STAT SHEET

POWER WATER

PE

AK

AV

ER

AG

E H

OL

D T

IME

S

Ju

l 2014

Jan

2015

Ju

l 2015

Jan

2016

Ju

l 2016

Jan

2017

Ju

l 2017

3:29

2:44

0:16

0:43 0:42

0:28 0:44

CUSTOMER SERVICE

customer calls handled

Jan

2018

JOIN US MyLADWP.com

on-time bills

meters read

estimated bills

Ju

l 2018

0:38

Dec 10-16, 2018

customers experienced

NO SERVICE INTERRUPTIONS

99.85%

51 main leaks 1,020 service interruptions

customers experienced

NO OUTAGES

96.44%

289 outage incidents 53,438 customers affected

39,073

98.17 %

4.16%

96.84%

60

ATTIC INSULATION REBATES RESIDENTIAL CUSTOMERS 8/24/2018 through 11/15/2018

*Includes applications paid and payment in process

LADWP IN THE COMMUNITY 2018 DOLLS ‘N’ TOYS Employees donated—

Over $22,130

Over 4,486 gifts And distributed over 300 toys to 53 organizations

L.A.’S FUTURE WATER SUPPLY

GOING SOLAR SOLAR INCENTIVE PROGRAM

213 RESERVATIONS for solar rebates confirmed

1 DAY confirmation time

ALL CALLS to Solar Hotline returned within 24 hours

256 MW from ~33,8173 solar systems incentivized since 1999.

SIP will close to new applications December 31, 2018.

Total Applications Received 595

Applications Paid* 221

Total S.F. Rebated 323,347

Locally sourced water + conservation will increase

from 14% to 47% by 2040

LADWP.com

WATER

Service Interruptions 99.85% of customers experienced NO SERVICE INTERRUPTIONS.

For the week, there were 51 main leaks and 1020 service interruptions.

L.A.’s Water Sources The five-year average supply mix (fiscal years 2014 through 2018) shows 59 percent of the city’s supplies came from Metropolitan Water District, 27 percent from the Los Angeles Aqueduct, and 14 percent from local groundwater and recycled water. The goal for 2040, assuming average hydrological conditions, is to receive close to 42 percent of our water supply from the LA Aqueduct, and increase local supplies significantly, from 14 percent to 47 percent through investments in stormwater capture, recycled water and groundwater remediation and replenishment.

POWER

Outages 96.44% of customers experienced NO OUTAGES.

For the week, there were 289 outage incidents, affecting 53,438 customers, including:

18 full and partial circuit outages that affected 18,048 customers mostly in Green Meadows, Exposition Park, Pico-Robertson, Atwater Village, and Pico-Union.

16 transformer outages that affected 260 customers mostly in Palms, Exposition Park, East Hollywood, Pacific Palisades, and West Los Angeles.

Solar Incentive Program Sunset Notice

As of December 17, 2018, approximately 256 megawatts (MW) from approximately 33,173 solar installations have been incentivized through $327 million in rebates. Within LADWP’s service area, a total of 287 MW from 37,906 net-metered solar systems have been put into service since the program began in 1999.

LADWP’s Solar Incentive Program (SIP) will close on December 31, 2018 per the guidelines approved by the Board of Water and Power Commissioners in 2016 that extended the program by an additional two years. The program was created in 1999 to incentivize the installation of solar in Los Angeles, help establish the solar industry, and ultimately to make solar more affordable for our customers. Thanks to the city’s residents’ and businesses’ strong interest in pursuing solar, the program achieved significant success. This also earned Los Angeles recognition in 2018 for having the most installed solar power of any city in America. LADWP will still continue to accept SIP applications until the

program closes on December 31, 2018. Although funds for the program have been depleted, new applicants will be placed on a waiting list and provided a reservation if confirmed projects cancel.

Future investments in local solar will focus on expanding participation in Community Solar Programs, including the pilot Solar Rooftops Program and the pilot Shared Solar Program, which is set to launch in January 2019. For more information, visit www.ladwp.com/SIP

Attic Insulation Rebate Program

Introduced in August 2018, the program covers 80 percent of the cost of the materials and labor to install attic insulation, up to $1 per square foot. It is the latest addition to the rebates menu offered through LADWP’s Consumer Rebate Program. From August 24 to November 30, 2018 the program has received 595 applications, paid rebates on 221 applications, and rebated a total of 323,347 square feet of insulation. Since 2013, LADWP has invested nearly $531 million in energy-saving programs and rebates. These investments have conserved 2,065 GWh of electricity, enough to power 345,000 homes for a year, and equivalent to removing 170,000 gasoline-fueled cars from our roads.

NEWS & NOTES

Season Giving: Dolls ‘N’ Toys Drive LADWP employees donated over 300 toys and $22,130 during this year’s annual Dolls ‘N’ Toys drive, a long-standing tradition sustained by the Donors’ Welfare Plan. This year, dolls, games, toy cars, sports balls and skateboards were distributed to 53 organizations throughout LADWP’s service area.

CUSTOMER SERVICE

Customer call wait times averaged 60 seconds for the reporting period of December 10-16, 2018.

For the month of November, the average customer call wait time was 1 minute and 5 seconds.

Customer call wait times have remained below the 3-minute goal since July 20-26, 2015.