NEWS

STUDY DAYTuesday 13 November 2018

CASE STUDIES

Issue 5 - July 2018

This year’s Study Day is on Tuesday 13th November at Wythenshawe Hospital in Manchester. The event includes presentations from organisations running SAGE & THYME training across the UK; updates from the SAGE & THYME team on issues such as the change in the way SATFAC feedback is given (it is now provided by email rather than verbally at the end of the course) and updates on the workshop.

We recommend that at least one person for each SAGE & THYME licence attends the day to ensure that your organisation is up to date on any new developments.

The early bird fee (for booking before 17 September 2018) is £60 per person and the fee thereafter is £80 per person. Fees charged simply cover the costs.

We are currently organising speakers and workshops, so please save the date. We’ll be in touch with more information shortly by our normal email mailshots – please check your spam folder, or contact us if you don’t receive these emails.

We now have three case studies about our licences: NHS Tayside, Princess Alice Hospice and University Hospitals Birmingham NHS Foundation Trust. They explain why these organisations train SAGE & THYME.

• Background information on the organisation• The business challenge they were facing• Why SAGE & THYME was the solution• How the training was adopted• The benefits of the training• Tips for other organisations

Each case study contains:

A senior nurse currently coordinating the adoption of SAGE & THYME training in her organisation said that the case studies were “helpful and inspiring”.

The case studies can be downloaded from the web site: http://www.sageandthymetraining.org.uk/case-studies

There is an old joke about two managers talking about training their employees. The first asks, “Yeah, but what if we train them, and they just leave?” The second responds, “What if we don’t train them, and they stay?”

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Deidre Brunton, Macmillan Lead Cancer Nurse, became a SAGE & THYME facilitator in 2016. She ran the workshops under Macmillan’s licence for paramedics in the South West of England. As Deirdre saw first-hand the benefits of the SAGE & THYME training, she wanted to do the same when she arrived in Weston Area Health (the smallest Trust in the UK), to improve the communication skills of its staff.

Deidre gained the commitment of senior managers within the Trust by applying for a grant from Macmillan to run a ‘showcase’ SAGE & THYME Foundation Level workshop. She invited senior colleagues such as the head

of transformation, the chief operating officer, head of human resources, the medical director, director of nursing, modern matrons and staff from areas such as quality, complaints and education.

Thirty-one people attended the workshop and she said that “everyone was buzzing” at the end of the training. Deirdre evaluated the participants’ feedback, and found that the workshop was likely to influence practice (see graph) and that 28/29 (97%) participants would recommend the workshop to others.

The Trust is now looking to adopt the SAGE & THYME training so that the Weston General can have its own SAGE & THYME training team.

New papers were published by Dr Jane Griffiths at the University of Manchester in December, on the SAGE & THYME Foundation Level workshop.

The first, published in British Journal of Community Nursing, is ‘Person-centred communication for emotional support in district nursing: SAGE and THYME model’. This discusses the benefits of SAGE & THYME training for district nurses who are essential communicators and must become expert listeners.

The second is a review in the International Journal of Palliative Nursing, ‘Communication in palliative care: the applicability of the SAGE and THYME model in Singapore’, which was co-authored with Ang Seng Hick Martin (Singapore General Hospital) (who received SAGE & THYME training as a student nurse in Manchester several years ago) and Professor John Costello at the University of Manchester.

This paper focuses on the cultural and organisational differences between the healthcare systems in the UK and in Singapore. It describes how SAGE & THYME could assist Singaporean nurses in improving communication with their patients.

Confidence to invite the bosses to a

‘SHOWCASE’ WORKSHOP

LATEST PUBLICATIONS ON SAGE & THYME

Links to the abstracts can be found here:http://www.sageandthymetraining.org.uk/news/2017/12/18/two-new-papers-sage-thyme

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The SATFAC course teaches people how to run the SAGE & THYME foundation level workshop. Those readers who attended the SATFAC course over a year ago, will clearly remember gaining feedback from one of the SATFAC trainers on whether they had met the competencies to become a SAGE & THYME facilitator.

We stopped this practice last year (Jul 2017) in response to feedback from delegates. The advantages of being able to discuss competencies face-to-face, were eventually outweighed by the disadvantage of causing upset to tired delegates who had a long way to travel.

We now send feedback to delegates by email within 5 working days of them attending the course, informing them whether they have passed the SATFAC course and giving specific feedback from the trainers. This allows the SATFAC course to finish with everyone in the same position. Since the changes, we have received some positive feedback including:

“After my SATFAC course I said goodbye at the hospital to someone who had not passed the course. I met them shortly afterwards at the railway station, in considerable distress, trying in vain to contact their manager with what they considered was bad news. We missed our chosen trains to debrief on the platform. I think your new system is more humane, allowing everyone time and space for reflection and the possibility of more immediate, appropriate support at their home base for those who are disappointed.”

The Reflect & Refresh (R&R) workshop has been developed to support people who have passed the SATFAC course, and wish to update and develop their facilitation skills and to support the quality assurance aspect of SAGE & THYME.

CHANGES TO SATFAC FEEDBACK PROCESS

REFLECT & REFRESH WORKSHOP – helps S&T facilitators to be more confident and consistent

CONTINUED ON NEXT PAGE

WORKSHOP PROGRAMME

08.45 – 09.00 Registration and Coffee

09.00 – 10.00 Introduction to the day

10.00 – 10.40 Group Exercise – Group Work 1

10.40 – 11.00 TEA/COFFEE

11.00 – 11.30 PowerPoint Presentation in SAGE & THYME

11.30 – 12.00 Group Exercise – Group Work 2

12.00 – 12.30 Group Exercise – Rehearsal Scenarios

12.30 – 13.15 LUNCH

13.15 – 13.30 Reflections from the morning sessions

13.30 – 14.15 Demonstration Rehearsal

14.15 – 14.35 TEA/COFFEE

14.35 – 15.45 Group Exercise – Group Dynamics

15.45 – 16.10 Unfinished Business & Support Needs

16.10 – 16.30 Group work 3, Learning outcomes, Certificates and Evaluations

“You can always learn - I had developed some

bad habits which I will try to sort out.”

“Really, really useful to re-visit all of this.

Learnt loads.”

“I have taken a huge amount of learning from

the session that I will take back and share with

colleagues.”

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Hospice UK announced in November 2017, that two types of Wolfson Foundation education bursaries are open for application: one is for care home nurses and healthcare assistants; and the other is for hospice staff (nurses, healthcare assistants, doctors, allied health professionals, or social workers).

The aim of the bursaries is to provide education for staff that will lead to improving the quality of end of life care for their residents, patients and families, and the SAGE & THYME facilitator (‘SATFAC’) course is on the list of eligible courses for the bursary.

There is a limited pot of funding for the bursaries (but we checked in June and funding is still available) so early applications for the funding are encouraged.

If you can find sufficient SAGE & THYME facilitators to attend along with funding (about £4,800 for up to 16 people plus the cost of trainer travel, accommodation and subsistence), then Manchester University NHS Foundation Trust can come to your organisation to deliver the training.James Paget University Hospital NHS Foundation Trust applied for a Macmillan Group Grant:(https://grants.learnzone.org.uk/) to partially fund (up to £5,000 is available) a R&R workshop in Norwich. Heather Matthews, Team Leader in Respiratory Nursing Service at the time, who organised the workshop, said: “The R&R was really useful and we all benefitted”.

R&R workshops are also run in Manchester at a cost of £300 per person. NHS Lothian gained Individual Grants from Macmillan to attend such a workshop. Jenny Doig (Macmillan Cancer & Palliative Care Educator) and Maria Pilcher (Clinical Educator) at NHS Lothian, created a poster after attending the R&R workshop for a conference in Edinburgh, which highlighted how the SAGE & THYME facilitators felt more confident and had become more consistent in running the SAGE & THYME foundation level workshop since receiving the Reflect & Refresh training.

REFLECT & REFRESH WORKSHOP – helps S&T facilitators to be more confident and consistent

The next R&R workshop takes place in Manchester on Tuesday 16 October 2018 – contact us to book a place: sageandthyme@uhsm.nhs.uk

“It was super easy to apply to get the funding to help pay for the course.”-Steve Molyneux, Patient & Family Psychological Therapist, St Joseph’s Hospice

WOLFSON FOUNDATION BURSARIES

For more information on how to apply for a bursary, visit: www.hospiceuk.org and complete the appropriate online form.

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New organisation hosting SAGE & THYME team

The SAGE & THYME programme was previously run by University Hospital of South Manchester NHS Foundation Trust (UHSM). On 1 October 2018, UHSM joined with Central Manchester University Hospitals NHS Foundation Trust (CMFT), to form

Manchester University NHS Foundation Trust (MFT).

MFT is one of the largest acute Trusts in the UK, employing over 20,000 staff. It is responsible for running a family of nine hospitals across six separate sites, providing a wide range of services from comprehensive local general hospital care through to highly specialised regional and national services. To date, the merger has not had any impact on the SAGE & THYME programme. One of the Trust’s three aims is to ‘excel in quality, safety, patient experience, research, innovation and teaching’, and SAGE & THYME obviously fits this objective.

To encourage new organisations interested in adopting the SAGE & THYME Foundation Level workshop to find out more about it, we are offering them the chance to ‘try before they buy’.

This offer is SAGE & THYME’s contribution to celebrating 70 years of the NHS, and will therefore last until 31 Dec 2018.

FREE SAGE & THYME FOUNDATION LEVEL WORKSHOP PLACES Celebrating 70 years of the NHS

We are offering two free places (normally costing £90 each)* for two members of staff within an organisation that is not currently running the SAGE & THYME training, to attend a SAGE & THYME Foundation Level workshop at Wythenshawe Hospital in Manchester.

Attending the workshop will provide a clear understanding of how the workshop is delivered and what participants learn, and help the organisation to decide if and how it could adopt and run the SAGE & THYME communication skills training for its own staff, students and volunteers.

For more information, please contact: sageandthyme@uhsm.nhs.uk*Subject to availability – terms and conditions apply – see website for more info.

OTHER BUSINESS

“MFT intends to lead the way in listening skills training and SAGE & THYME is essential training for our staff and our students. We are very proud of our research and innovation in this field.” Professor Cheryl Lenney, Chief Nurse MFT, MAHSC Honorary Clinical Chair, Visiting Professor of Nursing at Manchester Metropolitan University

Join us on Twitter!Please follow us @SAGEandTHYME_ and tell us what your learners say. We will follow you, if you give us your Twitter handle. The hashtag we use for talking about SAGE & THYME is normally #SAGEandTHYMEtraining.

Any photographs used in this newsletter are either owned by us, or gained from Pixabay (https://pixabay.com) and are labelled as free for commercial use with no attribution required.

SAGE & THYME Team, Education and Research Centre, Manchester University NHS Foundation Trust

Southmoor Road, Wythenshawe, M23 9LT

sageandthyme@uhsm.nhs.uk 0161 291 4210

www.sageandthymetraining.org.uk

Contact Us

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As the SAGE & THYME programme is run by Manchester University NHS Foundation Trust (MFT), we have been receiving advice from MFT’s information governance department on how we comply with the General Data Protection Regulation (GDPR) and other data protection legislation (such as the new Data Protection Act 2018).

We now have a SAGE & THYME privacy notice for MFT which can be found here: http://www.sageandthymetraining.org.uk/privacy-notice and we are updating our booking forms and terms and conditions. With regards to the post-workshop evaluation forms in the SAGE & THYME Foundation Level workshop packs, the section at the bottom entitled ‘Data Protection Act notice: use of your personal information’ is no longer relevant. We will obviously amend the evaluation form at the next print-run, but to avoid wasting money, please continue to use the forms and ask the workshop participants to ignore the Data Protection Act section and not to provide their details at the bottom. Note that the SAGE & THYME team are happy to receive aggregated data from your forms, as evidence of how your workshops are being evaluated.

 

Name  

Date  

Facilitator  

As you know, nurses are required to undergo revalidation every 3 years and there is information on our web site that can assist in this process in relation to SAGE & THYME

(see: http://www.sageandthymetraining.org.uk/nursing-revalidation).

CHANGE TO SAGE & THYME Foundation Level workshop certificate

Please contact us (sageandthyme@uhsm.nhs.uk) If you have forgotten your password to access the trainer area of the web site.

Revalidation includes recording at least 35 hours of continued professional development (CPD) relevant to a nurse’s practice (undertaken over the last 3 years). Of the 35 hours, at least 20 hours must have included participatory learning. We have therefore amended the SAGE & THYME Foundation Level workshop certificate to state that it covers 3 hours participatory learning. The revised certificate is downloadable from the trainer area of the website.

DATA PROTECTION LEGISLATION