Embed Size (px)
Citation preview
1
Super User Orientation
CareConnect TrainingChange & Adoption
2
Jennifer Hanson, CareConnect Training Manager
Change & Adoption Team
Presenters
3
Reflection
4
5
6
7
Said Christopher Robin to Winnie-the-Pooh:
“You are braver than you believe, stronger than you seem, and smarter than you think.”
A.A. Milne
…and my favorite quote:
8
Agenda
Time Topic
5 min Introductions
5 min NWN Super User Approach
5 min Why You’re Here
10 min Super Users are Change Agents
10 min Key Activities
10 min Logistics
15 min What questions do you have?
9
• Partnership between communities-Internal focus vs. external support
• Using internal expertise
• Super Users by network• Columbia
• NW
• ON
• Work together and partner for success
NWN Super User Approach
10
• You’ve been selected by your leaders
• You have skills– Technical
– Soft Skills
• We need you!
Why You’re Here
Familiarity with Policies &
Procedures
Experience with Legacy
Systems
Knowledge of
CareConnect
11
• Embrace knowledge
• Generate enthusiasm and excitement– Positive attitude
– Project advocate
• Encourage and empower Caregivers
Super Users are Change Agents
12
The Change Curve
13
• Attend required training (NWN & ON only)
• Support in the classroom (NWN only)
• Staff Practice Labs & Practice, Practice, Practice (NWN only)
• Provide at elbow support to peers & colleagues
• Front line defense for triaging issues and entering issues during go-live
• Attend daily huddles
Expectations of a Super User
14
Key Activities
SuperUser Training2/29 – 3/118-20 hours
*NWN & ON only
End User Classroom
Support3/14 – 4/22
At least two 4-8 hours/classes
*NWN only
Staff Practice
Labs4/18 – 4/294 hr shifts*NWN only
SuperUser Kickoff
4/28, or 4/29
8 hours*NWN, ON &
COL
Go Live Support5/1 – 5/27
Note: In a few cases there may be minor exceptions which will be communicated to you separately
15
Super User Training
Super User Training
Support 2+ End User Classes
Staff Practice
Labs
SuperUser Kickoff Go Live
Support
• Who: Super Users from NWN and ON only (even if you were a Super User for COL)
• When: February 29th – March 11th (hours vary depending on position)• Where: KEMC and St. Joes• What: This training includes your position specific training program, along
with Super User specific information sprinkled throughout
16
End User Classroom Support
Super User Training
End User Classroom
Support
Staff Practice
Labs
SuperUser Kickoff Go Live
Support
• Who: Super Users from NWN only • When: At least 2 classes between March 14th – April 22nd (hours vary)
Note: training in Ketchikan begins March 28th• Where: NWN – Wherever training classes are held• What: This opportunity allows you to assist the credentialed trainers in the
classroom while your peers are being trained. You’ll learn the types of questions that are asked as well as tips and tricks for assisting. This is an integral part of becoming SUPER.
17
Staff Practice Labs
Super User Training
Support 2+ End User Classes
Staff Practice
Labs
SuperUser Kickoff Go Live
Support
• Who: Super Users from NWN only • When: April 18th – April 29th (4 hour shifts)• Where: NWN – Wherever practice labs are held• What: With all your experience you’ll be able to assist your peers as they
visit practice labs throughout the network and hone their own skills.
18
Super User Kickoff
Super User Training
Support 2+ End User Classes
Staff Practice
Labs
SuperUser Kickoff Go Live
Support
• Who: All Super Users• When: April 28th, or April 29th (8 Hour event) only need to attend 1 session• Where: Bellingham, 4 Point Sheraton Conference Center & KEMC location
and dates TBD.• What: During this one-day session you’ll receive inspiration as you get
ready to launch into go-live. You’ll also hear about all of the logistics you’ll need, and have workshops with our trainers and Informaticists to get any of the latest and greatest updates on your CareConnect applications and workflows.
19
Super User Training
Support 2+ End User Classes
Staff Practice
Labs
SuperUser Kickoff Go Live
Support
Go Live Support
• Who: All Super Users• When: May 1st – May 27th (estimated)• Where: All Locations in NWN• What: The moment we’ve all been waiting for! Your adrenaline will be
pumping and everything will be abuzz. Super Users will support our Caregivers at-the-elbow for approximately four weeks. You’ll be scheduled for shifts according to your role.
20
• Badge in/Badge out at the beginning of every shift, or training.
Timekeeping
21
STJO & UGMC Training Locations
22
KEMC
• Walt Shuham Board Room
• Keene Conference Room
• 2nd Floor Conference Room
• Long Term Care Conference Room
The Plaza
• 4 training rooms on site adjacent to Learning & Development, 2nd Floor
KEMC Training Locations
23
PIMC Training Locations
PIMC
• Overflow Patient Care Rooms• Rm 6
• Rm 7
• Rm 9
• Rm 10
24
• Review PH Travel Policy
• For assistance with travel arrangements contact:
Bellingham TravelTerri Gambini (Tuesday-Friday 8:30am-5:00pm)
1-800-869-7065
Rachel Zima (Monday/Tuesday/Thursday/Friday 8:30am-5:00pm)[email protected]
360-733-12701-800-869-7065
Be ready to provide:First, Middle and Last names as they appear on driver’s license or passport
Date of birthContact info (cell phone & email address)
Miles plan number (if applicable)*Make air and hotel reservations at same time to avoid double service fee
Travel
25
• Please follow the reimbursement process to ensure a timely reimbursement of expenses incurred during your CareConnect work.
Reimbursement Process
26
Questions following the meeting? Please reach out to:• Kate Hartwig (Revenue, HIM, NWN Physicians)
• Julia Antonich (Columbia & NWN)
• Mary Anne Hannum (ON)
• Jerry Zygmuntowicz (Clinic & Labs)
Email: [email protected]
What questions do you have?
