Student Questionnaire

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Student Questionnaire• The Student Questionnaire was designed to see how current

AUP students use the my.aup website • The questionnaire asked AUP students which of the student

self services available online they used most / least

• The questionnaire also asked students to report on their overall experience using / accessing the services available through my.aup

• Overall, the goal was to learn what improvements and changes need to be made to the my.aup to better meet the needs and requirements of the students.


Method• A student questionnaire was created and administered

to students who were asked to complete the questionnaires honestly and to the best of their ability.

• Students were initially asked to answer a series of closed questions regarding their identity and academic background

• Students were then asked to answer a series of open-questions, closed-questions, ranges, and rating scales about their frequency of use, satisfaction, comments, and complaints of the student self services available through my.aup.edu

Method

• Users were observed indirectly through the completed returned questionnaire forms in order to gather the appropriate and necessary data


Student Questionnaire



Results

• Question 1: Identity of the Respondent: What is your major?

• Question 1: Identity of the Respondent: Are you an AUP student or a visiting student?

Results

• Question 1: Identity of the Respondent:How many semesters have you been a student at AUP?


• Question 1: Identity of the Respondent:What is your age?

Results


• Question 1: Identity of the Respondent:Are you male or female

• Question 2: Are you aware of the difference between my.aup.fr and my.aup.edu?


Results• Question 3: Express your agreement with statements given,

about accessing information online and on campus, according to a scale of 1 -5 (where 1 = strongly agree, 5 = strongly disagree)

a. b.

c. d.

Results


Results

• Question 4: List the frequency that you (AUP student) access the listed AUP student self services through my.aup



Results

• Question 5: Which of the services were you unaware were accessible prior to this questionnaire?• 7 responses: booking a classroom

• 5 responses: previously aware all student services accessible

• 3 responses: participants bursar office

• 2 responses: clubs / groups, the writing lab, careers

• 1 response: campus maps, faculty descriptions, advisors schedules, and students affairs.

• 1 response: unaware all services were accessible


Results

• Question 5a: What changes would you make so students are more aware of the accessibility of these services? • Change the website itself • Make website it easier to navigate• Make website more organized,• Make services on website easier to locate• Publicize the services available through my.aup

• E-mails• Flyers, • Directly informing students.


Results

• Question 6: What information or services you have looked for online without being able to find it?• Specific semesters courses• Major requirements• Building hours• Faculty room extensions• Calendar• Letter grades• Exam times.


Results• Question 7: Of the listed student services, not already offered

through AUP, rank which sevices you would like to be available online the most based on a scale of 1 -10 ( 1 = service you would most like to see, 10 = service you would least like to see)



Discussion• Currently the my.aup website does not efficiently or

sufficiently meet the requirements of AUP students• 78% of the participants were unaware of at least 11

of the students self services accessible through the website

• Only 35% of the student participants admitted to usually finding the information they are looking for online; while they normally found this information quickly they did not find it easily

• Blackboard is the only student service available through my.aup that every student has accessed or used at least once

Discussion• The services that were academic based and vital to the

academic success of students, (webmail, course catalogue, the library website, grades/ GPA, academic calerndar, and class schedule) were the student services most frequently used

• There is a great need and desire to restructure and reorganize the manner in which student services are displayed online.

• The existing organization of the website does not make it easy to search for information nor does it allow for this information to be well-known and accessible to students


Documents

Student Questionnaire