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This document contains certain forward looking statements with respect to the Group’s financial condition, results of operations and business, and our strategy,
plans and objectives for the Group. These statements include, without limitation, those that express forecasts, expectations and projections, such as forecasts,
expectations and projections in relation to new products and services, the potential for growth of free-to-air and pay television, fixed line telephony, broadband and
bandwidth requirements, advertising growth, DTH and OTT customer growth, On Demand, NOW TV, Sky Go, Sky Go Extra, Sky+ HD, Sky Q, Sky Store, Sky Online, mobile,
Multiscreen and other services penetration, revenue, administration costs and other costs, advertising growth, churn, profit, cash flow, products and our broadband
network footprint, content, wholesale, marketing, synergies and integration, and capital expenditure.
These statements (and all other forward-looking statements contained in this document) are not guarantees of future performance and are subject to risks,
uncertainties and other factors, some of which are beyond the Group's control, are difficult to predict and could cause actual results to differ materially from those
expressed or implied or forecast in the forward-looking statements. These factors include, but are not limited to, the fact that the Group operates in a highly
competitive environment and faces competition from a broad range of organisations, the effects of laws and government regulation upon the Group's activities, the
fact that the Group’s business is based on a subscription model and its future success relies on building long-term relationships with its customers, its reliance on a
complex technical infrastructure which is subject to risk of failure, change and development, failure of key suppliers, the Group’s exposure to financial market risks, the
fact that the Group must protect its customer and corporate data and prevent breaches of security, risks inherent in the implementation of large-scale capital
expenditure projects, the fact that the Group relies on intellectual property and proprietary rights which may not be adequately protected under current laws or
which may be subject to unauthorised use and the fact that people at Sky are critical to the Group’s ability to meet the needs of its customers and achieve its goals
as a business.
Information on the significant risks and uncertainties is provided in the “Principal risks and uncertainties” section of Sky’s Annual Report for the full year ended 30
June 2016. Copies of the Annual Report are available from the Sky plc web page at www.sky.com/corporate and in hard copy from the Company Secretary, Sky plc,
Grant Way, Isleworth, Middlesex TW7 5QD. All forward looking statements in this document are based on information known to the Group on the date hereof. The
Group undertakes no obligation publicly to update or revise any forward looking statements, whether as a result of new information, future events or otherwise.
3
• Sky UK&I has a track record of leading change in Europe’s most dynamic market
• We have the right building blocks to maintain our position as market leader
• We are an incredible market challenger, and will continue to enter new markets
successfully
5 Source: TV market Ampere (includes pay TV and Advertsing), Telecoms Ofcom
TV & Telecoms market in top European countries
€49bn
TV
1.5
2.0
Telecoms
TV households 42m 28m 25m 18m 27m
29
20
25
14
19
11
16
8
14
5
€39bn
€30bn
€24bn
€19bn
Per household spend €1,815 €929 €1,071 €960 €1,056
6
1998 2007 2010 2012
Launch of Sky
Digital Talk Talk
founded
NTL and
Telewest
merge to
form Virgin
Media
Youtube
launches
LoveFilm
grows
Setanta launches Premier League
games
BBC iPlayer launches
2003 2006
Netflix
launches
in the UK
ESPN
launches in
the UK
With
Premier
League
games
2014
Amazon
Instant
Video
launches
Sky Digital Virgin Media Talk Talk Netflix ESPN
Youtube
2013
BT Sport
launches
with
Premier
League
games
BT Sport
Lovefilm
Setanta
Amazon Instant Video
Freeview
launches
2002
Freeview
Freesat
launches
2008
Freesat
BBC iPlayer
2001
ITV Digital
ITV Digital
and ITV
Sport
launches
7 Source: Ofcom, GfK, IHS, Ampere Analysis, Mediabug, Now TV Tech Tracker, Statista, SPG modelling
2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
Smartphone
Tablet
Smart TV
TV streaming device
Connected games console
Broadband penetration
Penetration of select video media hardware, UK, 2007-2016
8
2001
2006
2012
2016
Year Product
Sky+
Sky HD
Sky Go
On Demand
NOW TV
Sky Q
NOW TV Combo
Achievement
Highest penetrated PVR
Created HD market
UK’s first OTT service
Most used On Demand service
Highest penetrated smart device
Best TV Viewing experience
First No Contract triple play
9
Sky+
Sky Player streaming
1999-2004 2007-2009 2005-2007 2011-2012 2010-2012 2013 2014 2015 2016
Sky+ HD On demand
Sky Go
NOW TV
Box sets
Buy and Keep
Sky Q
Sky Kids
Sky Store
Catch up TV
Broadband NOW TV hybrid box
Sky Anytime Interactive
Mobile TV
Sky+ app
3D
NOW TV Box
Sky Go Extra
Sky Adsmart
Sky+ UI Fibre
Sky Advance launches
Virtual Reality
Product
Development Technology Service
capability Infrastructure
10
Products (millions)
Customers (millions)
2012 2013 2014 2015 2016 2012 2013 2014 2015 2016
Revenue (billions)
2012 2013 2014 2015 2016
10.6
11.2
11.5
12.0
12.4
28.4
31.6
34.8
38.0
40.4
£6.6
£7.0
£7.4
£7.8
£8.4
11 Source: Ofcom/GfK – Digital Day 2014, Aug, Base: Adults 16+ (1,644); and Digital Day 2016, Base: Adults 16+ (1,512)
50%
36%
67%
55%
82% 83%
16%
12%
17%
21%
12% 12%
7%
13%
7%
7%
3% 2%
6%
20%
3%
9% 13%
6%
5% 6%
2% 2%
8% 14%
2%
16-24 35-44 65+
Live
Recorded
Free on demand
Paid on demand
DVD / Blu-ray
Online clips
Proportion of time spent watching by type
13
The
Number 1
in Sport
The best
and most
complete
movies
service in
the world
The
broadest
range and
highest
quality
basic
content
The
greatest TV
viewing
experience
1. 2. 3. 4.
Serve the
whole
market
5.
16
Barclays Premier League
We have the winning model to lead in sport
• Depth and breadth creates optionality
• Rights acquisition experience coupled with data and analytics
• Rolling rights provide certainty and control
• Diversified monetisation of rights
• Rights are not a zero sum game when you have scale
• Consumers consider the price of sports in the round
Barclays Premier League
17
Sky Sports is rated well ahead of our
competitors on key metrics
Sky Sports is the leading broadcaster, and is expanding its reach
Sky Sports continues to grow its reach
across all platforms
+42%
73%
Sky
Leading broadcaster of my favourite sports
Individual Reach
Aug 14 Aug 16
Source: Sky Sports customers
Sky Sports Reach – based on Unique users of Sky Sports websites / channels
18
More Choice, More Flexibility, Highest Quality, Great Value
Over 1,200 Movies on Demand Home of Franchises A Premiere a Day
20
Sky Cinema is still growing – over 20 years after launch
• Business continuing to grow
• Biggest movies service in Europe
• Combination of product and content
innovation delivering enhanced value
for our customers
Sky Cinema Subscribers
4 hrs
28 min
+7%
2013 2014 2015 2016
21
Sky’s basic channel portfolio provides something for everyone
The home of
music, arts and
culture
World-class, cinematic
and immersive story-
telling
The home of
utterly intriguing
drama
The home of fresh,
exhilarating family
entertainment
Sport for everyone Keeping you up to date with
the latest sporting news
First for breaking news
50+ £20
For just
per month
22
Sky’s original productions provide us with flexibility and are reaching scale
Source: As many original series as Netflix pa based on scripted and unscripted series, per THR research, Sept 2016
Scale
As many Original Series
as Netflix pa
50+
Flexibility
Creative Marketing Growth
23
Sky offers unrivalled choice from a range of partners
new pay exclusive series
per month from Sky &
partner channels
New series added
every month
Long-term partnerships in place
High quality scripted
drama and comedy
General
entertainment
Documentaries
and Nature
Kids
25
We have built a winning model
The Market leading
connected PVR
Market Leading TV
Anywhere Market Leading
On Demand Library
Market Leading User Interface
Market leading Quality
26
We have repeatedly delivered the best TV viewing experience
Best set-top Box 2013, 2014 & 2015
Streaming
Service of
the Year 2016
Best Buy 2015
Best subscription
PVR 2005
Best Buy 2014
No. 1 gadget 2003
Sky+ Sky+ HD NOW TV Sky Q
Best Buy 2014
Best Buy 2015
T3 2016
Best Set-top Box &
Subscription PVR 2016
27
Sky Q is the next-generation home entertainment system
• Bringing popular services to the living room
• Your favourite content on every device and every TV in your home
• Faster and easier to find content you love
• Connected experience &
best wifi coverage
• Professionally installed
29
We are already seeing the benefits of Sky Q
More downloads than
Sky+ customers
Sky Q customers are more engaged
Using Sky Q App Satisfied with ease of finding
something to watch
84% 79% 69% 79%
30
We have launched NOW TV to tap into the OTT and Pay Lite opportunities
…unlocking
Free & Pay Lite households…
11m
NOW TV launched in 2012…
31
Efficient marketing
Attracting new segment
of customers
Accelerating growth
Increasing loyalty
Shared base of content
Trusted market leader
Peace of mind subscription
Unrivalled breadth of choice
Best TV experience
Industry leading customer service
Best choice for instant entertainment
Flexible range of passes
Latest movies, live sport, must-see TV
Quality streaming on multiple devices
Digital First customer experience
NOW TV is clearly differentiated from Sky
33
NOW TV is clearly differentiated from Sky
Limited cannibalisation
between Sky and NOW TV
Sky TV customers
joined NOW TV
2%
34
Customer cross sell continues to
deliver revenue growth
Our Smart TV box helps customers
find great content
Of NOW TV customers taking
more than 1 genre pass
More likely to keep
subscribing
30% 45%
Our shared cost base delivers substantial returns
35
Our portfolio of products appeals to all households
Entertainment
£6.99
Original pack
£20
Ents, Cinema,
Sports, Kids
£54
All packs
£92
Subscriber
acquisition costs
Marketing
costs
Subscriber
retention costs
Greater efficiency
Multi-brand portfolio
38
Consumer-led
Track record
Technical
capabilities
Data and
Analytics
Skill set
Trusted
Quality
Flexible
Brand
First or best
in market
Attractive price
Continuously
improving
Unique
proposition
Marketing
Distribution
Customer service
Go to Market
39
Sky Store is
rapidly
taking
share of the
digital retail
market
Sky Box
Sets is the
best box
sets service
in the
market
Sky
Broadband
has grown
to be the
no. 2 ISP
Sky Mobile
offers a
significant
growth
opportunity
1. 2. 3. 4.
40
Rent 1,000s of movies
straight to your TV
Buy & Keep movies and box sets, on
your TV, devices and on DVD
Fastest growing
market share
And is on track to overtake iTunes
• 2,770 Movies available to rent
• Movies available from 99p
• Latest releases for £5.49
Digital Retail Market Share
• 2,650 titles available to buy
• Movies starting from £5.99 to
£13.99 for latest releases
• TV Box Sets starting from £22.99
2014 2015
4%
57%
30%
42%
Sky Store iTunes
42
Bigger than Netflix in the UK
• Over 350 Box Sets with the best
quality titles
• Exclusive Box Sets you can’t find
anywhere else
• Complete shows from start to finish
• Scheduled to compliment our linear
programming schedule
43
2015
Churn Rates based Box Sets users vs non-users
Usage is growing at a fast rate…
+34%
2016
528m
395m
… which is pushing down churn
17%
reduction in churn for
active Sky Box Sets users
Engagement growing at pace
44
Quality service
Proven experience in building an entirely new business
Broadband from the
entertainment company
A range of services for every
household
DSL
Fibre
Talk
£5-£10 p/m
£10-£25 p/m
£0-£12 p/m
45
Fibre is ready for more growth
Innovators Early
Adopters
Early
Majority
Late
Majority
2020
High speed availability Fibre/High speed penetration
2011
Source: Headroom Research 2015 (3293), ASA Conjoint Research 2016 (2077), Enders Report 2015,
Broadband Leavers Survey: Jun-15 to May-16 – Product Respondents
Consumers want Fibre
Broadband prospects want to
take superfast Sky Fibre
68%
Fibre represents a large opportunity
48
Clear parallels with our experience in Broadband
• A brand already trusted by consumers
• Propositions suited to customer needs
• Scale economics – with the right balance of investment in our own network
• Go to market capabilities – to upsell and cross-sell at scale
• Customer management second to none
49
Largest adjacent sector
Sky’s largest adjacent sector Track record of selling products to
our customers
TV excl
adv
Mobile Fixed
telecoms
Wholesale
telecoms
UK Revenue 2015
£13.6bn
£15.2bn
£13.5bn
£6.2bn 9 11
14
18
22 25
28 32
35 38
40
3.24 products
per customer 2016 1.16 products
per customer 2006
2016 2006
Paid-for products subscriptions (m)
Source: Ofcom Communications Report 2016; Company Results
50
Sky homes account for There is strong demand from our
customers to take Sky Mobile
of UK mobile contract
customers
would consider Sky Mobile
84% almost
out of
10 3 2
50%
Our customers want Sky Mobile
51
We are ready for launch
Operations Readiness Supply Network
Core Network
Roaming
SIM management
Number range
SIM
Apple / Samsung
Distributor
Storage
Delivery / Repairs
Risk management
Sales platform
Provisioning
Service & billing
Revenue assurance
Operating model
Transcomms
Training
Business Capability