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South Dakota Medical Group Management Association
Spring Conference
sdmgma.org
Kaleidoscope of Change:Maintaining Perspective in Challenging Times
April 23-25, 2014Holiday Inn Sioux Falls City Centre
Welcome Everyone!Kaleidoscope of Change – what a great description of the healthcare landscape these days! Making sure we are being compliant with ever changing regulations, learning about the latest quality program and how we can maintain our level of reimbursement not only this year, but for the next several years. Then let’s throw in patient satisfaction and employee engagement – is your mind spinning yet? Have you noticed the new MGMA logo and tag line? One of the fundamental principles of the SDMGMA is to provide you with knowledge, skills, and maybe even tools to help address these complex issues. Annual conferences are a wonderful venue and opportunity to learn, share, and connect.
Our education committee has once again risen to the challenge and found several topics and speakers that should help with understanding and facing the changes we are dealing with. Topics range from “Why People Do What They Do” and patient experience insights to HIPAA Security and the South Dakota Attorney General. Also, some of the best resources I have found at these conferences are through interaction with others who must deal with these same challenges – your fellow SDMGMA members.
The board has followed due diligence in exploring options for our SDMGMA website, decided to continue to work through the SDSMA vendor, and cannot wait to show you the end product – a much more robust, friendly, and useful website. Watch for the demonstration at the conference! A huge thanks to Justin Garry for taking on the bulk of this project. If you have any ideas for making the website more valuable to our members, please talk to any of the board members.
While attending the conference, please take the time to visit with our exhibitors and conference sponsors. Many of them have been long time supporters of your individual practices and of our educational conference. Without their generosity and support, these meetings simply would not be possible. Make sure you take the opportunity to thank all of them.
Please let one of the education committee or board members know if there is anything we can do to make the conference more enjoyable and rewarding for you. So enjoy the learning, reconnecting with friends and making new ones, and hopefully some leisure time, too.
Patty TlustosPresident, SDMGMA
PresidentPatty Tlustos
President ElectKari Kirchmeyer
Vice PresidentJustin Garry
Immediate Past PresidentTim Braithwaite
Member-at-LargeTraci Matthew
Member-at-LargeHeather Bindel
Secretary/TreasurerMegan Rogers
BoardMembers
SDMGMAFall 2014 ConferenceAugust 20-22, 2014Cedar Shore ResortChamberlain, SD
MGMANational ConferenceOctober 26-29, 2014Las Vegas, NV
Coming Up
ACMPE Forum RepresentativeAnn Roemen(ex-officio)
Wednesday, April 23, 2014
11:00 am Golf (Location TBD)
5:00 pm - 7:00 pm Registration and Vendor Set-Up - Falls Room
6:00 pm - 8:00 pm Opening Reception for Attendees and Vendors Luciano’s North - 431 N. Phillips (see page 6 for directions from hotel)
8:00 pm Downtown Sioux Falls!
Thursday, April 24, 2014
7:30 am -8:30 am Breakfast and Registration - Palisade Room
8:00 am - 11:30 am Vendor Set-Up - Falls Room
8:30 am - 8:45 am Welcome and Website Demo - Starlite Ballroom PattyTlustos,President,SDMGMA
8:45 am - 10:00 am “Why People Do What They Do” - Part 1 - Starlite Ballroom TracyL.Spears,RegionalVicePresident,TransworldSystems
10:00 am - 10:30 am Break - Starlite Ballroom
10:30 am - 12:00 pm “Why People Do What They Do” - Part 2 - Starlite Ballroom TracyL.Spears,RegionalVicePresident,TransworldSystems
12:00 pm - 1:00 pm Lunch with Vendors - Falls Room
1:00 pm - 2:30 pm “Hot Topics Affecting Public Health and Safety” - Starlite Ballroom MartyJackley,JD,SouthDakotaAttorneyGeneral
2:30 pm - 3:30 pm Vendor Power Hour! - Falls Room
3:30 pm - 5:00 pm “Coloring Outside The Lines: Re-Creating the Patient Experience” - Starlite Ballroom JeffTobe,CertifiedSpeakingProfessional
5:30 pm Social - Falls Room
6:00 pm Banquet (with prize drawings) - Falls Room
Friday, April 25, 2014
8:00 am Breakfast - Starlite Ballroom
8:30 am - 9:30 am “Building a Practical and Meaningful HIPAA Security Program” - Starlite Ballroom GregWilliams,Security&ComplianceConsultant,MMICGroup
9:30 am - 10:00 am Break - Starlite Ballroom
10:00 am - 11:30 am “Listening Between the Lines: Let’s Get Engaged!” - Starlite Ballroom JeffTobe,CertifiedSpeakingProfessional
See you in Chamberlain, August 20-22, 2014, for the SDMGMA Fall Meeting!
SDMGMAFall 2014 ConferenceAugust 20-22, 2014Cedar Shore ResortChamberlain, SD
MGMANational ConferenceOctober 26-29, 2014Las Vegas, NV
Agenda
Tracy L. SpearsRegional Vice President, Transworld Systems
Tracy L. Spears is a Regional Vice President with Transworld Systems. She specializes in developing leaders and teamwork by enhancing personal communication skills. As a national business consultant for over 25 years, Tracy’s dynamic and comfortable approach has led to the improvement of both individual and group performances. She has been a featured speaker of numerous national, regional and state conference meetings throughout the U.S.
Tracy is a member of the National Speaker’s Association and a graduate of The University of Oklahoma, where she earned her Communications degree on a full athletic scholarship. She has also played in Japan as a member of the United States National Softball Team.
Thursday, 8:45 am – 10:00 am: Why People Do What They Do – Part 1
Thursday, 10:30 am – 12:00 noon: Why People Do What They Do – Part 2
Why people do what they do is more clearly understood after learning insights of various ways we each approach and process the world. Tracy presents a fun and interactive program identifying the different personality temperaments through the easy and memorable language of color. Participants are introduced to interactive styles which provide an understanding of individual needs, strengths and motivators. The program also offers skills and immediate working practices in managing people more effectively, building teamwork and recognizing individual innate strengths for work placement and greater productivity. In this session, participants will learn:• Howtobuildacohesiveandproductiveteam• Identifyinginteractionstylesthatcontributeinsmartstaffing
decisions• Simplestrategiestounderstandingpersonalitytemperaments
for effective outcomes
Marty Jackley, JDSouth Dakota Attorney General
Marty Jackley was sworn in as the 30th Attorney General for South Dakota, serving as the chief lawenforcementofficerandlegaladvisorforthe State. Marty was raised in Sturgis and graduated from the South Dakota School of Mines and Technology in 1992 with his Bachelor of Science degree in Electrical Engineering with Honors. He received his law degree from the University of South Dakota School of Law in 1995. Marty became a partner in the Rapid City
lawfirmofGunderson,Palmer,NelsonandAshmore,wherehespecialized in criminal, civil and business litigation.
In2006,hewasunanimouslyconfirmedbytheU.S.SenateasU.S.Attorney for South Dakota. Marty was named the South Dakota Prosecutor of the Year in 2008. He presently serves as Chairman of the Conference of Western Attorneys General, and the Vice-Chairman of the National Association of Attorneys General.
Thursday, 1:00 pm – 2:30 pm: Hot Topics Affecting Public Health and Safety
Attendees will hear about topics that currently are affecting health care and practices both statewide and nationally and with time allowed for questions.
Jeff TobeCertified Speaking Professional
Jeff Tobe presents more than 100 programs each year and consults with organizations that urgently need to stay ahead of their marketplace. His client list reads like a Who’s Who in Corporate America and Canada and includes IBM International, Nestle USA, ReMax International, Ethicon Pharmaceuticals, Chrysler Diamler and many others. Jeff’s background as an award-winning sales and marketing entrepreneur, has made him the
leading authority in creativity-in-business. Having owned his own advertising business for over 10 years, Jeff gained his perspective on creativity from both the agency and vendor side. Combine that with his insight into a changing business world and you have a winner!
Thursday, 3:30 pm – 5:00 pm: Coloring Outside the Lines: Re-Creating the Patient Experience
This high-energy, participatory, humorous session has received outstanding reviews from diverse health care management professionals around the world. Jeff will challenge you to step outside your comfort zone and accept that customer service is no longer the bar that distinguishes us from our competitors. We now have to consider our internal and external customers’ EXPERIENCES from the minute they make contact with us to the minute they are done! Jeff addresses the concept of seeing the world through your patients’ eyes—from their perspective! Most important, his sessions are upbeat, interactive and FUN!
In this session, participants will learn:• Howtosparkinnovativethinking—inyourselfandothers• MotivesformakingtheshiftfromservicetoEXPERIENCE• Techniquestoeffectivelymanagethechangethatcomeswith
innovation • Thebenefitstochallengingyourexisting“boundaries”• Howtoseetheworldthroughyourinternalandexternalcustomers’filters
• Methodstogettingthatcustomermoreengagedatwhattheydo everyday
Speakers
Friday, 10:00 am – 11:30 am: Listening Between the Lines: Let’s Get Engaged!
“Only 50% of workers in the United States are committed to and engaged in their work” - State of the American Workforce report / Gallup 2013
Practices are changing at lightning speed. What if we looked internally to make it easier externally? In other words, what if we considered how to get our employees more engaged at what they do so that it will ultimately have an effect on the ‘patient’ experience? In his high-energy, high-humor and high-content style, Jeff walks audiences through the “Four Pillars of Engagement:” Creativity,Commitment, Accountability and Communication.
In this session, participants will learn:• Howtobattlethe“…butthat’sthewaywe’vealwaysdoneit”
syndrome• Tomaketheshiftnecessaryinyourculturetogetyourpeople
more engaged• Whycreativethinkingallowsforinvolvementateverylevel• Whatitisthatwillattracttherightkindofemployeeswhen
you are looking• Howaccountabilityleadstoengagement• Thetwoquestionsthatwillget‘buyin’fromyourpeopleevery
time• Communicationtechniquesthatwillallowyoutoworkwith
people in a way in which they NEED to be worked with
Greg WilliamsSecurity & Compliance Consultant, MMIC Group
Greg Williams consults with healthcare organizations on security, compliance and risk management strategies for all of MMIC’s clients. Prior to joining MMIC Greg owned a consulting company specializing in IT and information security consulting in Minnesota. Greg has a long history of helping organizations large and small with IT initiatives and compliance to HIPAA, PCI/DSS, and other regulatory governance.
Greg earned a Bachelor of Arts degree in Psychology from Hamline University in St. Paul, MN, holds a number of technical certifications,belongstomanysecurityindustryassociations,andis held in high regard by his clients and colleagues.
Friday, 8:30 am – 9:30 am: Building a Practical and Meaningful HIPAA Security Program
ACMPE Certification – elevate your career and set yourself apart from thecrowdbybecomingaboardcertifiedmedicalpracticeexecutive.ACMPEboardcertificationisdesigned for individuals with at least two years of experience in healthcare management. The CMPE designation validates your expertise and brings greater recognition from physicians, executives, industry professionals, and peers. The following areSDMGMAmemberswhoareACMPEcertified:
Bev Berg, CMPEDarin Berg, CMPELaRae Burkman, CMPEPhillip Gorby, CMPECheryl Haines, CMPEMark Hatting, CMPEJohn Healy, CMPEScott Lunzman, CMPEBrad Nelson, CMPEJudy Nelson, CMPEAnn Roemen, CMPEPatricia Tlustos, CMPE
Fellowship – is the highest level of distinction you can earn in the medical practice management profession. This is the next step after achievingcertification.Joinotherswhoare dedicated to making a difference and creating best practices in the healthcare industry. SDMGMA Fellows are:
Edward Arshem, FACMPE (Life)Justin Garry, FACMPEKathy Haberling, FACMPEBrian McAlpin, FACMPEDarrel Riddle, FACMPE
Nominee – thisisthefirststeptowardcertification.To become a nominee to the national boardcertificationprogramyoumustbea member of MGMA-ACMPE and have at least two years of healthcare management experience, including six months in a supervisory role. SDMGMA nominees are:
Karen BarklHeather Bindel Jim GangelhoffStan GebhartJason GormanStacy HarmelinkTraci MatthewJohn PierceJames SheaKyle Tacke
To learn more about becoming a nominee, certifiedmember,orfellow,pleasetalktoAnnRoemen, ACMPE forum rep for South Dakota, by contacting her at (605) 444-8672 or [email protected].
#3983 SDMGMA_Spring Conf_Ad_v2.indd 1 2/20/14 12:06 PMAdvanced
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AccommodationsHoliday Inn Sioux Falls City Centre100 West 8th StreetSioux Falls, SD 57104sfcchotel.comReservations: 605-339-2000Room Rates - 2-Queen Beds or King Bed - $104.00 plus taxesMention SD Medical Group Management Association Group block of rooms - Block of rooms held until March 23, 2014
Directions Luciano’s North Opening ReceptionWednesday, April 23431 N. Phillips Ave.Within walking distance from the Holiday Inn City Centre. Proceed from the hotel’s front doors and take a left to Phillips Avenue. It is 2 ½ blocks straight north (left) on Phillips Avenue. If you would like shuttle transportation, please inquire at the front desk when you arrive at the hotel.
AttractionsVisit the following websites for information regarding events/attractions/shopping while in Sioux Falls: downtownsiouxfalls.com visitsiouxfalls.com simon.com/mall/the-empire-mall
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SDMGMA-2014-AD.indd 1 1/27/2014 3:19:22 PM
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