Spring 2014 RMS/EOC Common Errors & Solutions Training
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Agenda 2 Early Warning System Overview Common error messages
what they mean and how to troubleshoot solutions
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Support Information 3 Where to find Support Resources
www.FLAssessments.com/Spring RMS www.FLAssessments.com/Spring RMS
Spring 2014 RMS CBT Test Administration Manual
www.FLAssessments.com/EOC www.FLAssessments.com/EOC 20132014
End-of-Course Test Administration Manual
www.FLAssessments.com/AdditionalResources
www.FLAssessments.com/AdditionalResources 20132014 Technology
Coordinator Guide CBT Test Administrator Quick Reference Guide
Infrastructure Readiness Guide
www.FLAssessments.com/CBTTrainingResources
www.FLAssessments.com/CBTTrainingResources Student Tutorials
PearsonAccess Tutorials Trainings Technology Resources
http://fcat.fldoe.org/fcat2/cbt.asp (FDOE website)
http://fcat.fldoe.org/fcat2/cbt.asp Computer-Based Testing
Overview
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Early Warning System (EWS) Overview 4
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TestNav and TestHear Early Warning System 5 The TestNav Early
Warning System (EWS) is designed to save student responses locally
in the event of a network interruption. EWS saves the student's
responses to an encrypted backup file so the student can either
continue testing or exit the system without losing data. Designate
two (2) file save locations for student responses in the event of a
connectivity loss to the testing servers. Best Practice: Primary
response location should be a shared location because it allows
access to stored student responses from one location. The alternate
response location should be a location on the local workstation.
Students must have full access to the designated save locations.
When connectivity is restored and the students are resumed to
continue testing, the locally saved responses are transmitted to
the testing server and added to the responses already stored there.
This activity occurs in the background of the test delivery
software while the software continues to provide test questions to
the student.
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TestNav and TestHear Early Warning System 6 TestNav or TestHear
will find the correct response file. A combination of the test
ticket ID combined with the session token is used to uniquely
identify a Student Response File (SRF). An SRF can only be used the
next time the student resumes into a test. TestNav or TestHear will
only delete an SRF if it is successfully uploaded.
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Reasons Why TestNav EWS Triggers 7 1)TestNav or TestHear client
determines that neither Early Warning save location is viable.
2)TestNav or TestHear is unable to download portions of a test. The
two above situations will result in immediate notification of the
student. 3)TestNav or TestHear is unable to upload responses. This
situation will result in notification of the student at the time of
test submission.
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TestNav Early Warning Screenshots 8 Invalid Save Locations
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TestNav Early Warning Screenshots (contd.) 9 Invalid Save
Locations
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TestNav Early Warning Screenshots (contd.) 10 Unable to
download test content
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TestNav Early Warning Screenshots (contd.) 11 Unable to
download test content
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TestNav Early Warning Screenshots (contd.) 12 Unable to upload
responses
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13 Unable to upload responses TestNav Early Warning Screenshots
(contd.)
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14 Invalid Save Locations TestHear Early Warning Screenshots
(contd.)
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15 Unable to download test content TestHear Early Warning
Screenshots (contd.)
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16 Unable to download test TestHear Early Warning Screenshots
(contd.)
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17 Unable to communicate with server TestHear Early Warning
Screenshots (contd.)
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18 Unable to communicate with server TestHear Early Warning
Screenshots (contd.)
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Common Errors & Solutions 19
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Common Error Codes and Solutions TestNav 20 Error
CodeSolution/Description 20004: The login information you have
provided is incorrect. Please try again. The most common solution
is to verify that the correct URL is being used in TestNav. Refer
to the URL and login information printed on the authorization
ticket. 20007: Your test session has not been started. Please
notify your Test Monitor. The session status must be started before
a student can log in to the test. 20026: The TestNav system cannot
find the Address specified, please verify the Address and try
again. The most common solution is to verify that the correct URL
is being used in TestNav. Refer to the URL and login information
printed on the authorization ticket.
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Common Error Codes and Solutions TestNav 21 Error
CodeSolution/Description 20040: The TestNav system cannot find the
host server. This indicates a local Internet connectivity problem.
20043: The test you are attempting to access with this login
information is already in progress. If you are attempting to
restart this test, please notify your Test Monitor to authorize
your login to resume the test. Close TestNav completely. Resume the
student in PearsonAccess under Session Details. Start TestNav and
try logging in again. 20081: TestNav has detected that another
application attempted to become the active window, which may
compromise the security of this test. TestNav has been shut down.
You may need assistance from your test monitor to restart the test.
TestNav has detected another application is trying to take over.
Check the student log to see if TestNav captured the offending
program (e.g., screen saver, desktop monitoring software).
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Common Error Codes and Solutions TestNav 22 Error
CodeSolution/Description 20095: The response file location provided
is invalid. You must designate a valid response file location. The
Primary and/or Alternate save locations specified in the
proxysettings.properties file are not valid or the student does not
have write-access to the save locations. 20118: There has been a
problem accessing your form. Have the student try to log into a
different computer. This error is related to the monitor not
displaying the form at its current resolution. The screen settings
can be changed by opening the \TestNav\proxysettings.properties
file and updating the DisableAutoScreenRes=False line to
DisableAutoScreenRes=True. This message will also appear if a
student attempts to log in to TestNav using a TestHear login ID.
Pearson Customer Support will need to be contacted in order to
resume this student with the correct form.
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23 TestHear login used in TestNav software TestNav Early
Warning Screenshots
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Common Error Codes and Solutions TestHear 24
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25 Common Error Codes and Solutions TestHear
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26
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Common Error Codes and Solutions TestHear 27
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Common Error Codes and Solutions TestHear 28
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Common Error Codes and Solutions TestHear 29
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Common Error Codes and Solutions TestHear 30
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31 TestNav login used in TestHear software TestHear Early
Warning Screenshots
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TestHear Software Version Error 32 If you have not downloaded
and installed the latest version of TestHear on workstations,
students will receive this error message when signing into the
test.
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Who to contact with questions? 33 Pearson Customer Support:
1-877-847-3043 or
[email protected]@support.pearson.com Monday thru
Friday, 7:00 am - 8:30 pm (EDT) Your District Assessment
Coordinator