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Wear-able
STORE
POP-UP
SHOWROOM
ON-THE-GO
THEHOME
IOTAutomated
Retail
Ad Display
AR / VR
Web
Social
PublicTransport
Mobile
Talk
Camera
BrandExperience Text
SmartCar
IntelligentAgents
Copyright © 2019 Accenture. All rights reserved.
YESTERDAY….Buying economic quantities from manufacturers and selling them efficiently to consumers.
= Traffic x Conversion Rate x Basket Size
PERFORMANCE
Copyright © 2019 Accenture. All rights reserved.
TODAY….Someone buying something they desire from someone they trust.
PERFORMANCEARPU
(CAC x Churn)
=
Copyright © 2019 Accenture. All rights reserved.
Purc
hase
Com
plex
ity
Purchase Frequency
Design & Builda media room
Finda smart homecomponent that works w/my devices
Research & Buya VR system that Ican use for school
Choose Stuff
$147 BReplacean appliance
FixStuff
$33 B
Securemy home
Repairmy under warrantee appliance
Monitormy connectedhome devices
Reorder Stuff
$132 B
Reorderlight bulbs
Replenishmy officesupplies
Replacewater filter
Use Stuff$110 B
Meet Upw/other drone photographers
Learn to Usemy PC & VR headset Buy Additional
digital services
Printmy widget
Copyright © 2019 Accenture. All rights reserved.
DigitalAcquisition
OfferingExpansion
ChannelExpansion
IntelligentExecution
MarketplaceInfrastructure
Copyright © 2019 Accenture. All rights reserved.
7
86% of consumers consider delivery to be part of their online shopping experience
70% of shoppers said they would no longer shop with a retailer after a single poor delivery experience
70%of shoppers expect to be able to make routing changes to an alternative delivery location Last-mile represents ~50% of the
fulfillment cost* & are carrier market driven
Traditional technology solutions provide limited real time visibility, control and optimization
Traditional providers lack flexibility and responsiveness
* Honeywell, 2016
Copyright © 2019 Accenture. All rights reserved.
Marketplace Infrastructure
Intelligent Execution
Channel Expansion
Digital Acquisition
TRANSFORMATION PRIORITIES Marketplaces Loyalty Programs Services subscriptions Ad Tech & Ai/AutoML
Consumer Data Architectures COOP & Ad serve
Offering Expansion Home Services Platform Service models Partner platforms
Personalized products Exclusive brands & Private Label Retail As A Service
Home as a retail store Mono-format => multi-format Digital channels (camera, voice,
social, etc) CRM/Ai
Partner platforms (eg connected health)
Digital “Factories”
Digital Store twins Intelligent operations Hyperlocalization &
personalization Smart Contact Centers Labor of the future
Store of the Future Supply Chain transformation Org transformation Venture/Transformation units
Strategic partnership investments Applied Intelligence Units
Copyright © 2019 Accenture. All rights reserved.
DIGITAL ECOSYSTEMCommerce Platform Media & Entertainment
Connected Life
Social
Direct Owned Brands
Health Services
Local Services
› Temperature controlled delivery vehicle
› Docking station with removable lockers
› Audio surveillance system
Patents
Technology, R&D, Innovation
Search
Loyalty
Financial Services
Logistics
O2O
Cloud Computing
Marketing & Data Mgmt
Copyright © 2019 Accenture. All rights reserved.Last Updated: 04.22.19
DIGITAL ECOSYSTEMCommerce Platform
Media & Entertainment
Connected Life
Social
Direct Owned Brands
Health Services
Local Services
› Motion Responsive Drone › Real-time accent translator › Hostile takeover avoidance
of unmanned vehicles › Warehouse Robotic Arms › Smart wristbands
Patents
Technology, R&D, Innovation
Search
Loyalty
Financial Services
Logistics
O2O
Cloud Computing
Marketing & Data Management
Copyright © 2019 Accenture. All rights reserved.Last Updated: 04.22.19
DIGITAL ECOSYSTEMCommerce Platform Media & Entertainment
Connected Life
Social
Direct Owned BrandsHealth Services
Local Services
› Method and system for processing information
› System and method to adjust Account Balance on a Blockchain
Patents
Technology, R&D, Innovation
Search
Loyalty
Financial ServicesLogistics O2O
Marketing & Data Management
Cloud Computing
Copyright © 2019 Accenture. All rights reserved.Last Updated: 04.22.19