Strategic PlanDecember 10, 2008

CONTINUOUS IMPROVEMENT…CUSTOMER SERVICE

How well are we doing it?

Challenges

• Population – Increasing• Assessed Value – Increasing• Number of Structures – Increasing• Response Times – Increasing• ISO Rating – Deteriorated• Staffing – Same number of crews

5 of 11 required positions for a sixth Engine Company were added in 2007

Medford 1975 vs. 20071975 2007

Assessed Value 342.5 Million 6.3 Billion (Not Including Land Value)

Population 45,000 88,641(City & Rural)

Structures – City 9,627 (1971) 30,990

Calls for Service 856 10,367

Engine Companies 5 5

Full Time Employees 75 79

Other Impacts

• OSHA and other regulations– 2 In / 2 Out and Rapid Intervention– Requires Additional Personnel on every

working Fire• Traffic and geographic disbursement• Today’s Fires Burn Hotter & Quicker

– Lighter weight construction– Quicker burning fuels

• Plastics, Polyurethane, Foams, Laminates

Current Service Level

• 55.7%: Percent of time Medford Fire Rescue arrives on scene of an emergency Incident within 5 minutes (2007)– National Guideline is 90% (NFPA 1710)

Current Service Level

• 13.1%: Percent of time an emergency incident is dispatched but the first due unit is unavailable (Unit Failure Rate)– Causes an Engine to be dispatched from

outside the response zone

Current Service Level

• 25%: Percent of time all first alarm units (4 Engines and the Battalion Chief) arrive on scene at a working structure fire within 8 minutes (2007)– National Guideline is 90% (NFPA 1710)

Current Service Level

• 54.5%: Percentage of required Commercial Occupancy inspections completed each year.– MFD Goal is 100%

Current Service Level

• ISO Class 4: Rating given to Medford Fire Rescue by the Insurance Services Office (ISO)– Downgraded from a Class 3 in Jan. 2007

Strategic PlanDecember 10, 2008

CONTINUOUS IMPROVEMENT…CUSTOMER SERVICE