FOR MORE INFORMATION, CONTACT SAMANTHA.DECKER@AIMIA.COM

REASON Engaged employees are > 2X as likely to work overtime, help another co-worker and do good for the company outside of normal job responsibilities!

Other + Engagement Outcomes:

• ADVOCACY

• SIGNIFICANTLY ABOVE-AVERAGE CUSTOMER EXPERIENCE

• LOWER TURNOVER

• HIGHER FINANCIAL PERFORMANCE

PROVIDED BY: AIMIA BUSINESS LOYALTY STRATEGY TEAM STRONGER ENGAGEMENT LEADS TO HIGHER PERFORMANCE

STRATEGY AND PROGRAM DESIGN / PRODUCT AND SKILLS TRAINING

LAUNCH MEETINGS / BUSINESS CONFERENCES / COMMUNICATIONS

H Y B R I D + V I R T U A L E V E N T P L A T F O R M S

INCENTIVE TRAVEL / R E C O G N I T I O N E V E N T S ENGAGEMENT REWARD AND RECOGNITION PROGRAMS /DATA ANALYSIS

1

4

52 METHODOLOGY

Aimia leverages a proprietary methodology to design business loyalty soutions that impact all six aspects of positive employee engagement:

3 MEASUREMENT & IMPORTANCE Design strategies informed by comprehensive dataSurvey organizations employees to measure the six elements of positive employee engagement

Aimia analyzes the survey findings to determine gaps in performance From there, we can identify how we need to design and deliver a program around an organizations desired business outcomes

DESIGN & DELIVERYPreparing People to Exceed and Rewarding Those Who Excel

RESULT:Foundations-certified salespeople sell more than twice the number of vehicles on average than their non-certified counterparts, and Subaru’s ranking on the J.D. Powers and Associates SalesSatisfaction Index has moved up four positions.

APPROACH:With the model as the foundation of program design, Aimia developed a comprehensive onlineengagement portal – Subaru Foundation – where Subaru dealership employees could access key metrics and curricula related to their Achievement, Mastery, Connection and Appreciation

Capabilities to deliver on all six elements of the Aimia Positive Engagement Model with our service offerings:

BRINGING THE AIMIA POSITIVE ENGAGEMENT MODEL TO LIFE Subaru needed a way to bolster sales and customer satisfaction through employee performance

Statistics from: Tempkin Group,Employee Engagement Virtuous Cycle, conducted among more than 2,400 U.S. employees