agencies

� Improve local and regional efficiencies

� Address environmental issues

� Create infrastructure to manage population and growth pressures



Integrated Urban Infrastructure Focus Areas

Business PartnersBusiness PartnersBusiness PartnersBusiness Partners� Bring together various agency operations into one

performance dashboard� Drive unified response to events� Facilitate communication across city systems

City Command City Command City Command City Command CenterCenterCenterCenter

� Implement Green Cert Solutions � Use data on Carbon to manage environmental impact

Carbon Carbon Carbon Carbon ManagementManagementManagementManagement

= validated for solutions that leverage the IBM Government Industry framework

Property Property Property Property Management Management Management Management

� Enable Property Performance Management� Construct environmentally responsible and

operationally efficient buildings

Utilities Utilities Utilities Utilities Management Management Management Management � Optimize management of city managed utilities such

as Water & Energy grid



The framework approach

� SpeedSpeedSpeedSpeed…………of implementation with repeatable architectural patterns and accelerators

� FlexibilityFlexibilityFlexibilityFlexibility…………to progressively transform to a simplified architecture one project at a time

� ChoiceChoiceChoiceChoice…………of how to get started and who to partner with for business capabilities

� Cost ReductionCost ReductionCost ReductionCost Reduction…………through re-use of services and assets and through faster implementation

� AlignmentAlignmentAlignmentAlignment…………of business and IT priorities for more effective results from solution implementation



Key Contacts

� Lonne Jaffe Lonne Jaffe Lonne Jaffe Lonne Jaffe Director , Public Sector Solutions, SWG

� Ashish CowlagiAshish CowlagiAshish CowlagiAshish CowlagiOffering Manager, Government Industry Framework

� David WaxmanDavid WaxmanDavid WaxmanDavid WaxmanChief Architect,Government Industry Framework

� Stephanie SunStephanie SunStephanie SunStephanie SunMarketing Manager, Government Industry Framework

� Jeff Rogers Jeff Rogers Jeff Rogers Jeff Rogers Director, Public Sector Sales, SWG

� Vinod ChavanVinod ChavanVinod ChavanVinod ChavanWW Sales Leader, Government Industry Framework

� Mitch FreeMitch FreeMitch FreeMitch FreeBusiness Unit Executive, Government Solution Sales, SWG

� Irene WongIrene WongIrene WongIrene WongPartner Program LeaderGovernment Industry Framework

For more information – Start with the Government Industry Framework Wiki : http://w3.tap.ibm.com/w3ki08/display/FWKS/Government



Documents

Solution Overview - IBM€¦ · Solution Overview : The IBM Government Industry ... knowledge and expertise access ... regional and local governments. IBM IS LEADING IN