Strategy and Change 5

8/8/2019 Strategy and Change 5

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Session 5 Organization Level Change


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Strategic and tactical perspective

What?


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IfnotIfnot


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But what shouldBut what should

you achieveyou achieve


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The business is mobilized to make the change

The business is prepared to perform in the new

setting All transitions are managed so the affected people

know where the program is and whats next.


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The case for OCM

Why?


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Where

Management see the valuevalue ofOCM and to startstart

early as possibleearly as possible in the project OCM is run as an integrated effortintegrated effort, throughout and

supported by management


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SAP report that their clients agree that the most of their

clients identify OCM as one of the most

important enablers in implementation success


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Approach

How?


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Needto movetheorganization as a collectiveNeedto movetheorganization as a collective

(levers)(levers)


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Influence cultureInfluence culture the way we dothe way we dothings herethings here

Influence cultureInfluence culture the way we dothe way we dothings herethings here

Communication, commitment,Communication, commitment,credibilitycredibility

Communication, commitment,Communication, commitment,credibilitycredibility

Builds high performance climateBuilds high performance climateBuilds high performance climateBuilds high performance climate Accountability, empowerment forAccountability, empowerment forperformanceperformance

Accountability, empowerment forAccountability, empowerment forperformanceperformance

Leadership andSponsorship

Leadership andSponsorship


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Governanceand

Compliance

Roles

ResponsibilityCreate cultureofcompliance


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Assessment (needs

analysis)

Learning climate(prepareenvironment)

Training

Competence


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Performance Management


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Incentives and Rewards

Performance andPerformance andaccountability tied toaccountability tied tocompensationcompensation

Rewards for keyRewards for keymilestones andmilestones and

accomplishmentsaccomplishments

Budget for teamBudget for teambuilding eventsbuilding events


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Integration

erfor ance anage ent o pliance

onsequencesonsequences Leadership and Sponsorship

Aligning


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VIDEO PRACT2


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EXERCISE


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Movetheindividual intheorganizationto


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Personalchange thecrisisoffloss


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Future vision

Strategic need

Current realityDenial

Allow outflow

Support and counsel

What is in it for meAnger

Small victories

New role

New skillsExploration

Integrate learning and role

Show new benefits Celebrate successesAdoption


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VIDEO PRACT3


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EXERCISE


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Really unpacking it

OCMDeliverables


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A change intervention to support the technical interventions

Interventions


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Leaders and Stakeholders: SH Assessment, SH Management Planning, Executive Sessions, Super

User Strategy Development, Sponsorship Activity Execution, Measurement and Value Realization

Leaders and Stakeholders: SH Assessment, SH Management Planning, Executive Sessions, Super

User Strategy Development, Sponsorship Activity Execution, Measurement and Value Realization

Communication: Audience Assessment, Communications

Planning, Development, Execution, Post Go Live Communication

Communication: Audience Assessment, Communications

Planning, Development, Execution, Post Go Live Communication

Organization and Work Design: Organization Impact Assessment, Organization and Job Design,

Policies, Performance Measures and Incentives Design, Performance Management

Organization and Work Design: Organization Impact Assessment, Organization and Job Design,

Policies, Performance Measures and Incentives Design, Performance Management

Business Readiness: BR Team Formation, BR Workshops, BR Risk Mitigation Planning, Readiness

Plans Execution, Site Manage

ment and Roll O

ut

Business Readiness: BR Team Formation, BR Workshops, BR Risk Mitigation Planning, Readiness

Plans Execution, Site Manage

ment and Roll O

ut

Project Team: Team Charter and Structure, Steering Committee Structure and Roles, ERP Team

Development, Business Process Teams, Business Readiness Teams

Project Team: Team Charter and Structure, Steering Committee Structure and Roles, ERP Team

Development, Business Process Teams, Business Readiness Teams

Training: Project Team , Training Assessment and Strategy, Detail Design, Documentation and Training

Development, Training Delivery, Post Go Live Support

Training: Project Team , Training Assessment and Strategy, Detail Design, Documentation and Training

Development, Training Delivery, Post Go Live Support


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Success Factors and Measurement

AndSuccess?


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CommonOrientationCommonOrientation


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OwnershipOwnership


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Desired

Outcome


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AbilityAbility


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Head, Heart, Hands


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UniformPerceptionUniformPerception


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Role Expectations

Organizational Impact

Project Goals

Strategic Alignm

entSHARED UNDERSTANDING


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FeltResultsFeltResults


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SustainabilitySustainability


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VIDEO PRACT4


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EXERCISE


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Documents

Strategy and Change 5