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Steps to Success with Software AG
Mark Combs and Cynthia StegallGlobal Consulting Services and Education Services
Global Consulting Services – Value-Add Services
April 18, 2023 | Process-driven IT Modernization | 2
GCS Value-Add Services
Application Management
Application Management
Maintenance / Outsourcing
Services
ModernizationServices
Retain
Retire
Leverage
TransformationServices
EnterpriseApplicationPortfolio Analysis
Quality Management
Quality Management
¬3rd Party Quality Review
¬Mentorship and Training Programs
¬Testing
Performance and DataManagement
PerformanceManagement
¬DBA Support
¬Performance and Tuning
¬Application Optimization
¬Version Upgrade
GLOBAL CONSULTING SERVICES
Customer
Local Delivery Organization
Application Management
How can you increase your return on investments in these applications?
What can you do to improve the user experience?
How critical are your Adabas and Natural Applicationsto your business?
Do you have the staff to continue to support them?
Maintenance/OutsourcingMaintenance/Outsourcing ModernizationModernization TransformationTransformation
How much redundancy in process and data do you have?
Resources To Support You Now and Into The Future
Vendor SupportedEco-System
Direct access to Software AG Research and Development
Direct access to our award winning Customer Support organization
Visibility and input to product roadmap
Access to our Competency Centers in SOA, BPM and Modernization and tools that are only available to our consultants.
Performance and Data Management
DBASupport
DBASupport
Does your team have the experience to optimize your applications and supporting infrastructure?
Can you keep up to date on latest product versions?
Can improving application performance help you get more from your IT budget?
Do you have the in-house expertise to keep systems performing optimally?
Performanceand Tuning
Performanceand Tuning
ApplicationOptimizationApplication
OptimizationVersion
UpgradesVersion
Upgrades
Quality Management
3rd Party Quality Oversight
3rd Party Quality Oversight
Mentorship and Training ProgramsMentorship and
Training Programs Independent TestingIndependent Testing
Does your outsourcer have a thorough understandingof Software AG technology and mainframes?
Are you maximizing the value of your third-party provider?
Can you avoid setting up a second shift to work with third-parties because of time zones?
How can you increase quality and reduce testing time?
Process-Driven IT Modernization
April 18, 2023 | Process-driven IT Modernization | 8
Process-Driven IT Modernization Agenda
Software AG Approach
Path to IT Modernization
IT Modernization Success
IT Modernization Issues & Challenges
Questions
April 18, 2023 | Process-driven IT Modernization | 9
Concerns about diminishing resources and skill shortages
Rapidly increasing demands for new products and services
Growing demands to “do more with less” & reduce the time and cost of adding new functionality
Expanding regulations and compliance requirements
Increasing mergers and acquisitions activities driven by the competitive marketplace
The Drive to IT Modernization Understanding the key issues decision-makers face
Overwhelming need for continuous adaptability
April 18, 2023 | Process-driven IT Modernization | 10
Are your applications holding you back?
No Transparency
High Complexity
Costs / Value
Slow & Inflexible
April 18, 2023 | Process-driven IT Modernization | 11
Contactto Order
Order to Cash
SupplyChain
Improve Processes byTIME, COSTS and QUALITY
•Lock-in strategy•High cost
•Lack of interoperability
•Limited offerings•Erratic Track record
Rip and Replace Big Fish
•High cost•High risk•Low success rate
•Loss of domain expertise•Lack of understanding•Low success rate
Deciding on a Path to Modernization
Re-write Re-Hosting
April 18, 2023 | Process-driven IT Modernization | 12
A Better Way: Process-Driven IT Modernization
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| | 14
The Value of the Process
“Business Process is driving modernization activities, not the other way around – it is about the most bang for the buck and the quickest route to modernization.”
Dale Vecchio
Gartner Research Vice President
Gaining IT & Business Efficiency
Skills
Reliability
HardwareApplications
Business Critical
Security Sensitive
Customer Data Management
Investor Relations
Human Resources
Taxes/Billing
Insurance
Compliance
Provisioning
Legal
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Data-Intensive
Mission-Critical
| | 16
The Software AG ApproachProcess-driven IT Modernization
April 18, 2023 | Software AG - Get There Faster | 16
…enables you to adapt the IT landscape in manageable steps, improve processes intelligently, extend application value and leverage new technologies — towards the goal of process excellence
Discovery & Assessment
Process Discovery
Application Discovery
• Extract process performance data from applications
• Measure & analyze KPI’s
• Automatically analyze applications
• Identify assets and dependencies
April 18, 2023 | Process-driven IT Modernization | 17
Enterprise ArchitectureManagement
Manage modernization process & assets
Modernization Roadmap
Enterprise ArchitectureManagement
Value, Costs, Risks, Technical Capabilities
Modernization RoadmapPlanning of Modernization Projects
Value, Costs, Risks, Enabling Technology
1 2 3
Processes
Integration
Application
Platform
Software AG: Process-driven IT Modernization Enabling Technologies
ApplicationSimplify and improve maintainability, flexibility & accessibility.
PlatformOptimize operational efficiency of existing platforms or rehost applications on new hardware.
IntegrationSeamlessly share data, master data & application functionality with other IT systems, SOA, BPMand business partner.
Business ProcessDiscover inefficient business processes and improve them by workflow analysis, automation & monitoring.
Enterprise Architecture Management
April 18, 2023 | Software AG - Get There Faster | 19
Customer Case Study
IT Modernization – Customer Success
24x7 availability of
business records
improved customer service
24x7 availability of
business records
improved customer service
Web-enabled 75 processes with
BPM reusing Natural business logic built
in the last 27 years.
Handles claims management
processes with BPM across multiple legacy
systems (COBOL Mainframe)
Eliminate duplications with common
business processes
Eliminate duplications with common
business processes
April 18, 2023 | Process-driven IT Modernization | 21
Automated work schedule and leave
processes — resulted in major time
and cost savings.
Automated forms
streamline processes and
eliminate paper
Automated forms
streamline processes and
eliminate paper
April 18, 2023 | Sales Training 2011 | For Internal Use Only | 22
Why Software AG
Creating a Path to Continuous Adaptability with…
Holistic solution for implementing an IT Modernization roadmap
Across-the-board assessment methodology
Comprehensive skill/knowledge transfer path
Extensive set of tools for discovery, measurement & process improvement
Complete Standard-based integration of heterogeneous applications
State-of-the-art application development & modernization platform
Perpetual infrastructure optimization & consolidation
April 18, 2023 | Process-driven IT Modernization | 23
April 18, 2023 | Sales Training 2011 | For Internal Use Only | 24
CUSTOMER ENABLEMENT
April 18, 2023 | Software AG - Get There Faster | 25
Who is Education Services?
• Education Services is a division of Software AG’s Global Consulting Services.
• We provide a full array of learning programs ranging from general enablement (Business Transformation) to traditional SAG product/implementation training all designed to ensure Customers are successful and capable of leveraging the full extent of our solutions.
• We support all product lines (ETS, wM, and ARIS)
• We use Certified Software AG Instructors with an average of 8+ years implementing our solutions. This approach ensures best practices and real world examples are a part of our standard curriculum.
Key Steps to Project Success:
1. Hire the right resources• Software AG can provide you with a guide on pre-req skills and
experience best suited to support Software AG implementation work2. Ensure training is included in your plan
• We can provide you with budgetary costs, schedules, recommended plans, etc.
3. Perform a Learning Needs Assessment• Based on your specific project needs or hiring plan, we can work with
you to devise a customized learning plan OR recommend standard courses as you build your Adabas/Natural teams.
4. Utilize Software AG’s flexible learning options to increase your ROI for training• Remote Delivery (no travel)• Public Training (shared classroom, great for just-in-time needs)• Training alone will not prepare you. Work hand-in-hand with GCS
immediately following the training to ensure your training investment pays in full dividends.
• Keep your skills fresh as new products or versions are released.• Gain certification to assist you in validating skill levels.
Learning Concept – User Needs Analysis – Training PlanLearning Concept – User Needs Analysis – Training Plan
Onsite/Private
Public
E-Learning
MentoringStandard Customized
Classroom Remote (Virtual Classroom)
Overview Specific topics
Webinars
Cert
ificati
on
Cert
ificati
on
Delivery Models and Methods (wM, ARIS, ETS, MDM, etc)
Tailored Delivery
Test Drive
Software AG’s Approach to Customer Enablement
• E-learning (Intros, Adabas, Natural I/II) Self-paced, e-learning available through high speed Internet Designed to support just-in-time training needs 90 day access
• Test Drives (ESB, BPM, ARIS, SOA) Instructor-led, half day, hands-on product training Remote delivery (no travel) Designed to demonstrate product capabilities Seats are limited but available at no charge
• Instructor-led session Instructor-led, hands-on implementation training Designed to prepare practitioners to support project work Role and solution based, can be attended in a shared environment
(Public) or by means of a private session Product Mentoring is also available to support less formal training needs
or specialized needs.
Additional Support Available
•Application Modernization Projects We offer specific courses to support ApplinX, Entire X, Natural
One, etc In addition, we can help you through the change process by
creating learning plans that support total transformation (i.e. Java skills, web services, non-product training, etc)
We also offer several packages (in partnership with Global Consulting Services) that will provide a blended approach of classroom and on-the-job training to ensure your new skills are being applied properly and learning is on-going. This approach ensures the FASTEST return on both your technology and your skills investment.
Certification Program
Certification paths and available course schedules are available at: www.softwareag.com/Corporate/service/training
Software AG offers the following
Certifications:
•wM Integration Developer
•wM BPM Developer
•wM CAF Developer
•wM SOA Developer
•Adabas DBA
•Natural Developer
•ARIS CAP
Source: IDC’s Training Impact Survey, 2008(n = 5534)
Relationship between Performance and % of Teams certified
Enablement Resources
Software Education Services 1-866-Teach IT (1-866-832-2448) [email protected] Public Schedule (based on demand):
LATAM Public Schedule: http://inter.viewcentral.com/reg/webmethods_ext/MexicoCity
North American Public Schedule: http://inter.viewcentral.com/reg/webmethods_ext/NASchedule
Cynthia Stegall, Director, Education Services [email protected] Office: 571-262-7735 Mobile: 571-297-5226
Empower http://empower.softwareag.com
Questions?
Email:
