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STAFF SURVEY
Wednesday, December 12, 2012
1
Agenda
Purpose of staff survey
Findings
Discussion
Next Steps/Action Plan
2
Purpose of Staff Survey
Important tool for quality improvement
Assess the level of satisfaction and engagement of employees
Critical issue in attracting and retaining staff
3
Positive Findings
Top 3 Positive Trends in Staff Survey:
Your immediate supervisor
Computer training
Ethics
Analysis of the 2012 staff survey showed the above category questions as averaging the highest overall score
4
Your Immediate Supervisor
78% of staff feel that their supervisor understands their job and is willing to back their employee up when needed (Q #4)
80% of staff feel that they can go to their supervisor(s) with anything and they will take the time to listen and try to correct the situation if needed (Q#5)
80% of staff are satisfied with the job being done by their immediate supervisor (Q#7)
82% of staff feel excellent/very good with the open door policy with their immediate supervisor (Q#35)
5
Computer Training
80% of staff are knowledgeable of where to store documents on their computer (Q#28)
76% of staff feel excellent or very good with their computer software knowledge in regards to their job (Q#29)
78% of staff have been shown the policy and procedure manual on the hospital’s intranet system (Q#55)
6
Ethics
86% of staff feel excellent/very good/good in regards to how ethical issues surrounding the hospital are handled by staff (Q#51)
86% of staff feel excellent/very good/good that ethics is a part of daily life at AGH (Q#52)
90% of staff feel excellent/very good/good on how their ethical beliefs coincide with the hospital’s beliefs (Q#53)
7
Confirm Strengths
Agree or Disagree?
Discussion
8
Negative Findings
Top 3 Negative Trends in Staff Survey:StaffingOverall Organization/Resource AllocationHiring, Promoting, Job Opportunity, & Job Security
Analysis of the 2012 staff survey showed the above category questions as averaging the overall lowest score
9
Staffing
63% of staff believe that the staff is well-balanced between the people who supervise work and the people who carry out the work (Q#8)
54% of staff feel all work teams co-operate and communicate well with each other and try to help each other out (Q#9)
10
Overall Organization/ Resource Allocation
49% of staff believe the Atikokan General Hospital has great success when cutting unnecessary costs (Q#22)
54% of staff understand the decision making process for allocating resources (Q#25)
46% of staff feel local resource allocation decisions never interfere with their ability to do what is medically best for patients (Q#27)
11
Hiring, Promoting, Job Opportunity, & Job Security
66% of staff feel the Atikokan General Hospital hires the most suitable person for the job (Q#15)
58% of staff believe that when promoting within the Atikokan General Hospital the process is fair and unbiased (Q#16)
12
Discussion
What do you think?
Agree or Disagree?
What did your team meeting produce?
13
Next Step/Action Plan
A. What do we need to do to enhance strengths?
B. What do we need to do to resolve negative findings?
14