Subway Action Plan (SAP)After Action Report

August 2019

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

-

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000

100,000

Jun-1

3

Aug-1

3

Oct-

13

Dec-1

3

Feb-1

4

Apr-

14

Jun-1

4

Aug-1

4

Oct-

14

Dec-1

4

Feb-1

5

Apr-

15

Jun-1

5

Aug-1

5

Oct-

15

Dec-1

5

Feb-1

6

Apr-

16

Jun-1

6

Aug-1

6

Oct-

16

Dec-1

6

Feb-1

7

Apr-

17

Jun-1

7

Aug-1

7

Oct-

17

Dec-1

7

Feb-1

8

Apr-

18

Jun-1

8

Aug-1

8

Oct-

18

Dec-1

8

Feb-1

9

Apr-

19

Jun-1

9

The SAP has significantly contributed to a dramatic and historic

turnaround in system performance, now at a 6 year high.

1

SAP Begins

Total Number of Delays by Month

Total Monthly Delays Weekday On-Time Performance

Weekday OTP %

Major incidents have dramatically reduced through accelerated

maintenance and enhanced emergency response improvements.

2

Overall decrease of 36.1%

Track decrease of 55.8%

Signals decrease of 32.5%

77

49

0

10

20

30

40

50

60

70

80

90

Pre-SAP Post-SAP

Track Signals Cars Stations/Structures Other

Average Monthly Major Incidents

Accomplishments achieved by mobilizing

additional resources, including contractors.

3

Water ManagementCleared all 418 miles of drainage

Sealed over 6,000 leaks

Cleaned street grates / vents

TrackCorrected over 25,000 track defects

Installed Continuously Welded Rail

Removed debris from all underground subway tracks

Signal ReliabilityRepaired or replaced over 2,000 signal components

Performed a full systemwide enhanced inspection

Replaced stops, air lines and cables

PowerInstalled SAG correctors, smart meters & generator quick-

connects

We improved the customer environment and

the way we communicate service status &

system performance.

4

Subway CarsStrategic campaigns for critical car components

Transitioned to a 6-year SMS cycle

Performed deep cleaning

StationsDeep cleaned stations

Improved elevator maintenance

Strategic station maintenance campaigns

Improved Communications and TransparencyImproved in-station, and digital communications

New transparent metrics presented on an interactive dashboard

SAP was not just about production, but also making our organization

stronger.

5

New tools and equipment

• Magnetic wands for removing metal “slivers”

• New cleaning equipment and chemicals

• Better components and hardware for resiliency

New procedures that support additional productivity

• Time to Track improvements for construction activities

• New car maintenance practices

• Deep cleaning initiatives on select assets

Leveraging our investment in Enterprise Asset

Management to improve asset performance

• Modify maintenance frequency based on performance

• Focus on critical locations

• New techniques to plan work

• Track access utilization improvements

Moving forward, SAP will build on a new standard of

maintenance and operating efficiency.

6

• Ongoing enhanced maintenance

• Targeted campaigns

• Increased operating efficiencies