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Global Leader in Integrated Facilities Management Services AFRICA Capability - 2016
JLL Sub-Saharan Africa overview
Mission Statement for SSA IFM
3
SSA IFM has an implicit Mission: Our mission in Sub-Saharan Africa is to support our multi-national client base, forge key relationships with local government and business, and establish an industry benchmark. We are a truly global Facility Management company operating at a strategic level, which enables us to stay at the forefront of industry trends and international best practice. Our approach and positioning is quite unique to the local market, where we effectively turn the local model onto its head. Our mission through our extensive global breadth and local depth, is to become the acknowledged Integrated Facility Management leader on the Sub-Saharan African continent, providing knowledge based, exclusive and high quality support services delivered through a unique approach to ensure seamless service integration.
Proposed Service Delivery Model for JLL IFM SSA
Account management: Financial management | Performance management | Reporting and analytics | Project management | Engineering operations
Corporate center of excellence support: Engineering services | EH&S | Critical environments | Energy management | Client accounting services | Call center | Supply chain | Technology
Mechanical and electrical | HVAC | Electrical/plumbing |
General building maintenance | Mobile engineering
Elevator maintenance | High Voltage equipment |
generators | UPS | Fire and life safety | Gas utility/water/sewer
Mail | Postroom reception | Concierge helpdesk
Catering | Security | Cleaning | Pest control | Waste removal
Energy program management | Demand reduction
Move management | Minor works | Capital projects
Landscape | Winter service | External cleaning
= Self-performed = Sub-contracted
Soft services Hard services
Engineering services
Facility management
Employee services
Workplace services
Site services
Utilities and energy
Specialty services
Ground maintenance
On-site Facilities Management
EMEA IFM Empowered Organisation
5
Integrated Structure for SSA & South Africa
6
Mark Bradford Chairman Sub-Saharan Africa
Magnus Akerberg Managing Director IFM EMEA
Craig Hean Managing Director South Africa
Stan Frank Head SSA EMEA IFM SSA & South Africa
South Africa CS Sub-Saharan Africa CS
EMEA IFM
Lucy Githinji Corporate Solutions East Africa CS
Technology Integration Model
Client
Data management
Financial management
Portfolio management
Transaction management
RED PLATFORM
IFM IPS Capital Works
Occupier business mix/new structures in SA business
Project & Development
Services
Head of PDS
Rob Fleming
Head of IFM
Stan Frank
Occupier Services
Research
Head of Research
Zandile Makhoba
Facilities Management Tétris
Head of Tétris
Emma Luyt
Corporate Solutions
Head of Corporate Solutions
Simon Wade
Investor business mix/new structures in SA business
Head of IFM
Stan Frank
Investor Services
Research
Head of Research
Zandile Makhoba
Facilities Management Tétris
Head of Tétris
Emma Luyt
Industrial
Head of Industrial Leasing
Mark Truscott
Office
Head of Office Leasing
Dennis Heylar & Gavin Klaarman
Head of Capital Markets
Henry Payne
Valuations
Head of Valuations
Jurgen Karg
Capital Markets Leasing
Head of Leasing
Edward Ward
Integrated Model for JLL SA & SSA
Strategic Consulting
Agency • Office Leasing • Tenant Representation • Corporate Solutions
Hotels & Hospitality • Operator Search & Contract
Negotiation • Detailed Hotel Feasibility Study • Asset Management and
Valuations • Hotel Transactions Retail
• Detailed Design Support • Retail Leasing • Mall Planning
Project & Development Services • Project Management • RFP Management • Construction Management • Cost Consulting
Valuations • IPO’s, Funds • Loan Security
Corporate Finance • Fund Advisory • Portfolio Strategy • Debt Advisory
Property & Asset Management Facilities Management Property Management Asset Management Estate Management Strategy
Investment Transactions Buy side / sell side mandates Turnkey assets Strategic land parcels
Real
Esta
te L
ife C
ycle
Feasibility
Planning
Funding
Construction
Management
Transactions
JLL SSA IFM
Stan Frank Head SSA EMEA IFM
Steve Lawlor Head of Solutions Development IFM EMEA
Michael Colligan Solutions Development Director
Graham Sherlock Group Regional Accounts Director
Magnus Akerberg Managing Director IFM EMEA
Current Management Structure for SSA EMEA IFM Current IFM Structure
Yash Kapila Chief Operating Officer EMEA IFM
Ralph Sutherland Operations Director SSA EMEA IFM
Operations Solutions Development
Strategy
Roles & Responsibilities Current Management Structure for SSA IFM
Stan Frank
Head of Sub-Saharan Africa,
IFM EMEA
Ralph Sutherland
Operations Director Sub-Saharan Africa,
IFM EMEA
Strategic Direction – Develop & manage IFM Strategic Plan Risk & Retention Management – Protect the JLL brand in SSA Expansion Program - Expand the JLL IFM presence in SSA Awareness Campaign - Develop an awareness of JLL IFM Integration Process – Integrate JLL IFM into JLL CS EMEA Account Oversite – JLL IFM In country client & staff interface
Account Director – Standard Chartered Bank in SSA Region Operational Support – Existing Accounts in SSA Region Due Diligence – Potential Accounts in SSA Region Transition – New Accounts in SSA Region Manage – In Region SSA Accounts
SSA Regional Accounts
EMEA Accounts
IFM current contracts operational in 12 Countries: South Africa, Mozambique, Angola, Nigeria, Cameroon, Congo, Ethiopia, Ghana, Ivory Coast, Kenya, Zimbabwe & Mauritius. Area managed: 150 000 m² (1 614 586.56 sq. ft.) Total number of JLL IFM employees: 58 employees inclusive of the 2 directors Managed spend (USD): $8 000 000 (R123 000 000)
1 JLL FTEs under management
Dave Benbow Account Director
2 JLL FTEs under management
Greg Sutton Account Director
Light Touch
Lily Ellis Account Director
Light Touch
Lis McGregor Account Director
Light Touch
Tony Cope Regional Director
6 JLL FTEs under management
Ben Tindale Regional Lead
31 JLL FTEs under management
Ralph Sutherland Account Director
16 JLL FTEs under management
Nigel Wright Regional Lead
FUTURE
Target & New SSA Account’s
13
Vision 2020 plan to be operational in 22 out of 54 Countries by 2017
Johannesburg
Zimbabwe
Botswana
Zambia
Namibia
Seychelles
Mauritius
Cote D’Ivoire Ghana
Ethiopia
Uganda
Rwanda
Northern African Office
Mauritania
Algeria
Tunisia
Kenya
Nigeria
South Africa
Mozambique
Morocco
Angola
Tanzania
Egypt
Nairobi
Casablanca
Lagos
Cairo
West African Office
Northern African Office
East African Office
Sub-Saharan Africa & South Africa Office
Senegal
JLL Presence 2016
Casablanca, Morocco Tunisia, Algeria, French Speaking North Africa
Cairo, Egypt
Lagos, Nigeria Ghana, Cote D’Ivoire Nairobi, Kenya
Ethiopia,Tanzania, Rwanda, Uganda
Johannesburg, South Africa Namibia, Botswana, Angola, Zimbabwe, Mozambique, Mauritius, Zambia
Estate Links
Abacus
REC
Pangani
JLL Offices JLL Association – 100% locally owned JLL targeted associations by end 2015 JLL targeted associations by 2017
Angola JLL operate as agent to manage two sites totalling over 12,000 t²
Nigeria • Regional hub • JLL operate as
principal • 6 sites & 103,000 ft²
under management • JLL team based in
Lagos deliver services to other SSA countries
Ghana • JLL operate as
agent to manage 2 sites totalling 42,000 t²
• Services provided from Nigeria hub
Kenya • Regional hub office • JLL operate as principal,
5 sites & 50,000 ft² under management
• SCB - 85 properties and 276,000 ft²
South Africa • Johannesburg office
acts as regional hub for specialist services
• JLL operate as principal
• Over 330,000 ft² under management,
Mauritius • JLL operate as agent
providing services to over 16,000 ft²
• Services provided from the Johannesburg office.
Congo JLL operate as agent to manage a site for GE
Ivory Coast JLL operate as principal managing sites totalling 10,000 t²
Ethiopia JLL operate as agent 2,000 ft² under management
Mozambique JLL operate as principal to manage a 7,000 ft² site
Cameroon JLL operate as agent to manage a site for GE
Current Contracts for JLL IFM in Sub-Saharan Africa