Howard SchultzPresented by: St. Edward’s University

June 14, 2011

MGMT 6306.02

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Agenda

Background

Leadership Traits

Behavioral Leadership

Global Leadership

Trust

Summary

References

2

Background

Moby Dick

Peet’s Coffee and Tea

Seattle, Washington

Milan, Italy

II Giornale

Starbucks

Corporation

3

Background

Moby Dick

Peet’s Coffee and Tea

Seattle, Washington

Milan, Italy

II Giornale

Starbucks

Corporation

4

Background

Moby Dick

Peet’s Coffee and Tea

Seattle, Washington

Milan, Italy

II Giornale

Starbucks

Corporation

5

Leadership Traits

Competent

Honest

Inspiring

Fair-minded

Straightforward

Imaginative

6

Lessons on Putting People First from a Life at Starbucks

Leadership Traits

Which traits has Howard Schultz exhibited that would indicated he is

an effective leader?

7

Behavioral Leadership

Basic Leadership Styles Autocratic

Democratic

Laissez-faire

Leadership Grid Production

People

8

Behavioral LeadershipLeadership Grid

9

1,1

1Low 1

9,91,9

9,1

High 9

9 High

5,5

Concern for production

Co

nce

rn fo

r pe

opl

e

Impoverished manager

Sweatshop manager

Team manager

Country club manager

Organized-person

manager

Behavioral LeadershipLeadership Grid

10

1,1

1Low 1

9,91,9

9,1

High 9

9 High

5,5

Concern for production

Co

nce

rn fo

r pe

opl

e

Improvised manager

Sweatshop manager

Team manager

Country club manager

Organized-person

manager

Behavioral Leadership

Transformational LeadershipRecognizes need for revitalization

Creates Vision

Institutionalizes Change

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Behavioral Leadership

Charismatic LeadershipInspires high level of loyalty

Inspires high level of performance

Inspires enthusiasm

12

Behavioral Leadership

Which factors might lead someone to think that Howard Schultz is a transformational and charismatic

leader?

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Trust

Types of TrustDeterrence-Based

Knowledge-Based

Identification-Based

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Trust

Developing Trust Integrity

Competence

Consistency

Loyalty

Openness

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Trust

What actions does Howard Schultz take to build employee trust in his

firm? Would you trust him?

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Global Leadership

Challenges Cultural differences

Nonverbal

Leadership styles

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Global Leadership

Compatible Canada

France

Incompatible Saudi Arabia

United Arab Emirates

Germany

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Global Leadership

Which leadership challenges might going international pose to Howard Schultz? In

which countries might his style of leadership work or not work?

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Summary

Howard Schultz’s….Leadership Traits

Competent, Fair-minded, Innovative

Leadership Style Team manager (9,9)

Transformational/Charismatic Visionary, Inspiring

Trust Open, consistent

Global Leadership Culturally savvy

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Resources

Character and traits in leadership. (2010, June 10). Retrieved from: http://www.nwlink.com/~donclark/leader/leadchr.html

Cultural Advice. (2004). Germany career guide, 94-96. Retrieved from EBSCOhost.

Gesteland, R.R. (2005). Cross-cultural business behavior. Copenhagen: Copenhagen Business School Press.

Lussier, R. (2010). Human relations in organizations: Applications and skill building (8th ed.). New York: McGraw Hill.

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Resources

Noer, D. M., Leupold, C. R., & Valle, M. (2007). An analysis of Saudi Arabian and U.S. managerial coaching behaviors. Journal of Managerial Issues, 19(2), 271-287. Retrieved from EBSCOhost.

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Resources

Sappinen, J. & Kauppinen, M. (2004, October). The Canadian leadership culture study. Extended DISC Journal. Retrieved from http://www.extendeddisc-na.com/articles/pdfs/Canadian%20Leadership%20Culture%20Study.pdf

Starbucks Corporation (n.d.). Retrieved from http://www.mhhe.com/business/management/thompson/11e/case/starbucks.html

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