SPIRITUAL WONDER OF THE WORLD - Draft 20/7 BRAND STRATEGY SPIRITUAL WONDER OF THE WORLD Kakadu is a

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Text of SPIRITUAL WONDER OF THE WORLD - Draft 20/7 BRAND STRATEGY SPIRITUAL WONDER OF THE WORLD Kakadu is a

  • Draft 20/7

    BRAND STRATEGY SPIRITUAL WONDER OF THE WORLD

    Kakadu is a 50,000-year-old living cultural landscape that interacts with nature and the seasons. The awesome, ancient Arnhem Land Escarpment frames this World Heritage wetland. It is a place with deep spiritual richness and history that inspires the senses, commands deep respect and provides self-discovery, enlightenment, adventure and relaxation.1

    1 Brand positioning statement

    A collaboration of the Kakadu stakeholders, collated by Charlotte Prouse and Sarah Crawford

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    Branding is about making the experience of a place as positive, memorable, different and exceptional as it can possibly be. A brand is a promise. To mean anything, a promise must be delivered and kept. The promise is not that visitors will find features of the destination physically present but that they will enjoy the experience of those physical attributes in a way that exceeds their expectations. It is the experience, not physical attributes and features that fulfils a brand’s promise.1

    1. Whitfield, G. DMO World Newsletter Jan.2005

    PAGE i BRAND KAKADU

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    CONTENTS Vision 1

    What is a brand 2

    Background 3

    The brief 5

    The process 6

    The target market 7

    Brand Kakadu pyramid 9

    The brand strategy 10

    The positioning of Brand Kakadu 11

    Living the Brand 12

    Brand Kakadu as inspiration – implementation 13

    The Brand and management of the National Park –summary 17

    PAGE ii BRAND KAKADU

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    Kakadu National Park is one of the great World Heritage areas, recognised universally as a place with:

    • A living Aboriginal culture – home to Bininj/Mungguy

    • Extraordinary natural landscapes and a rich variety of plants and animals

    • Enriching and memorable experiences for visitors

    • A strong and successful partnership between traditional owners, governments and the tourism industry – providing a national benchmark in caring for country and sustainable tourism.

    PAGE 1 BRAND KAKADU

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    WHAT IS A BRAND? The brand provides a deep emotional connection to the visitor. It influences the feelings, perceptions and thoughts the visitor has about a destination. The brand is a promise, reflecting the values, attributes and personality of the destination. It embodies uniqueness. It sets the place apart from all other destinations.

    As a promise, the brand must be delivered and honoured. The visitor will enjoy the experience of Kakadu and its physical attributes in a way that exceeds their expectations. The brand makes the experience of a place positive, memorable, different and as exceptional as it can be.

    To create a brand for a destination, it must first resonate with the potential visitor and follow through to the experiences on offer.

    The brand provides focus for the development of the destination – it is what Kakadu aspires to be. Through day-to-day interactions in the park the brand upholds the values and the essence of Kakadu. The visitors will have an experience beyond their expectations.

    Brand Kakadu embodies more than tourism and marketing. It is all-encompassing and reaches into many facets of Kakadu life. It is about the longevity and sustainability of a culture, environment and lifestyle. Areas such as business development, education, infrastructure and Park management, all benefit by embracing the principles of the brand. It provides the focus, clarifies objectives and helps prioritise tasks or projects. The brand shapes attitudes and provides a clear choice when making decisions. The brand is not the logo or advertising. These are creative executions of the brand. The brand provides a vision and assists in developing the right experience so that the visitor expectation of Kakadu is delivered.

    The brand will attract the type of visitors who emotionally connect to Kakadu. This type of visitor is very important, not only to the traditional owners but also to the Park’s staff. The most desirable visitors will leave knowing they have: had an experience of a lifetime; been enriched by a contemporary and traditional Aboriginal culture; and gained an appreciation and respect for country, ancestral spirits and a culture that has flourished for 50,000 years.

    The brand components, listed below, are the key elements that embody the brand for the individual.

    Brand essence – It’s how you feel about Kakadu and how you would like your visitors to feel.

    Brand values – It’s what you believe in.

    Brand personality – It’s the way you would describe it if the brand were a person.

    Visitor benefits – It’s the experience others will have when they visit.

    Kakadu benefits – It’s the way you feel and what you receive when you share it.

    Brand attributes/characteristics – It’s how you express yourself.

    Through the findings of the workshops and within each of the above areas, themes have been strongly identified. These themes make up the ‘Brand Pyramid’ hierarchy (see page 9).

    PAGE 2 BRAND KAKADU

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    BACKGROUND The application of contemporary destination branding concepts to a world-class national park is a groundbreaking initiative. The objective is to make the Kakadu visitor experience as positive, memorable, different and exceptional as it can possibly be.

    Brand Kakadu will support Tourism Australia’s Brand Australia national and international marketing campaign1. This document describes how Brand Kakadu aligns with the Brand Australia target market. Brand Kakadu sets the benchmark for the destination branding approach that will be applied to the suite of iconic Australian experiences that is currently being developed by Tourism Australia and Parks Australia, in collaboration with tourism and national park agencies. Brand Kakadu also complements the Tourism Northern Territory Brand NT campaign and provides a further opportunity to continue the close working relationship between Parks Australia and the Northern Territory Government on tourism management and promotion.

    The report “Walking to the Future…Together. A Shared Vision for Tourism in Kakadu National Park”2, has identified that there is a need to develop a brand and Tourism Master Plan for Kakadu. Kakadu is a World Heritage area, jointly managed by its traditional owners and the Australian Government3 through the Board of Management. The Kakadu region covers diverse geographic landscapes including coastal, wetlands, stony country and the Arnhem Land Escarpment. Brand Kakadu endeavours to conceptually take down the borders of the National Park, opening up the region as a national landscape, and providing the visitor with a greater depth of experiences as a whole. Kakadu is the entry point to Arnhem Land and adjoins the Nitmiluk National Park and Katherine Gorge in the south. Brand Kakadu provides recognition of this region’s value as one of Australia’s great experiences and provides opportunities for the entire region to benefit from the branding process. The distilling of Brand Kakadu will enable the development of this World Heritage area as a leading local and international tourism destination. This brand document will be an integral part of the Tourism Master Plan, providing direction for the development and refinement of the Kakadu experience.

    In consultation with key stakeholders, the brand was developed to define Kakadu. These stakeholders are the traditional owners (Bininj and Mungguy), Parks Australia, the Northern Territory Government and the tourism industry. The traditional owners heavily influence the brand as they hold the key to its depth and essence.

    1. Tourism Australia - Towards a Global Target Market January 2006 Strategic Insights 2. Walking to the Future…Together. A Shared Vision for Tourism in Kakadu National Park: http://www.deh.gov.au/parks/publications/kakadu/tourism-vision/index.html 3. The Government’s response to the Shared Vision is at: http://www.deh.gov.au/parks/publications/kakadu/ktv-response.html

    PAGE 3 BRAND KAKADU

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    As a result of the stakeholder brand development workshops, it was clear that the top priority principle is the protection and conservation of the Kakadu culture, landscape, flora and fauna. This is also identified in the Shared Vision.

    The 10 key principles from the Shared Vision underpin the brand strategy:

    Respect for country and people1 Kakadu is first and foremost home to the Bininj/Mungguy. They will influence, encourage and participate in the

    development of tourism from which they gain economic and social benefits, at a pace and level they determine.

    The Bininj/Mungguy have leased their land to the Australian Government to be jointly managed as a national park, to protect and manage its priceless natural and cultural heritage.

    All parties will recognise and enhance the protection of Kakadu’s diverse landscapes, internationally important wetlands and spectacular plants and wildlife.

    Tourism should not be boss of country. The progress and development of tourism will be undertaken in accordance with wishes of the traditional owners and at a pace consistent with their own values and aspirations.

    All parties will respect the wishes of Bininj/Mungguy – that to