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State Highways M&O
Two Years On
Jack Hansby NZ Transport Agency
Root Cause Analysis Outputs
• Asset Management
• Improved ‘Whole of life’ Assessment
• Improved Prioritisation & Programming
• Improved Asset Information
Asset Management
Root Cause Analysis Outputs
• Reduce Number of Contracts
• Single Performance Contract Model (+Alliance)
• Consistent Contract Documents
• Improved Contract Management
HYBRID
MAINT.
Roger Bailey
Coasta
l
Otago
John Jarvis Peter Robinson
Opus
01/10/0
5 -
31/08/1
1
330km
South
216 km
Downers
01/07/11-
30/06/14
Corridor
MAINT.
November 2011
NZ Transport Agency
Highway and Network Operations
Asset Management
Private Bag 6995, Wellington 6141
Regional Bridge Management
Bloxam Burnett and
Oliver
Tony Mans
01/07/09-30/06/12
PALMERSTON
NORTH HAMILTON
Bloxam Burnett and
Oliver
Tony Mans
1/10/10 - 30/09/15
STATE HIGHWAY MAINTENANCE WALL
PLANNER
Southland
Opus
Rob
Andrew
01/04/11-
30/06/14
751 km
CHRISTCHURCH HAMILTON
West
Wanganui
East
Waikat
o
Centra
l
Waikat
o
Mark
Pinner Barry Stratton Colin Hey
OPUS
John
Kaczon
01/10/06 –
30/09/11
543 km
Barry O’Shea
MWH
Mike Skelton
1/7/08-30/6/13
754 km
West Wanganui
754 km
Downers
2008/2013
HIGHWAY
MAINT.
PAVEMENT
REHAB Annual
RESEALS Annual
MWH
Craig Pitchford
01/07/07-
30/06/12
311 km
Eddie Anand
OPUS
Steve Garbett
01/10/09-
30/09/14
756 km
West
Coast
North
Canterbu
ry
Wellington
OPUS
Trent Downing
01/07/10- 30/06/15
843 km
B.O.P.
East
340 km
Downers
01/05/08-
/30/06/13
HIGHWAY
MAINT.
VEGE
CONTROL
In Highway
Maint
TRAFFIC
SERVICES
In Highway
Maint
PAVEMENT
MARKING
In Highway
Maint
LIGHTING
Total Power
Serv.
2008/2011
RESEALS Annual
Tauranga
District
67 km
Downers
01/07/10-
30/09/12
HIGHWAY
MAINT.
LIGHTING
Tenix Alliance
01/07/10-
30/06/15
TBA & Dale Nicholls
Marlboroug
h
Roads
Steve
Murrin
OPUS
Brent Morgan
01/07/07-
30/06/12
260 km
Hurunui/
Kaikoura 349
km
ChCh/
Waimakariri 149
km
Selwyn/ Banks
285 km
FH
01/10/09 –
30/04/15
HYBRID
MAINT.
Downers
01/10/06 –
30/09/11
Downers
01/10/09 –
30/04/15
East
Wanganui
502 km
Higgins
01/09/06-
31/08/11
HYBRID
MAINT.
MWH
Alex Drover
01/07/06-30/06/12
502 km
Tim Siau
Transfield
01/03/10 –
31/02/20
449 km
PSMC
006
Gisborne Hawkes Bay East
Wanganui
Rotorua
District
221 km
Downers
01/05/08-
30/06/13
HIGHWAY
MAINT.
VEGE
CONTROL
Belling
2007/2012
TRAFFIC
SERVICES
CRTS
2009/2014
PAVEMENT
MARKING
CRTS
2009/2014
TRAFFIC SIGNALS
Concord
Techn.
2007/2011
SCATS Annual
AUCKLAND
Lynne Morton Mark
Walker
Alan Burkett John Jones
PSMC 005
TRANSFIELD
Kerry Browne
01/04/03-
31/03/13
172 km
Auckland
Network
Operatio
ns
GHD
Blair Monk
1/10/08-
30/09/13
Principal Asset Manager -
Gordon Hart
State Highways Manager – Colin Knaggs
Centra
l
Otago
South
Canterbur
y
Nelson Aucklan
d
North
State Highway Manager – Tommy Parker
Northlan
d
West
Waikat
o
LEGEND FOR CONTRACT
PERIODS ENDING
2015 &
2010
2011
2012
ANNUAL
Coromandel
288 km
Downers
01/10/2006 –
30/09/11
North
245 km
South
326 km
Sicon
1/10/10 –
30/09/15
CORRIDOR
MAINT.
RESEALS Annual
Downers
1/10/10 –
30/09/15
DUNEDIN
Opus Dunedin
Russell Nichols
01/07/08 - 30/06/13
AUCKLAND
Opus Whangarei
SH Bridge Asset M’nt
Region 1
Richard Kolkman
10/06/09 - 9/06/14
Opus Auckland
SH Bridge Asset M’nt
Region 2 (Non Alliance)
Dave Ashby
10/06/09 - 9/06/14
Northland Auckland
North
Steve Mutton
PSMC003 Total
Bridge Services
Jon Patman
01/12/98 -
(extended to
30/11/11)
Auckland Harbour Bridge
Coastal Otago
773 km
Downers
1/10/10-
30/09/15
HYBRID
MAINT.
HIGHWAY
MAINT.
VEGE
CONTROL
TRAFFIC
SERVICES
PAVEMENT
MARKING
RESEALS &
REHABILITATION
OPUS
Mathew Taylor
01/07/06-30/09/11
388 km
Nelson/
Murchison
330 km
HIGHWAY
MAINT.
VEGE
CONTROL
In Highway
Maint
TRAFFIC
SERVICES
In Highway
Maint
RESEALS
Downers
1/10/04-
30/09/14
Golden Bay
75 km
FH
1/10/10-
30/09/15
In Highway
Maint
Gisborne
331 km
FH
1/07/10-
30/06/15
HIGHWAY
MAINT.
RESURFAC. &
DRAINAGE
IMPROVE.
VEGE
CONTROL
Combined Road &
Traffic Services
1/07/10 -
30/06/15
TRAFFIC
SERVICES
SealCoat Central
1/07/10-
30/06/15
PAVEMENT
MARKING
Osborne
1/07/10- 30/06/15
Annual RECYCLING
AWPT
TAURANGA
Beca
Andrew Ball
1/11/10 – 30/10/15
Terry Boyle
Central
276 km
South
271 km
Ferguson Ind
01/10/09-
30/09/14
HIGHWAY
MAINT.
VEGE
CONTROL
Dunstan
Sprayers
01/08/09-
30/09/14
Ferguson Ind
01/10/09-
30/09/14
TRAFFIC
SERVICES
FH
01/07/09-
30/06/13
FH
01/10/09-
30/11/13
Glen Monk
01/09/08-
31/08/13
RESEALS &
REHABILITATION
Northern
331 km
Downers
01/10/09-
30/09/14
FH
01/10/09-
30/11/13
Spray Marks Road Marking
01/10/09-30/09/13
PAVEMENT
MARKING
Annual
CHRISTCHURCH
Mark Pinner
Opus Christchurch
Anthony Rooke
01/07/08 – 30/6/13
Opus
Jason Hobman
01/07/10 – 31/06/15
Opus Blenheim
Martin Cockitt
01/07/08 – 30/06/13
Wellington Nelson/
Marlboroug
h
Dave
Robertson
WELLINGTON
OPUS
Richard
Cave
01/07/07
-
30/06/12
552 km
South
Waikato
172 km
Taupo
East
163 km
Taupo
West
217 km
Downers
01/10/08-
30/09/13
HIGHWAY
MAINT.
FH
01/07/08-
30/06/13
Higgins
01/10/09-
1/10/14
TRAFFIC
SERVICES
Sealcoat Central
Ltd
01/07/08-
30/06/13
Sealcoat Central
01/07/09-
30/06/14
VEGE
CONTROL
PAVEMENT
MARKING
Combined Road and Traffic Services
01/07/10-30/06/12
RESEALS Downers
Annual
In Highway
Maint
In Highway
Maint
In Highway
Maint
Sealcoat Central
Ltd
01/07/08-
30/06/13
OPUS
Bevan Sanderson
01/07/08 –
30/06/13
570 km
AVALANCHE
CONTROL
Annual RESEALS
Bay of
Plenty
East
OPUS
Rex
Humpherson
01/07/06-
30/06/11
340 km
OPUS
Robert
Tutty
01/07/10-
30/09/12
67 km
Bay of
Plenty
West
(Bayroads)
PSMC 004
In3 Roads
Piet Venter
01/10/02-
30/09/12
149 km
Rotoru
a
District
OPUS
Raj Sumeran
01/07/09-
30/06/14
221 km
Taurang
a
City
Super-intendent
Wayne McKenzie
Kevin Thompson
(RDC)
Martin Parkes
Tauranga
City
Wairoa
218 km
Napier
294 km
HIGHWAY
MAINT.
RESURFAC. &
DRAINAGE
IMPROV.
VEGE
CONTROL
Downers
1/07/10-30/06/15
TRAFFIC
SERVICES
PAVEMENT
MARKING
Orsborn Roadmarking
1/07/10 – 30/06/15
Combined Road
& Traffic
Services
1/07/10 –
30/06/15
Combined Road
& Traffic
Services
1/07/10 –
30/06/15
RECYCLING
AWPT Annual
LIGHTING
HB & GIS
Nathan Pope Electrical
1/07/10 – 30/06/15
Combined Road & Traffic
Services
1/07/10- 30/06/15
Hugh McCutcheon
Wellington
311 km
FH
1/07/2007 –
30/06/2012
Marlborough
North
78km
HEB
Construction
01/07/10-
30/06/15
HYBRID
MAINT.
Marlborough
South
182km
HEB
Construction
01/07/11-
30/06/18
MWH
Mike Flatters
01/10/10-
30/09/15
773 km
OPUS
Robin Whiting
01/10/08-
31/09/13
537 km
OPUS
Andrew Bruce
01/10/10-
30/09/15
794 km
OPUS
Tony Bowe
01/10/09-
30/09/14
878 km
Central Otago
337 km
Queenstown
199 km
Downers
1/10/06-
30/09/11
HIGHWAY
MAINT./TRAFFIC
SERVICES
VEGE CONTROL McDonough
2006/2011
Downers
1/10/06-
30/09/11
PAVEMENT
MARKING
FH
2006/2011
RESEALS FH
Annual
Coastal
Southland
346 km
FH
01/10/10-
30/09/15
McDonoughs
1/10/10-
30/09/15
Downers
1/10/10-
30/09/15
Northern
280 km
South Roads
29/07/07-
01/9/12
Delta
28/09/07-01/9/12
South Roads
29/07/07-
1/09/11
Milford
178 km
Downers
1/06/08-
31/05/13
Roadmarkers Otago
01/06/11 - 30/04/16
Annual
In Highway
Maintenance
In Highway
Maintenance
In Highway
Maintenance
Dave
Robertson John Jarvis
Matamate Piako
Hauraki
255 km
HYBRID
MAINT.
Downers
01/10/2006 –
30/09/11
Principal Asset Manager–
John Jones
Principal Asset
Manager–
Roger Bailey
Viljoen Wouter Alan Burkett Terry Boyle
WELLINGTON Palmerston North NAPIER
State Highways Manager – Mark
Kinvig State Highways Manager –David McGonigal
DUNEDIN
State Highways Manager – Niclas
Johansson
Regional Asset Manager –
Steve Mutton
State Highways Manager – Frank
Porter
State Highways Manager – Rod James
MARLBOROUGH
ROADS
State Highways Manager – Kaye Clark
TAURANGA
State Highways Manager – Brett Gliddon
Tony
Fisher
(Director)
Auckland
Motorway
Alliance
AMA
1/10/08 –
30/6/18
172KM
Operations Manager – Mark
Owen Operations Manager – Karen Boyt
Operations Manager – Peter
Connors
Beca’s Specialist
AHB Services
30/09/08-
29/09/11
Transfield
2006/2012
TUNNEL OPER. /
MAINT.
2013
2014
HYBRID
MAINT.
Westreef Serv
01/08/09-
30/09/14
NAPIER
Gordon Hart
Opus Napier
Rhonda Hill
1/07/10 – 30/06/15
Principal Asset
Manager– Michael
Kargar
Principal Strategic
Manager– David Robertson
North
330 km
HYBRID
MAINT.
Transfield
01/10/05-
30/08/11
North
533 km
FH
01/07/11-
30/06/14
Some Facts on our Current
Procurement Approach…
Steve Cox Nicholas Rodger
Coastal
Otago
John Jarvis Peter Robinson
FH
01/09/11 -
31/08/20
330km
13 April 2015
NZ Transport Agency
Highway and Network Operations
Asset Management
Private Bag 6995, Wellington 6141
Regional Bridge Management
Opus
Tony Mans
01/07/14-30/06/19
HAMILTON
Bloxam Burnett and
Oliver
Tony Mans
1/10/10 - 30/09/15
STATE HIGHWAY MAINTENANCE WALL PLANNER
Southland
NOC - FH
Keith Cocking
01/07/15-
30/06/24
887 km
CHRISTCHURCHHAMILTON
TaranakiEast
WaikatoCentral
Waikato
Margarita
Gonzalez-
BorreroBarry Stratton John Keenan
NOC -
TRANSFIELD
Glenn Foster
01/07/15 –
30/06/20
565 km
Kevin Williams
NOC - FULTON HOGAN
Dave Dunlop
01/10/14 -
30/09/19
269 km
Eddie Anand
OPUS
Mark Pinner
01/10/09-
30/09/17
756 km
West
CoastNorth
CanterburyWellington
OPUS
Kathy Grant
01/07/10- 30/09/15
843 km
Frank
Nieuwland
Marlborough
Roads
Wayne Oldfield
NOC Conversion
HEB
Tiny van Deventer
01/07/07-
30/06/18
1,790 km
Hurunui/ Kaikoura 349
km
ChCh/Waimakariri 149 km
Selwyn/ Banks
285 km
FH01/10/09 –30/04/17
HYBRIDMAINT.
FH01/10/11 –30/09/16
Downers01/10/09 –01/04/17
Barry O’Shea
NOC
Conversion -
TRANSFIELD
01/03/10 –
28/02/20
346 km
Gisborne Hawkes Bay Manawatu
AUCKLAND
Veronica Byrne Rua Pani
Rob Campbell Tim Siau
Auckland
Network
Operations
Central
OtagoSouth
CanterburyNelson
Highway Manager – Brett Gliddon
NorthlandWest
Waikato
- North
LEGEND FOR CONTRACT
PERIODS ENDING
2015
2017 &
ANNUAL
DUNEDIN
Opus Dunedin
Russell Nichols
01/07/08 - 30/06/17
AUCKLAND
Opus Whangarei
SH Bridge Asset M’nt
Region 1
Richard Kolkman
10/06/09 - 30/06/15
AMA
Dave Ashby
1/10/08 – 30/6/18
Northland &
Auckland North
Auckland
Motorway
Alliance
Kumaran Nair
Auckland Harbour
Bridge Alliance (sub
alliance to AMA)
Kumaran Nair
01/12/98 - (extended to
30/06/15)
Auckland Harbour Bridge
Coastal Otago
773 km
Downers1/10/10-30/09/15
HYBRIDMAINT.
HIGHWAYMAINT.
VEGECONTROL
TRAFFICSERVICES
PAVEMENTMARKING
RESEALS & REHABILITATION
OPUS
Mathew Taylor
01/07/11-
30/03/16
388 km
Nelson/ Murchison313 km
HIGHWAYMAINT.
VEGECONTROL
In Highway Maint
TRAFFICSERVICES
In Highway Maint
RESEALS
Downers1/10/04-31/03/16
Golden Bay
75 km
FH1/10/10-31/03/16
In Highway Maint
Gisborne
331 km
FH1/07/10-30/09/15
HIGHWAYMAINT. RESURFAC.
& DRAINAGE IMPROVE.
VEGECONTROL
Combined Road & Traffic Services1/07/10 -30/09/15
TRAFFICSERVICES
SealCoat Central1/07/10- 30/09/15
PAVEMENTMARKING
Osborne1/07/10- 30/09/15
AnnualRECYCLING
AWPT
TAURANGA
Beca
Andrew Ball
1/11/10 – 30/10/15
Terry Boyle
Central
276 km
South
271 km
Ferguson Ind01/10/09-31/08/15
HIGHWAYMAINT.
VEGECONTROL
Dunstan Sprayers01/08/09- 31/08/15
Ferguson Ind01/10/09-31/08/15
TRAFFICSERVICES
FH01/07/09- 30/06/15
Glen Monk01/09/08-30/06/15
RESEALS & REHABILITATION
Northern
331 km
Downers01/10/09-31/08/15
FH01/10/09-30/06/15
Spray Marks Road Marking01/10/09-30/06/15
PAVEMENTMARKING
Annual
CHRISTCHURCH
Ross Balfour
Opus Christchurch
Jeremy Waldin
01/07/08 – 30/6/17
Opus
Jason Hobman
01/07/10 – 30/06/15
Wellington/
Nelson/
Marlborough
Terry McGavin
WELLINGTON
NOC - Downer
Mike Elmes
02/03/15-
01/03/22
744 km
NOC – DOWNER
Murray Keast
01/04/14 –
01/04/21
570 km
AVALANCHECONTROL
Bay of
Plenty East
NOC –HIGGINS
Mike Manion
01/07/14-
30/06/21
559 km
Bay of
Plenty West
NOC – OPUS
Piet Venter
01/11/14-
31/10/21
200km SH
1030km LR
Kevin Thompson
Wairoa
218 km
Napier
294 km
HIGHWAYMAINT. RESURFAC.
& DRAINAGEIMPROV.
VEGECONTROL
Downers1/07/10-30/09/15
TRAFFICSERVICES
PAVEMENTMARKING
Orsborn Roadmarking1/07/10 – 30/06/15
Combined Road & Traffic Services
1/07/10 – 30/09/15
Combined Road & Traffic Services
1/07/10 – 30/09/15
RECYCLINGAWPT
Annual
LIGHTINGHB & GIS
Nathan Pope Electrical1/07/10 – 30/06/15
Combined Road & Traffic Services1/07/10- 30/06/15
MWH
Mike Flatters
01/10/10-
30/09/15
773 km
OPUS
Rob Bond
01/10/08-
30/09/16
537 km
OPUS
Andrew Bruce
01/10/10-
30/09/15
794 km
OPUS
Tony Bowe
01/10/09-
31/08/15
878 km
Central Otago
556 km
HIGHWAYMAINT./TRAFFIC
SERVICES
VEGE CONTROLDelta
2011/2016
FH1/10/11-30/09/16
PAVEMENTMARKING
FH2011/2016
RESEALS Annual
CoastalSouthland
346 km
FH01/10/10-30/09/15
McDonoughs1/10/10-30/09/15
Downers1/10/10-30/09/15
Northern
280 km
South Roads29/07/07-31/03/16
Delta28/9/07-31/3/2016
In Highway Maintenance
Milford
178 km
Downers1/06/08-31/05/16
Roadmarkers Otago01/06/11 - 30/04/16
Annual
In Highway Maintenance
In Highway Maintenance
In HighwayMaintenance
John Jarvis
Bevan Percival
WELLINGTONPALMERSTON NORTHNAPIER
Highways Manager – Chuck Dowdell Highways Manager –David McGonigal
DUNEDIN
Highways Manager – Ian Duncan
Regional Performance Manager –
Tim Crow
Highways Manager – Frank Porter
Highways Manager – Neil Walker (Acting)
MARLBOROUGH ROADS
Highways Manager – Kaye Clark
TAURANGA
Highways Manager – Niclas Johansson
Steve Mutton
Auckland
Motorway
Alliance
AMA
David
Rendall
1/10/08 –
30/6/18
260KM
Regional Performance Manager –
Mark Owen
Regional Performance Manager –
Karen BoytRegional Performance Manager –
Peter Connors
Transfield20014/2017
TUNNEL OPER. / MAINT.
2014
HYBRIDMAINT.
Westreef Serv01/08/09-31/08/15
NAPIER
Frank
Nieuwland
Opus Napier
Rhonda Hill
1/07/10 – 30/06/15
2016
West
Waikato
- South
Highways Manager – Colin Knaggs
NOC -
HIGGINS
Ray Edwards
01/07/15-30/6/22
632 km
NOC – DOWNER
Dave Nicholls
1/7/14-
30/6/19
533 km
Steve Cox Bill Hickman Roger Ashworth
• Downer
• J Swap
• Horizon
• Combined
Road & Traffic
Services
• Grass Cutting
Services
• Spraymarks
• Beca
• Waiotahi
• Combined
Road & Traffic
Services
• Opus
• Coastline Markers
• Hiway Stablizers
• GHD
• Grounds &
Services Ltd
• Paul Smith
Contracting
• Issacs
PALMERSTON NORTH
Southern Business Unit Manager – Ian Duncan
• Opus
• Whitaker
Civil
• Cape
Mowing
Russell
Troup
• Beca
• Fulton Hogan
• Roadrunner
Markers
• Loaders /
Byfords
• Opus
• TC Nicholls
• Edridge
Contracting
• Opus
• J Swap
• Combined
Road &
Traffic
Services
• Jilesen
• Opus /
AME /
Bartleys
• Wharehine
• Coastline
Markers
• Traffic Safe
• Tag /
Treescape
• Te Roroa
Andrew Lawton
(Gisborne
North)
Tony Hampson
(Gisborne
West)
• GHD/BBO
/BCD
• FH
• Combined
Road &
Traffic
Services
• James
Drainage
• H G Leach
• Encourage more professional services suppliers into the
M&O market
• Ensure that service delivery models deliver value for money
(e.g. quality improvement, decisions based on factual data)
• Improve the consistency of the monitoring performance
What did OAG say about our
M&O procurement approach?
Supply Market Shape
- Overall Market Share based on 22 NOCs + 2 Non-NOC Contracts (AMA & Milford), with a total $380M, based on FY14/15
funding allocation.
By Principal Contractor - Includes NOCs, Conversions & 2 Non-NOC (Auckland AMA & Milford)
Downer, 3
Opus/Downer, 1
Higgins, 2
HEB, 1
FH, 3
Transfield, 2
Non-NOC (AMA & Milford
Rd.), 2
NOC -TBD, 10
Market Share - Number of Contracts
Downer9%
Opus/Downer
3%
Higgins6%
HEB2%
FH13%
Transfield6%
Non-NOC (AMA & Milford
Rd.)16%
NOC -TBD45%
Market Share - Annualised Value
Supply Market Share
- Tendered NOCs to date include South Canterbury, Taranaki, BOPE, Wellington, BOPW, Central Waikato, Manawatu-
Whanganui, Northland & East Waikato NOCs.
By Contractor (incl. Sub) - for Tendered NOCs Only
0
5000
10000
15000
20000
25000
30000
35000
Downer Fulton
Hogan
Higgins OPUS GHD Beca CRTS Transfield Other -
Aggregate
Other
Tendered NOC Contractor & Sub-Contractor Market Share - Annualised Value ($ 000s)
South Canterbury Taranaki Bay of Plenty East Wellington Bay of Plenty West
Central Waikato Manawatu - Whanganui Northland East Waikato
Remember the Problem
• Financially constrained environment
• Investing in major infrastructure to drive economic productivity
• State Highways facing 6% increase per year
• $160m shortfall over next 3 years
We Needed to Change the Game!
NOC Expenditure
.0
20.0
40.0
60.0
80.0
100.0
120.0
140.0
$ M
2014/15 NOC Expenditure
Actuals Forecast Baseline 2013/14 Actual*
- Maintenance expenditure is currently for NOCs: - South Canterbury - Taranaki - Bay of Plenty East - Bay of Plenty West - Marlborough (conversion) - Manawatu (conversion) - Wellington - Central Waikato Actual, forecast and baseline information for NOCs from SAP.
Reactive Expenditure
0.00
2.00
4.00
6.00
8.00
10.00
12.00
14.00
16.00
18.00
Reactive Maintenance
$0
00
/ C
en
tre
line
KM
Reactive Maintenance Rates For Tendered NOC
10/11 11/12 12/13 13/14 Tendered NOCs
$/Mvkt/Year
$-
$2,000
$4,000
$6,000
$8,000
$10,000
$12,000
$14,000
$16,000
$18,000
• Monitor Network Outcomes Contracts for their effect on market
behaviour and pricing and the benefits they deliver, and adjust
the procurement process if necessary;
What did OAG say about our
M&O procurement approach
October 2014?
Comparison to Engineers
Estimate
0
5
10
15
20
25
30
Pe
rce
nta
ge B
elo
w E
ngi
ne
ers
est
imat
e
Awarded NOC Contracts
• Ensure that performance monitoring of Network Outcomes
Contracts happens in practice, by consistently and accurately
reporting the results
What did OAG say about our
M&O procurement approach
October 2014?
Consolidating Networks
Key Result Areas
Consolidated National Results
Oct-14 Feb-15 Jun-15 Annual - The first KRA reviews were completed in November for the first 4 month period by Marlborough and South Canterbury. - Bay of Plenty East and Taranaki will submit results along with the first 2 NOCs in February. - KRAs for the second period have not yet been finalised. - MCOS = Minimum condition of satisfaction
Overall 3
Health and Safety 3
Road User Safety 2
Customer 3
Sustainability 4
Assurance and Value 2
Network Performance 3
Legend Poor MCOS Best Practice Outstanding
Rating 1 2 3 4
?
Questions?
