Supply Chain Concept - quick-service-logistics.com · 2014 Major fleet operator for food transportation in Germany 2015 Europe-wide in 15 countries . Meyer ... 2015 Start Burgerista,

Meyer Logistik QSL, 14.09.16, page 1

Supply Chain Concept Friedrichsdorf, 2016





About us ...

1949 Founder: Ludwig Meyer today in 3. Generation

1960 Focus on multi-temperature food logistics solution

2012 Market leader for food retailers in Germany with 1,800 employees

2014 Major fleet operator for food transportation in Germany

2015 Europe-wide in 15 countries


* Including international carriage

Meyer Logistik QSL Restaurants QSL CARGO

Customers of Meyer Logistics Group


2013 2014 2015 2016

Turnover 380Mio€ 430Mio€ 500Mio€ approx.510Mio€

Numberofrestaurants 1,250 1,450 1,820 approx.2,230

Numberofcountries–Directservice 9 10 12 15

Numberofwarehouses 9 10 14 18

Warehousestock 6,000items14Mio€

7,000items15Mio€

9,000items18Mio€

11,000itemsapprox.20Mio€

Numberofdeliveries 195,000 226,000 284,000 approx.323,000

Facts – Meyer Quick Service Logistics


Supply Chain model of QSL


Our 4PL Services

Brokering

Customer Service

Sustainability

Operational purchasing / stock planning Promotion Management Cash Flow Management

Helpdesk / Order Taking Complaint Management QSL Satisfaction Surveys

Quality Management / Product complaints handling Environmental services Reporting / IT Solution / Controlling


Our 3PL Services

Warehousing

Distribution

Multitemperature / zentral & dezentral Merchandize & Uniforms for EMEA Consignment Stocks

Inbound Transports Multitemperature Restaurant Deliveries Backhauling


Service zu 12 Ländern / 1.820 Restaurants

14 Lager & 20 Cross Dockings 284.000

Lieferungen / Jahr

Über 9.000 Artikel & 18 Mio € auf Lager

450 internationale Lieferanten

90% eigene Multitemp LKW

With our multi-temperature fleet we ensure that deliveries are made punctually to our cargo clients and QSL locations while strictly maintaining the refrigeration chain at all temperatures.

Our long-haul transports connect europe


Our network

2006 Foundation of Meyer QSL for Burger King Germany

2007 Plattform for Poland, Russia, Bulgaria

2008 Service for Romania

2010 Start for YUM! Brands and IKEA

2011 Service start for Czech, Slovakia, Austria, Swiss, Slovania, Italy

2012 Start KFC & Starbucks Czech Republic, Start France

2013 Start up support for Burger King South Africa and Finland

2014 Start Ditsch / Start Poland with KFC, PH, Starbucks, Fresh Point

2015 Start Burgerista, Brezelkönig, Hans im Glück, and Kochlöffel in Germany as well as Dairy Queen in Poland

2016 Start Spain, Hungary, Romania und The Netherlands


Network QSL Group

QSLdivision country warehouses

Direct–QSLDACH Germany 5warehouses&2CDDirect–QSLDACH Austria Bergheim&3CDDirect–QSLDACH Switzerland SennwaldDirect–QSLtheBalkans Slovenia&CroaVa LjubljanaDirect–QSLSOUTH/WEST France&Corsica Bondoufle&12CDDirect–QSSOUTH/WEST Italy&Malta Verona,Roma,Palermo&4CDDirect–QSLEAST CZ&SK Prague&2CDDirect–QSLEAST Poland Blonie,Sosnoviec&3CD

exportcountriesExport–QSLDACH Germany FI,RU,NL,UK,BE,HU,RO,BU,ZA,ISRAEL,TR,

KARIBIK,NIGERIAExport–QSLEAST Poland Uzbekistan,Ukraine,Kazakhstan


So that we as a company can continue to develop, we strengthen our structures of the sector „knowledge management“: Cooperation with BA & THM grant of research grants through QSL Training and further education •  Start of training for IT specialist in system integration •  Start of training for office assistants

Employees – secret of success


Our trucks

•  1,100 (Meyer Group) / 130 (QSL Group) own trucks – exclusively temperature controlled

•  1,700 employed drivers / trained at our own training department, digital tests & qualification as well as personell accompanied rides

•  Training modules via iPad


Truck Information Systems: PIMM

Our customers get delivery time forecasting with real time information from our help desk or on our online platform „PIMM“ (Personal Information Management Monitor). Customers can get these information by themselves online or with our App „iPIMM“. With it the restaurants can read off exactly, what time our trucks will arrive.


Truck Information Systems: iPIMM


Drop & Go

For the documentation of condition and completeness we make photos of every pallet. This spares the restaurant employees the delivery controls in presence of the driver and simplifies the processes of our customers as well as of the freight carrier.


Less emission, more efficiency

Everybody is talking about „green logistics“, we just life it.

After we have deployed natural-gas trucks for supply in agglomerations, now we also supply our customers with all-electric delivery trucks.

To conserve ressources, we installed LED-lights at our 7,000 sqm storage in Dornstadt.

Sustainability @ Meyer Logistik


Quality Management

IFS II – „Logistics“ higher standard – International highest Food Standard

DIN ISO 14001-2004 QM – Struktur

Reports directly into GM Local Quality Manager

OPS & QM Audits Our quality audit department, founded in 2014, performs continuously and without announcement OPS & QM quality audits at our locations

Service Level 2015 – Germany 99,91 % order accuracy 98,35 % punctuality


Product quality complaints Logistics Service Complaints Food know how in the Team Handling of complaints directly with suppliers Electronical platform with automatic communication

Quality – Complaint Management


Supplier

Interseroh

Restaurant Customer

Raw Material QSL

•  Integrative solution •  Closes the loop •  Documents

environmental management

•  Optimises costs

Waste Management / industry solution


IT-Solution Software landscape Meyer QSL


Social Engagement & Values

Diversity We represent equal opportunities and appreciate our employees from different cultures / religions / origin / gender / age / handicap

We support with donations instead of presents We support „Die Tafeln“ for poverty reduction in Germany. We donate for and run at the annual JP Morgan Corporate Challenge in Frankfurt.


Thank you very much!

Your contact person at QSL: Thorsten Kilgenstein

[email protected]